Core Viewpoint - A recent incident involving a Xiaomi car reportedly driving away on its own has garnered significant public attention, prompting an investigation by the company [1]. Group 1: Incident Overview - A car owner in Weihai, Shandong, shared a video on social media showing their Xiaomi car moving without any driver intervention, which led to widespread discussion online [1]. - Xiaomi's spokesperson issued a statement on October 3, acknowledging the incident and emphasizing the company's commitment to user safety and experience [4]. Group 2: Investigation Findings - Xiaomi formed a special task force to investigate the incident, collaborating with the user to verify the situation through mobile app operation logs and vehicle data [2]. - The investigation concluded that the vehicle's backend data matched the operation logs from the user's iPhone 15 Pro Max, confirming that a parking assist command was issued, which activated the vehicle's parking assistance feature [2]. - There was a mix-up in communication regarding the device model during customer service interactions, which led to misunderstandings about the source of the command [3].

Core Viewpoint - Xiaomi is actively investigating a reported incident where a vehicle autonomously drove away, confirming that the vehicle's data aligns with user commands, thus ruling out quality issues [1][3]. Group 1: Incident Response - A Xiaomi spokesperson stated that the company has formed a special task force to investigate the incident and is collaborating with the user to verify the facts [1]. - The investigation involved analyzing the vehicle's backend data and operation logs from two iPhones, confirming that the vehicle received a parking assist command from an iPhone 15 Pro Max, which activated the parking assist feature [3]. - The company acknowledged a mix-up in communication regarding the device model, which led to user misunderstandings, and expressed apologies while committing to improve service processes [3]. Group 2: Delivery Performance - On October 1, Xiaomi announced that its vehicle deliveries surpassed 40,000 units for the first time in September [6]. - Despite the positive delivery news, Xiaomi's stock price fell by 1.43% to HKD 55 per share, resulting in a market capitalization of HKD 1,431.5 billion [6].

Core Viewpoint - Xiaomi has addressed the incident regarding the "Xiaomi car suddenly driving away" by forming a special task force to investigate and verify the situation with the user, concluding that there are no quality issues with the vehicle [1] Group 1: Incident Investigation - A special task force was established immediately to investigate the viral video of the car driving away on its own [1] - The investigation involved verifying the vehicle's backend data and the operation logs from the user's authorized mobile app [1] - The conclusion reached was that the vehicle's backend data matched the operation logs from the iPhone 15 Pro Max, ruling out any quality issues with the vehicle [1] Group 2: User Communication - During the investigation, it was found that the confusion arose from a mix-up in device model identifiers during communication with the user [1] - The customer service mistakenly identified the device that issued the parking assist command, leading to misunderstandings [1] - Xiaomi has apologized for the confusion and committed to improving service processes in the future [1]

"小米公司发言人"微博10月3日晚通报： 调查过程中征得用户同意后，我们获得了车辆后台数据授权和拥有车控权限的两部手机端操作日志(两部手机分别是女车主的iPhone16Pro和男车主的 iPhone15Pro Max，对应设备型号标识符分别为iPhone17,1与iPhone16,2)。车辆后台数据显示，在用户描述的时间窗口中，车辆收到iPhone15Pro Max发出的 泊车辅助指令，导致车辆激活泊车辅助功能(激活条件是车辆要在手机蓝牙连接近距离之内)，并启动泊出车位。 针对用户反馈与线上客服沟通时，称是一台iPhone16发出泊车辅助指令。经核实，线上客服在与用户沟通过程中将设备型号标识符(iPhone16,2)与对应设备 型号(iPhone15Pro Max)混淆，导致用户错误理解，传递了不准确的信息造成一系列误会，我们对此表示歉意，并将在后续服务过程中不断改善。 针对近日网传"小米汽车突然自己开走"相关视频，我们高度重视该事件，第一时间成立专项工作组展开调查并和用户协同核实。双方通过用户授权的手机 APP操作日志、车辆数据等逐一核实，得出统一结论"车辆后台数据和iPhone15Pro Max操作日志、 ...