Core Viewpoint - The Xi'an Yanta District Market Supervision Bureau is implementing a multi-faceted governance system to enhance consumer confidence and satisfaction, aligning with the national strategy to build an international consumer center city in Xi'an [1][5]. Group 1: Consumer Environment Improvement - The bureau has launched the "One Five One Ten" special activity plan focusing on five key areas: safety, quality, price, service, and rights protection, establishing a standardized consumer service system and a joint punishment mechanism for dishonesty [1][5]. - The introduction of a prepaid consumption trust service in collaboration with Chang'an Trust marks an innovative practice in the prepaid consumption sector in Northwest China [1]. Group 2: Technological Integration in Services - The development of the "Safe Consumption in Yanta" WeChat mini-program includes a "Consumer Co-Governance Snap" feature, allowing observers to report issues, which are then managed through a closed-loop system for efficient problem resolution [1]. - The establishment of two major dining demonstration streets, "Tanghuang Business Port" and "Yucai Road," aims to enhance overall service quality in the district, utilizing advanced technologies like AI behavior recognition and cloud data analysis for kitchen operations [2]. Group 3: Collaboration and Resource Integration - A strategic partnership with Northwest University of Political Science and Law has been formed to research consumer rights protection and cultivate legal talent, enhancing the intellectual support for consumer environment governance [4]. - The formation of the Yanta District Inspection and Testing Certification Association promotes industry self-discipline and fosters a fair and trustworthy market environment [4]. Group 4: Efficient Consumer Rights Protection - The bureau has optimized the rights protection service mechanism, reducing the complaint resolution time from 60 days to 30 days, and established a "shared court" service station for efficient judicial services [5]. - Collaboration with the Xi'an Fiber and Textile Supervision and Inspection Institute has led to the creation of the first consumer service workstation in the fiber and textile sector in the province, enhancing service quality for consumers [5].