ibex Nicaragua Has Earned Five Great Place to Work Certifications, Underscoring Its World-Class Workplace Culture and Employee Experience ibex Ranked Top 10 Best Workplaces for Service Professionals in the Caribbean and Central America Recognition underscores ibex’s industry-leading culture and world-class employee experience MANAGUA, Nicaragua, Jan. 28, 2026 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technol ...

WASHINGTON, Jan. 22, 2026 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced it will report second quarter 2026 financial results after the market close on Thursday, February 5, 2026. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET. What:IBEX Limited Announces Se ...

Core Insights - IBEX Limited (IBEX) is perceived as a mundane company due to its focus on customer experience (CX) and business process outsourcing (BPO) with offshore operations, which may not indicate strong growth or multiple expansion potential [1] Company Overview - The company operates in the CX and BPO sector, which is often viewed as lacking excitement and growth prospects [1] - Despite its offshore exposure, IBEX does not appear to be a strong candidate for durable growth or significant valuation increases [1] Analyst Background - The analysis is conducted by a financial analyst with a background in petroleum and gas engineering, who has transitioned into finance due to an interest in business growth and market reactions [1] - The analyst focuses on sectors such as technology, infrastructure, and internet services, emphasizing companies with solid fundamentals and growth potential [1]

Core Insights - IBEX Limited (NASDAQ: IBEX) is perceived as a conventional player in the CX and BPO sector, primarily due to its offshore operations, which may lead to a perception of limited growth potential and multiple expansion [1] Company Overview - The company operates in the customer experience (CX) and business process outsourcing (BPO) sectors, which are often viewed as less exciting compared to other industries [1] - Despite its classification, IBEX Limited has the potential for durable growth, although this may not be immediately apparent to investors [1] Analyst Background - The analysis is conducted by a financial analyst with a background in petroleum and gas engineering, who has transitioned into finance due to a strong interest in business growth and market reactions [1] - The analyst holds FMVA® and BIDA® certifications and focuses on sectors such as technology, infrastructure, and internet services, emphasizing companies with strong fundamentals and growth potential [1]

Core Insights - ibex has been awarded the 2025 Asia's Most Influential Companies Award at The Asia Corporate Excellence & Sustainability (ACES) Awards, recognizing its impact and leadership in the BPO and customer engagement technology sectors [1][2] - The award reflects ibex's commitment to innovation, sustainability, and exceptional customer experience, highlighting its role in the Philippines' growth as a global business hub [2] Company Overview - ibex operates 10 customer experience (CX) service centers across the Philippines, with recent expansion including a new site in Davao [3] - The company employs over 36,000 individuals globally and manages nearly 170 million customer interactions annually, utilizing advanced technology such as the AI-powered ibex Wave iX solutions suite [6][7] Employee Engagement and Culture - ibex promotes a vibrant workplace culture with various employee engagement activities, including talent competitions and wellness programs, emphasizing the link between employee satisfaction and customer experience [4][5] - The company is dedicated to fostering a diverse and inclusive environment, which is seen as essential for delivering superior customer service [5]

Core Insights - ibex has been awarded the title of Asia's Most Influential Companies at the 2025 ACES Awards, recognizing its leadership and commitment to sustainability in the business process outsourcing (BPO) sector [1][2] Company Overview - ibex is a global provider of BPO and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide and managing nearly 170 million customer interactions annually [6][7] - The company employs over 36,000 individuals globally, leveraging a diverse workforce to enhance customer experience [7] Recent Developments - ibex Philippines celebrated the grand opening of its second site in Davao, indicating ongoing expansion efforts within the country [3] Employee Engagement and Culture - The company promotes a vibrant workplace culture with various employee engagement activities, including talent competitions and wellness programs, which contribute to a positive employee experience [4][5] - ibex emphasizes that a better employee experience directly correlates with improved customer experience, focusing on training, tools, and career advancement opportunities for its agents [5]

Core Insights - ibex has been awarded two prestigious 2025 Globee Awards for its innovative AI-powered customer engagement solutions, highlighting its leadership in the industry [1][2][4] Awards and Recognition - The ibex Wave iX AI Virtual Agent received the Globee Technology Award for AI-Driven Customer Experience, while the ibex Wave iX solution suite was recognized with the Globee Award for Excellence in Customer Experience [2][3] - The Globee Awards celebrate organizations that drive progress through technology and exemplify excellence in customer experiences and significant business achievements [3][5] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [6][7] - The company manages nearly 170 million critical customer interactions annually, leveraging a diverse global team of over 36,000 employees and advanced technology [7]

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Financial Data and Key Metrics Changes - The company reported a revenue growth of 16.5%, reaching $151.2 million compared to $129.7 million in the prior year quarter [12] - Adjusted EPS increased by 74% to $0.90 from $0.52 in the prior year quarter [17] - Free cash flow reached a record of $8 million, up from $4.1 million in the prior year quarter [19] - Adjusted EBITDA increased by 24.9% to $19.5 million, representing 12.9% of revenue, compared to 12.0% in the prior year [16] Business Line Data and Key Metrics Changes - Revenue growth was driven by retail and e-commerce (25%), health tech (19.5%), and travel, transportation, and logistics (15.4%), while telecommunications declined by 22.5% [13] - The fintech vertical grew 3.4%, marking a positive trajectory after previous declines [13] - Higher-margin offshore revenues grew by 20%, while near-shore locations grew by 7% and onshore regions grew by 21% [13] Market Data and Key Metrics Changes - The company achieved organic revenue growth of 13% over the last 12 months, totaling $580 million [6] - The highest-margin digital and omnichannel services grew by 25%, now accounting for 82% of total revenue [14] - Client diversification improved, with the largest client accounting for 10% of revenue, and top 5, top 10, and top 25 client concentrations representing 37%, 55%, and 79% of overall revenue, respectively [17] Company Strategy and Development Direction - The company is focused on leveraging AI capabilities to enhance operational efficiency and client experiences, positioning itself as a leader in the CX space [5][28] - Continued investment in higher-margin delivery locations and services is expected to drive future growth and margin expansion [21] - The company raised its revenue guidance for FY 2026 to a range of $605 million-$620 million, up from $590 million-$610 million [21] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's position for FY 2026 and beyond, citing strong financial results and a healthy balance sheet [21] - The impact of AI is seen as a competitive advantage, with expectations for it to become a significant revenue driver by FY 2027 [28][29] - The company remains optimistic about its growth trajectory, supported by a strong pipeline of new clients and existing client retention rates exceeding 98% [9] Other Important Information - The company reported a significant improvement in days sales outstanding (DSOs), decreasing to 71 days from 75 days a year ago [19] - Capital expenditures for the quarter were $7.6 million, or 5.1% of revenue, reflecting investments in offshore regions [19] - The employee Net Promoter Score reached an all-time high of 77, indicating strong employee engagement [9] Q&A Session Summary Question: Insights on AI's impact on the industry and the company - Management noted that AI has been a positive catalyst for the company, with significant investments made to leverage AI for operational efficiency and customer experiences [26][28] - The company is ahead of competitors in AI deployment, which is expected to enhance growth and margin expansion in the future [28][29] Question: Clarification on gross margins and investment impacts - Management acknowledged that gross margins were slightly down in Q1 due to investments in AI and training revenue deferrals, but long-term projections remain positive [31][33]

ibex Q1 FY2026 Earnings Call November 6, 2025 Bob Dechant, CEO Built for what's next. Disclaimer This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements contained in this presentation, other than statements of historical facts, are forward-looking statements. The words "believe," "estimate," "expect," "may," "will" and similar expressions are intended to identify forward-looking statements. Such forward- looking stateme ...