Core Viewpoint - The "Double 11" shopping festival has officially started, with major e-commerce platforms launching promotional rules to stimulate consumer shopping enthusiasm, while logistics companies are preparing for the upcoming peak in logistics demand [1][2]. Group 1: Logistics Preparation - The express delivery industry is entering a "preparation mode" to ensure logistics support for the online consumption market during the "Double 11" shopping festival [2]. - Yunda Holdings has emphasized the need for safety and service quality during the peak season, preparing resources such as personnel, vehicles, and storage in advance [2]. - Shentong Express has initiated a large-scale deployment of "AI outlet managers" to enhance service quality and support logistics operations during the peak [3]. Group 2: Industry Trends - The "Double 11" has become a critical annual test for the express delivery industry, with last year's event seeing approximately 12.082 billion packages collected, a year-on-year increase of 21.4% [4]. - The trend is shifting from short-term bursts to long-term promotions, prompting logistics companies to focus on systematic capability building rather than emergency expansions [4]. - Major express companies are advancing their smart upgrades, focusing on improving sorting operations, intelligent routing, and AI customer service to enhance service quality [5]. Group 3: Service Quality Enhancement - Companies like YTO Express are responding to the call against "involution" competition by embracing value-based competition and accelerating smart upgrades [5]. - SF Express has developed its own "logistics decision-making model" and "large language model" to improve operational efficiency through automation and intelligent technologies [5]. - Experts suggest that express companies can enhance service quality by building layered service systems and developing customized product combinations [6].

Core Insights - The "Double 11" shopping festival has officially started, with major e-commerce platforms launching promotional rules to stimulate consumer shopping enthusiasm [1] - Express delivery companies are actively preparing for the logistics peak associated with the shopping festival, ensuring robust logistics support [2] Group 1: Express Delivery Companies' Preparations - The express delivery industry has entered a "combat mode" in anticipation of the "Double 11" shopping festival, focusing on logistics support for online consumption [2] - Yunda Holdings has emphasized the need for safety, service quality, and efficiency during the peak season, preparing resources such as personnel, vehicles, and warehouses in advance [2] - Shentong Express has initiated a large-scale deployment of "AI outlet managers" to enhance service quality and efficiency during the logistics peak [3] Group 2: Industry Trends and Developments - The "Double 11" has evolved into a long-term promotional event, leading express delivery companies to shift from emergency expansion to systematic capability building [4] - Major express companies are advancing their smart transformation, focusing on improving sorting operations, intelligent routing, and AI customer service to enhance service quality [5] - Companies like YTO Express are responding to the call against "involution" competition by embracing value competition strategies and accelerating smart upgrades [5] Group 3: Service Quality Enhancement - Experts suggest that express delivery companies should build a layered service system and develop customized product combinations to improve service quality [6] - The integration of smart lockers, service stations, and home delivery can enhance service reach and quality [6]