政企联动 凝聚共治合力 创建行动不仅是一系列标准与评选，更成为激发市场内生动力、优化消费环境建设的实践课堂。通过精 准滴灌与正向激励，企业从"要我做"转向"我要做"，政府部门从监管者，拓展为服务者与见证者，最终 汇聚成优化营商环境的合力。 中国质量新闻网讯 2025年，北京市房山区市场监管局、区消费者协会持续优化消费环境建设，培育了 一批在诚信建设方面表现突出的经营主体，1413家商户及7处商业综合体脱颖而出，"诚信经营 放心消 费"创建行动的扎实成果为消费市场注入诚信暖流。 精准施策 夯实诚信根基 自2024年启动"诚信经营 放心消费"创建行动以来，区市场监管局以规范市场秩序、保障消费者合法权 益为核心，多措并举引导企业诚信经营，持续优化区域市场秩序。 行业全覆盖：深耕食品生产经营、餐饮服务、百货零售、药品经营等重点业态，以创建行动为统领，培 育食品生产"优企优品"企业、农村食品经营规范店等优质企业，全域创建氛围愈发浓厚。 标准多维度：从食品生产企业的源头品质把控，到餐饮服务单位的明厨亮灶公示；从集贸市场的"诚信 计量"倡议，到百货门店的"明码标价"承诺。每一家"放心商户"都要经过严格审核，将诚信要求融入采 ...

春节将至，年味越来越浓，消费者购物需求旺盛，消费市场繁荣活跃，此次活动顺应消费升级趋势，汇聚优质产品供给，以"质优上品"赢得消费者的信任 和青睐，以"辽宁优品"助力叫响"放心消费在辽宁"，推动形成需求牵引供给、供给创造需求的良性循环。 活动现场，依托沈阳中街步行街的核心商圈流量优势与消费场景,面对面向消费者展示"辽宁优品"的高标准、高品质,搭建辽宁优质产品直达终端消费市场 的便捷桥梁,传承年俗文化、激活新春消费。 活动集中展销"辽宁优品"产品及重点培育产品，通过现场展示、体验、销售等形式，让消费者深入了解"辽宁优品"、选购"辽宁优品"、喜爱"辽宁优品"， 以"天辽地宁，质优上品"的品质形象推动"辽品出辽""辽品出圈"。 为优化消费环境建设，引领消费供给提质，进一步拓宽"辽宁优品"销售渠道，提升品牌美誉度和影响力，省市场监管局联合沈阳方城文化旅游区管理办公 室，于近日在沈阳中街步行街联合举办"放心消费在辽宁 '辽宁优品'过大年！"活动。 文字：乌杉、夏海防 编辑：赵 铭、康 欣 责编：滕树鑫 审核：李茉娜 热 参加此次活动的有玖玖草莓、岫玉、榆园酸菜、中街冰点、铁岭榛子等"辽宁优品"及重点培育产品20余种。 来 ...

开屏新闻记者 王磊 摄影报道 一审 朱婉琪 责任编辑 罗秋旭 近日，昆明市市场监督管理局、昆明市消费者协会在京东mall举行授牌仪式，向京东五星电器（昆明）集团有限公司授予"放心消费主题场景""线下无理 由退货商场""消费维权专委会"三块牌匾。 这是昆明市首个"放心消费主题场景""线下无理由退货商场"，同时也是首个在商场建立的消费维权专业委员会，牌匾的颁发标志着昆明在优化消费环境、 创新消费维权机制方面迈出重要一步。 此次集中授牌是昆明市深化"放心消费在昆明"行动的一次创新实践，通过典型带动，进一步推动引导全市企业强化诚信经营、推动行业自律，通过线下无 理由退货等机制的进一步落实、消费维权专业委员会覆盖面的扩大，让消费纠纷更加方便、快捷得到解决，让消费者更加敢消费、愿消费、乐于消费。授 牌仪式上，企业代表围绕"诚信经营、放心消费"作出郑重承诺。 昆明市市场监督管理局相关人员表示，开展放心消费创建，打造安全放心的消费环境，不仅关乎消费者合法权益的保护，更是提升城市形象、促进社会诚 信体系建设的关键环节。此次向京东五星电器（昆明）集团有限公司集中授牌，是对企业积极落实主体责任、主动优化服务体验的认可，也为全市企业 ...

Core Viewpoint - A former employee of Kidswant (301078) was involved in a fraud case at the Lejoy Chengdu Shuangnan store, leading to consumer losses ranging from thousands to tens of thousands of yuan. The company has initiated a customer rights protection mechanism and reported the incident to the police [1] Group 1: Incident Response - The company has completed initial compensation procedures for 100 consumers affected by the fraud [1] - A special channel has been opened for out-of-town consumers to simplify the claims process [1] - Kidswant is promoting an upgrade in the "reassuring consumption" service within the maternal and child industry, advocating for standardized return and exchange policies across regions [1] Group 2: Stock Performance - As of February 11, 2026, Kidswant's stock price was 10.83 yuan, with a cumulative decline of 1.19% over the past week and a price fluctuation of 4.84% [2] - Following the exposure of the fraud incident on February 9, the stock price initially rose by 1.77%, but subsequently experienced volatility, dropping by 0.73% on February 10 and a slight decrease of 0.28% on February 11 [2] - Trading volume and turnover rate increased during the incident period, indicating heightened market attention [2]

Group 1: Government Initiatives in Service Consumption - The State Council has issued a plan to accelerate the cultivation of new growth points in service consumption, focusing on key areas such as transportation services, housekeeping services, and inbound consumption [2] - The plan aims to stimulate the development of sectors like railway tourism, cruise consumption, and night boat services, while also promoting the growth of the automotive aftermarket [2] - It emphasizes the need to establish a credit system in sectors like elderly care, housekeeping, and tourism, and to support qualified companies in issuing bonds and REITs for consumption infrastructure projects [2] Group 2: Data Market Development - Four departments, including the National Data Bureau, have released guidelines to cultivate data circulation service institutions and promote the marketization of data elements [3] - The guidelines focus on enhancing the service capabilities of data circulation institutions and supporting the development of resource-based data products and services [3] - There is an emphasis on utilizing existing funding channels to support the infrastructure construction of qualified data circulation service institutions [3] Group 3: Consumer Protection and Market Regulation - The State Administration for Market Regulation plans to introduce standards for safe consumption and cultivate trustworthy consumption entities to enhance consumer confidence [4] - The administration aims to deepen credit regulation reforms and improve the precision and effectiveness of market supervision [4] - By 2026, the administration will continue to enhance the review system for business concentration to stimulate market vitality while safeguarding competition [4] Group 4: Business Environment Improvement in Hainan - Hainan has implemented a comprehensive management mechanism for business environment issues, aiming to optimize the market environment [7] - The new guidelines require a clear classification and handling of issues, with a focus on timely resolution and feedback mechanisms [7] - The province will also promote a multi-faceted problem-solving approach and establish a leadership responsibility system for significant issues [7] Group 5: Cross-Border E-commerce Support in Dalian - Dalian Customs has introduced measures to support the high-quality development of cross-border e-commerce in Liaoning, focusing on customs facilitation and logistics efficiency [8] - The measures include establishing a "one city, one policy" approach to tailor support for local industries and enterprises [8] - A 24/7 customs clearance guarantee will be implemented, with specific measures to streamline export documentation and support cross-border return logistics [8]

Core Insights - The concept of "安心" (peace of mind) has evolved beyond just products, becoming a cornerstone for brand loyalty in the mother and baby industry [1][2] - The company "孩子王" (Kid King) is setting new standards in consumer experience through initiatives focused on "放心消费" (reassured consumption) [1] Group 1: Service Innovations - "孩子王" has launched the "跨区域异地异店退换货倡议" (Cross-Regional Return and Exchange Initiative) to address consumer concerns about cross-city shopping, aiming for a seamless "one place purchase, different place return" experience [1] - This initiative involves unified service standards, interconnected system processes, and shared network resources, enhancing the service capability across regions [1] - The company is transitioning its after-sales network from "store units" to a "regional collaborative body," which is crucial for building a nationwide service network [1] Group 2: Proactive Service Model - The company has developed a "10-second response - 10-minute resolution - 24-hour closure" mechanism to efficiently address customer issues [1] - A unique proactive service model includes "主动调研" (active research), "跨部门协同" (cross-department collaboration), and "体验追溯" (experience tracing), allowing the company to anticipate customer needs and optimize services before issues arise [1] - This proactive approach has been recognized as a best practice in "放心消费" by Nanjing, highlighting its effectiveness in service optimization [1] Group 3: Comprehensive Consumer Protection - The upgraded "安心购" (Peace of Mind Purchase) service system aims to provide a comprehensive consumer protection network throughout the customer journey [2] - This system includes one-on-one guidance from professional parenting consultants, deep services for premium members, and physical support from nationwide maternal and infant care rooms [2] - The introduction of "终身无理由退" (lifetime no-reason return) challenges traditional retail after-sales boundaries, aiming to eliminate decision-making concerns for families [2] Group 4: Industry Trends - The series of initiatives by "孩子王" indicates a shift in the mother and baby industry competition from products and channels to a comprehensive service experience based on "trust" [2] - This evolution not only represents an upgrade for individual companies but also provides a reference path for the entire industry to genuinely practice a "user-centered" approach in the post-traffic era [2] - Investment in systematic efforts for "安心" will solidify consumer trust as a brand's most valuable asset [2]

Market Performance - The Shanghai Composite Index fell by 0.64%, the Shenzhen Component Index dropped by 1.44%, and the ChiNext Index decreased by 1.55%[1] - A total of 1,602 stocks rose while 3,515 stocks declined, indicating a bearish market trend[1] - The total trading volume in the two markets exceeded 2.17 trillion yuan, showing a significant decrease compared to previous sessions[1] Sector Analysis - Sectors such as beauty care, tourism and hotels, banking, and consumer goods showed positive performance, while precious metals, photovoltaic equipment, and energy metals faced significant declines[1] - The banking sector is currently at a low point and may experience a technical rebound in the short term[1] Policy and Economic Indicators - The Ministry of Commerce and eight other departments issued a "Spring Festival Special Activity Plan" to boost consumption during the holiday season, particularly in retail and tourism sectors[1] - The China Machinery Industry Federation forecasts a growth rate of approximately 5.5% for the machinery industry in 2026, with significant contributions from the automotive sector, which is expected to grow by 11.5%[7][8] Fund Dynamics - Public funds have distributed over 33 billion yuan in dividends this year, with equity funds accounting for nearly 80% of the total[12] - The total trading volume of ETFs reached 586.79 billion yuan, with stock ETFs contributing 163.6 billion yuan and bond ETFs 273.25 billion yuan[13]

山东以"五个放心"激活群众"敢消费"信心 3.2万家实体店承诺：线下购物也能无理由退货 2月5日上午，省政府新闻办举行新闻发布会，介绍山东深化"放心消费在山东"行动，共建消费环境 新生态情况。记者从会上获悉，自去年深入开展优化消费环境三年行动以来，山东以质量放心、安全放 心、价格放心、服务放心、维权放心"五个放心"，深化"放心消费在山东"建设；在中国消费者协会近几 年开展的"全国100个城市消费者满意度测评"中，山东持续位居前列。 质量是消费的生命线。随着居民需求从"有没有"向"好不好"转变，以优品焕新供给，成为释放消费 潜力的重中之重。省市场监管局副局长张晖介绍，围绕质量放心，山东不断完善新型消费产品和服务标 准体系，2025年制修订国家标准112项、地方标准73项，以标准升级助力消费提质扩容；做优做强"泰山 品质"认证，截至目前，山东"泰山品质"认证企业达130家、绿色产品认证企业589家、有机产品认证企 业767家，"好品山东"品牌发布至第四批100个，品牌效应加速释放。 服务消费一头连着经济、一头连着民生，是消费增长的重要引擎。作为服务消费的主要板块之一， 文旅消费已发展为拉动内需的关键力量。为丰富优 ...

值得关注的是，广州市"放心消费承诺直播间"的申报与培育工作已于去年启动。去年10月，广州市市场 监管局发布《广州市放心消费承诺直播间申报指引》，相关企业可根据指引进行申报，符合标准的企业 可获得由广州市消费者委员会发放"放心消费承诺"电子牌匾与"广州市放心消费承诺直播间"电子标识。 电子牌匾与标识可由直播间申报主体在其相应的平台直播间内展示，鼓励直播电商平台为直播间运营主 体展示提供相关支持。 发布会由广东省市场监管局指导，广州市市场监管局联合广东省网商协会、广州市直播电商协会共同举 办。广州市市场监督管理局网络交易监督管理处处长陈霄斌在接受采访时表示，这次举办直播电商新规 宣贯活动，"目的就是让平台、直播间运营者、MCN机构、主播等各方主体清楚了解红线在哪、底线在 哪，该怎么合规经营，从源头减少违法违规的情况，切实保障消费者与经营者的合法权益。" 羊城晚报讯 记者吴珊、通讯员穗市监报道：2月1日，《直播电商监督管理办法》正式实施。2月5日， 广州率先发布华南首个《放心消费直播间建设与管理规范》团体标准。羊城晚报记者了解到，该团体标 准聚焦直播间"放心消费"，突出消费者合法权益与未成年人保护，强调AI等新技术 ...

昨天，国务院新闻办公室举行新闻发布会，介绍市场监管服务经济高质量发展情况。国家市场监管总局 副局长、国家标准化管理委员会主任邓志勇透露，将以放心消费集聚区建设为载体，出台放心消费标 准、放心消费主体培育等政策文件，培育一大批带动面广、显示度高的放心商圈、放心市场、放心景 区，让消费者可感可及。 开展守护消费"铁拳"行动 邓志勇介绍，2025年市场监管总局启动优化消费环境三年行动，目前已取得了阶段性成效。在激发消费 潜能方面，发布家电、家具、服装等大宗消费品以及体育健身、文化旅游、餐饮等服务消费国家标准 210余项，制定和推广养老服务标准体系、旅游服务质量评价体系、汽车维修服务质量评价模型、家政 服务信用体系，持续提升服务品质。相关部门建成充电基础设施1932.5万个，县乡村商业物流配送网点 达到3万个，"一刻钟便民生活圈"8132个，不断丰富消费场景。 在破解消费痛点方面，部署开展守护消费"铁拳"行动，重点查处群众反映强烈的儿童玩具质量安全、非 法改装电动自行车、电商领域商标侵权、霸王条款、幽灵外卖等违法行为，大力查处羽绒服以次充好、 制售伪劣燃气具、开展加油站计量作弊集中执法行动，查办相关案件7.2万起。 ...