Financial Performance - Operating income reached RMB 319.107 billion, an increase of 11.37% year-on-year[4] - Net profit attributable to shareholders was RMB 76.170 billion, up 18.65% year-on-year[4] - Total assets amounted to RMB 12.59 trillion, growing by 10.87% compared to the end of the previous year[4] - Customer deposits reached RMB 11.35 trillion, an increase of 9.62% year-on-year[4] - The loan-to-deposit ratio improved by 1.65 percentage points year-on-year, reaching 56.84% at the end of 2021[56] - The non-performing loan ratio improved to 0.82%, a decrease of 0.06 percentage points from the end of the previous year[4] - Net profit for 2021 was RMB 76,532 million, up from RMB 64,318 million in 2020, reflecting a year-on-year increase of 18.3%[61] - Total customer loans reached RMB 6.45 trillion by the end of 2021, with a year-on-year growth of 12.91%[54] Customer Base and Services - The bank serves over 600 million individual customers[16] - The bank has nearly 40,000 business outlets[17] - The balance of inclusive small and micro enterprise loans reached RMB 960.602 billion, representing over 14% of total loans[2] - The bank's personal customer base grew to 637 million, with assets under management (AUM) reaching RMB 12.53 trillion, a year-on-year increase of 11.40%[161] - Personal deposits surpassed RMB 1 trillion, marking a growth of 10.45% from the previous year[161] - Over 1.71 million micro and small enterprises received financial support, addressing urgent financing needs through online loan services[85] Technology and Digital Transformation - Investment in information technology was RMB 10.030 billion, up 11.11% year-on-year, accounting for 3.15% of operating income[2] - The focus on digital transformation is expected to significantly enhance customer service experience by leveraging data to attract and retain customers[26] - The bank is advancing its technology capabilities with the launch of a new generation personal business core system and the development of an AI platform[85] - The bank has implemented a comprehensive digital risk control system to optimize credit processes and enhance customer experience[165] - The company invested over RMB 27.2 billion in technology over the past three years, accounting for more than 3% of its operating income, to drive digital transformation[77] Risk Management - The bank has implemented a comprehensive risk management system to ensure prudent operations[15] - The company is enhancing its risk management and internal control mechanisms to ensure alignment with high-quality development objectives[25] - The maximum single customer loan ratio was 18.72%, down from 23.21% in 2020, indicating improved risk management[69] - Credit impairment losses decreased to RMB 46.64 billion, down RMB 3.76 billion or 7.46% year-on-year, reflecting improved asset quality[122] Strategic Goals and Initiatives - The company aims to drive high-quality development through six strategic initiatives: technology empowerment, customer deepening, intermediate income expansion, talent strengthening, risk control, and collaborative development[25] - The bank's strategic goals include deepening reforms and accelerating digital transformation[18] - The company plans to enhance support for advanced manufacturing, strategic emerging industries, and small and micro enterprises in 2022[94] - The bank aims to build a first-class green inclusive bank, focusing on sustainable finance during the 14th Five-Year Plan period[86] Awards and Recognition - The company was recognized as the "Best Retail Bank" in the Asia-Pacific region[52] - The company received the "Best ESG Practice Listed Company" award, highlighting its commitment to sustainable practices[52] - The company was awarded the "Outstanding Risk Control Management Award," emphasizing its effective risk management strategies[52] Sustainable Development and Social Responsibility - The bank is committed to supporting the real economy and enhancing customer service capabilities[15] - The bank focuses on four key areas: inclusive finance, wealth finance, industrial finance, and green finance[15] - The bank's corporate culture emphasizes social responsibility and the core values of dedication, accountability, and progress[46] - The bank has been rated A in the MSCI ESG rating, reflecting its commitment to responsible banking and green finance initiatives[79] Financial Investments and Asset Management - Financial investments increased by RMB 434.97 billion, growing 11.09% year-on-year, contributing to the overall asset growth[126] - The bank's investments in financial assets measured at fair value through profit or loss increased to RMB 750,597 million, representing 17.26% of total financial investments[139] - The balance of personal wealth management products reached CNY 860.328 billion, with fund sales amounting to CNY 188.210 billion, of which non-monetary funds accounted for CNY 168.799 billion, a year-on-year increase of 30.68%[178] Customer Loans and Credit - Personal loans totaled RMB 3,756,153 million, reflecting a growth of 15.44% year-over-year, with personal consumption loans increasing by 12.82% to RMB 2,665,930 million[131] - The bank's personal consumer loans reached CNY 2.67 trillion, an increase of CNY 302.93 billion, representing a growth of 12.82%[190] - The personal housing loan balance reached CNY 2.17 trillion, with an increase of CNY 248.25 billion, reflecting a growth of 12.92%[190] Equity and Capital Structure - The bank's total equity amounted to RMB 795,549 million, reflecting an increase of RMB 1,226.19 million or 18.22% year-on-year, primarily due to retained earnings and other reserves[152] - The capital adequacy ratio increased to 14.78%, up 0.90 percentage points from the previous year[96] Market Expansion and Future Plans - The bank plans to enhance its market expansion strategies and invest further in technology and marketing to support high-quality development[120] - The bank aims to transform into a data-driven, channel-coordinated, and efficient new retail bank[14]

Dividends and Capital Management - The company distributed cash dividends of RMB 19.262 billion (including tax) to all ordinary shareholders for the year 2020, with a payout of RMB 2.085 per 10 shares[8]. - The company did not declare an interim dividend for 2021 and will not increase capital from reserves[8]. Risk Management - The company has not identified any significant risks that adversely affect its future development strategy and operational goals during the reporting period[9]. - The company actively manages various risks and has implemented measures to mitigate them[9]. - The company has not experienced any non-operational fund occupation by controlling shareholders or related parties during the reporting period[8]. - The bank emphasizes a comprehensive risk management system to maintain excellent asset quality[68]. - The bank's non-performing loan ratio remained stable, indicating effective risk management strategies in place[181]. Financial Performance - Operating income for the first half of 2021 was RMB 157,778 million, an increase of 7.71% compared to RMB 146,485 million in the same period of 2020[99]. - Net profit attributable to shareholders for the first half of 2021 reached RMB 41,010 million, up 21.84% from RMB 33,658 million in the first half of 2020[99]. - The total assets as of June 30, 2021, amounted to RMB 12,217,051 million, representing a growth from RMB 11,353,263 million at the end of 2020[101]. - The total customer loans reached RMB 6,192,400 million as of June 30, 2021, an increase from RMB 5,716,258 million at the end of 2020[101]. - The non-performing loan ratio was 0.86% as of June 30, 2021, a decrease of 0.05 percentage points from the end of 2020[98]. - The net interest income for the first half of 2021 was RMB 132,096 million, compared to RMB 124,392 million in the same period of 2020[99]. - The capital adequacy ratio as of June 30, 2021, was 12.22%, an increase of 1.55 percentage points from the end of 2020[98]. - Customer deposits totaled RMB 10,913,567 million as of June 30, 2021, compared to RMB 10,358,029 million at the end of 2020[101]. - Basic and diluted earnings per share for the first half of 2021 were RMB 0.40, compared to RMB 0.36 in the first half of 2020[99]. - The total assets of the company reached 12 trillion CNY, an increase of 7.61% compared to the end of the previous year[109]. - Customer loans exceeded 6 trillion CNY, growing by 8.33% from the end of last year[109]. - Net profit attributable to shareholders was 41.01 billion CNY, a year-on-year increase of 21.84%[109]. - Operating income was 157.78 billion CNY, up 7.71% year-on-year, with net interest income at 132.10 billion CNY, increasing by 6.19%[109]. - The average return on total assets was 0.71%, up 0.07 percentage points year-on-year, while the weighted average return on equity was 13.30%, an increase of 0.65 percentage points[108]. - The cost-to-income ratio improved to 51.53%, a decrease of 0.04 percentage points year-on-year[108]. Banking Operations and Services - The bank has nearly 40,000 business outlets and serves over 600 million personal customers[68]. - The bank's Tier 1 capital ranked 15th in the "Global 1000 Banks" list by The Banker magazine in 2021[69]. - The bank has received ratings of A+ from Fitch, A1 from Moody's, and A from S&P Global, all with a stable outlook[69]. - The bank aims to leverage financial technology to enhance high-quality development and transform its business model[73]. - The bank is committed to providing inclusive financial services and supporting rural revitalization and new urbanization[69]. - The bank's strategic goal is to build a leading digital ecological bank that supports the transformation and upgrading of the industrial structure[73]. - The bank focuses on creating value for customers and fostering a culture of innovation and resilience[74]. - The bank's mission is to ensure financial services are accessible to all, bridging urban and rural areas[72]. - The bank encourages a collaborative work environment to enhance efficiency and effectiveness in decision-making[77]. Employee Development and Corporate Culture - The company has established career development pathways for employees, allowing for vertical promotions and horizontal transitions based on individual strengths[94]. - The company aims to improve collaboration between departments to reduce redundant instructions and support frontline operations[93]. - The company recognizes the need for more professional talent in a competitive market[94]. - The company highlights the significance of immediate action following decision-making to achieve practical results[93]. - The company stresses the importance of efficiency and quality in executing tasks promptly[93]. - The company is focused on creating a harmonious work environment that fosters teamwork while adhering to principles and responsibilities[78]. Customer Engagement and Market Understanding - The company emphasizes the importance of understanding market demands by engaging directly with customers to make informed decisions[93]. - The company is committed to reducing ineffective directives to empower frontline employees and enhance operational efficiency[93]. Financial Investments and Asset Management - The bank's financial investments in debt instruments were RMB 4,074,596 million, representing 99.81% of total financial investments[163]. - The proportion of RMB-denominated bonds was 98.40%, with total RMB bonds amounting to RMB 3,175,860 million[169]. - The bank's bond investment increased by RMB 644.52 million, or 2.04%, reaching RMB 32,276.08 million as of June 30, 2021[166]. - The bank's total financial investments in debt instruments were RMB 4,074,596 million, representing 99.81% of total financial investments[163]. Wealth Management and Client Services - The bank's wealth management client base included 41.83 million VIP clients, a 14.87% increase from the previous year, and 3.46 million wealth clients, up 20.44%[191]. - The balance of personal wealth management products reached CNY 894.77 billion, reflecting a growth of 7.51% year-on-year[192]. - The bank has established 22 wealth centers to enhance service capabilities and provide a one-stop service for high-end clients[199]. - The bank's wealth management upgrade aims to meet comprehensive client needs, focusing on creating value and deepening customer relationships[195]. - The bank's digital transformation includes launching wealth management systems and features like investment planning reports for a broader customer base[194]. Agency and Insurance Services - The agency insurance new premium for the reporting period reached 51.635 billion yuan, with long-term premium (10 years and above) at 45.923 billion yuan, representing a growth of 17.92%[193]. - The management plan for private equity products (including trust plans) amounted to 23.266 billion yuan, a year-on-year increase of 215.56%[193]. - The sales of mutual fund products reached 80.424 billion yuan, with non-monetary funds accounting for 70.930 billion yuan[193].

Business Overview - Postal Savings Bank of China has nearly 40,000 business outlets and serves over 600 million individual customers[3]. - In 2020, the bank ranked 22nd in Tier 1 capital among the top 1000 global banks according to The Banker magazine[6]. - The bank received ratings of A+ from Fitch, A1 from Moody's, and A from S&P, all with a stable outlook[6]. - The bank aims to enhance its service capabilities and transform into a customer-trusted, distinctive, and innovative large retail bank[6]. - The bank has introduced ten domestic and foreign strategic investors since 2015, enhancing its market position[12]. Financial Performance - Operating income for 2020 reached RMB 286,537 million, an increase from RMB 277,116 million in 2019, representing a growth of 4.8%[26]. - Net profit for 2020 was RMB 64,318 million, up from RMB 61,036 million in 2019, reflecting a year-on-year increase of 3.7%[27]. - Total assets at the end of 2020 amounted to RMB 11,353,263 million, compared to RMB 10,216,706 million at the end of 2019, indicating a growth of 11.1%[26]. - Customer loans totaled RMB 5,716,258 million at the end of 2020, an increase from RMB 4,974,186 million in 2019, marking a growth of 14.9%[26]. - Customer deposits reached RMB 10,358,029 million at the end of 2020, up from RMB 9,314,066 million in 2019, representing a growth of 11.2%[26]. Risk Management - The bank's asset quality remains strong, supported by a comprehensive risk management system[6]. - The non-performing loan ratio at the end of 2020 was 0.88%, slightly up from 0.86% in 2019[26]. - The provision coverage ratio at the end of 2020 was 408.06%, compared to 389.45% in 2019, indicating an increase in loan loss provisions[26]. - The company actively manages various risks and has not identified any significant risks affecting future strategic development[22]. Digital Transformation - The bank is focused on a transformation towards digitalization, integration, and efficiency in its operations[6]. - The company has completed its "13th Five-Year" IT planning, launching 16 enterprise-level platforms to improve product innovation and user experience[56]. - Information technology is viewed as a core driver of business development, with significant investments in platforms supporting over 600 million customers[56]. - The bank plans to invest 3% of its operating income annually into information technology to enhance digital financial services[70]. Customer Service and Strategy - The bank's retail banking strategy focuses on serving rural areas, urban residents, and small and medium-sized enterprises, leveraging a unique "self-operated + agency" model[48][50]. - The bank aims to enhance its personal financial services, with a focus on consumer credit, small loans, and credit cards, to drive high-quality growth in retail business[51]. - The bank has launched specialized marketing activities targeting youth and senior customers to enhance customer retention and service offerings[160]. - The bank serves 622 million personal customers and manages retail customer assets (AUM) of CNY 11.25 trillion, an increase of over CNY 1 trillion from the previous year[153]. Sustainable Development - The bank is actively involved in providing inclusive financial services and supporting green finance and targeted poverty alleviation[6]. - Green loans grew by 30.20%, reaching CNY 280.94 billion, reflecting the company's commitment to sustainable finance[64]. - The company is committed to sustainable development and aligning with national strategies for economic modernization[6]. Capital Management - The company reported a statutory surplus reserve of RMB 6.249 billion for the year 2020[20]. - A total of RMB 13.572 billion was allocated for general risk reserves during the same period[20]. - The cash dividend distributed to shareholders was RMB 2.085 per 10 shares, totaling approximately RMB 19.262 billion[20]. - The company successfully issued CNY 80 billion in perpetual bonds and completed a CNY 30 billion A-share private placement, enhancing its capital strength and risk resistance[66]. Corporate Culture and Compliance - The corporate culture emphasizes transparency, responsibility, and resilience, aligning with the new development philosophy[58]. - The company is committed to prudent compliance and risk management as essential pathways for sustainable growth[60]. - The company encourages a collaborative environment where all employees can contribute and excel[61].

Customer Base and Services - The Postal Savings Bank of China serves over 600 million personal customers and operates nearly 40,000 business outlets[3]. - The bank's focus includes expanding services to rural areas and small and medium-sized enterprises[3]. - The bank emphasizes a customer-centric approach, integrating online and offline financial services[3]. - The bank's strategic goal is to become a trusted, distinctive, and innovative large retail commercial bank[3]. - The bank's wealth management system saw VIP customers increase to 33.543 million, a growth of 8.33% from the previous year, with assets accounting for 67.05%[106]. - The total assets under management (AUM) for retail customers reached CNY 10.78 trillion, an increase of nearly CNY 700 billion compared to the end of the previous year[102]. - The bank issued 12.6803 million new debit cards during the reporting period, bringing the total number of debit cards to 1.019 billion, with debit card deposits amounting to CNY 3.15851 trillion[104]. - The bank's personal deposit business saw a net increase of CNY 421.75 billion, driven by various initiatives including online channels and targeted marketing strategies[103]. Financial Performance - Operating income for the first half of 2020 was RMB 146.485 billion, an increase of 3.9% compared to RMB 141.704 billion in the same period of 2019[19]. - Net profit attributable to shareholders was RMB 33.658 billion, a decrease of 10.0% from RMB 37.381 billion in the first half of 2019[19]. - The bank reported a credit impairment loss of RMB 33.590 billion, which increased by 21.0% compared to RMB 27.693 billion in the same period last year[19]. - Basic and diluted earnings per share for the first half of 2020 were RMB 0.36, down from RMB 0.43 in the same period of 2019[19]. - The bank's net profit margin decreased to 0.64% in the first half of 2020 from 0.77% in the same period of 2019[22]. - The weighted average return on equity decreased to 12.65% in the first half of 2020 from 16.38% in the same period of 2019[22]. - The bank's liquidity ratio was 72.35%, significantly above the regulatory requirement of 25%[26]. - The total amount of customer loans was RMB 5.216 trillion, with an average interest rate of 4.72%[39]. Risk Management - The bank's asset quality remains strong, with a comprehensive risk management system in place[3]. - The bank has not identified any significant risks that would adversely affect its future development strategy and operational goals[14]. - The bank actively manages various risks and has implemented measures to mitigate potential impacts on its operations[14]. - The bank is enhancing its comprehensive risk management system, focusing on risk prevention and mitigation strategies amid the pandemic[169]. - The bank has implemented a differentiated credit policy during the pandemic, including repayment deferral arrangements and emergency credit processes[177]. - The bank has strengthened its credit risk management system, focusing on high-risk sectors and enhancing monitoring mechanisms for credit risk[178]. - The bank is committed to improving asset quality by implementing measures to manage non-performing loans and enhancing risk mitigation capabilities[177]. Asset Quality and Loans - The bank's non-performing loan ratio increased to 0.89% as of June 30, 2020, compared to 0.86% at the end of 2019[23]. - The provision coverage ratio improved to 400.12%, up 10.67 percentage points year-on-year, indicating strong risk resistance capabilities[32]. - The non-performing loan (NPL) balance was RMB 48,531 million, up from RMB 42,844 million at the end of 2019, indicating an increase of 13.5%[184]. - The total loan balance as of June 30, 2020, was RMB 5.48 trillion, with a significant portion classified as normal loans at RMB 5.40 trillion, representing 98.58% of the total[191]. - The company reported a total of 18,563 million in NPLs categorized under corporate loans, which accounted for 38.25% of the total NPLs[192]. Digital Transformation and Technology - The bank is focusing on digital transformation and enhancing customer experience through various online and mobile banking innovations[113]. - The bank's electronic banking customer base reached 336 million, with mobile banking customers at 279 million, and online banking customers at 236 million[158]. - Electronic banking transaction volume was 13.18 trillion yuan, a year-on-year increase of 23.29%, with mobile banking transactions growing by 74.52% to 5.41 trillion yuan[158]. - The bank's blockchain service platform has facilitated over 25 billion yuan in cross-chain forfaiting transactions, with more than ten industry partners connected[155]. - The bank's cloud platform supports 74 information systems, handling an average of 401 million transactions daily, accounting for 81.38% of total transactions[155]. - The technology team has grown by 20.35% compared to the end of the previous year, enhancing the company's IT capabilities[152]. Support for Economic Initiatives - The bank is committed to supporting the real economy and fulfilling social responsibilities through inclusive finance and green finance initiatives[3]. - The bank issued special re-loans exceeding CNY 100 billion to support nearly 700 key enterprises in pandemic prevention and control[31]. - The bank is committed to supporting national strategies such as the Belt and Road Initiative and the Yangtze River Economic Belt, enhancing its service to the real economy[31]. - The bank has established 98,500 self-service devices and 64,700 financial service points in rural areas to enhance financial service accessibility[149]. - The cumulative issuance of poverty alleviation microloans reached CNY 14.35 billion, supporting targeted poverty alleviation efforts[139]. Financial Investments and Income - The group's interest income for the reporting period was RMB 201.32 billion, an increase of RMB 11.025 billion, representing a growth of 5.79% compared to the same period last year[43]. - Customer loan interest income reached RMB 122.33 billion, an increase of RMB 14.32 billion, with a growth rate of 13.26%, driven by support for national strategic layouts and economic structural transformation[44]. - The net income from fees and commissions for the first half of 2020 was RMB 9.728 billion, an increase of 4.17% compared to RMB 9.339 billion in the same period of 2019[57]. - The total fee and commission income reached RMB 17.820 billion, up 6.71% from RMB 16.700 billion year-on-year[57]. - The bank's agency business achieved breakthroughs during the pandemic, enhancing online marketing and promoting "contactless services" to improve sales capabilities[102].

Customer Base and Service Network - Postal Savings Bank of China serves over 600 million personal customers and operates nearly 40,000 business outlets[2]. - The total number of service outlets reached nearly 40,000, serving over 600 million individual customers[44]. - The company has a distribution network defined across various economic regions in China, including the Yangtze River Delta and the Pearl River Delta[14]. Financial Performance - The company reported a total profit of RMB 60.68 billion for the year 2019, with a cash dividend distribution of RMB 182.83 billion to shareholders[17]. - Operating income for 2019 reached RMB 277,116 million, an increase from RMB 261,245 million in 2018, representing a growth of approximately 6.7%[24]. - Net profit attributable to shareholders was RMB 60,933 million in 2019, up from RMB 52,311 million in 2018, indicating an increase of approximately 16.5%[24]. - The company reported a net profit of 61.036 billion yuan for 2019, an increase of 8.652 billion yuan, representing a growth of 16.52%[57]. - Operating income reached 277.116 billion yuan, up by 15.871 billion yuan, reflecting a growth of 6.08%[57]. Asset and Liability Management - Total assets as of December 31, 2019, amounted to RMB 10,216,706 million, compared to RMB 9,516,211 million in 2018, marking a growth of around 7.4%[25]. - The bank's total liabilities reached RMB 9,671,827 million in 2019, compared to RMB 9,040,898 million in 2018, reflecting an increase of about 7%[25]. - Customer deposits reached RMB 9,314,066 million in 2019, up from RMB 8,627,440 million in 2018, representing an increase of about 7.9%[25]. Risk Management - The bank emphasizes a comprehensive risk management approach, maintaining excellent asset quality[2]. - The non-performing loan ratio remained stable at 0.86% as of December 31, 2019, unchanged from the previous year[28]. - The provision coverage ratio improved to 389.45% in 2019, up from 346.80% in 2018[28]. - The bank has implemented a robust credit risk management framework, focusing on high-risk sectors such as coal, steel, real estate, and non-ferrous metals, with a strategy of "one enterprise, one policy" to mitigate large risk exposures[187]. Capital and Ratings - The bank's Tier 1 capital ranked 22nd in the Global 1000 Banks list by The Banker magazine in 2019[2]. - The bank received an A+ rating from Fitch and an A1 rating from Moody's, aligning with China's sovereign ratings[2]. - The core tier 1 capital adequacy ratio increased to 9.90% in 2019 from 9.77% in 2018[28]. Digital Transformation and Technology Investment - The bank is focusing on digital transformation and agile development to enhance customer service and market responsiveness[46]. - The bank plans to invest approximately 3% of operating income annually into information technology[46]. - The bank's technology team doubled in size compared to the previous year, enhancing its capacity for innovation and development[162]. - The bank's digital transformation efforts include the launch of mobile banking version 5.0, which features voice search capabilities[130]. Commitment to Social Responsibility - The bank is committed to supporting the real economy and fulfilling social responsibilities through inclusive finance and green finance initiatives[2]. - The bank's commitment to rural finance and support for small and medium enterprises is a core part of its business strategy[2]. - The balance of financial precision poverty alleviation loans was 82.456 billion yuan, with an increase of 21.259 billion yuan[1]. Customer Loans and Deposits - Customer loans totaled RMB 4,974,186 million at the end of 2019, an increase from RMB 4,276,865 million in 2018, representing a growth of approximately 16.3%[25]. - The total amount of customer loans was RMB 4,655.91 billion, with an average yield of 4.83%, compared to RMB 3,990.67 billion and 4.96% in the previous year[67]. - The personal consumer loan balance reached CNY 2.02 trillion, an increase of CNY 323.96 billion, representing a growth of 19.13% compared to the previous year[126]. Employee and Organizational Development - The total number of employees reached 174,406, with 74.11% holding a bachelor's degree or higher[172]. - The company aims to enhance talent acquisition and development, focusing on technology and high-end management personnel[170]. - The company has implemented a training system that includes centralized and remote training, enhancing the professional development of its workforce[170]. Strategic Goals and Future Plans - The bank's strategic goal is to become a trusted, distinctive, and innovative large retail commercial bank[2]. - The bank aims to create a "data-driven" customer evaluation system to enhance risk management and operational efficiency[131]. - The bank plans to continue enhancing its retail banking strategy and support for national strategic projects and economic transformation[65].

Customer Base and Services - The Postal Savings Bank of China serves nearly 600 million personal customers and operates approximately 40,000 business outlets[7]. - The bank actively supports the real economy and participates in social responsibility initiatives, including inclusive finance and green finance[7]. - The number of personal customers reached 588.9 million, an increase of 11.09 million from the previous year, with VIP customers totaling 30.84 million, up by 2.91 million[194]. Financial Performance - Operating income for the first half of 2019 was RMB 141,704 million, an increase of 7.02% from RMB 132,408 million in 2018[87]. - Net profit for the first half of 2019 reached RMB 37,422 million, representing a growth of 14.98% compared to RMB 32,547 million in the same period of 2018[87]. - The bank distributed cash dividends of approximately RMB 15.696 billion to shareholders for the year 2018, with a payout of RMB 1.937 per 10 shares[51]. - The bank's basic and diluted earnings per share increased to RMB 0.43, up 16.22% from RMB 0.37 in 2018[87]. - The company's operating income for the same period was CNY 141.704 billion, up CNY 9.296 billion or 7.02% compared to the previous year[110]. - The net profit for the first half of 2019 was CNY 37.422 billion, representing a year-on-year growth of 14.98%[102]. Asset and Loan Growth - Total assets as of June 30, 2019, amounted to RMB 10,067,175 million, reflecting a 5.79% increase from RMB 9,516,211 million at the end of 2018[90]. - Customer loans totaled RMB 4,701,673 million, marking a 9.93% increase from RMB 4,276,865 million at the end of 2018[90]. - The total personal loans reached CNY 2,550.11 billion, increasing by CNY 230.27 billion, which is a growth of 9.93%[161]. - The balance of personal housing loans was CNY 1,567.37 billion, up CNY 149.47 billion, representing a growth of 10.54%[162]. - The total loans increased by CNY 424.808 billion, a growth of 9.93% compared to the end of the previous year[103]. Risk Management and Asset Quality - The bank emphasizes risk management with a comprehensive approach, maintaining asset quality at industry-leading levels[7]. - The non-performing loan ratio decreased to 0.82% from 0.86% at the end of 2018, indicating improved asset quality[94]. - The bank has not identified any significant risks that could adversely affect its future development strategy and operational goals[51]. Capital and Liquidity - The bank's Tier 1 capital ranked 22nd in the Global 1000 Banks by The Banker magazine in 2019[7]. - The capital adequacy ratio decreased to 12.98% from 13.76% at the end of 2018, indicating a slight reduction in capital strength[94]. - The bank's liquidity ratio was 63.55%, significantly above the regulatory standard of 25%[102]. Operational Efficiency - The cost-to-income ratio improved to 50.95%, down 4.85 percentage points from 55.80% in 2018, reflecting better operational efficiency[93]. - The company reported a total operating expense of CNY 73.222 billion, a decrease of CNY 1.548 billion or 2.07% year-on-year[111]. Strategic Initiatives - The bank has committed to enhancing its service capabilities and transitioning towards a data-driven, integrated financial service model[7]. - The bank aims to deepen reforms and innovations, focusing on specialized, integrated, lightweight, intelligent, and intensive development[7]. - The bank plans to accelerate business transformation towards a new retail model and enhance its technology capabilities[107]. - The bank is focusing on transforming its retail business by enhancing wealth management capabilities and leveraging big data for customer insights and marketing[194]. Investment and Financial Assets - Financial investments increased to RMB 3,761,871 million, up 11.05% from the end of the previous year[151]. - The total amount of bonds held by the company includes significant policy financial bonds, with the largest being RMB 85.46 billion maturing on August 31, 2025[175]. - The financial assets measured at amortized cost increased by RMB 375.12 billion, representing a growth of 13.11% compared to the end of the previous year[174]. Customer Deposits - Total customer deposits reached RMB 9,101.91 billion, an increase of RMB 473.51 billion or 5.49% compared to the end of the previous year[181]. - Personal deposits increased by RMB 452.13 billion, growing 6.05% year-on-year, while corporate deposits rose by RMB 21.33 billion, a growth of 1.84%[182].

Customer Base and Services - Postal Savings Bank of China serves 578 million personal customers and operates nearly 40,000 branches[8]. - The bank aims to enhance service capabilities and expand business varieties in response to strategic opportunities[8]. - The bank has established a comprehensive electronic banking system, integrating online and offline services[8]. - The bank's strategic focus includes serving small and medium enterprises and participating in major project constructions[8]. - The bank plans to enhance its service capabilities for rural revitalization and support for small and medium enterprises in 2019[89]. - The bank aims to enhance support for the real economy, particularly focusing on rural revitalization and increasing credit for private and small enterprises[90]. Financial Performance - Operating income for 2018 was RMB 261,245 million, an increase from RMB 224,864 million in 2017, representing a growth of approximately 16.2%[65]. - Net profit for 2018 reached RMB 52,384 million, up from RMB 47,709 million in 2017, reflecting a year-on-year increase of about 5.6%[65]. - The bank achieved operating revenue of CNY 261.25 billion, a year-on-year increase of 16.18%, and net profit of CNY 52.38 billion, up 9.80% year-on-year[88]. - The bank's total equity amounted to RMB 475.31 billion, an increase of RMB 43.96 billion, representing a growth of 10.19%[174]. Asset and Liability Management - Total assets as of December 31, 2018, amounted to RMB 9,516,211 million, compared to RMB 9,012,551 million at the end of 2017, indicating a growth of approximately 5.6%[67]. - The bank's total liabilities reached RMB 9,040,898 million as of December 31, 2018, compared to RMB 8,581,194 million in 2017, representing an increase of about 5.4%[67]. - The bank's core tier 1 capital net amount was RMB 421,678 million, up from RMB 381,673 million in 2017, indicating a growth of approximately 10.5%[67]. - The capital adequacy ratio increased to 13.76%, up 1.25 percentage points from the previous year[89]. Risk Management - The bank is actively managing various risks to mitigate potential adverse impacts on future development strategies[43]. - The non-performing loan ratio increased to 0.86% from 0.75% year-over-year[72]. - Provision coverage ratio improved to 346.80% compared to 324.77% in the previous year[72]. - The bank's internal control system will be strengthened to ensure compliance and mitigate systemic risks[92]. Investment and Loans - Customer loans totaled RMB 4,276,865 million at the end of 2018, an increase from RMB 3,630,135 million in 2017, marking a growth of about 17.8%[67]. - Agricultural loans amounted to CNY 1.16 trillion, with a net increase of CNY 107.29 billion[88]. - The total personal loan amount was RMB 2,319.840 billion, an increase of RMB 373.367 billion, reflecting a growth of 19.18% year-on-year[148]. - The balance of personal housing loans reached RMB 1.42 trillion, representing 83.73% of the personal consumption loan total[181]. Digital Transformation and Technology - The bank plans to accelerate its digital transformation and increase investment in information technology to enhance software development capabilities[92]. - The bank intends to deepen cooperation with strategic investors and innovate new collaboration models with internet companies to create an open banking environment[92]. Awards and Recognition - The bank was recognized as the 56th in the "2018 Global 2000" list by Forbes, reflecting its strong market position[81]. - The bank received multiple awards for its contributions to financial technology and risk management in 2017 and 2018[82]. Operational Efficiency - The cost-to-income ratio improved to 57.60% in 2018 from 64.64% in 2016, indicating enhanced operational efficiency[71]. - The bank's trading net income was RMB 4.569 billion, an increase of RMB 2.694 billion or 143.68% year-on-year[125].