Financial Performance - Revenues for the three months ended September 30, 2025, were $151.2 million, a 16.5% increase from $129.7 million in the prior year quarter [100]. - Net income for the same period was $12.0 million, representing a 59.9% increase from $7.5 million in the prior year quarter [100]. - Income from operations rose to $13.7 million, with an operating margin of 9.1%, up from 7.0% in the prior year quarter, primarily due to growth in higher margin offshore regions [126]. - Adjusted net income increased to $13.1 million, with an adjusted net income margin of 8.7%, compared to 7.0% in the prior year quarter [134]. - EBITDA for the three months ended September 30, 2025, was $18.1 million, with an adjusted EBITDA margin of 12.9%, compared to 12.0% in the prior year quarter [139]. - The effective tax rate decreased to 10.9% for the three months ended September 30, 2025, down from 20.8% in the prior year quarter [129]. Revenue Breakdown - The Retail & E-commerce vertical saw revenue growth of $7.9 million, or 25.0%, while the HealthTech vertical grew by $3.6 million, or 19.5% [116]. - The Telecommunications vertical experienced a revenue decline of $4.5 million, or 22.5%, compared to the prior year quarter [116]. - The largest client accounted for 10% of total revenues, while the top three clients represented 26% of consolidated revenues, indicating strong client diversification [111]. Costs and Expenses - Payroll and related costs increased to $77.9 million, a 14.6% rise, but as a percentage of revenue, it decreased to 51.5% from 52.4% [119]. - SG&A expenses increased by $0.3 million, or 1.2%, to $26.5 million for the three months ended September 30, 2025, driven by higher payroll costs and stock-based compensation [124]. - Reseller commissions and lead expenses surged by 119.7% to $8.3 million, driven by increased utilization of third-party affiliates [120]. Cash Flow and Liquidity - Free cash flow for the three months ended September 30, 2025, was $8.0 million, up from $4.1 million in the prior year, with net cash provided by operating activities at $15.7 million [143]. - Net cash as of September 30, 2025, was $21.1 million, an increase from $13.7 million as of June 30, 2025 [145]. - Cash and cash equivalents totaled $22.7 million as of September 30, 2025, with additional unused credit facilities of $67.4 million [147]. - The company expects existing cash and cash generated from operations to meet liquidity requirements for at least the next twelve months [149]. - Net cash inflow from operating activities for the three months ended September 30, 2025, was $15.7 million, up from $7.8 million in the same period last year, driven by increased revenues and lower working capital usage [156]. Investments and Financing - The company incurred $7.6 million in investing activities during the three months ended September 30, 2025, compared to $3.6 million in the prior year, primarily for offshore expansions and IT equipment purchases [157]. - Financing activities resulted in an expenditure of $0.6 million for the three months ended September 30, 2025, including $2.8 million for share repurchases [158]. - The company has a share repurchase program allowing up to $15 million in shares to be repurchased through May 12, 2026, with 91,658 shares repurchased for $2.7 million during the three months ended September 30, 2025 [152]. Operational Strategy - The company is actively integrating AI into its solutions to enhance customer experience and operational efficiency [103]. - The company is expanding its capacity in offshore regions to meet growing demand and optimize costs [106]. - The company’s offshore and nearshore workstations accounted for approximately 97% of total workstations as of September 30, 2025, up from 95% in the prior year [108]. Risk Management - A 10% appreciation/depreciation in the Philippine Peso against the U.S. dollar would have impacted expenses by approximately $3.7 million or $3.0 million, respectively, for the three months ended September 30, 2025 [165]. - The company did not have any outstanding balances on the HSBC Credit Facilities as of September 30, 2025, indicating no immediate interest rate risk exposure [168]. - The company’s cash management policies are designed to mitigate risks related to global cash, although it cannot guarantee against potential losses [154].

Revenue Performance - Revenue for the first fiscal quarter of 2026 was $151.2 million, a 16.5% increase from $129.7 million in the same quarter of the previous year[3] - Revenue growth was driven by key verticals: Retail & E-commerce (+25.0%), HealthTech (+19.5%), and Travel, Transportation and Logistics (+15.4%)[5] - Revenue for the three months ended September 30, 2025, was $151,179,000, an increase of 16.5% compared to $129,717,000 in 2024[24] Net Income and Earnings - Net income rose to $12.0 million, up 59.9% from $7.5 million year-over-year, resulting in a net income margin of 8.0%, compared to 5.8% in the prior year[11] - Diluted earnings per share (EPS) grew 91.4% year-over-year to $0.82, while adjusted EPS increased 74.1% to $0.90[3] - Net income for the same period was $12,042,000, representing a 60.5% increase from $7,531,000 in 2024[24] - Adjusted net income increased to $13,134,000 in 2025, up from $9,032,000 in 2024, reflecting a margin improvement from 7.0% to 8.7%[28] EBITDA and Adjusted EBITDA - Adjusted EBITDA increased to $19.5 million, a 24.9% growth from $15.6 million in the prior year, with an adjusted EBITDA margin of 12.9%[11] - EBITDA for Q3 2025 was $18,107,000, compared to $14,044,000 in Q3 2024, indicating a year-over-year growth of 28.8%[30] - Adjusted EBITDA for Q3 2025 was $19,466,000, compared to $15,588,000 in Q3 2024, with an adjusted EBITDA margin of 12.9%[30] Cash Flow and Financial Position - Free cash flow reached $8.0 million, compared to $4.1 million in the prior year quarter[11] - Free cash flow for the three months ended September 30, 2025, was $8,031,000, up from $4,132,000 in 2024, marking a 94.5% increase[32] - Cash and cash equivalents at the end of Q3 2025 totaled $22,694,000, an increase from $15,350,000 at the beginning of the quarter[34] - The company reported a net cash position of $21,121,000 as of September 30, 2025, up from $13,731,000 in June 2025[34] Guidance and Future Outlook - The company raised its fiscal year 2026 revenue guidance to a range of $605 to $620 million, up from $590 to $610 million[12] - Adjusted EBITDA guidance for fiscal year 2026 was also raised to a range of $78 to $81 million, up from $75 to $79 million[12] Capital Expenditures and Share Repurchase - Capital expenditures for the quarter were $7.6 million, an increase from $3.6 million in the prior year quarter, driven by capacity expansion[11] - The company repurchased 91,658 shares for $2.7 million during the quarter, improving net cash to $21.1 million, an increase of $7.4 million from the previous quarter[11] Debt and Compensation - Total debt as of September 30, 2025, was $1,573,000, slightly down from $1,619,000 as of June 30, 2025[34] - Stock-based compensation expense increased to $2,550,000 in Q3 2025 from $670,000 in Q3 2024, reflecting increased investment in employee incentives[28]

Core Insights - IBEX Limited reported strong financial results for the first fiscal quarter ended September 30, 2025, with significant revenue and earnings growth, indicating a robust performance in the business process outsourcing (BPO) sector [1][4]. Financial Performance - Revenue reached $151.2 million, a 16.5% increase from $129.7 million in the same quarter of the previous year [2][5]. - Net income rose to $12.0 million, up 59.9% from $7.5 million year-over-year, with a net income margin of 8.0%, an increase of 220 basis points [2][8]. - Adjusted net income was $13.1 million, a 45.4% increase from $9.0 million in the prior year [2][14]. - Adjusted EBITDA increased to $19.5 million, reflecting a 24.9% growth from $15.6 million in the previous year, with an adjusted EBITDA margin of 12.9%, up 90 basis points [2][30]. - Diluted earnings per share (EPS) grew 91.4% to $0.82, while adjusted diluted EPS increased 74.1% to $0.90 [2][7]. Revenue Drivers - The revenue growth was primarily driven by strong performance in key verticals: Retail & E-commerce (+25.0%), HealthTech (+19.5%), and Travel, Transportation, and Logistics (+15.4%) [5][10]. - The company also noted continued growth in its digital acquisition business and a return to growth in the FinTech sector [5]. Operational Highlights - The company achieved record first-quarter metrics in revenue, adjusted EBITDA, EPS, adjusted EPS, and free cash flow, with free cash flow reported at $8 million [7][10]. - The CEO highlighted the company's competitive differentiation in the customer experience (CX) space and the successful deployment of AI Automate Agent solutions [4][10]. Guidance and Outlook - IBEX raised its fiscal year guidance, expecting revenue in the range of $605 to $620 million, up from a previous estimate of $590 to $610 million, and adjusted EBITDA in the range of $78 to $81 million, increased from $75 to $79 million [15][11]. Cash Flow and Balance Sheet - Cash flow from operating activities was $15.7 million, compared to $7.8 million in the prior year, driven by increased revenues and improved working capital management [14][26]. - The company reported net cash of $21.1 million, an increase of $7.4 million from $13.7 million as of June 30, 2025 [14][36].

Core Insights - ibex has been awarded the Enterprise-Based Education and Training (EBET) accreditation by TESDA, marking it as the first and only accredited enterprise in Central Visayas [1][3][8] - The partnership with TESDA aims to enhance ibex's hiring capabilities and positively impact the Bohol community through industry-aligned training [2][3] - The accreditation allows ibex to provide Contact Center Services Training, addressing critical learning gaps in communication, quality standards, and English proficiency essential for the call center industry [4] Company Commitment - ibex's collaboration with TESDA reflects its commitment to the Bohol community and the development of world-class Filipino talent [3] - The company aims to contribute to the economic development of the region by offering training that leads to meaningful careers [3] Training Program Details - The five-year accreditation program enables ibex to deliver a 144-hour training course, culminating in a nationally recognized TESDA certificate for participants [4] - TESDA scholarships are available, offering up to 100% free tuition and training allowances for qualified enrollees [4] Company Overview - ibex operates with over 15,000 employees across ten sites in the Philippines, setting standards for employee engagement and innovation [5] - The company manages nearly 170 million customer interactions annually, leveraging a global team of over 33,000 employees and advanced technology [7]

Core Viewpoint - IBEX Limited is set to announce its first quarter 2026 financial results on November 6, 2025, and will host a conference call to discuss these results and the company's outlook [1] Company Overview - IBEX is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, focusing on helping companies acquire, engage, and retain customers [2] - The company operates approximately 30 operations facilities worldwide, utilizing next-generation technology to enhance customer experiences across various sectors including retail, e-commerce, healthcare, fintech, utilities, and logistics [2] Operational Highlights - IBEX employs a diverse global team of over 33,000 employees and manages nearly 170 million critical customer interactions annually, leveraging its AI-powered ibex Wave iX solutions suite to deliver a differentiated customer experience [3]

Core Insights - The article discusses the upcoming expert panel at the ICMI's Contact Center Expo, focusing on how Red Roof has transformed its call center into an award-winning, AI-driven customer experience [2][3] - The panel will feature key executives from Red Roof and ibex, highlighting innovative customer experience (CX) strategies and technology in the hospitality industry [2][3] Company Overview - Red Roof is recognized as a leader in the lodging industry, creating the Upscale Economy® segment and serving millions of guests annually with over 60,000 rooms across more than 700 properties in the U.S. and Japan [5] - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement solutions, operating approximately 30 facilities worldwide and managing nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue [6][7] Event Details - The panel discussion titled "The CX Revolution in the Hospitality Industry" is scheduled for October 29, 2025, from 4:00 - 5:00 p.m. Eastern time at the Loews Royal Pacific Resort [2] - The event is organized by the International Customer Management Institute (ICMI), which has supported over 50,000 organizations globally since 1985 [4]

Core Insights - IBEX Limited (NASDAQ: IBEX) has experienced a significant increase in stock price, up 69% year-to-date and 25% since being rated a Buy in May [1] Company Performance - The company is noted for its strong fundamentals and potential for further growth, indicating a positive outlook for investors [1] Analyst Background - The analysis is provided by a financial analyst with a background in petroleum and gas engineering, emphasizing a focus on tech, infrastructure, and internet services [1]

Core Insights - IBEX Limited (NASDAQ: IBEX) has experienced a significant increase in stock price, rising 69% year-to-date and 25% since being rated a Buy in May, indicating strong market performance and potential for further growth [1] Company Performance - The company has shown robust growth in its stock value, suggesting strong fundamentals and market confidence [1] Analyst Background - The analysis is conducted by a financial analyst with a background in petroleum and gas engineering, emphasizing a focus on tech, infrastructure, and internet services, particularly companies with strong fundamentals and growth potential [1]

Core Insights - ibex has appointed Michael Ringman as Chief Technology Officer to enhance its leadership in AI-driven customer experience (CX) solutions [1][2][3] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [4][5] - The company employs over 33,000 individuals and manages nearly 175 million critical customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [5] Leadership and Strategy - Michael Ringman brings over 25 years of technology leadership experience, having previously worked at TELUS International and TeleTech Holdings Inc. [3] - As CTO, Ringman will lead the technology strategy focused on developing best-in-class AI solutions and overseeing global infrastructure and IT security [2][3] - The CEO of ibex, Bob Dechant, expressed confidence that Ringman's expertise will accelerate the company's AI technology roadmap and differentiate ibex in the BPO industry [3] Industry Context - The BPO industry is experiencing rapid changes, particularly at the intersection of AI and customer experience, necessitating agility and customer-centric approaches [4]

Core Insights - Three IT services stocks, Ibex Ltd., 9F Inc., and GDS Holdings Ltd., have entered the top 10th momentum percentile rankings, indicating strong technical signals and increasing investor demand in the IT services sector [1][6]. Momentum Percentile Overview - Momentum percentile ranks a stock's price strength and volatility against peers, with higher percentiles indicating greater momentum, serving as a signaling tool for traders and investors [2]. Company Performance - **Ibex Ltd.**: Momentum percentile increased from 86.34 to 92.45, a rise of 6.11 points. The stock has risen 88.66% year-to-date and 103.78% over the past year, showing strong price trends across all time frames [7]. - **9F Inc.**: Momentum percentile advanced from 89.29 to 92.66, gaining 3.37 points. The stock is up 88.49% year-to-date, maintaining a strong price trend despite a poor growth ranking [7]. - **GDS Holdings Ltd.**: Momentum percentile jumped from 86.57 to 90.38, an increase of 3.81 points. The stock has advanced 68.08% year-to-date and 89.96% over the past year, indicating climbing investor appetite [7]. Sector Trends - The collective rise of these three companies into the momentum top decile reflects a growing trend of sector-specific strength, potentially driven by robust earnings, sectoral growth, or increased institutional interest [6].