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阿里巴巴与万豪国际集团达成AI战略合作 以AI重塑旅宿体验
Zheng Quan Shi Bao Wang· 2025-11-11 03:19
Core Insights - Alibaba Group and Marriott International announced a strategic AI partnership focused on enhancing personalized travel experiences in the Chinese market [1][2] - The collaboration aims to accelerate the integration of AI technology and application scenarios, with Marriott adopting Alibaba Cloud's infrastructure and data products to improve operational efficiency [1] - Initial efforts will concentrate on the Chinese market, with plans to explore broader cooperation areas in the future [1] Group 1: AI Integration and Applications - Marriott will integrate Alibaba's Tongyi series large models to upgrade customer service and marketing processes [1] - An innovative mechanism will be established to support AI applications in hotel scenarios, with a pilot AI smart agent set to launch in 2026 at the Fliggy Marriott flagship store [1] - The AI smart agent will provide personalized itinerary suggestions, enhancing booking efficiency and digital experiences, transitioning from "passive response" to "proactive anticipation" in service [1] Group 2: Supply Chain and Marketing Collaboration - Marriott will strengthen supply chain cooperation with Alibaba to enhance service advantages across official channels, ensuring consistency in pricing, benefits, and membership services [2] - The partnership will leverage a joint venture to support intelligent marketing initiatives in the Chinese market and explore new growth opportunities [2] - Marriott's CEO emphasized the importance of combining Alibaba's digital and AI strengths with Marriott's member ecosystem to create personalized travel experiences [2]
阿里巴巴与万豪国际集团官宣 将在AI应用创新等领域深度合作
Huan Qiu Wang· 2025-11-11 02:58
Core Insights - Alibaba Group and Marriott International have announced a strategic AI partnership aimed at enhancing personalized travel experiences in the Chinese market [1][3] Group 1: Partnership Overview - The collaboration is an upgrade of their existing relationship, focusing on the integration of AI technology and applications [3] - Marriott will utilize Alibaba Cloud's advanced cloud infrastructure and data products to support business growth and operational efficiency [3] Group 2: Application and Innovation - Initial efforts will concentrate on the Chinese market, with plans to explore broader cooperation areas [3] - Marriott will integrate Alibaba's Tongyi series large models to enhance customer service and marketing processes [3] - A pilot AI application is set to launch in 2026 at the Fliggy Marriott flagship store, providing personalized itinerary suggestions to improve booking efficiency and digital experience [3] Group 3: Supply Chain and Marketing - The partnership will strengthen supply chain collaboration, ensuring competitive pricing and service consistency across platforms like Fliggy and Marriott Bonvoy App [3] - Both companies will leverage a joint venture to enhance smart marketing efforts in the Chinese market and explore new growth opportunities [3] Group 4: Leadership Statements - Marriott's CEO emphasized the focus on guest needs and the goal of creating personalized travel experiences through AI [4] - Alibaba's CEO expressed the intention to leverage the company's full-stack AI technology to innovate consumer experiences in the hotel industry [4]