按照《方案》，今年交通运输行业将加快推动高速公路服务区充电设施建设和更新改造，提升大功率充 电设施数量和占比，计划新增电动汽车充电设施（充电枪）超1万个，其中大功率充电设施（充电枪） 占比超25％；加快坐便位改造，优化公共卫生间布局，推动坐便位占非小便位的比例达到20％以上，提 高适老化出行服务水平。 《方案》明确，下一步将优化高速公路服务区"司机之家"建设布局，完善服务功能设施，推动高速公路 服务区"司机之家"标准化规范化建设，持续提升运营服务质量；按照"因地制宜、分类施策"原则，推动 开放式服务区建设，推动具备条件的高速公路服务区建设收费车道或行人通道与外界连通，与地方经济 深度融合。 近日，交通运输部印发《2026年高速公路服务区提质升级行动方案》（以下简称《方案》），今年将以 高速公路服务区服务质量等级评定为牵引，聚焦充电设施、公共卫生间坐便位、标准化规范化"司机之 家"、开放式服务区建设改造等重点任务，进一步提升服务区（含停车区）服务能力，增强群众出行体 验。 ...

Core Points - The Ministry of Transport is enhancing the protection of truck drivers' legal rights through initiatives like the 12328 hotline and the renovation of highway service areas into "Driver Homes" [1][2][3] Group 1: 12328 Hotline Initiatives - A dedicated channel for truck drivers has been established, allowing them to quickly report issues via the 12328 hotline in over 260 cities [1] - The efficiency of complaint handling has been improved, with general complaints being processed within 2 hours and feedback provided within 2 working days [2] - The Ministry is focusing on high-frequency complaints such as unpaid freight and road access issues, implementing a structured response system [2] Group 2: Renovation of "Driver Homes" - The Ministry plans to renovate 1,000 standardized highway service areas into "Driver Homes" to provide free basic services and optional discounted services [2][3] - Each "Driver Home" will offer at least 20 truck parking spaces, 2 shower rooms, and 2 washing machines, operating 24 hours a day [3] - The renovated service areas will provide essential services such as parking, meal heating, hot water supply, and laundry, with some locations offering affordable meal options [3]