Exhibit 99.1 IBEX Reports Record Quarterly Revenue and EPS, Returns to Double-Digit Growth, Raises Fiscal Year Guidance WASHINGTON, DC— May 8, 2025 —IBEX Limited ("ibex"), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its third fiscal quarter ended March 31, 2025. | | | | | Three months ended March 31, 2025 | | | | | Nine months ended March 31, 2025 | | | | --- | --- | --- | --- | --- | --- | --- | --- ...

Core Insights - IBEX Limited reported strong financial results for the third fiscal quarter ended March 31, 2025, achieving an 11% revenue growth, the highest in ten quarters, driven by performance in key verticals such as HealthTech, Travel, Transportation and Logistics, and Retail & E-commerce [4][5][10]. Financial Performance - Revenue for the quarter was $140.7 million, up from $126.8 million in the prior year, marking an 11.0% increase [2][5]. - Net income slightly increased to $10.5 million from $10.3 million year-over-year, with a net income margin of 7.4%, down from 8.1% [2][6][13]. - Adjusted net income was $11.8 million, a decrease of 6.1% from $12.6 million in the prior year quarter [2][13]. - Adjusted EBITDA was $19.4 million, a 0.9% increase from $19.2 million in the prior year quarter, with an adjusted EBITDA margin of 13.8% [2][10][36]. Earnings Per Share - Diluted earnings per share increased to $0.73 from $0.57, representing a 27.5% growth [2][13]. - Adjusted diluted earnings per share rose to $0.82, an increase of 17.9% compared to the prior year quarter [2][13]. Strategic Developments - The company achieved a strategic milestone by launching operations in India with a leading healthcare client, enhancing client delivery options [4][10]. - A new share repurchase plan was authorized, allowing the company to repurchase up to $15 million of its shares over the next 12 months, reflecting management's confidence in the business [4][11][12]. Guidance and Outlook - The company raised its fiscal year 2025 guidance for both revenue and adjusted EBITDA, expecting revenue in the range of $540 to $545 million, up from a previous range of $525 to $535 million [14]. - Adjusted EBITDA is expected to be in the range of $68 to $70 million, with capital expenditures projected to remain between $15 to $20 million [14].

Core Insights - ibex will participate in the IUCX Annual Conference 2025 to showcase AI-powered customer experience (CX) solutions aimed at enhancing customer satisfaction and reducing operating costs for utilities [1][9] - The ibex Wave iX solution suite utilizes Generative AI technology to provide automated and agent-assisted customer experiences, including the Wave iX AI Virtual Agent and Wave iX Translate [2][3] Company Overview - ibex is a global leader in business process outsourcing (BPO) and customer engagement technology, operating approximately 31 facilities worldwide and employing over 31,000 people [7][8] - The company manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [8] Product Features - The ibex Wave iX AI Virtual Agent offers scalable, AI-driven voice and text interactions tailored to brand needs, facilitating efficient resolution of complex customer issues [3] - Wave iX Translate allows real-time translation in over 150 languages, enhancing communication between agents and customers [4] Conference Details - The IUCX Conference serves utility professionals across North America and globally, focusing on customer service and industry trends [6]

Core Insights - ibex has been awarded the 2025 Product of the Year Award for both ibex Wave iX Translate and ibex Wave iX AI Virtual Agent by TMC's CUSTOMER Magazine, recognizing their contributions to enhancing customer experience [1][5] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 31 facilities worldwide and employing over 31,000 staff [5][6] - The company manages nearly 175 million customer interactions annually, generating over $2.2 billion in lifetime customer revenue each year [6] Product Innovations - ibex Wave iX Translate allows real-time translation in over 150 languages, facilitating effective communication between agents and customers [2][4] - ibex Wave iX AI Virtual Agent provides scalable, AI-driven voice and text interactions, tailored to align with brand personas and business needs, enhancing customer experience [3][4] Industry Position - ibex is positioned as a leader in the customer experience (CX) sector, leveraging generative AI technology to deliver innovative solutions that drive superior customer engagement [2][4]

WASHINGTON, April 24, 2025 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex") (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it will report third quarter 2025 financial results after the market close on Thursday, May 8, 2025. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET. What:IBEX Limited Announces Third Quarter 2025 ...

Core Insights - ibex has been awarded the Top Overall Contact Center Partner Award for 2024 by Philippine Airlines (PAL), achieving the highest scorecard results among PAL's contact center partners [1][13] - PAL's customer support achieved impressive scores of 95% Customer Satisfaction (CSAT) and +74 Net Promoter Score (NPS) for voice interactions, and 92% CSAT with +78 NPS for non-voice interactions, reflecting the effectiveness of the partnership with ibex [2] Company Performance - ibex operates nine customer experience (CX) service centers across the Philippines and recently opened a new site in Davao, indicating ongoing expansion efforts [3] - The company utilizes the AI-powered ibex Wave iX solution suite to enhance customer interactions and drive profitability [4] Employee Engagement - ibex has been recognized for its agent-first culture and outstanding employee experience, receiving multiple awards including Philippines' Best Employers 2024 [6] - The company emphasizes a positive employee experience, which is believed to translate into better customer experiences, and offers competitive compensation and industry-leading training programs [7] Industry Context - Philippine Airlines, established in 1941, is the flag carrier of the Philippines and operates a fleet serving numerous domestic and international destinations [9][10] - ibex provides a range of business process outsourcing (BPO) and customer engagement solutions, managing nearly 175 million customer interactions annually and contributing over $2.2 billion in lifetime customer revenue [12]

Core Insights - The core focus of the news is the launch of the 2025 ibex Cares™ campaign, which emphasizes employee-driven charitable initiatives to support local communities and various causes [1][3]. Company Initiatives - The ibex Cares™ campaign is in its eighth year and supports a wide range of causes including healthcare, environmental conservation, animal welfare, and youth development [2]. - The campaign recently raised $25,000 for the Wounded Warrior Project® through a fundraiser in the U.S. [3]. - In Jamaica, over 320 ibex employees participated in the Sigma Run 2025, which raised more than JAM $128 million for local healthcare initiatives [4]. Global Charitable Efforts - ibex is expanding its charitable impact globally, with initiatives in Nicaragua, Honduras, Jamaica, the Philippines, and Pakistan, focusing on various local NGOs and community needs [7]. - Specific initiatives include selling ibex-branded merchandise to benefit cancer organizations in Nicaragua and Jamaica, and providing support to animal rescue networks in Honduras [7]. Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [5]. - The company manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6].

Core Insights - ibex is sponsoring the CCW Executive Exchange in Austin, TX, from March 12-14, 2025, to showcase its transformative customer experience (CX) solutions and AI-driven technologies [1][8] - The event will focus on topics such as conversational IVR, next-gen customer analytics, AI utilization, and BPO partnerships, areas where ibex has shown expertise and leadership [2][3] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [6][7] - The company employs over 30,000 individuals and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [7] Product and Technology - The ibex Wave iX solution suite, which includes components for Agent, Customer, and Insights, utilizes Generative AI technology to enhance customer experience and agent-assisted interactions [4][7] - ibex aims to align its solutions with specific business needs to deliver transformative outcomes and improve contact center performance while reducing operating costs [5][6]

Core Insights - ibex has promoted nearly 90 team members in Jamaica, demonstrating its commitment to internal talent development and leadership pipeline [1][7] - The iGrow with ibex event serves as a recognition program aimed at empowering employees and fostering career growth within the organization [2][3] - The company emphasizes internal mobility as a key differentiator, enhancing employee engagement and supporting effective scaling [3] Employee Development - The iGrow with ibex event provides opportunities for employees to connect with leaders and discuss career paths, celebrating standout employees [2][3] - The initiative is part of ibex's broader strategy to create a workplace where employees can grow and achieve their career aspirations [4] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [5] - The company manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6]

KINGSTON, Jamaica, Feb. 12, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Phil Taylor as Senior Vice President and Country Manager for Jamaica. In his new role, Phil will report directly to David Wilkerson, Executive Vice President of Global Operations, and will oversee the company's operations and strategic initiatives in Jamaica. Phil joined ibex two ye ...