WASHINGTON, April 29, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX Translate and ibex Wave iX AI Virtual Agent have each earned the 2025 Product of the Year Award from TMC's CUSTOMER Magazine, for helping clients improve the customer experience. About CUSTOMER Magazine TMC'sCUSTOMERmagazine, originally launched in 1982 as Telemarketing magazine, remains ...

WASHINGTON, April 24, 2025 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex") (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it will report third quarter 2025 financial results after the market close on Thursday, May 8, 2025. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET. What:IBEX Limited Announces Third Quarter 2025 ...

Core Insights - ibex has been awarded the Top Overall Contact Center Partner Award for 2024 by Philippine Airlines (PAL), achieving the highest scorecard results among PAL's contact center partners [1][13] - PAL's customer support achieved impressive scores of 95% Customer Satisfaction (CSAT) and +74 Net Promoter Score (NPS) for voice interactions, and 92% CSAT with +78 NPS for non-voice interactions, reflecting the effectiveness of the partnership with ibex [2] Company Performance - ibex operates nine customer experience (CX) service centers across the Philippines and recently opened a new site in Davao, indicating ongoing expansion efforts [3] - The company utilizes the AI-powered ibex Wave iX solution suite to enhance customer interactions and drive profitability [4] Employee Engagement - ibex has been recognized for its agent-first culture and outstanding employee experience, receiving multiple awards including Philippines' Best Employers 2024 [6] - The company emphasizes a positive employee experience, which is believed to translate into better customer experiences, and offers competitive compensation and industry-leading training programs [7] Industry Context - Philippine Airlines, established in 1941, is the flag carrier of the Philippines and operates a fleet serving numerous domestic and international destinations [9][10] - ibex provides a range of business process outsourcing (BPO) and customer engagement solutions, managing nearly 175 million customer interactions annually and contributing over $2.2 billion in lifetime customer revenue [12]

Core Insights - The core focus of the news is the launch of the 2025 ibex Cares™ campaign, which emphasizes employee-driven charitable initiatives to support local communities and various causes [1][3]. Company Initiatives - The ibex Cares™ campaign is in its eighth year and supports a wide range of causes including healthcare, environmental conservation, animal welfare, and youth development [2]. - The campaign recently raised $25,000 for the Wounded Warrior Project® through a fundraiser in the U.S. [3]. - In Jamaica, over 320 ibex employees participated in the Sigma Run 2025, which raised more than JAM $128 million for local healthcare initiatives [4]. Global Charitable Efforts - ibex is expanding its charitable impact globally, with initiatives in Nicaragua, Honduras, Jamaica, the Philippines, and Pakistan, focusing on various local NGOs and community needs [7]. - Specific initiatives include selling ibex-branded merchandise to benefit cancer organizations in Nicaragua and Jamaica, and providing support to animal rescue networks in Honduras [7]. Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [5]. - The company manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6].

Core Insights - ibex is sponsoring the CCW Executive Exchange in Austin, TX, from March 12-14, 2025, to showcase its transformative customer experience (CX) solutions and AI-driven technologies [1][8] - The event will focus on topics such as conversational IVR, next-gen customer analytics, AI utilization, and BPO partnerships, areas where ibex has shown expertise and leadership [2][3] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [6][7] - The company employs over 30,000 individuals and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [7] Product and Technology - The ibex Wave iX solution suite, which includes components for Agent, Customer, and Insights, utilizes Generative AI technology to enhance customer experience and agent-assisted interactions [4][7] - ibex aims to align its solutions with specific business needs to deliver transformative outcomes and improve contact center performance while reducing operating costs [5][6]

Core Insights - ibex has promoted nearly 90 team members in Jamaica, demonstrating its commitment to internal talent development and leadership pipeline [1][7] - The iGrow with ibex event serves as a recognition program aimed at empowering employees and fostering career growth within the organization [2][3] - The company emphasizes internal mobility as a key differentiator, enhancing employee engagement and supporting effective scaling [3] Employee Development - The iGrow with ibex event provides opportunities for employees to connect with leaders and discuss career paths, celebrating standout employees [2][3] - The initiative is part of ibex's broader strategy to create a workplace where employees can grow and achieve their career aspirations [4] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide [5] - The company manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6]

KINGSTON, Jamaica, Feb. 12, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Phil Taylor as Senior Vice President and Country Manager for Jamaica. In his new role, Phil will report directly to David Wilkerson, Executive Vice President of Global Operations, and will oversee the company's operations and strategic initiatives in Jamaica. Phil joined ibex two ye ...

IBEX Limited (NASDAQ:IBEX) Q2 2025 Earnings Conference Call February 6, 2025 4:30 PM ET Company Participants Michael Darwal - Head, Investor Relations Bob Dechant - Chief Executive Officer Taylor Greenwald - Chief Financial Officer Conference Call Participants David Koning - Baird Operator Welcome to the IBEX Second Quarter FY 2025 Earnings Conference Call. All this time, all participants are in a listen-only mode. Please be advised that today's conference is being recorded. After the speakers' presentation ...

Built for what's next. ibex Q2 FY2025 Earnings Call Bob Dechant, CEO Feb 6, 2025 Disclaimer This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements contained in this presentation, other than statements of historical facts, are forward-looking statements. The words "believe," "estimate," "expect," "may," "will" and similar expressions are intended to identify forward-looking statements. Such forward- looking statements i ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 _______________________ FORM 10-Q _______________________ (Mark One) x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended December 31, 2024 or o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from_____________to______________ Commission File Number: 001-38442 _______________________ IB ...