12306购票服务
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焦点访谈|“走得了”更要“走得好” 暖心服务护航平安归途
Yang Shi Wang· 2026-02-07 13:19
Core Viewpoint - The Spring Festival travel season in China is expected to see a record of 540 million passengers, with a focus on enhancing travel experience through ticketing optimization, capacity expansion, and service upgrades [1][5]. Ticketing Optimization - The introduction of a dedicated phone booking service for seniors aged 60 and above has been implemented to facilitate ticket purchasing [1][3]. - Additional policies have been introduced for students and workers, including extra discounted tickets for 2026 graduates and automated ticket redemption for workers [3]. - A new "free limited-time ticket refund" policy allows passengers to cancel mistakenly purchased tickets without fees within 30 minutes of payment and up to 4 hours before departure [3][5]. Capacity Expansion - The new train operation schedule launched on January 26 includes 22 new lines and over 3,100 kilometers of track, significantly increasing passenger capacity [5][9]. - The peak day capacity is expected to exceed 14,000 trains, providing robust support for the anticipated passenger flow during the Spring Festival [5][9]. Service Upgrades - The "Light Travel" service allows passengers to send their luggage directly to their homes, reducing the burden of carrying heavy bags [11][15]. - The "Ski Equipment Convenience" service enables ski enthusiasts to bring their gear on board, addressing previous restrictions on oversized items [11][13]. - Innovative services such as memory robots providing information and festive greetings have been introduced to enhance the travel experience [15][17]. Overall Transportation Coordination - The transportation sector, including rail, road, air, and water, is working collaboratively to ensure a smooth travel experience during the Spring Festival, with measures such as free highway access for small vehicles and increased flight frequencies [17].
12306回应取消3次订单会被锁定账户,春运购票超全攻略来了
Xin Lang Cai Jing· 2026-02-04 21:14
Core Viewpoint - The discussion around the 12306 ticket purchasing rules has gained attention on social media, particularly regarding the claim that canceling orders can affect others' ability to purchase tickets, which has been clarified by 12306 as incorrect [1][3]. Group 1: 12306 Ticket Purchasing Rules - 12306 clarified that the claim about canceling three orders affecting another person's ability to buy tickets is false; the restrictions apply only to the account that made the cancellations [3]. - The rule regarding account locking after three cancellations is not new and has been in place for years to maintain order and prevent malicious ticket hoarding [5]. - If the ticket purchaser and traveler are the same, they can still buy tickets through offline channels or use a friend's account if their account is locked [6]. Group 2: Misleading Ticket Purchasing Strategies - Claims made by ticket purchasing software about faster ticket acquisition are misleading; such software is often identified and restricted by 12306's risk control measures, reducing the success rate of purchases [6][9]. - The practice of "buying long to ride short" or "buying short to ride long" promoted by some ticket platforms is also unreliable and can lead to safety issues on trains [7][9]. - The notion that sending a message to the 12306 WeChat account can guarantee ticket success is a myth; ticket availability is determined by an automated system [9]. Group 3: Ticket Availability and Success Rates - Despite the challenges of ticket scarcity during the Spring Festival, the average success rate for ticket reservations through the 12306 waiting list is expected to be over 70% this year [9]. - 12306 has introduced several service optimizations, including a limited-time free refund policy for tickets purchased in error and additional student ticket discounts for the 2026 graduating class [11]. - Recommendations for improving ticket purchase success include preparing in advance, utilizing the waiting list effectively, and considering flexible travel options [13].