Core Insights - The fifth-annual HR leadership conference, Irresistible 2026, will take place at USC in Los Angeles, focusing on the integration of AI in HR practices and leadership development Group 1: Conference Highlights - The conference will showcase the real-world implementation of AI through Galileo, demonstrating its connectivity with various corporate systems like Workday, SAP, and ServiceNow [3] - A keynote titled "Work 2030" will provide insights into the future of work and the role of AI in shaping companies and careers [3] - Attendees will have the opportunity to participate in a private working session with senior team members, aimed at aligning priorities and actionable guidance [5] Group 2: Networking and Learning Opportunities - The event will host 450 senior HR leaders from notable companies such as Microsoft, Lockheed Martin, and Emirates, fostering valuable networking opportunities [6] - A new leadership development offering will be introduced, combining executive education, HR expertise, and AI [6] - Workshops will be available for hands-on experience in building AI solutions, encouraging attendees to become "builders" in addition to HR leaders [8] Group 3: Special Events and Recognition - Attendees will have access to exclusive events at USC, including interactions with faculty and visits to research labs [10] - The Pacesetters recognition program will highlight innovative HR programs, promoting high-value solutions within the industry [11] - The conference promises a relaxed and enjoyable atmosphere, with high-quality food and hospitality [11]

Core Insights - Intact Technology has been recognized as both the U.S. Federal Government Partner of the Year – Americas and AI Customer Value Partner of the Year – Worldwide in the 2026 ServiceNow Partner Awards, highlighting its leadership in delivering complex ServiceNow programs and AI-driven transformation strategies [1][2][6]. Group 1: Awards and Recognition - The U.S. Federal Government Partner of the Year award acknowledges Intact's excellence in executing projects in demanding civilian and defense environments, balancing security, compliance, and mission continuity [3]. - The AI Customer Value Partner of the Year – Worldwide award reflects Intact's success in translating AI strategy into operational outcomes, having developed AI-enabled ServiceNow solutions that improved platform adoption and service delivery for large Federal agencies [4][6]. Group 2: Implementation and Strategy - Intact focuses on implementations that leverage the full spectrum of AI capabilities while adhering to ServiceNow best practices, enabling agencies to realize significant value from their investments without incurring technical debt [5]. - The disciplined delivery model employed by Intact allows highly regulated customers to adapt quickly to changing policy, budget, and mission demands, promoting responsible enterprise AI adoption [5]. Group 3: Company Overview - Intact is a mid-sized, Elite ServiceNow Partner that specializes in large-scale public sector and highly regulated enterprises, emphasizing rapid wins for customers through an AI-enabled and adoption-focused framework [7].

Core Business Development - CoreX has successfully completed the acquisition of InSource's ServiceNow business unit, enhancing its capabilities as a high-growth Elite Consulting and Implementation Partner of ServiceNow [1] - The transaction officially closed in late December 2025, marking a significant milestone for both companies [1] Strategic Partnership - This agreement unites two high-performing ServiceNow partners, which is expected to strengthen their market position and delivery expertise [1] - InSource is recognized for its deep delivery expertise and commitment to client success, complementing CoreX's existing strengths [1]

Core Insights - xtype has launched the 2026 State of ServiceNow Operations Survey at the ServiceNow World Forum in New York, inviting customers to share insights on governance, AI adoption, and platform ROI [1][2] - The survey aims to benchmark the current state of ServiceNow delivery, focusing on managing complexity, enforcing technical governance, and preparing for GenAI [2][3] Survey Objectives - The 2026 survey will help ServiceNow teams benchmark their maturity, identify gaps in technical governance, and learn from peers on scaling safely and delivering faster [3][4] - The previous report highlighted critical technical governance challenges, emphasizing that ServiceNow is an ecosystem of interconnected instances, which requires proper governance to avoid risks and productivity losses [3][4] Operational Focus - The survey will examine operational realities such as environment sprawl, change control, upgrade strategies, and audit readiness [2][4] - Key findings from the previous report indicated that 70% of organizations reported negative impacts on development workflows due to clone-down processes, and only 57% of mature users utilized commercial tools for deployment automation [5] AI Adoption and Governance - 70% of respondents plan to adopt Gen AI within 12 months, indicating significant investment in AI capabilities [5] - Effective technical governance is essential for accelerating delivery while maintaining compliance and security as companies expand their ServiceNow usage [4][5] Participation and Insights - ServiceNow customers are encouraged to participate in the survey, which takes approximately 5 minutes to complete, and participants will receive early access to the report [6] - The insights gained from the survey will assist organizations in navigating operational challenges and building a foundation for AI and beyond [6]

Core Insights - AI Revolution Company (AI/R) has launched Synsig, a brand focused on implementing Digital Platforms and Agentic AI using ServiceNow products [1] - Synsig aims to enhance digital transformation in strategic areas such as CRM, HR, AI agents, and IT services, leveraging its expertise and a client base of over 700 active clients [3] - The brand emphasizes a culture of 'Human-AI Engineering' to drive efficiency and innovation in corporate and IT service management [4] Company Overview - Synsig is a global strategic consultancy that specializes in ServiceNow, aiming to accelerate digital transformation through intelligent automation [5] - AI/R is an Agentic AI Software Engineering company that integrates specialized technology brands and AI platforms to enhance human intelligence and drive industry-wide innovation [6]

Group 1 - The core issue is not the failure of tools but the lack of trust and timing in systems, leading to a disconnect between insights and actions taken [2][3][10] - Companies operate in three distinct data worlds: analysis, prediction, and operations, which often do not communicate effectively with each other [3][5][7] - The analysis world focuses on historical data and visualization but fails to drive actionable outcomes [5][6][30] Group 2 - The prediction systems aim to forecast future events but rely on human intervention to act on those predictions, creating a gap in execution [6][12][13] - Operational systems prioritize immediate responses and do not integrate insights from analysis or predictions, leading to a reactive rather than proactive approach [7][11][30] - A lack of integration between these three worlds results in missed opportunities for timely action, causing inefficiencies in business operations [8][12][20] Group 3 - Companies often rely on Excel for critical operations due to its flexibility and control, despite its limitations in handling complex data [14][15][19] - The concept of an "action layer" is introduced, which integrates analysis, prediction, and operations into a unified system that drives action rather than just reporting [30][38] - The ideal scenario involves autonomous systems that not only identify issues but also take corrective actions without human intervention, enhancing operational efficiency [21][29][38]