Core Insights - MetLife's total assets reached 130.71 billion yuan in 2024, a year-on-year increase of over 28% [1] - The company's comprehensive income totaled 3.035 billion yuan, reflecting a year-on-year growth of over 95% [1] - MetLife's original insurance premium income was 25.970 billion yuan, with a growth rate exceeding 38%, significantly surpassing the industry average of 5.7% [1] Group 1: Business Performance - MetLife has achieved substantial growth in original premium income through multi-channel development and high-quality growth strategies [1][2] - The company has focused on building elite agents and a customer-centric team, leading to improved performance in new standard premium rankings and agent productivity [2] - Despite fierce competition in the bancassurance channel, MetLife's diversified marketing channels have seen significant growth in both scale and value [2] Group 2: Financial Strength - As of the end of 2024, MetLife's comprehensive solvency adequacy ratio was 441.97%, and the core solvency adequacy ratio was 283.35%, both well above regulatory standards [4] - The company's risk comprehensive rating has consistently remained at AA level or above throughout 2024, indicating strong capital strength and stable operations [4] Group 3: Product Development - MetLife has developed a one-stop protection solution integrating products, value-added services, and customer experience to meet evolving customer needs [4] - The company has expanded its pension product matrix in response to national calls for a multi-tiered pension security system, including personal pension insurance products [4] Group 4: Claims and Customer Service - In 2024, MetLife processed 54,000 claims with a total payout of 970 million yuan, averaging 2.662 million yuan in payouts every 24 hours [5] - The average claim processing time was 1.51 days, with a claim approval rate exceeding 99% [5] Group 5: Market Position and Sustainability - MetLife has been operating in the Chinese market for 20 years, focusing on long-term sustainable development and maintaining a strong strategic focus [6] - The company has established a presence in 11 provinces and municipalities, with 12 provincial branches, showcasing its extensive market reach [6] - MetLife is committed to ESG principles, focusing on health and well-being, economic growth, equality, and climate change, through various social responsibility initiatives [6]