Core Insights - ibex has been awarded the title of Asia's Most Influential Companies at the 2025 ACES Awards, recognizing its leadership and commitment to sustainability in the business process outsourcing (BPO) sector [1][2] Company Overview - ibex is a global provider of BPO and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide and managing nearly 170 million customer interactions annually [6][7] - The company employs over 36,000 individuals globally, leveraging a diverse workforce to enhance customer experience [7] Recent Developments - ibex Philippines celebrated the grand opening of its second site in Davao, indicating ongoing expansion efforts within the country [3] Employee Engagement and Culture - The company promotes a vibrant workplace culture with various employee engagement activities, including talent competitions and wellness programs, which contribute to a positive employee experience [4][5] - ibex emphasizes that a better employee experience directly correlates with improved customer experience, focusing on training, tools, and career advancement opportunities for its agents [5]

Core Insights - ibex has been awarded the 2025 Asia's Most Influential Companies Award at The Asia Corporate Excellence & Sustainability (ACES) Awards, recognizing its impact and leadership in the BPO and customer engagement technology sectors [1][2] - The award reflects ibex's commitment to innovation, sustainability, and exceptional customer experience, highlighting its role in the Philippines' growth as a global business hub [2] Company Overview - ibex operates 10 customer experience (CX) service centers across the Philippines, with recent expansion including a new site in Davao [3] - The company employs over 36,000 individuals globally and manages nearly 170 million customer interactions annually, utilizing advanced technology such as the AI-powered ibex Wave iX solutions suite [6][7] Employee Engagement and Culture - ibex promotes a vibrant workplace culture with various employee engagement activities, including talent competitions and wellness programs, emphasizing the link between employee satisfaction and customer experience [4][5] - The company is dedicated to fostering a diverse and inclusive environment, which is seen as essential for delivering superior customer service [5]

Core Insights - ibex has been awarded two prestigious 2025 Globee Awards for its innovative AI-powered customer engagement solutions, highlighting its leadership in the industry [1][2][4] Awards and Recognition - The ibex Wave iX AI Virtual Agent received the Globee Technology Award for AI-Driven Customer Experience, while the ibex Wave iX solution suite was recognized with the Globee Award for Excellence in Customer Experience [2][3] - The Globee Awards celebrate organizations that drive progress through technology and exemplify excellence in customer experiences and significant business achievements [3][5] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [6][7] - The company manages nearly 170 million critical customer interactions annually, leveraging a diverse global team of over 36,000 employees and advanced technology [7]

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Financial Data and Key Metrics Changes - The company reported a revenue growth of 16.5%, reaching $151.2 million compared to $129.7 million in the prior year quarter [12] - Adjusted EPS increased by 74% to $0.90 from $0.52 in the prior year quarter [17] - Free cash flow reached a record of $8 million, up from $4.1 million in the prior year quarter [19] - Adjusted EBITDA increased by 24.9% to $19.5 million, representing 12.9% of revenue, compared to 12.0% in the prior year [16] Business Line Data and Key Metrics Changes - Revenue growth was driven by retail and e-commerce (25%), health tech (19.5%), and travel, transportation, and logistics (15.4%), while telecommunications declined by 22.5% [13] - The fintech vertical grew 3.4%, marking a positive trajectory after previous declines [13] - Higher-margin offshore revenues grew by 20%, while near-shore locations grew by 7% and onshore regions grew by 21% [13] Market Data and Key Metrics Changes - The company achieved organic revenue growth of 13% over the last 12 months, totaling $580 million [6] - The highest-margin digital and omnichannel services grew by 25%, now accounting for 82% of total revenue [14] - Client diversification improved, with the largest client accounting for 10% of revenue, and top 5, top 10, and top 25 client concentrations representing 37%, 55%, and 79% of overall revenue, respectively [17] Company Strategy and Development Direction - The company is focused on leveraging AI capabilities to enhance operational efficiency and client experiences, positioning itself as a leader in the CX space [5][28] - Continued investment in higher-margin delivery locations and services is expected to drive future growth and margin expansion [21] - The company raised its revenue guidance for FY 2026 to a range of $605 million-$620 million, up from $590 million-$610 million [21] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's position for FY 2026 and beyond, citing strong financial results and a healthy balance sheet [21] - The impact of AI is seen as a competitive advantage, with expectations for it to become a significant revenue driver by FY 2027 [28][29] - The company remains optimistic about its growth trajectory, supported by a strong pipeline of new clients and existing client retention rates exceeding 98% [9] Other Important Information - The company reported a significant improvement in days sales outstanding (DSOs), decreasing to 71 days from 75 days a year ago [19] - Capital expenditures for the quarter were $7.6 million, or 5.1% of revenue, reflecting investments in offshore regions [19] - The employee Net Promoter Score reached an all-time high of 77, indicating strong employee engagement [9] Q&A Session Summary Question: Insights on AI's impact on the industry and the company - Management noted that AI has been a positive catalyst for the company, with significant investments made to leverage AI for operational efficiency and customer experiences [26][28] - The company is ahead of competitors in AI deployment, which is expected to enhance growth and margin expansion in the future [28][29] Question: Clarification on gross margins and investment impacts - Management acknowledged that gross margins were slightly down in Q1 due to investments in AI and training revenue deferrals, but long-term projections remain positive [31][33]

ibex Q1 FY2026 Earnings Call November 6, 2025 Bob Dechant, CEO Built for what's next. Disclaimer This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements contained in this presentation, other than statements of historical facts, are forward-looking statements. The words "believe," "estimate," "expect," "may," "will" and similar expressions are intended to identify forward-looking statements. Such forward- looking stateme ...

Financial Performance - Revenues for the three months ended September 30, 2025, were $151.2 million, a 16.5% increase from $129.7 million in the prior year quarter [100]. - Net income for the same period was $12.0 million, representing a 59.9% increase from $7.5 million in the prior year quarter [100]. - Income from operations rose to $13.7 million, with an operating margin of 9.1%, up from 7.0% in the prior year quarter, primarily due to growth in higher margin offshore regions [126]. - Adjusted net income increased to $13.1 million, with an adjusted net income margin of 8.7%, compared to 7.0% in the prior year quarter [134]. - EBITDA for the three months ended September 30, 2025, was $18.1 million, with an adjusted EBITDA margin of 12.9%, compared to 12.0% in the prior year quarter [139]. - The effective tax rate decreased to 10.9% for the three months ended September 30, 2025, down from 20.8% in the prior year quarter [129]. Revenue Breakdown - The Retail & E-commerce vertical saw revenue growth of $7.9 million, or 25.0%, while the HealthTech vertical grew by $3.6 million, or 19.5% [116]. - The Telecommunications vertical experienced a revenue decline of $4.5 million, or 22.5%, compared to the prior year quarter [116]. - The largest client accounted for 10% of total revenues, while the top three clients represented 26% of consolidated revenues, indicating strong client diversification [111]. Costs and Expenses - Payroll and related costs increased to $77.9 million, a 14.6% rise, but as a percentage of revenue, it decreased to 51.5% from 52.4% [119]. - SG&A expenses increased by $0.3 million, or 1.2%, to $26.5 million for the three months ended September 30, 2025, driven by higher payroll costs and stock-based compensation [124]. - Reseller commissions and lead expenses surged by 119.7% to $8.3 million, driven by increased utilization of third-party affiliates [120]. Cash Flow and Liquidity - Free cash flow for the three months ended September 30, 2025, was $8.0 million, up from $4.1 million in the prior year, with net cash provided by operating activities at $15.7 million [143]. - Net cash as of September 30, 2025, was $21.1 million, an increase from $13.7 million as of June 30, 2025 [145]. - Cash and cash equivalents totaled $22.7 million as of September 30, 2025, with additional unused credit facilities of $67.4 million [147]. - The company expects existing cash and cash generated from operations to meet liquidity requirements for at least the next twelve months [149]. - Net cash inflow from operating activities for the three months ended September 30, 2025, was $15.7 million, up from $7.8 million in the same period last year, driven by increased revenues and lower working capital usage [156]. Investments and Financing - The company incurred $7.6 million in investing activities during the three months ended September 30, 2025, compared to $3.6 million in the prior year, primarily for offshore expansions and IT equipment purchases [157]. - Financing activities resulted in an expenditure of $0.6 million for the three months ended September 30, 2025, including $2.8 million for share repurchases [158]. - The company has a share repurchase program allowing up to $15 million in shares to be repurchased through May 12, 2026, with 91,658 shares repurchased for $2.7 million during the three months ended September 30, 2025 [152]. Operational Strategy - The company is actively integrating AI into its solutions to enhance customer experience and operational efficiency [103]. - The company is expanding its capacity in offshore regions to meet growing demand and optimize costs [106]. - The company’s offshore and nearshore workstations accounted for approximately 97% of total workstations as of September 30, 2025, up from 95% in the prior year [108]. Risk Management - A 10% appreciation/depreciation in the Philippine Peso against the U.S. dollar would have impacted expenses by approximately $3.7 million or $3.0 million, respectively, for the three months ended September 30, 2025 [165]. - The company did not have any outstanding balances on the HSBC Credit Facilities as of September 30, 2025, indicating no immediate interest rate risk exposure [168]. - The company’s cash management policies are designed to mitigate risks related to global cash, although it cannot guarantee against potential losses [154].

Revenue Performance - Revenue for the first fiscal quarter of 2026 was $151.2 million, a 16.5% increase from $129.7 million in the same quarter of the previous year[3] - Revenue growth was driven by key verticals: Retail & E-commerce (+25.0%), HealthTech (+19.5%), and Travel, Transportation and Logistics (+15.4%)[5] - Revenue for the three months ended September 30, 2025, was $151,179,000, an increase of 16.5% compared to $129,717,000 in 2024[24] Net Income and Earnings - Net income rose to $12.0 million, up 59.9% from $7.5 million year-over-year, resulting in a net income margin of 8.0%, compared to 5.8% in the prior year[11] - Diluted earnings per share (EPS) grew 91.4% year-over-year to $0.82, while adjusted EPS increased 74.1% to $0.90[3] - Net income for the same period was $12,042,000, representing a 60.5% increase from $7,531,000 in 2024[24] - Adjusted net income increased to $13,134,000 in 2025, up from $9,032,000 in 2024, reflecting a margin improvement from 7.0% to 8.7%[28] EBITDA and Adjusted EBITDA - Adjusted EBITDA increased to $19.5 million, a 24.9% growth from $15.6 million in the prior year, with an adjusted EBITDA margin of 12.9%[11] - EBITDA for Q3 2025 was $18,107,000, compared to $14,044,000 in Q3 2024, indicating a year-over-year growth of 28.8%[30] - Adjusted EBITDA for Q3 2025 was $19,466,000, compared to $15,588,000 in Q3 2024, with an adjusted EBITDA margin of 12.9%[30] Cash Flow and Financial Position - Free cash flow reached $8.0 million, compared to $4.1 million in the prior year quarter[11] - Free cash flow for the three months ended September 30, 2025, was $8,031,000, up from $4,132,000 in 2024, marking a 94.5% increase[32] - Cash and cash equivalents at the end of Q3 2025 totaled $22,694,000, an increase from $15,350,000 at the beginning of the quarter[34] - The company reported a net cash position of $21,121,000 as of September 30, 2025, up from $13,731,000 in June 2025[34] Guidance and Future Outlook - The company raised its fiscal year 2026 revenue guidance to a range of $605 to $620 million, up from $590 to $610 million[12] - Adjusted EBITDA guidance for fiscal year 2026 was also raised to a range of $78 to $81 million, up from $75 to $79 million[12] Capital Expenditures and Share Repurchase - Capital expenditures for the quarter were $7.6 million, an increase from $3.6 million in the prior year quarter, driven by capacity expansion[11] - The company repurchased 91,658 shares for $2.7 million during the quarter, improving net cash to $21.1 million, an increase of $7.4 million from the previous quarter[11] Debt and Compensation - Total debt as of September 30, 2025, was $1,573,000, slightly down from $1,619,000 as of June 30, 2025[34] - Stock-based compensation expense increased to $2,550,000 in Q3 2025 from $670,000 in Q3 2024, reflecting increased investment in employee incentives[28]

Core Insights - IBEX Limited reported strong financial results for the first fiscal quarter ended September 30, 2025, with significant revenue and earnings growth, indicating a robust performance in the business process outsourcing (BPO) sector [1][4]. Financial Performance - Revenue reached $151.2 million, a 16.5% increase from $129.7 million in the same quarter of the previous year [2][5]. - Net income rose to $12.0 million, up 59.9% from $7.5 million year-over-year, with a net income margin of 8.0%, an increase of 220 basis points [2][8]. - Adjusted net income was $13.1 million, a 45.4% increase from $9.0 million in the prior year [2][14]. - Adjusted EBITDA increased to $19.5 million, reflecting a 24.9% growth from $15.6 million in the previous year, with an adjusted EBITDA margin of 12.9%, up 90 basis points [2][30]. - Diluted earnings per share (EPS) grew 91.4% to $0.82, while adjusted diluted EPS increased 74.1% to $0.90 [2][7]. Revenue Drivers - The revenue growth was primarily driven by strong performance in key verticals: Retail & E-commerce (+25.0%), HealthTech (+19.5%), and Travel, Transportation, and Logistics (+15.4%) [5][10]. - The company also noted continued growth in its digital acquisition business and a return to growth in the FinTech sector [5]. Operational Highlights - The company achieved record first-quarter metrics in revenue, adjusted EBITDA, EPS, adjusted EPS, and free cash flow, with free cash flow reported at $8 million [7][10]. - The CEO highlighted the company's competitive differentiation in the customer experience (CX) space and the successful deployment of AI Automate Agent solutions [4][10]. Guidance and Outlook - IBEX raised its fiscal year guidance, expecting revenue in the range of $605 to $620 million, up from a previous estimate of $590 to $610 million, and adjusted EBITDA in the range of $78 to $81 million, increased from $75 to $79 million [15][11]. Cash Flow and Balance Sheet - Cash flow from operating activities was $15.7 million, compared to $7.8 million in the prior year, driven by increased revenues and improved working capital management [14][26]. - The company reported net cash of $21.1 million, an increase of $7.4 million from $13.7 million as of June 30, 2025 [14][36].

Core Insights - ibex has been awarded the Enterprise-Based Education and Training (EBET) accreditation by TESDA, marking it as the first and only accredited enterprise in Central Visayas [1][3][8] - The partnership with TESDA aims to enhance ibex's hiring capabilities and positively impact the Bohol community through industry-aligned training [2][3] - The accreditation allows ibex to provide Contact Center Services Training, addressing critical learning gaps in communication, quality standards, and English proficiency essential for the call center industry [4] Company Commitment - ibex's collaboration with TESDA reflects its commitment to the Bohol community and the development of world-class Filipino talent [3] - The company aims to contribute to the economic development of the region by offering training that leads to meaningful careers [3] Training Program Details - The five-year accreditation program enables ibex to deliver a 144-hour training course, culminating in a nationally recognized TESDA certificate for participants [4] - TESDA scholarships are available, offering up to 100% free tuition and training allowances for qualified enrollees [4] Company Overview - ibex operates with over 15,000 employees across ten sites in the Philippines, setting standards for employee engagement and innovation [5] - The company manages nearly 170 million customer interactions annually, leveraging a global team of over 33,000 employees and advanced technology [7]