Core Viewpoint - Xiaomi addressed the controversy regarding its "Xiaomi Watch S4" and clarified that the customer service inquiry in the viral video was related to the standard version, which is not designed for diving, while the sport version is certified for such activities [1][2] Group 1 - Xiaomi confirmed that the customer in question owned the "Xiaomi Watch S4 Sport," which is designed for diving and has undergone hardware repairs to restore its functionality [2] - The company acknowledged that the communication from customer service regarding the repaired product was not precise, leading to user concerns about reliability, and expressed apologies for this [2] - Xiaomi emphasized the importance of understanding the limitations of professional diving equipment, stating that even the certified "Xiaomi Watch S4 Sport" should avoid exposure to extreme conditions such as hot water showers and high-pressure water flows [2] Group 2 - The company clarified that the standard version of the "Xiaomi Watch S4" has a 5ATM water resistance rating but does not claim to support diving, while the sport version has both 5ATM certification and SGS EN13319 international diving certification [1] - Xiaomi highlighted that the misleading information arose from the mixing of customer service inquiries related to different product lines, which could confuse consumers [1] - The official statement included a commitment to review service standards to prevent similar issues in the future [2]

Core Viewpoint - The company addresses misinformation regarding the diving capabilities of the Xiaomi Watch S4 Sport, clarifying that the standard version does not have diving certification while the Sport version does [1][2][3] Group 1: Product Clarification - The Xiaomi Watch S4 standard version is certified with a 5ATM waterproof rating but is not certified for diving and has never claimed to have diving capabilities [1][3] - The Xiaomi Watch S4 Sport is certified with a 5ATM waterproof rating and has received SGS EN13319 international diving certification, with a certification number of SZES240500316501 [2][3] - The Xiaomi Watch S4 Sport supports various diving modes, including recreational scuba diving, free diving, and gauge diving, with a maximum depth of 40 meters [2][3] Group 2: Customer Service and Response - The company acknowledges a specific case where a user experienced issues with the Xiaomi Watch S4 Sport, which was found to meet warranty conditions after inspection, leading to a replacement of the front display module and waterproof seal [2][3] - The company expresses regret for the lack of clarity in communication regarding the product's performance after repair, which caused user concerns about its diving capabilities [2][3] - The company has reached out to the user to clarify the situation and has conducted a comprehensive review of service standards to improve future service quality [2][3]

Core Points - The company clarifies that the Xiaomi Watch S4 Sport is indeed capable of diving, having received SGS EN13319 international diving certification, allowing for recreational scuba diving up to 40 meters [2] - The company emphasizes that the standard version of the Xiaomi Watch S4 is only rated for 5ATM water resistance and is not certified for diving, thus clarifying the confusion between the two models [1][2] - The company acknowledges a miscommunication from customer service regarding the product's water resistance capabilities after a repair, which led to user concerns about its diving functionality [2] Summary by Sections - **Product Certification** - Xiaomi Watch S4 Sport has a 5ATM water resistance rating and is certified for diving, with a maximum depth of 40 meters for various diving modes [2] - The standard version, Xiaomi Watch S4, is not certified for diving and only has a 5ATM water resistance rating [1][2] - **Customer Service Response** - The company has taken steps to address a user's concerns after a repair, ensuring that the product meets warranty conditions and has restored its diving functionality [2] - An apology was issued for the lack of clarity in communication from customer service regarding the product's performance in water after repairs [2]

Core Viewpoint - The company clarifies that the recent online criticism regarding the Xiaomi Watch S4 Sport's diving capabilities is entirely unfounded and emphasizes the importance of factual discussions while condemning misleading information that harms its reputation [1][4]. Product Differentiation - The Xiaomi Watch S4 standard version is certified with a 5ATM waterproof rating but is not certified for diving and has never claimed to have diving capabilities [4]. - The Xiaomi Watch S4 Sport is also certified with a 5ATM waterproof rating and has received SGS EN13319 international diving certification, with certification number SZES240500316501 [2][4]. Diving Capabilities - The Xiaomi Watch S4 Sport supports various modes for recreational scuba diving, free diving, and instrument diving, with a maximum depth of 40 meters [5]. - Users are advised to avoid exposure to hot showers, saunas, hot springs, diving from heights, high-pressure washing, and direct impacts from fast-flowing water when using the watch [5]. Customer Service Response - In a specific case mentioned, a user with the Xiaomi Watch S4 Sport had their product assessed and found to meet warranty conditions, leading to the replacement of the front display module and waterproof gasket, restoring its "diving function" [5]. - The company acknowledges that the communication from service personnel regarding the cautious observation of the product's performance after repair was not sufficiently clear, which led to user concerns about future diving scenarios [5].