Executive Summary & Fiscal Year 2025 Highlights IBEX Limited achieved record FY25 financial results, exceeding guidance with its strongest quarterly growth in nearly three years [Overall Performance Summary](index=1&type=section&id=Overall%20Performance%20Summary) IBEX Limited achieved record FY25 financial results, exceeding revenue and Adjusted EBITDA guidance with strong top-line growth and record EPS - IBEX achieved its strongest quarterly growth rate in nearly 3 years and record fiscal year 2025 financial results[1](index=1&type=chunk) - The company exceeded the high end of its Revenue and Adjusted EBITDA Guidance for FY25[4](index=4&type=chunk) Key Financial Highlights (Q4 & FY25 vs FY24) | Metric | Q4 2025 | Q4 2024 | Q4 Change (%) | FY 2025 | FY 2024 | FY Change (%) | | :-------------------------------- | :------ | :------ | :------------ | :------ | :------ | :------------ | | Revenue | $147.1M | $124.5M | 18.2% | $558.3M | $508.6M | 9.8% | | Net income | $9.6M | $9.8M | (2.5)% | $36.9M | $33.7M | 9.5% | | Adjusted net income | $12.6M | $10.2M | 23.3% | $43.0M | $38.4M | 12.1% | | Adjusted EBITDA | $20.5M | $17.9M | 14.0% | $72.0M | $65.2M | 10.4% | | Diluted EPS | $0.66 | $0.56 | 18.7% | $2.36 | $1.84 | 27.8% | | Adjusted diluted EPS | $0.87 | $0.58 | 50.0% | $2.75 | $2.10 | 30.7% | [CEO Commentary](index=1&type=section&id=CEO%20Commentary) CEO Bob Dechant highlighted IBEX's BPO market outperformance, driven by operational excellence, market share gains, new client wins, and AI solution deployments - CEO Bob Dechant stated that IBEX continues to outperform the BPO market, completing a tremendous fourth quarter and fiscal year 2025 with record financial results[2](index=2&type=chunk) - Growth was driven by operational excellence with existing clients, enabling significant market share wins, and continued new logo wins with 'trophy clients'[2](index=2&type=chunk) - Fiscal 2025 marked the shift from proof of concept for AI solutions to full-scale deployments, setting the stage for future growth, and included a successful entry into India[2](index=2&type=chunk) Fourth Quarter Fiscal Year 2025 Financial Results IBEX Limited reported strong Q4 FY25 financial results, driven by significant revenue growth and improved adjusted profitability [Revenue Performance (Q4)](index=1&type=section&id=Revenue%20Performance%20(Q4)) Fourth quarter revenue increased by 18.2% year-over-year to $147.1 million, marking the highest growth rate in eleven quarters Q4 2025 Revenue Performance | Metric | Q4 2025 | Q4 2024 | Change (%) | | :------- | :------ | :------ | :--------- | | Revenue | $147.1M | $124.5M | 18.2% | - Q4 revenue growth of **18.2%** was the highest rate in eleven quarters[2](index=2&type=chunk) - Growth was driven by top three verticals: Retail & E-commerce (**+24.5%**), HealthTech (**+19.0%**), and Travel, Transportation and Logistics (**+10.0%**), as well as outstanding growth in the digital acquisition business[3](index=3&type=chunk) [Net Income and Earnings Per Share (Q4)](index=2&type=section&id=Net%20Income%20and%20Earnings%20Per%20Share%20(Q4)) Q4 net income remained consistent at $9.6 million, while diluted EPS rose 18.7% to $0.66, and adjusted diluted EPS increased 50.0% to $0.87 Q4 2025 Net Income and EPS | Metric | Q4 2025 | Q4 2024 | Change (%) | | :-------------------------- | :------ | :------ | :--------- | | Net income | $9.6M | $9.8M | (2.5)% | | Diluted EPS | $0.66 | $0.56 | 18.7% | | Adjusted net income | $12.6M | $10.2M | 23.3% | | Adjusted diluted EPS | $0.87 | $0.58 | 50.0% | | Net income margin | 6.5% | 7.9% | (140)bps | | Adjusted net income margin | 8.5% | 8.2% | 30 bps | - Diluted EPS benefited from fewer diluted shares outstanding due to share repurchase activities during fiscal 2025[9](index=9&type=chunk) - Net income margin decreased due to increases in selling, general, and administrative expenses, including higher payroll costs (**$5.7M**), impairment losses (**$1.4M**), and net foreign currency losses (**$1.3M**), partially offset by lower income tax expense[9](index=9&type=chunk) [Adjusted EBITDA (Q4)](index=2&type=section&id=Adjusted%20EBITDA%20(Q4)) Adjusted EBITDA for Q4 increased by 14.0% to $20.5 million, though the margin slightly decreased to 13.9% due to higher operating expenses Q4 2025 Adjusted EBITDA Performance | Metric | Q4 2025 | Q4 2024 | Change (%) | | :------------------ | :------ | :------ | :--------- | | Adjusted EBITDA | $20.5M | $17.9M | 14.0% | | Adjusted EBITDA margin | 13.9% | 14.4% | (50)bps | - Adjusted EBITDA margin decreased due to increases in selling, general, and administrative expenses, including higher payroll and related costs of **$5.7 million** to support growth[9](index=9&type=chunk) Full Fiscal Year 2025 Financial Results IBEX Limited achieved robust full fiscal year 2025 financial results, marked by strong revenue growth and record adjusted earnings [Revenue Performance (FY25)](index=2&type=section&id=Revenue%20Performance%20(FY25)) For the full fiscal year 2025, revenue grew by 9.8% to $558.3 million, representing the highest growth in three years FY 2025 Revenue Performance | Metric | FY 2025 | FY 2024 | Change (%) | | :------- | :------ | :------ | :--------- | | Revenue | $558.3M | $508.6M | 9.8% | - Full-year revenue growth of **9.8%** was the highest in three years[2](index=2&type=chunk) - Growth was driven by top three verticals: HealthTech (**+23.2%**), Travel, Transportation and Logistics (**+13.7%**), and Retail & E-commerce (**+12.6%**), and outstanding growth in the digital acquisition business[6](index=6&type=chunk) [Net Income and Earnings Per Share (FY25)](index=2&type=section&id=Net%20Income%20and%20Earnings%20Per%20Share%20(FY25)) Fiscal year 2025 net income increased by 9.5% to $36.9 million, with diluted EPS rising 27.8% to $2.36, and adjusted EPS reaching a record $2.75 FY 2025 Net Income and EPS | Metric | FY 2025 | FY 2024 | Change (%) | | :-------------------------- | :------ | :------ | :--------- | | Net income | $36.9M | $33.7M | 9.5% | | Diluted EPS | $2.36 | $1.84 | 27.8% | | Adjusted net income | $43.0M | $38.4M | 12.1% | | Adjusted diluted EPS | $2.75 | $2.10 | 30.7% | | Net income margin | 6.6% | 6.6% | — bps | | Adjusted net income margin | 7.7% | 7.5% | 20 bps | - Net income was favorably impacted by an increase in gross margin due to revenue growth, particularly in higher-margin offshore regions, offset by increases in SG&A, interest, and income tax expenses[10](index=10&type=chunk) - Diluted EPS benefited from diluted shares outstanding declining to **15.7 million** from **18.3 million** in the prior year, a result of share repurchase activities[10](index=10&type=chunk) [Adjusted EBITDA (FY25)](index=2&type=section&id=Adjusted%20EBITDA%20(FY25)) Adjusted EBITDA for fiscal year 2025 increased by 10.4% to $72.0 million, maintaining a consistent Adjusted EBITDA margin of 12.9% FY 2025 Adjusted EBITDA Performance | Metric | FY 2025 | FY 2024 | Change (%) | | :------------------ | :------ | :------ | :--------- | | Adjusted EBITDA | $72.0M | $65.2M | 10.4% | | Adjusted EBITDA margin | 12.9% | 12.8% | 10 bps | Cash Flow and Balance Sheet Analysis IBEX Limited demonstrated improved operating cash flow and record free cash flow in FY25, while managing its net cash position through strategic share repurchases

Core Insights - IBEX Limited reported strong financial results for the fourth quarter and fiscal year 2025, achieving record revenue and earnings per share, driven by operational excellence and market share gains [4][7][15]. Financial Performance - Fourth quarter revenue reached $147.1 million, an increase of 18.2% from $124.5 million in the prior year quarter, marking the highest growth rate in eleven quarters [5][7]. - Full-year revenue was $558.3 million, up 9.8% from $508.6 million in the previous year, with significant contributions from key verticals: HealthTech (+23.2%), Travel, Transportation and Logistics (+13.7%), and Retail & E-commerce (+12.6%) [9][13]. - Net income for the fourth quarter was $9.6 million, slightly down from $9.8 million in the prior year quarter, while full-year net income increased to $36.9 million from $33.7 million [8][13]. - Diluted earnings per share (EPS) for the fourth quarter rose to $0.66 from $0.56, and full-year EPS increased to $2.36 from $1.84, reflecting a 27.8% growth [7][13]. Adjusted Metrics - Adjusted net income for the fourth quarter was $12.6 million, up 23.3% from $10.2 million in the prior year quarter, with an adjusted net income margin of 8.5% [12][33]. - Adjusted EBITDA for the fourth quarter was $20.5 million, a 14.0% increase from $17.9 million in the prior year quarter, with an adjusted EBITDA margin of 13.9% [12][36]. - Full-year adjusted net income was $43.0 million, up from $38.4 million, and adjusted EBITDA was $72.0 million, compared to $65.2 million in the previous year [13][36]. Cash Flow and Capital Expenditures - The company generated record free cash flow of $22.8 million in the fourth quarter, contributing to an annual free cash flow of $27.3 million, slightly up from $27.0 million in the prior year [7][39]. - Capital expenditures for the year were $18.4 million, significantly higher than $8.9 million in the previous year, aimed at capacity expansion [13][14]. Market Position and Strategic Outlook - IBEX continues to outperform the BPO market, with a strategic focus on expanding AI capabilities and entering new markets, including a successful entry into India [4][15]. - The company anticipates revenue for fiscal year 2026 to be in the range of $590 to $610 million, with adjusted EBITDA expected between $75 to $79 million [20].

Core Insights - ibex is shifting its focus to the government sector, aiming to provide next-generation contact center and citizen engagement solutions using AI technology [1][2][3] - The company emphasizes the need for government agencies to enhance citizen experiences by adopting innovative, digital-first solutions that meet rising expectations [2][4] Company Strategy - ibex plans to leverage its extensive experience in customer engagement to help government entities improve service delivery and efficiency [2][3] - The company aims to address budget constraints faced by government agencies by offering cost-effective, human-centered solutions that accelerate ROI [3][4] Technology and Solutions - Central to ibex's government offering is the ibex Wave iX platform, which provides AI-driven customer support capabilities across multiple channels [4] - The Wave iX platform is designed to facilitate seamless interactions between customer service agents and citizens, ensuring consistent service quality [4] Operational Scale - ibex operates approximately 30 global delivery centers and employs over 33,000 staff, managing nearly 170 million customer interactions annually [5][6] - The company generates over $2.2 billion in lifetime customer revenue each year, showcasing its significant impact on customer experience [6]

Core Insights - IBEX Limited will report its fourth quarter and fiscal year 2025 financial results on September 11, 2025, after market close [1][2] - A conference call and webcast will be held at 4:30 p.m. ET to discuss financial results, recent developments, and business outlook [1][2] Company Overview - IBEX is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions [1][3] - The company operates approximately 30 global operations facilities and utilizes next-generation technology to enhance customer experiences across various sectors including retail, e-commerce, healthcare, fintech, utilities, and logistics [3] Operational Highlights - IBEX employs over 33,000 individuals and manages nearly 170 million customer interactions annually [4] - The company generates over $2.2 billion in lifetime customer revenue each year through its AI-powered Wave iX solutions suite [4]

Group 1 - ibex announced its sponsorship of the 2025 Creighton Farms Invitational, an event benefiting the Nicklaus Children's Health Care Foundation and the PKU Hope Foundation [1][8] - The event aims to raise awareness for PKU and support childhood illness treatment, with ibex's CEO highlighting the importance of the foundations' work in providing pediatric healthcare [2][3] - The Nicklaus Children's Health Care Foundation, established in 2004, collaborates with pediatric hospitals to support innovative programs for childhood illness diagnosis and treatment [2] Group 2 - The PKU Hope Foundation focuses on improving the quality of life for individuals with PKU by supporting research, community building, and advocacy [3] - ibex engages in philanthropic efforts through its ibex Cares program, donating hundreds of thousands of dollars to local charities and disaster relief globally [4] - ibex operates a global customer experience delivery model with approximately 31 facilities and a workforce of over 31,000 employees, utilizing advanced technology to enhance customer interactions [5][6]

Core Insights - ibex has appointed Michael Darwal as President of ibex Digital, recognizing his significant contributions to the growth of the digital business [1][2] - Under Darwal's leadership, ibex Digital is experiencing double-digit growth rates and has improved customer acquisition and agent performance [2] - The company manages over 200 million customer interactions annually, generating more than $2 billion in lifetime value for clients [2][6] Company Overview - ibex specializes in business process outsourcing (BPO) and AI-powered customer engagement technology solutions [1][5] - The company operates approximately 31 facilities globally and employs over 31,000 people [5][6] - ibex Digital focuses on online acquisition technology and customer engagement solutions, enhancing client capabilities in various marketing channels [2][5] Leadership and Experience - Michael Darwal has been with ibex since 2013, holding various leadership roles and bringing two decades of experience in digital marketing and operations [3][4] - In addition to his role as President of ibex Digital, Darwal will continue as Deputy CFO, overseeing financial forecasting and investor relations [4]

Core Insights - ibex has been recognized as a Leader in the Frost Radar™ Customer Experience Management Outsourcing 2025 report for both North America and Latin America, highlighting its strong position in the BPO industry [1][2] Company Performance - The company has demonstrated exceptional innovation and growth, attributed to its AI strategy and market-leading performance, as noted in the Frost Radar™ report [2][3] - ibex's Wave iX AI solutions platform is a key driver of its success, enhancing customer experience through predictive analytics, automation, and real-time business intelligence [3] Employee Development - A significant factor in ibex's success is its commitment to employee development, with 95% of leaders having started as agents, fostering experienced leadership and employee loyalty [4] Customer Experience Strategy - The company emphasizes a comprehensive approach to next-generation customer experience, integrating technology, business analytics, and a skilled workforce to deliver tailored solutions quickly [5] Operational Scale - ibex operates approximately 30 global delivery centers and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6]

Core Points - ibex has announced a $25,000 donation to the Wounded Warrior Project (WWP) as part of its global philanthropic program, ibex Cares, aimed at supporting the well-being of post-9/11 veterans [1][3] - The Wounded Warrior Project, established in 2003, is the leading veterans service organization in the U.S., providing essential support to wounded veterans and their families at no cost [2][7] - The donation aligns with ibex's core values of compassion and community service, emphasizing the company's commitment to giving back to those who have served the country [3][4] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating 31 facilities worldwide [5][6] - The company employs approximately 31,000 individuals and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6] - ibex Cares encourages employee involvement in local charitable causes, fostering a culture of giving back across its global operations [3][4]

Core Insights - The 2025 CX Leadership Awards recognize top innovators and leaders in customer experience (CX) globally, highlighting their contributions to enhancing customer engagement and streamlining the customer journey [1][2][3] Company Overview - ibex is a leading global provider of business process outsourcing (BPO) and AI-powered CX solutions, operating approximately 30 facilities worldwide and employing over 31,000 people [6][7] - The company combines advanced AI technology with extensive CX expertise to deliver innovative solutions that enhance customer interactions and drive growth [5][6] Awards and Recognition - The 2025 CX Leadership Award winners were celebrated at ibex's Fourth Annual CX Leadership Awards Dinner during Customer Contact Week in Las Vegas, showcasing their vision and innovation in the CX industry [2][8] - Notable winners include leaders from various companies who have demonstrated excellence in transforming customer experiences through innovative strategies and technologies [9] Technology and Innovation - ibex leverages its AI-powered ibex Wave iX solutions to refine customer interactions, ensuring a seamless customer journey while maximizing impact and service delivery [5][7] - The company emphasizes the importance of combining technology with human expertise to address complex customer needs effectively [4][5]

Core Insights - The survey indicates a strong commitment to integrating AI technologies in customer experience (CX) operations, with 81% of global CX executives planning to deploy AI in their contact centers in 2025 [1][8] - There is a significant demand for AI solutions and expertise, as over 80% of enterprise contact center leaders aim to expand AI's role within their operations [2] AI Applications and Benefits - Respondents rated CX insights and analytics as the most valuable AI application with a score of 4.3 out of 5, followed by real-time agent assistance at 4.0 out of 5 [3] Concerns Regarding AI Implementation - Security and privacy issues are the top concerns for 50% of respondents, closely followed by ethical use of AI at 49%. Other concerns include quality matters (35%), development process bias (29%), and limited knowledge about AI tools (16%) [4] Company Overview - ibex is a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating approximately 30 facilities worldwide and managing nearly 175 million customer interactions annually [5][6]