Mylow Companion

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LOW Leverages AI to Streamline Operations & Improve Service Quality
ZACKS· 2025-10-02 17:16
Key Takeaways Lowe's introduced Mylow Companion, an AI app that equips associates with instant project recommendations.AI-driven tools support DIY shoppers and Pros, guiding purchases and streamlining project planning.Pro strategy includes AI Blueprint tech to improve the accuracy of construction material estimates.Lowe’s Companies, Inc. (LOW) is steadily embedding artificial intelligence into its operations as part of its “Total Home” strategy, aiming to improve both customer engagement and associate produ ...
Lowe's Q2 2025 Earnings Preview: Is LOW Ready to Surprise the Street?
ZACKS· 2025-08-13 13:31
Core Viewpoint - Lowe's Companies, Inc. is set to report its second-quarter fiscal 2025 earnings on August 20, with expectations for revenue of $24.02 billion, reflecting a 1.9% year-over-year growth, and earnings per share (EPS) of $4.24, indicating a 3.4% increase from the previous year [1][9]. Group 1: Earnings Expectations - The Zacks Consensus Estimate for Lowe's revenues stands at $24.02 billion, implying a 1.9% growth from the prior year [1][9]. - The consensus mark for earnings has decreased by a penny to $4.24 per share, still suggesting a 3.4% increase from the year-ago period [1][9]. - Lowe's has a trailing four-quarter earnings surprise of 3.2%, with the last reported quarter outperforming the Zacks Consensus Estimate by 1.4% [2]. Group 2: Key Growth Drivers - Key factors expected to drive Lowe's second-quarter results include product innovation, the MyLowe's Rewards program, digital expansion, and resilient demand from professional customers [3]. - The acquisition of Artisan Design Group is anticipated to enhance Lowe's reach in design, distribution, and installation for new home construction and large-scale renovations [3]. - Digital growth is a significant contributor, with online sales momentum expected to continue benefiting from the home improvement marketplace powered by Mirakl [4]. Group 3: Customer Experience Enhancements - The rollout of Mylow, an AI-powered virtual home improvement advisor, along with Mylow Companion for associates, is designed to enhance customer experience and improve sales processes [5]. - These tools provide project guidance and product recommendations, which are expected to improve conversion rates and encourage repeat visits [5]. Group 4: Market Conditions and Challenges - Ongoing weakness in DIY big-ticket discretionary categories, such as flooring and kitchens, is a concern due to higher mortgage rates and affordability challenges [7]. - Rising wage and healthcare costs may pressure selling, general, and administrative (SG&A) expenses [7]. - Despite diversifying sourcing, a significant portion of Lowe's purchases still comes from China, exposing the company to potential tariff impacts [7]. Group 5: Earnings Prediction Model - The Zacks model does not predict a definitive earnings beat for Lowe's this quarter, as it has a Zacks Rank of 3 and an Earnings ESP of -0.56% [8][10].
LOWE'S DEPLOYS FIRST AT-SCALE AI ASSISTANT FOR RETAIL ASSOCIATES
Prnewswire· 2025-05-05 12:00
CHARLOTTE, N.C., May 5, 2025 /PRNewswire/ -- Lowe's today launches Mylow Companion, an AI tool aimed at improving customer service and speeding associate onboarding. Purpose-built for associate sales floor devices, the app provides fast access to product details, project advice, and inventory information. The launch to all associates across Lowe's more than 1,700 stores marks the first time a retailer has successfully implemented this kind of technology at scale. Lowe's is proud to lead the home improvement ...