Core Insights - ibex is shifting its focus to the government sector, aiming to provide next-generation contact center and citizen engagement solutions using AI technology [1][2][3] - The company emphasizes the need for government agencies to enhance citizen experiences by adopting innovative, digital-first solutions that meet rising expectations [2][4] Company Strategy - ibex plans to leverage its extensive experience in customer engagement to help government entities improve service delivery and efficiency [2][3] - The company aims to address budget constraints faced by government agencies by offering cost-effective, human-centered solutions that accelerate ROI [3][4] Technology and Solutions - Central to ibex's government offering is the ibex Wave iX platform, which provides AI-driven customer support capabilities across multiple channels [4] - The Wave iX platform is designed to facilitate seamless interactions between customer service agents and citizens, ensuring consistent service quality [4] Operational Scale - ibex operates approximately 30 global delivery centers and employs over 33,000 staff, managing nearly 170 million customer interactions annually [5][6] - The company generates over $2.2 billion in lifetime customer revenue each year, showcasing its significant impact on customer experience [6]

WASHINGTON, Aug. 28, 2025 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”) (Nasdaq: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced it will report fourth quarter and fiscal year 2025 financial results after the market close on Thursday, September 11, 2025. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET. What:IBEX Li ...

Group 1 - ibex announced its sponsorship of the 2025 Creighton Farms Invitational, an event benefiting the Nicklaus Children's Health Care Foundation and the PKU Hope Foundation [1][8] - The event aims to raise awareness for PKU and support childhood illness treatment, with ibex's CEO highlighting the importance of the foundations' work in providing pediatric healthcare [2][3] - The Nicklaus Children's Health Care Foundation, established in 2004, collaborates with pediatric hospitals to support innovative programs for childhood illness diagnosis and treatment [2] Group 2 - The PKU Hope Foundation focuses on improving the quality of life for individuals with PKU by supporting research, community building, and advocacy [3] - ibex engages in philanthropic efforts through its ibex Cares program, donating hundreds of thousands of dollars to local charities and disaster relief globally [4] - ibex operates a global customer experience delivery model with approximately 31 facilities and a workforce of over 31,000 employees, utilizing advanced technology to enhance customer interactions [5][6]

WASHINGTON, July 30, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Michael Darwal as President of ibex Digital. "I am delighted to name Mike President of ibex Digital," said ibex CEO Bob Dechant. "He has played an instrumental role in developing our digital business. Thanks to his efforts and leadership, ibex Digital is growing at double-digit rates and ...

Core Insights - ibex has been recognized as a Leader in the Frost Radar™ Customer Experience Management Outsourcing 2025 report for both North America and Latin America, highlighting its strong position in the BPO industry [1][2] Company Performance - The company has demonstrated exceptional innovation and growth, attributed to its AI strategy and market-leading performance, as noted in the Frost Radar™ report [2][3] - ibex's Wave iX AI solutions platform is a key driver of its success, enhancing customer experience through predictive analytics, automation, and real-time business intelligence [3] Employee Development - A significant factor in ibex's success is its commitment to employee development, with 95% of leaders having started as agents, fostering experienced leadership and employee loyalty [4] Customer Experience Strategy - The company emphasizes a comprehensive approach to next-generation customer experience, integrating technology, business analytics, and a skilled workforce to deliver tailored solutions quickly [5] Operational Scale - ibex operates approximately 30 global delivery centers and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6]

Core Points - ibex has announced a $25,000 donation to the Wounded Warrior Project (WWP) as part of its global philanthropic program, ibex Cares, aimed at supporting the well-being of post-9/11 veterans [1][3] - The Wounded Warrior Project, established in 2003, is the leading veterans service organization in the U.S., providing essential support to wounded veterans and their families at no cost [2][7] - The donation aligns with ibex's core values of compassion and community service, emphasizing the company's commitment to giving back to those who have served the country [3][4] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating 31 facilities worldwide [5][6] - The company employs approximately 31,000 individuals and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6] - ibex Cares encourages employee involvement in local charitable causes, fostering a culture of giving back across its global operations [3][4]

Core Insights - The 2025 CX Leadership Awards recognize top innovators and leaders in customer experience (CX) globally, highlighting their contributions to enhancing customer engagement and streamlining the customer journey [1][2][3] Company Overview - ibex is a leading global provider of business process outsourcing (BPO) and AI-powered CX solutions, operating approximately 30 facilities worldwide and employing over 31,000 people [6][7] - The company combines advanced AI technology with extensive CX expertise to deliver innovative solutions that enhance customer interactions and drive growth [5][6] Awards and Recognition - The 2025 CX Leadership Award winners were celebrated at ibex's Fourth Annual CX Leadership Awards Dinner during Customer Contact Week in Las Vegas, showcasing their vision and innovation in the CX industry [2][8] - Notable winners include leaders from various companies who have demonstrated excellence in transforming customer experiences through innovative strategies and technologies [9] Technology and Innovation - ibex leverages its AI-powered ibex Wave iX solutions to refine customer interactions, ensuring a seamless customer journey while maximizing impact and service delivery [5][7] - The company emphasizes the importance of combining technology with human expertise to address complex customer needs effectively [4][5]

Core Insights - The survey indicates a strong commitment to integrating AI technologies in customer experience (CX) operations, with 81% of global CX executives planning to deploy AI in their contact centers in 2025 [1][8] - There is a significant demand for AI solutions and expertise, as over 80% of enterprise contact center leaders aim to expand AI's role within their operations [2] AI Applications and Benefits - Respondents rated CX insights and analytics as the most valuable AI application with a score of 4.3 out of 5, followed by real-time agent assistance at 4.0 out of 5 [3] Concerns Regarding AI Implementation - Security and privacy issues are the top concerns for 50% of respondents, closely followed by ethical use of AI at 49%. Other concerns include quality matters (35%), development process bias (29%), and limited knowledge about AI tools (16%) [4] Company Overview - ibex is a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide and managing nearly 175 million customer interactions annually [5][6]

Core Insights - ibex will showcase its AI-powered customer experience (CX) solutions at the CCW Customer Contact Week in Las Vegas from June 9-12, 2025, highlighting its leadership in the industry [1][6] - The company emphasizes its combination of over 20 years of CX expertise with cutting-edge AI technology to enhance customer interactions and drive growth [2][4] - ibex will host a Fireside Chat on June 11, focusing on real-world AI implementation best practices, featuring industry leaders [2][8] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [4] - The company employs over 31,000 individuals and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [5] Event Highlights - The CCW event will feature live demonstrations of ibex's Wave iX AI solutions, including the AI Virtual Agent and Wave iX Translate, which supports real-time interactions in over 150 languages [2] - The 2025 CX Leadership Awards will be presented at an exclusive dinner, recognizing individuals and companies that excel in customer engagement and experience [2][3]

Company Overview - IBEX Limited is a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions [1][3] - The company operates approximately 30 operations facilities worldwide and employs over 31,000 people [3][4] Financial Performance - IBEX manages nearly 175 million critical customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [4] Upcoming Events - CEO Bob Dechant and CFO Taylor Greenwald will participate in Baird's 2025 Global Consumer, Technology & Services Conference on June 3, 2025 [1][2] - They will host a "Fireside Chat" to discuss the company and engage in one-on-one investor meetings [2]