Financial Data and Key Metrics Changes - Sangoma Technologies Corporation reported Q4 revenues of $59.4 million, an increase of $1.3 million or 2% sequentially from Q3, driven primarily by strong prem-based product sales [4][23] - Adjusted EBITDA for Q4 was $11.4 million, representing 19% of revenue, which is an increase from 17% in Q3, marking the highest margin delivered over the past eight quarters [24] - Free cash flow for Q4 was $4.8 million, or $0.14 per diluted share, while for the full fiscal year, free cash flow reached $32.9 million, or $0.98 per diluted share [22][24] Business Line Data and Key Metrics Changes - The company has shifted its focus towards software-led recurring revenue services, which now represent over 90% of the revenue mix, up from 79% two years ago [6] - Core services, which include high-margin SaaS products, currently account for approximately 75% of revenue, while adjacent services account for about 25% [14][25] - The prem-based product line saw an 18% growth in Q4 over Q3, indicating strong demand and market share capture from competitors [17][66] Market Data and Key Metrics Changes - The company is experiencing a sequential growth expectation beginning in Q2 of fiscal 2026, with a focus on mid-market enterprise initiatives [10][25] - Demand in core categories is building, supported by strategic partnerships and targeted marketing efforts in key verticals such as healthcare and education [8][9] Company Strategy and Development Direction - Sangoma's strategy includes delivering organic growth by investing in people, products, and partners, while also pursuing inorganic opportunities that create strategic value [7][10] - The company plans to categorize its results into core services and adjacent services to provide greater transparency and focus on growth areas [7][14] - Strategic partnerships with companies like Amazon Web Services and VTech Hospitality are aimed at enhancing product offerings and expanding market reach [9][10] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to resume growth, citing a strong pipeline and the successful execution of their transformation strategy [10][11] - The management team noted that while larger enterprise opportunities have longer sales cycles, they expect sequential growth to begin in Q2 and continue through fiscal 2026 [10][25] - The company is optimistic about the durability of high-margin opportunities and the potential for significant value creation for shareholders [11][26] Other Important Information - The sale of VoIP Supply, completed at the end of June, was a strategic move to streamline the portfolio and focus on higher-margin growth [6][24] - The company ended Q4 with total debt of $47.9 million, significantly below its original target, and has been actively repurchasing shares as a way to return capital to shareholders [22][26] Q&A Session Summary Question: Incremental go-to-market investments focus - The investments are categorized into field coverage and marketing coverage, aimed at enhancing brand awareness and expanding partner networks [29][30] Question: Changes in macro or competitive landscape - Management noted no significant competitive pressures, but acknowledged longer sales and implementation cycles for larger deals [31][32] Question: VoIP Supply's product mix - VoIP Supply primarily dealt with third-party products, with less than 10% being Sangoma proprietary products [33] Question: M&A strategy and appetite - The company is actively looking for acquisition opportunities, particularly in high-growth areas like SD-WAN and security, with a focus on integrating them quickly [34][36][37] Question: Visibility into second quarter growth - Growth is expected from both existing bookings and new deals with shorter sales cycles, providing confidence in the forecast [44][46] Question: Customer churn management - Churn is under control, with positive trends expected as new AI-based tools are deployed to mitigate churn further [53][54] Question: Revenue growth mix between expansion and new business - The company anticipates a balanced approach between expansion activities and acquiring new business, with significant investments in both areas [55][56] Question: International market focus - The company plans to expand its international presence, particularly in English-speaking markets, while focusing on high-margin SaaS products [86][87]

Financial Data and Key Metrics Changes - Sangoma reported revenues of $59.4 million for Q4, a sequential increase of $1.3 million or 2% from Q3, driven primarily by strong prem-based product sales [5][24] - Adjusted EBITDA for Q4 was $11.4 million, representing 19% of revenue, which is an increase from 17% in Q3, marking the highest margin delivered over the past eight quarters [25][27] - Free cash flow for Q4 was $4.8 million, or $0.14 per diluted share, while for the full fiscal year, free cash flow reached $32.9 million, or $0.98 per diluted share [23][24] Business Line Data and Key Metrics Changes - The company has shifted its focus towards software-led recurring revenue services, which now represent over 90% of the revenue mix, up from 79% two years ago [7] - Core services, which include high-margin SaaS products, currently account for approximately 75% of Sangoma's revenue, while adjacent services account for about 25% [15][66] Market Data and Key Metrics Changes - The company is seeing a 16% rise in pipeline demand from the healthcare sector, indicating strong traction in this market [9] - The international portfolio has been heavily oriented towards hardware, which has limited SaaS and software products, resulting in weaker performance in international markets [91][92] Company Strategy and Development Direction - Sangoma's strategy includes delivering organic growth by investing in people, products, and partners, while also pursuing inorganic opportunities that create strategic value [8][27] - The company plans to categorize its results into core services and adjacent services to provide greater transparency into growth areas and cash flow generation [8][15] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the momentum and opportunities across the core business, expecting sequential growth to begin in Q2 and continue through fiscal 2026 [11][27] - The company is focused on building strong strategic partnerships to deliver tailored solutions for specific industries, such as healthcare and education [9][10] Other Important Information - Sangoma completed the sale of its VoIP Supply business for $4.5 million, marking a deliberate shift towards higher-margin growth [26] - The company has a strong balance sheet, allowing it to invest in growth while reducing debt, with total debt at $47.9 million at the end of Q4 [23][24] Q&A Session Summary Question: How much of the incremental go-to-market investments is about existing partners versus new partners? - Management indicated that investments are focused on both field coverage and marketing coverage to enhance brand awareness and recruit new partners [30][31] Question: Have there been any changes in the macro or competitive landscape? - Management noted no major competitive pressures but acknowledged longer sales and implementation cycles for larger deals [32][33] Question: What is the appetite for M&A given the strong balance sheet? - Management expressed a strong appetite for M&A, focusing on targets in areas like SD-WAN and security, with a disciplined approach to integration [36][38] Question: What is the visibility into sequential growth for Q2? - Management indicated that growth will come from both existing business and new deals, with a balanced pipeline of opportunities [46][48] Question: How is the adjacent category expected to grow? - Management stated that while there is some growth in adjacent services, the focus remains on core services where higher growth opportunities exist [51][52] Question: What is the outlook for customer churn? - Management reported that churn is well under control and expected to decline further due to improved customer engagement and advanced tools [57] Question: What are the priorities for M&A? - Management highlighted market access and technology integration as key priorities for M&A, aiming to enhance the overall value proposition [60][61]

Financial Data and Key Metrics Changes - Sangoma Technologies Corporation reported Q4 revenues of $59.4 million, an increase of $1.3 million or 2% sequentially from Q3, driven primarily by strong prem-based product sales [5][23] - Adjusted EBITDA for Q4 was $11.4 million, representing 19% of revenue, which is an increase from 17% in Q3, marking the highest margin delivered over the past eight quarters [24] - Free cash flow for Q4 was $4.8 million, or $0.14 per diluted share, while for the full fiscal year, free cash flow reached $32.9 million, or $0.98 per diluted share, consistent with the previous year [22][23] Business Line Data and Key Metrics Changes - The company has shifted its focus towards software-led recurring revenue services, which now represent over 90% of the revenue mix, up from 79% two years ago [6] - Core services, which include SaaS-led communication platforms, now account for approximately 75% of Sangoma's revenue, while adjacent services account for about 25% [14][25] - The prem-based product line saw an 18% sequential growth in Q4 over Q3, reflecting successful channel efforts targeting competitors like Avaya and Mitel [70] Market Data and Key Metrics Changes - The company is experiencing a 16% rise in pipeline demand from the healthcare sector, indicating strong market interest [8] - International revenue has been declining, primarily due to a focus on North America and a product mix heavily oriented towards hardware, which is less profitable compared to SaaS offerings [88][90] Company Strategy and Development Direction - Sangoma's strategy includes delivering organic growth by investing in people, products, and partners, while also pursuing inorganic opportunities that create strategic value [7][25] - The company plans to categorize its results into core services and adjacent services to provide greater transparency and focus on high-margin growth areas [7][14] - Strategic partnerships with companies like Amazon Web Services and VTech Hospitality are aimed at enhancing product offerings and expanding market reach [9][8] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's growth trajectory, expecting sequential growth to begin in Q2 and continue through fiscal 2026 [10][25] - The management noted that while larger enterprise opportunities have longer sales cycles, the pipeline is becoming more balanced with shorter cycle deals contributing to future revenue [16][46] - The company is optimistic about reducing churn and improving customer retention through advanced AI-based tools and upselling strategies [55] Other Important Information - The sale of VoIP Supply, completed at the end of June, was a strategic move to streamline the portfolio and focus on higher-margin growth [6][24] - The company has a robust pipeline of potential M&A targets, particularly in high-growth areas like SD-WAN and security, with a disciplined approach to acquisitions [36][81] Q&A Session Summary Question: Incremental go-to-market investments focus - Management indicated that investments are being made in field coverage and marketing to enhance brand awareness and partner recruitment [29][30] Question: Changes in macro or competitive landscape - Management noted no significant competitive pressures but acknowledged longer sales and implementation cycles for larger deals [31][32] Question: VoIP Supply's product mix - It was clarified that over 90% of VoIP Supply's sales were third-party products, with less than 10% being Sangoma proprietary products [34] Question: M&A appetite and strategy - Management expressed a strong appetite for acquisitions, particularly in areas that enhance the company's portfolio and market position [35][36] Question: Visibility into second quarter growth - Growth is expected to come from both existing bookings and new deals with shorter sales cycles [45][46] Question: Customer churn management - Management reported that churn is under control and expected to decline further due to improved customer engagement strategies [55] Question: Revenue growth mix between expansion and new business - Management indicated that both expansion and new business will drive revenue growth, supported by targeted investment strategies [56] Question: International revenue decline reasons - The decline is attributed to a focus on North America and a product mix that has not prioritized high-margin SaaS offerings [88][90]

Financial Data and Key Metrics Changes - Sangoma reported Q4 revenues of $59.4 million, an increase of $1.3 million or 2% sequentially from Q3, driven primarily by strong prem-based product sales [21][23] - Adjusted EBITDA for Q4 was $11.4 million, representing 19% of revenue, which is an increase from 17% in Q3, marking the highest margin delivered over the past eight quarters [24][26] - Free cash flow for Q4 was $4.8 million, or $0.14 per diluted share, while for the full fiscal year, free cash flow reached $32.9 million, consistent with the previous year [22][26] Business Line Data and Key Metrics Changes - The company has shifted its focus towards software-led recurring revenue services, which now represent over 90% of revenue mix, up from 79% two years ago [6][24] - Core services, which include high-margin SaaS products, now account for approximately 75% of revenue, while adjacent services account for about 25% [15][25] - The prem-based product line saw an 18% sequential growth in Q4 over Q3, indicating strong demand and market share gains [61] Market Data and Key Metrics Changes - The company is experiencing a 16% rise in pipeline demand from the healthcare sector, indicating strong growth potential in this vertical [9] - The international market has seen larger declines compared to the U.S., primarily due to a focus on North America and a product mix heavily oriented towards hardware [80][81] Company Strategy and Development Direction - Sangoma's strategy includes delivering organic growth through investments in people, products, and partners, while also pursuing inorganic opportunities that create strategic value [8][25] - The company plans to broaden its presence in key verticals such as healthcare, education, and distributed enterprise, leveraging strategic partnerships to deliver tailored solutions [9][10] - A deliberate shift towards categorizing results into core and adjacent services aims to provide greater transparency and focus on high-margin growth areas [7][14] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's growth trajectory, expecting sequential growth to begin in Q2 and continue through fiscal 2026 [11][25] - The company is optimistic about the momentum and opportunities in its core business, despite longer sales cycles for larger enterprise deals [11][32] - Management noted that churn is well under control, with predictions of continued decline in churn rates due to improved customer engagement and upselling strategies [49] Other Important Information - The sale of VoIP Supply for $4.5 million was a strategic move to streamline the portfolio and focus on higher-margin growth [24][25] - The company ended Q4 with $47.9 million in total debt, significantly below its original target, and has been actively repurchasing shares as a way to return capital to shareholders [22][26] Q&A Session Summary Question: Incremental go-to-market investments focus - Investments are being made in field coverage and marketing to enhance brand awareness and partner recruitment, with a cautious approach to ensure returns [30] Question: Changes in macro or competitive landscape - No major competitive pressures noted, but longer sales and implementation cycles for larger deals are expected [32] Question: VoIP Supply's product mix - VoIP Supply primarily sold third-party products, with less than 10% being Sangoma proprietary products [34] Question: M&A strategy and appetite - The company is actively looking for acquisition opportunities, particularly in high-growth areas like SD-WAN and security, with a robust funnel of targets [36][39] Question: Visibility into Q2 sequential growth - Growth is expected from both existing bookings and new deals with shorter sales cycles, providing confidence in the forecast [43][44] Question: Customer churn management - Churn is under control, with advanced AI tools being deployed to further mitigate churn and improve retention [49] Question: Revenue by geography and international focus - The company is prioritizing North America but plans to expand its international presence, particularly in English-speaking markets [80][81]

Summary of Sprinklr (CXM) 2025 Conference Call Company Overview - **Company**: Sprinklr - **Industry**: Software, specifically focusing on customer experience management (CXM) and customer engagement solutions Key Points and Arguments Transformation Strategy - **Three Phases of Transformation**: 1. **Business Optimization**: Focus on improving execution, cost reduction, and cultural change within the first six to nine months [3][4] 2. **Transition Phase**: Lasts four to six quarters, focusing on embedding changes and gaining team buy-in [4][5] 3. **Acceleration Phase**: Involves heavier investment in go-to-market strategies and marketing positioning [5][6] - **Current Status**: The company is in the transition phase, expecting to see a positive bend in business performance by Q3 or Q4 [6][12] Customer Engagement and Project Bearhug - **Project Bearhug**: A go-to-market initiative targeting the top 700 accounts, which represent 90% of revenue, aimed at improving customer engagement and renewal rates [10][11] - **Customer Feedback**: Over 250 customer meetings have provided insights for improvement, leading to better business management and metrics [6][10] Technology and Product Development - **AI-First Platform**: Sprinklr's platform is AI-native, leveraging unstructured social data and integrating various customer engagement capabilities [6][16] - **CCaaS Growth**: Significant growth in CCaaS (Contact Center as a Service) with large implementations, indicating a competitive edge against established players [16][19] Market Position and Growth Potential - **Valuation**: Currently trading at approximately 2 times revenue, indicating potential for significant upside if execution improves [26][28] - **Future Growth**: Potential to grow into a billion-dollar company with a focus on social platforms, digital support, and customer feedback management [28][29] Cultural Transformation - **Employee Engagement**: Aiming to increase employee buy-in from 45% to 55-60% to create a self-sustaining culture of change [31][32] - **Leadership Changes**: Ongoing recruitment for senior leadership roles to support the transformation [39][40] Challenges and Roadblocks - **Employee Resistance**: Some employees are resistant to change, requiring proof points and transparent communication to gain their support [34][36] Conclusion - **Long-Term Vision**: The CEO emphasizes the importance of patience and consistent progress, comparing the transformation to a baseball season where success accumulates over time [45][46] - **Customer-Centric Focus**: The goal is to create significant value for customers through improved execution and innovative solutions [46] Additional Important Content - **Market Dynamics**: The CEO discusses the evolving landscape of AI and its integration into existing technologies, asserting that AI will not displace traditional solutions but enhance them [20][22][24] - **Competitive Landscape**: Sprinklr's unique position allows it to offer a comprehensive view of customer interactions across various channels, setting it apart from competitors [25][26]

Financial Data and Key Metrics Changes - The company reported revenue of $24.1 million for Q2 2025, representing a 9% year-over-year increase [22] - The CCaaS (Cybersecurity as a Service) ARR (Annual Recurring Revenue) was $6.4 million, up 73% year-over-year, comprising 27% of total revenue [22] - Non-GAAP gross margin improved to 73.4% from 70.6% in the same quarter last year [23] - Non-GAAP operating income was $1.2 million compared to a loss of $1 million in Q2 2024 [24] - Positive operating cash flow of $4.4 million was reported, with cash and equivalents totaling $72 million as of June 30, 2025 [25] Business Line Data and Key Metrics Changes - The CCaaS segment is highlighted as the primary growth engine, with significant contributions from new customer acquisitions and upselling existing services [5][7] - The successful launch of Verizon's MyDisPlan contributed positively to the CCaaS growth, indicating strong market traction [6][8] Market Data and Key Metrics Changes - The company is seeing strong momentum in the cybersecurity services market, particularly among major telecom operators [7] - New contracts with telecom operators in Poland and Panama indicate expanding market presence and service adoption [9][10] Company Strategy and Development Direction - The company is focused on sustainable, profitable growth through its cybersecurity as a service strategy, aiming to increase the number of telecom partners and expand service offerings [10][12] - The launch of the SG Terra 3 platform is expected to enhance service delivery and customer engagement [16][17] Management Comments on Operating Environment and Future Outlook - Management expressed optimism about the long-term growth potential, citing improved visibility and a strong backlog of opportunities [20] - The company anticipates a strong year-end CCaaS ARR growth of 55% to 60% for 2025 [19] Other Important Information - A follow-on equity offering raised $46 million, which was used to repay convertible notes and strengthen the balance sheet, leaving the company with no debt [24][25] - The company expects overall revenues for 2025 to be between $98 million and $102 million, positioning itself for profitable growth [19] Q&A Session Summary Question: What has been driving the strong ARR growth metrics? - The strong ARR growth is attributed to new customer acquisitions, increased adoption of existing services, and upselling new applications [29] Question: What has been driving the improved gross margin performance? - Improved gross margin is due to a favorable revenue mix, particularly from software expansion deals [31] Question: Can you provide more color on the MyBiz opportunity? - The MyBiz plan is expected to ramp up over the next two to three years, with high attach rates due to its default inclusion in the service [33][35] Question: Can you discuss the large European telecom deal? - The deal involves network intelligence and cybersecurity solutions, expected to generate revenue primarily in 2026 and 2027 [37][39] Question: Are there any macro impacts on sales cycles? - There are no significant macro impacts observed, and the demand is driven by the new Terra 3 platform [63]

Financial Data and Key Metrics Changes - The company reported revenues of $23.2 million for the quarter, representing a 6% year-over-year increase [19] - Non-GAAP net income was $800,000, compared to a net loss of $900,000 in the same quarter last year [21] - Positive operating cash flow of $1.7 million was achieved, with cash and short-term investments totaling $60.7 million at the end of the quarter [21] Business Line Data and Key Metrics Changes - Revenue from the CCaaS segment was $5.1 million, up 49% year-over-year, comprising 22% of total revenue [19] - CCaaS's annual recurring revenue (ARR) reached $21.2 million, reflecting a 55% increase year-over-year [6][19] - Non-GAAP gross margin remained stable at 70.4%, with expectations for continued growth as CCaaS revenue increases [20] Market Data and Key Metrics Changes - Verizon became the largest contributor to CCaaS revenues in Q1, with significant growth expected from their new mobile service [30] - The company is experiencing strong traction in partnerships with major telecom operators like Vodafone and Verizon, which are expected to drive future growth [11][52] Company Strategy and Development Direction - The company is focused on a "Security First" strategy, aiming to enhance cybersecurity offerings and expand partnerships with telecom providers [5][8] - There is a strong emphasis on converting a growing pipeline of opportunities into new partnerships and agreements, particularly in the CCaaS and smart product segments [9][15] - The launch of new products, such as the OfNet Secure solution, is part of the strategy to provide comprehensive cybersecurity services [12][13] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about achieving profitable growth in 2025, with expectations for CCaaS revenue and ARR to increase by around 50% or more year-over-year [18] - The rise of AI and increasing demand for cybersecurity solutions are seen as key drivers for future growth [17] - Management acknowledged the competitive nature of the market but remains confident in the company's ability to capitalize on emerging opportunities [41] Other Important Information - The company has made significant progress in expanding its partnership with Verizon Business, which now includes a broader customer base [9][10] - The Terra III multi-service platform has generated interest among Tier 1 telecom operators, contributing to a robust pipeline of opportunities [14][15] Q&A Session Summary Question: Did Verizon Business Mobile Internet Security contribute to Q1 CCaaS ARR results? - Management indicated that the official launch occurred in mid-April, so minimal contribution was expected in Q1, with significant growth anticipated in Q2 [25][26] Question: What was the big driver for CCaaS ARR growth? - The growth was attributed to new agreements and service launches, particularly with Vodafone and other carriers [27][28] Question: Is there a probability that CCaaS ARR grows less than 50%? - Management stated that while they are comfortable with the 50% estimate, various factors could influence the final outcome [29] Question: Did Verizon become the largest contributor to CCaaS revenue? - Yes, Verizon's initial launch of mobile services and traction from fixed wireless access made it the top contributor [30] Question: Are there opportunities to cross-sell CCaaS solutions to smart business customers? - Management confirmed that synergies exist between the two business units, allowing for potential cross-selling opportunities [34] Question: Are there large deals in the pipeline? - Management noted several 8-figure deals in the pipeline, driven by both existing and new projects [45][48] Question: How is the partnership with Vodafone progressing? - Some revenues have already been recognized, with expectations for continued growth from the partnership [52][53]

Financial Data and Key Metrics Changes - The company reported revenues of $23.2 million for the quarter, representing a 6% year-over-year increase [21] - Non-GAAP net income was $800,000, compared to a loss of $900,000 in the first quarter of the previous year [23] - Positive operating cash flow of $1.7 million was reported, with cash and short-term investments totaling $60.7 million at the end of the quarter [23] Business Line Data and Key Metrics Changes - Revenue from the CCaaS segment was $5.1 million, up 49% year-over-year, comprising 22% of total revenue [21] - CCaaS's annual recurring revenue (ARR) reached $21.2 million, reflecting a 55% increase year-over-year [7][21] - Non-GAAP gross margin remained stable at 70.4%, with expectations for continued growth as CCaaS revenue increases [22] Market Data and Key Metrics Changes - Verizon became the largest contributor to CCaaS revenues in the first quarter, driven by the launch of their mobile service and existing fixed wireless access customers [11][32] - The company is experiencing strong traction in partnerships with major telecom operators, including Vodafone and Verizon, which are expected to drive future growth [11][19] Company Strategy and Development Direction - The company is focused on a "security first" strategy, aiming to enhance growth and profitability through its Security as a Service solutions [6][18] - There is a strong emphasis on expanding partnerships and converting a robust pipeline of opportunities into new agreements [9][19] - The launch of new products, such as the OfNet Secure solution, is part of the strategy to provide comprehensive cybersecurity offerings [12][18] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about achieving profitable growth in 2025, with expectations for CCaaS revenue and ARR to increase by around 50% or more year-over-year [19] - The company is confident in its ability to capitalize on the growing demand for cybersecurity solutions, particularly in the consumer and SMB segments [18] - Management acknowledged the competitive nature of the market but highlighted the company's strong position and innovative offerings [41] Other Important Information - The company has made significant progress in expanding its pipeline for both CCaaS and smart products, with several multimillion-dollar agreements signed [14][52] - The Terra III multi-service platform has generated interest among Tier 1 telecom operators, contributing to a strong pipeline of opportunities [14][52] Q&A Session Summary Question: Did Verizon Business Mobile Internet Security contribute to Q1 CCaaS ARR results? - Management indicated that the official launch occurred in mid-April, resulting in minimal contribution for Q1, with expectations for significant growth in Q2 [27][28] Question: What was the driver for the significant CCaaS ARR growth? - The growth was attributed to new agreements and service launches, particularly related to Vodafone and other previous announcements [29] Question: Is there a probability that CCaaS ARR grows less than 50%? - Management stated that while they are comfortable with the 50% estimate, there are uncertainties due to reliance on service providers' marketing efforts [30][31] Question: Is there potential for cross-selling CCaaS solutions to smart business customers? - Management confirmed that there are synergies and potential for cross-selling between smart products and CCaaS solutions [37] Question: Are there large deals in the pipeline for the smart product line? - Management confirmed the presence of several 8-figure deals in the pipeline, driven by both existing and new projects [50][52] Question: How is the partnership with Vodafone progressing? - Management noted that some revenues have already been recognized from the Vodafone agreements, with expectations for continued growth [56][57]

Financial Data and Key Metrics Changes - The company reported a revenue of $23.2 million for Q1 2025, representing a 6% year-over-year increase [22] - Non-GAAP net income was $800,000, compared to a net loss of $900,000 in Q1 2024 [24] - Positive operating cash flow of $1.7 million was reported for the quarter, with cash and short-term deposits totaling $60.7 million at the end of Q1 2025 [24] Business Line Data and Key Metrics Changes - Revenue from the CCaaS segment was $5.1 million, up 49% year-over-year, comprising 22% of total revenue [22] - CCaaS annual recurring revenue (ARR) reached $21.2 million, reflecting a 55% increase year-over-year [7][22] - Non-GAAP gross margin remained stable at 70.4%, with expectations for continued growth as CCaaS revenue increases [23] Market Data and Key Metrics Changes - Verizon became the largest contributor to CCaaS revenues in Q1 2025, driven by the launch of their mobile service and existing fixed wireless access customers [12][32] - The company is experiencing strong traction in partnerships with major telecom operators, including Vodafone and Verizon, which are expected to drive future growth [10][12] Company Strategy and Development Direction - The company is focused on a "Security First" strategy, aiming to enhance cybersecurity offerings and expand partnerships with telecom operators [6][19] - There is a strong emphasis on converting a growing pipeline of opportunities into new partnerships and agreements, particularly in the CCaaS and smart product segments [10][16] - The launch of new products, such as the OfNet Secure solution, is part of the strategy to provide comprehensive cybersecurity services [13][19] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about achieving profitable growth in 2025, with expectations for CCaaS revenue and ARR to grow by around 50% or more year-over-year [20] - The company is confident in its ability to capitalize on the increasing demand for cybersecurity solutions, particularly in the consumer and SMB segments [19] - Management highlighted the importance of execution in translating the growing pipeline into actual business [50] Other Important Information - The company has made significant progress in expanding its partnership with Verizon Business, which now includes a broader customer base for its cybersecurity solutions [10][12] - The Terra III multi-service platform has generated interest among Tier 1 telecom operators, contributing to a robust pipeline of opportunities [15][16] Q&A Session Summary Question: Did Verizon Business Mobile Internet Security contribute to Q1 CCaaS ARR results? - Management indicated that the official launch occurred in mid-April, resulting in minimal contribution for Q1, with expectations for significant growth in Q2 [27][28] Question: What was the driver for the significant CCaaS ARR growth? - The growth was attributed to new agreements and service launches, particularly with Vodafone and other carriers, which are starting to contribute to revenue [29] Question: Is there a possibility that CCaaS ARR growth could be less than 50%? - Management acknowledged potential variability due to reliance on service providers' marketing efforts but expressed confidence in achieving around 50% growth [30][31] Question: Did Verizon become the largest contributor to CCaaS revenue? - Yes, Verizon's initial launch of mobile services and traction from fixed wireless access made it the number one account for CCaaS revenue [32] Question: Are there opportunities to cross-sell CCaaS solutions to smart business customers? - Management confirmed that there are synergies and potential for cross-selling between smart products and CCaaS solutions [36] Question: Will Verizon's bundling of security services influence other operators? - Management believes that Verizon's success will likely prompt competitors to consider similar bundling strategies [43][44] Question: Can you provide updates on the partnership with Vodafone? - Management confirmed that revenues from Vodafone agreements are already contributing, with expectations for further growth as the agreements are fully realized [54][55]

Financial Data and Key Metrics Changes - The company reported fourth quarter revenues of $24.9 million, up 2% year over year, and full year revenues of $92.2 million, just 1% below those of 2023 [34][10] - Non-GAAP net income for the year was $5.6 million, a significant recovery from a loss of $53 million last year, with positive cash flow generation of $4.8 million for 2024 [12][37] - Gross margins improved to approximately 70%, recovering from around 57% in 2023 [11][35] Business Line Data and Key Metrics Changes - The CCaaS (Cybersecurity as a Service) segment contributed revenues of $16.5 million for the full year, up 56% year over year, with annual recurring revenues (ARR) of $18.2 million, up 43% year over year [11][34] - Product revenue was reported at $4.8 million for the December quarter, down 55% year over year, attributed to fluctuations in specific deals [34][52] Market Data and Key Metrics Changes - The company secured significant contracts with major telecom operators, including Verizon and Vodafone, enhancing its market presence [14][22] - Verizon Business reported over 30 million subscribers, representing a substantial addressable market for the company's cybersecurity solutions [21] Company Strategy and Development Direction - The company is focused on a security-first strategy, integrating cybersecurity and network intelligence to create a differentiated offering [25][31] - The organizational structure has been revamped to better support customer demands, with a regional focus on sales and customer success [29] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the company's position for long-term growth and profitability, citing a strong pipeline of opportunities and ongoing traction in the CCaaS segment [15][31] - The company anticipates another year of strong double-digit growth in CCaaS revenue and ARR for 2025 [18][31] Other Important Information - The company reduced operating expenses significantly, with non-GAAP operating expenses at $15.6 million, down 47% year over year [36] - The company had 504 full-time employees as of December 2024 [37] Q&A Session Summary Question: What is the driver of strong free cash flow generation for the quarter? - Management attributed the growth to continuous CCaaS growth and new service launches with existing customers [41] Question: What was the driver of the increase in support and maintenance revenue? - The increase was mainly due to the smart product line and catch-up on support agreements at year-end [45] Question: Why was product revenue down 55% year over year? - Product revenue fluctuates based on specific deals and seasonality, with CCaaS revenue increasing as a percentage of total revenue [52][53] Question: What are the expected growth rates for CCaaS? - Management aims to maintain high double-digit growth rates, similar to the previous year's performance [58] Question: How is the company planning to broaden its security offering? - The company is investing in R&D to extend security protection to customers even when they are off the network [90] Question: What is the expected performance of the DPI legacy business in 2025? - Management expects similar levels of performance but sees potential for upside based on new project wins [102] Question: Can you elaborate on the strong pipeline for CCaaS customers? - The pipeline includes both new services for existing customers and potential new customers, positioning the company well for growth [106]