Oct 29, 2025 9:15 AM Eastern Daylight Time xtype Launches 2026 State of ServiceNow Operations Survey at World Forum New York Share The company invites ServiceNow customers to contribute critical and influential insights on governance, AI adoption, and platform ROI xtype, 'State of ServiceNow', Survey Launch COVINA, Calif.--(BUSINESS WIRE)--xtype, the Technical Governance Platform for ServiceNow, today announced the launch of its 2026 State of ServiceNow Operations Survey, launching at The ServiceNow World F ...

Core Insights - AI Revolution Company (AI/R) has launched Synsig, a brand focused on implementing Digital Platforms and Agentic AI using ServiceNow products [1] - Synsig aims to enhance digital transformation in strategic areas such as CRM, HR, AI agents, and IT services, leveraging its expertise and a client base of over 700 active clients [3] - The brand emphasizes a culture of 'Human-AI Engineering' to drive efficiency and innovation in corporate and IT service management [4] Company Overview - Synsig is a global strategic consultancy that specializes in ServiceNow, aiming to accelerate digital transformation through intelligent automation [5] - AI/R is an Agentic AI Software Engineering company that integrates specialized technology brands and AI platforms to enhance human intelligence and drive industry-wide innovation [6]

Group 1 - The core issue is not the failure of tools but the lack of trust and timing in systems, leading to a disconnect between insights and actions taken [2][3][10] - Companies operate in three distinct data worlds: analysis, prediction, and operations, which often do not communicate effectively with each other [3][5][7] - The analysis world focuses on historical data and visualization but fails to drive actionable outcomes [5][6][30] Group 2 - The prediction systems aim to forecast future events but rely on human intervention to act on those predictions, creating a gap in execution [6][12][13] - Operational systems prioritize immediate responses and do not integrate insights from analysis or predictions, leading to a reactive rather than proactive approach [7][11][30] - A lack of integration between these three worlds results in missed opportunities for timely action, causing inefficiencies in business operations [8][12][20] Group 3 - Companies often rely on Excel for critical operations due to its flexibility and control, despite its limitations in handling complex data [14][15][19] - The concept of an "action layer" is introduced, which integrates analysis, prediction, and operations into a unified system that drives action rather than just reporting [30][38] - The ideal scenario involves autonomous systems that not only identify issues but also take corrective actions without human intervention, enhancing operational efficiency [21][29][38]