| --- | --- | --- | |------------------------------------------------------------------|-------|------------------------| | | | | | | | | | | | | | | | Built for what's next. | | November 15, 2022 ibex Q1 FY2023 Earnings Call Bob Dechant, CEO | | | | | | | Built for what's next. Disclaimer This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements contained in this presentation, other than statements of historical facts, a ...

Client Dependency and Revenue - The top three clients accounted for 27% of the company's revenue, with the top client alone contributing 12% for the fiscal year ended June 30, 2022[45]. - The company’s business is dependent on key clients, and the loss of any significant client could materially affect financial results[45]. - The company faces potential adverse effects from client consolidation, which could reduce the number of clients and revenue[50]. - Company derived 96.6% of its revenue from U.S. clients in the fiscal year ended June 30, 2022, indicating a heavy reliance on the U.S. market[109]. Operational Risks - The company experienced significant operational disruptions due to the COVID-19 pandemic, impacting financial condition and results of operations[34]. - The company may incur additional costs to ensure operational continuity and support remote work due to the pandemic[37]. - The company is subject to risks from cybersecurity threats, including a ransomware attack in August 2020 that led to unauthorized access to non-production data files[39]. - The company relies heavily on technology and third-party telecommunications providers, which poses risks to service delivery and operational reliability[58]. - The company faces risks from political instability and natural disasters in key international markets, which could disrupt operations[63]. - The company has long sales and implementation cycles, which require substantial resources and may delay revenue recognition[55]. Financial Performance and Costs - Payroll and related costs accounted for $344.0 million, or 69.7% of total revenue for the fiscal year ended June 30, 2022[87]. - Profitability is heavily dependent on asset utilization, pricing strategies, and cost control; failure in these areas could materially affect financial performance[93]. - Significant accounts receivable from a limited number of clients pose a risk; delays in payments could adversely impact cash flow and financial condition[95]. - High working capital requirements and substantial start-up costs for new investments may affect the company's ability to fund operations and growth[98]. - The company anticipates significant ongoing capital expenditures for technology and communications infrastructure to maintain competitiveness[60]. Market Competition - Competition in the customer engagement market is intense, with significant pressure on pricing and service quality from both existing and new competitors[106]. - Unfavorable economic conditions, particularly in the telecommunications and technology sectors, could negatively impact demand for the company's solutions[108]. - Increased competition for skilled employees may lead to higher employee compensation, impacting profit margins[87]. Regulatory and Compliance Issues - The company is exposed to risks from potential new laws and regulations that could limit outsourcing activities, affecting business operations[53]. - The company is subject to the EU General Data Protection Regulation (GDPR), which can impose fines of up to €20 million or 4% of global annual revenues for non-compliance[142]. - The California Consumer Privacy Act (CCPA) requires companies to provide disclosures to consumers and allows for civil penalties for violations, impacting operational costs[141]. - Compliance with sector-specific regulations, particularly in telecommunications, increases legal risk and may require additional security measures[133]. - The company faces evolving privacy and data protection laws that may necessitate significant resource allocation to adapt its business practices[140]. International Operations - The company relies heavily on international operations in the Philippines, Jamaica, Pakistan, and Nicaragua, where labor costs are substantially lower than in the U.S.[64]. - The company operates in 43 countries across three continents, facing diverse legal and regulatory requirements that can be costly and time-consuming to comply with[122]. - The company may incur additional costs and face restrictions on operations due to new laws and regulations concerning privacy and data security[148]. Taxation and Financial Liabilities - As of June 30, 2022, the company had total indebtedness of $104.7 million, including $89.7 million in lease liabilities[153]. - The company may face increased tax liabilities due to complex international tax laws and potential adverse outcomes from tax examinations[173]. - The company is subject to transfer pricing regulations, which require transactions among subsidiaries to be on arm's-length terms, failure of which may result in increased tax liabilities[174]. Corporate Governance and Shareholder Issues - The company has never declared or paid any dividends, with the last dividend being a one-time payment of $4.0 million approved on July 21, 2020[206]. - The company is classified as an emerging growth company (EGC) and may take advantage of reduced disclosure requirements until it no longer qualifies as an EGC[207]. - Major shareholders can control the appointment of directors, which may affect management decisions and shareholder interests[218]. - The concentration of ownership may delay or prevent a change of control and could adversely affect the market price of the company's common shares[220]. Legal and Compliance Costs - The company incurs significantly greater legal, accounting, and compliance costs as a public company compared to when it was private[213]. - The company expects to incur significant expenses related to compliance with auditor attestation requirements of Section 404 after no longer being classified as an Emerging Growth Company (EGC)[216]. - The company may incur additional costs if the choice of forum provision regarding legal actions is found unenforceable[204].

IBEX Limited (NASDAQ:IBEX) Q4 2022 Earnings Conference Call September 22, 2022 4:30 PM ET Company Participants Brinlea Johnson - Managing Director, The Blueshirt Group Bob Dechant - Chief Executive Officer Karl Gabel - Chief Financial Officer Conference Call Participants Tobey Sommer - Truist Ryan Potter - Citigroup Robbie Bamberger - Baird Arvind Ramnani - Piper Sandler Operator Welcome to the IBEX Fourth Quarter and Fiscal Year 2022 Earnings Conference Call. At this time all participants are in a listen-o ...

Financial Performance - FY22 revenue reached $493.6 million, a 11.2% year-over-year increase[13] - Adjusted EBITDA for FY22 was $66.8 million, representing a 13.5% margin[13] - Q4 FY22 revenue hit a record $123.7 million, up 13.6% year-over-year[13] - Q4 FY22 adjusted EBITDA was $18.7 million, with a 15.1% margin, a 50 bps increase from Q4 FY21[13,22] - Non-GAAP free cash flow for FY22 was $24.2 million[13,39] Client & Business Growth - Revenue from new clients since FY16 grew by 43% in Q4'22 and represents 74% of total revenues[18,28] - Legacy clients' revenue declined by 40% year-over-year, accounting for 15% of total revenue in Q4'22[28] - The company won 23 new logos year-to-date[19] - New clients average 2.5-4.5x revenue over year 2 & year 3[12,44] Financial Position & Capital Allocation - The company has $48.8 million in cash and $50.5 million in revolver availability[23,39] - A $20 million share repurchase authorization is in place[12,44] - Capital expenditures were $25.9 million, representing 5.3% of revenue[39] FY23 Guidance - Revenue is projected to be between $545 million and $555 million, indicating 11.4% growth at the midpoint[26] - Adjusted EBITDA is expected to be between $77 million and $79 million, with a 14.2% margin at the midpoint[26]

Revenue Growth - Fourth quarter revenue increased 13.6% to $123.7 million compared to the prior year quarter[4] - Fiscal year 2022 revenue increased 11.2% to $493.6 million compared to $443.7 million in the prior year[4] - Revenue generated from clients won since fiscal year 2016 grew 43% and represented 74% of total revenue in the fourth quarter[4] - First quarter 2023 organic revenue is projected to be between $124 million and $127 million, with a midpoint growth of 15.6% versus the prior year quarter[17] - Revenue for the three months ended June 30, 2022, was $123,707 thousand, an increase of 13.5% compared to $108,878 thousand for the same period in 2021[23] Profitability - Fiscal year 2022 net income increased to $23.0 million compared to $2.8 million in the prior year[4] - Net income for the year ended June 30, 2022, reached $22,990 thousand, a significant increase from $2,847 thousand in 2021, representing a growth of 708.5%[23] - The basic earnings per share for the year ended June 30, 2022, was $1.26, compared to $0.16 in 2021, reflecting a substantial increase of 687.5%[23] - Adjusted net income for Q3 2022 was $7,878,000, representing a 36.5% increase from $5,774,000 in Q3 2021, with an adjusted net income margin of 6.4%[25] - The company reported a net income margin of 4.0% for Q3 2022, compared to 3.7% in Q3 2021[25] Cash Flow - Cash flow from operations in the fourth quarter increased to $27.8 million compared to $1.8 million in the prior year quarter[7] - Free cash flow for the fourth quarter increased to $25.1 million compared to ($3.2) million in the prior year quarter[11] - Operating cash inflow for the year ended June 30, 2022, was $50,129 thousand, compared to $25,897 thousand in 2021, indicating a growth of 93.5%[24] - The company reported net cash provided by operating activities of $27,849,000 for Q3 2022, compared to $1,778,000 in Q3 2021[28] - Free cash flow for Q3 2022 was $25,142,000, a significant improvement compared to a negative free cash flow of $(3,174,000) in Q3 2021[28] Financial Position - Total assets as of June 30, 2022, amounted to $290,137 thousand, up from $274,287 thousand in 2021, reflecting a growth of 5.8%[22] - Total equity increased to $100,289 thousand in 2022, compared to $80,659 thousand in 2021, marking a rise of 24.3%[22] - Total current liabilities decreased to $102,367 thousand in 2022 from $105,715 thousand in 2021, a reduction of 3.2%[22] - Total debt as of June 30, 2022, was $104,736,000, a decrease from $112,516,000 in 2021, while net debt increased slightly to $55,905,000 from $54,674,000[30] Margins and Expenses - Non-GAAP adjusted EBITDA margin increased to a record 15.1% in the fourth quarter compared to 14.6% in the prior year quarter[4] - Adjusted EBITDA for the year ended June 30, 2022, was $66,836,000, slightly up from $66,244,000 in 2021, with an adjusted EBITDA margin of 13.5%[26] - EBITDA for Q3 2022 reached $15,393,000, up from $13,491,000 in Q3 2021, resulting in an EBITDA margin of 12.8%[26] - The company incurred finance expenses of $2,202,000 in Q3 2022, compared to $2,111,000 in Q3 2021[26] - The company reported a finance expense of $8,797 thousand for the year ended June 30, 2022, slightly down from $9,034 thousand in 2021[23] Client Base and Diversification - The Telecom vertical now represents 18.1% of annual revenue, down from 29.3% in the prior year, indicating client base diversification[11] - The company’s deferred revenue increased to $12,593 thousand in 2022 from $7,087 thousand in 2021, representing a growth of 77.5%[22] Shareholder Information - The weighted average shares outstanding for Q3 2022 were 18,147,541, resulting in adjusted fully diluted earnings per share of $0.43[25] - Non-recurring expenses for Q3 2022 totaled $1,502,000, down from $2,364,000 in Q3 2021[26]

IBEX Limited (NASDAQ:IBEX) Q3 2022 Earnings Conference Call May 18, 2022 4:30 PM ET Company Participants Brinlea Johnson - IR, The Blueshirt Group Bob Dechant - CEO Karl Gabel - CFO Conference Call Participants David Koning - Baird Jasper Bibb - Truist Securities Matthew Roswell - RBC Capital Markets Ashwin Shirvaikar - Citi Operator Welcome to the IBEX Third Quarter Full Year 2022 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speakers' remarks, there will be ...

| --- | --- | |-------------------------------|------------------------| | | | | | | | | | | | Built for what's next. | | ibex Q3 FY2022 Earnings Call | | | May 18, 2022 | | | | | Built for what's next. Disclaimer This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements contained in this presentation, other than statements of historical facts, are forward-looking statements. The words "believe," "estimate," "expect," "ma ...

Exhibit 99.1 IBEX Limited Announces Third Quarter of Fiscal Year 2022 Financial Results Key Highlights WASHINGTON, DC— May 18, 2022—IBEX Limited ("ibex"), a leading global provider in business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its third fiscal quarter ended March 31, 2022. "We delivered a strong third quarter with record year-over-year organic revenue growth of 19%, which accelerated from an impressive 13% revenue growth in Q2. ...

| --- | --- | |-------------------------------|------------------------| | | | | | | | | | | | Built for what's next. | | ibex Q2 FY2022 Earnings Call | | | February 16, 2022 | | | | | Built for what's next. Disclaimer This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements contained in this presentation, other than statements of historical facts, are forward-looking statements. The words "believe," "estimate," "expect, ...

Financial Data and Key Metrics Changes - Revenue increased approximately 13% year over year, reaching a record $132.2 million, representing a combined two-year growth of 23% [8][35] - Last twelve months (LTM) revenue and EBITDA are $458 million and $61.8 million respectively, resulting in a 7.1% organic growth and a 13.5% EBITDA margin [9][40] - Net income for the second quarter was $8.5 million compared to $2.5 million in the same period last year, primarily driven by a decrease in fair value measurement related to the warrant liability [37] Business Line Data and Key Metrics Changes - Revenue from new clients grew by 57% during the quarter, now representing 70% of total company revenues [10][35] - Legacy three clients' revenues were approximately flat sequentially, now representing less than 20% of revenue, down from 44% at the time of the IPO [11][36] - FinTech and HealthTech verticals now account for approximately 20% of the business combined, with projected inorganic revenue exceeding $100 million for the fiscal year [17][41] Market Data and Key Metrics Changes - The geographical makeup shows that 88% of seats are in high-margin regions, which have grown at a 22% CAGR since FY '16 [19] - The telecommunications vertical exposure decreased to 17.2% of revenue compared to 29.5% a year ago [41] Company Strategy and Development Direction - The company is transforming into a digital-first business, referred to as BPO 2.0, with a focus on client diversification and high-margin growth [7][15] - The growth model emphasizes a "land and expand" approach, aiming to increase wallet share with clients over time [13] - The company is increasing revenue growth guidance to 10% to 12% from a previous range of 7% to 9% while maintaining EBITDA guidance [31] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the business's growth trajectory, expecting continued acceleration in the second half of the year [18][31] - The company has maintained 100% client retention, indicating strong value propositions and operational effectiveness [17] - Management acknowledged challenges related to wage inflation but noted successful negotiations for price adjustments with clients [56] Other Important Information - The company announced a share repurchase program authorized for up to $20 million, reflecting confidence in the business and attractive internal rates of return [24][71] - The ownership structure broadened as the majority shareholder reduced its stake from 62% to 35%, allowing for a more diverse investor base [23] Q&A Session Summary Question: Margin improvement outlook - Management indicated that while there may be fluctuations in margins due to client clusters, the long-term trajectory for EBITDA margins is expected to be north of 15% [50] Question: CapEx visibility - Management expects CapEx to diminish as operations return to pre-pandemic models, projecting a lower range of about 5% for future growth [52] Question: Wage inflation impact - Management has engaged with clients for price adjustments due to rising wages, with many contracts including cost of living adjustments [56] Question: Revenue growth from new contracts - Management expressed confidence that the growth from new clients will offset the legacy business's headwinds, with expectations for strong growth in Q3 and Q4 [79] Question: Share repurchase concerns - Management acknowledged the liquidity concerns but emphasized the compelling internal rate of return on the share buyback, viewing it as a wise use of capital [71]