Philippines outsourcing pioneer to join as an independent director; bringing significant CX expertise in Healthcare and Financial ServicesWASHINGTON, Jan. 06, 2025 (GLOBE NEWSWIRE) -- IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced the appointment of Karen Batungbacal to its Board of Directors. Batungbacal will begin her official duties as a board member on January 20, 2025. “We are excited to welcome K ...

Financial Data and Key Metrics Changes - IBEX achieved record Q1 revenue of $129.7 million, up 4.1% from $124.6 million in the prior year quarter [9][17] - Adjusted EBITDA margin improved to 12%, marking the ninth increase in the last ten quarters [10][22] - Record net income of $7.5 million, slightly up from $7.4 million in the prior year quarter [10][20] - Adjusted EPS increased to $0.52, up 30% from $0.40 a year ago [10][23] Business Line Data and Key Metrics Changes - Revenue growth was driven by HealthTech (23.4%), retail and e-commerce (8.6%), and travel transportation and logistics (10%), while FinTech declined by 13% [17][24] - Higher-margin offshore and nearshore revenues now comprise 76% of total revenue, up from 75% in the prior year quarter [18] - Digital and omnichannel services represented 76% of total revenue, consistent with the prior year [19] Market Data and Key Metrics Changes - HealthTech increased to 14.1% of first quarter revenue from 11.9% in the prior year quarter [24] - Retail and e-commerce increased to 24.5% from 23.4% in the prior year quarter [24] - Exposure to FinTech decreased to 12.4% from 14.8% in the prior year quarter [25] Company Strategy and Development Direction - The company is focused on margin expansion by growing higher-margin services and geographies, which represent nearly 80% of overall business [7][8] - IBEX aims to leverage AI solutions to extend its competitive advantage [8][15] - The company expects to continue driving revenue growth and margin expansion throughout FY 2025 [15][31] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in maintaining momentum and achieving mid-single-digit growth, driven by new client signings and market share gains [34][36] - There are still challenges in the macro environment, but the company is optimistic about its growth trajectory [36][37] - The company anticipates revenue for FY 2025 to be in the range of $515 million to $525 million, raising the lower end of the previous guidance [31] Other Important Information - Capital expenditures increased to $3.6 million, or 2.8% of revenue, driven by expansions in offshore and nearshore regions [27] - Free cash flow was $4.1 million, down from $6.6 million in the prior year quarter due to increased capital expenditures [28] - The company repurchased approximately 282,000 shares for $4.7 million in the first quarter [29] Q&A Session Summary Question: Revenue inflection and growth sustainability - Management noted strong visibility from new client signings and market share gains, contributing to growth momentum [34][35] Question: HealthTech growth drivers - Growth in HealthTech was attributed to both new client wins and existing clients increasing their business with IBEX [38]

| --- | --- | --- | --- | |------------------------------------------------------------|-------|-------|-------------------------| | | | | | | | | | | | | | | Built for what's next . | | Nov 7, 2024 ibex Q1 FY2025 Earnings Call Bob Dechant, CEO | | | | | | | | | Built for what's next. . Disclaimer This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements contained in this presentation, other than statements of historical ...

Financial Performance - The company reported revenues of $129.7 million for the three months ended September 30, 2024, representing a 4.1% increase compared to $124.6 million in the prior year quarter[123]. - Net income for the same period was $7.5 million, a 1.4% increase from $7.4 million in the prior year quarter, driven by higher revenues and improved operational delivery[123]. - Income from operations was $9.1 million for the three months ended September 30, 2024, with an operating margin of 7.0%, up from 6.7% in the prior year quarter[150]. - Adjusted net income for the three months ended September 30, 2024, was $9.0 million, with an adjusted net income margin of 7.0%, compared to 6.1% in the prior year quarter[158]. - EBITDA for the three months ended September 30, 2024, was $14.0 million, with an adjusted EBITDA of $15.6 million and an adjusted EBITDA margin of 12.0%[164]. - Free cash flow decreased to $4.1 million for the three months ended September 30, 2024, down from $6.6 million in the prior year quarter, driven by increased capital expenditures[169]. - Net cash as of September 30, 2024, was $60.8 million, compared to $61.2 million as of June 30, 2024[171]. - The company reported a net cash inflow from operating activities of $7.8 million for the three months ended September 30, 2024, a decrease from $8.7 million in the prior year quarter[181]. Revenue Growth - The HealthTech vertical saw a revenue increase of $3.5 million, or 23.4%, while Retail & E-commerce and Travel, Transportation & Logistics verticals increased by 8.6% and 10.0%, respectively[141]. - Demand for customer interaction services increased due to growth in existing clients and new client acquisitions in strategic verticals[127]. Operational Efficiency - The company expanded its delivery center capacity and opened two new sites during the quarter, enhancing its operational capabilities[122]. - The company is aggressively integrating AI into its solutions, leveraging its Wave iX technology to enhance customer experience and operational efficiency[126]. - Labor costs increased due to wage pressures, but the company offset some of these costs through higher agent quality and increased productivity[131]. - The company successfully negotiated price increases with many clients due to tightening labor markets and rising operational costs[136]. Client Diversification - The largest client accounted for 11% of total revenues, while the top three clients represented 26%, indicating a focus on client diversification[135]. Expenses and Costs - SG&A expense increased by $3.2 million, or 13.8%, to $26.2 million for the three months ended September 30, 2024, primarily due to higher payroll and related costs[148]. - Income tax expense increased by $0.6 million to $2.0 million for the three months ended September 30, 2024, with an effective tax rate of 20.8%[152]. - D&A expense decreased by $0.7 million, or 13.3%, to $4.4 million for the three months ended September 30, 2024, as a percentage of revenue, D&A decreased to 3.4%[149]. - The company experienced changes in foreign currency gains/losses amounting to $2.3 million year over year, impacting SG&A expenses[148]. Cash and Financing Activities - As of September 30, 2024, the company had cash and cash equivalents totaling $62.3 million, including $8.2 million located outside the United States[180]. - During the three months ended September 30, 2024, the company incurred net expenditures of $3.6 million on investing activities, primarily for expansions in offshore and nearshore regions[183]. - The company expended $4.6 million on financing activities during the three months ended September 30, 2024, with $4.8 million related to purchasing common shares[184]. - The company authorized a share repurchase program of $30 million on May 1, 2024, and repurchased 282,129 shares totaling $4.7 million during the three months ended September 30, 2024[177]. - Total indebtedness as of September 30, 2024, was $1.5 million, consisting of finance leases, with compliance to all debt covenants[174]. - The company did not have any outstanding balances on its $80 million revolving credit facility as of September 30, 2024, indicating no interest expense exposure from this facility[194]. Liquidity and Currency Impact - The company believes its existing cash balance and cash generated from operations will be sufficient to meet liquidity requirements for at least the next twelve months[175]. - A 10% appreciation/depreciation in the Philippine Peso against the U.S. dollar would have increased or decreased expenses incurred in PHP by approximately $3.3 million or $2.7 million, respectively[190].

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 30+ operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world's leading companies across retail, e-commerce, healthcare, fintech, ...

About ibex About the Globee Awards WASHINGTON, June 18, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, is proud to announce that it has been awarded a Gold Globee in the Customer Service Outsourcing Provider category at the 11th Annual 2024 Globee® Awards for Customer Excellence. "We are proud to receive the top honor for Customer Service Outsourcing Provider at this year's Globee Awards," ...

"The CX industry is evolving every day and the 2024 CX Leadership Award winners are at the forefront of that transformation – through vision, technology, innovation, and optimization," said Julie Casteel, Chief Strategic Accounts Officer and CMO at ibex. "As a global leader in delivering next-generation AI-powered CX solutions for some of the world's greatest brands, ibex congratulates these outstanding leaders for their commitment to delivering world-class customer experience for their brands." "Award hono ...

Company Overview - IBEX Limited is a leading provider in global business process outsourcing (BPO) and AI-powered customer engagement technology solutions [3][4] - The company operates a global customer experience (CX) delivery center model with 29 operations facilities worldwide [3] - IBEX employs over 30,000 individuals and manages nearly 200 million critical customer interactions annually [4] Financial Impact - IBEX adds over $2.2 billion in lifetime customer revenue each year through its services [4] Upcoming Events - CEO Bob Dechant is scheduled to present at the Baird 2024 Global Consumer, Technology & Services Conference on June 4, 2024, at 11:25 a.m. ET in New York City [1][2]

LAS VEGAS, May 30, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its sponsorship of CCW Customer Contact Week 2024 in Las Vegas, June 3-6. CCW is the pinnacle event for contact center and customer experience (CX) leaders, where innovators across various industries and functions converge to sculpt world-class customer journeys. "We are excited to engage with the industry lea ...

WASHINGTON, May 22, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that the ibex Wave iX AI-enabled CX solution suite has earned a Platinum Award for Achievement in Technology Innovation in the 2024 TITAN Business Awards. "ibex is proud to receive the TITAN Platinum Award for Technology Innovation of 2024," said ibex CEO Bob Dechant. "Generative AI is changing the CX landsc ...