Exhibit 99.1 IBEX Announces Third Quarter of Fiscal Year 2024 Financial Results with Record Performance WASHINGTON, DC— May 9, 2024 —IBEX Limited ("ibex"), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its third fiscal quarter ended March 31, 2024. "Our third quarter fiscal 2024 results were one of the strongest in our history, with record levels of adjusted EBITDA margin and adjusted EPS" commented Bo ...

WASHINGTON, April 30, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Christy O'Connor, Chief Legal Officer at ibex, has been recognized as a 2024 Top 10 Corporate Counsel Award Winner by OnCon Icon. "Christy's recognition as a Top 10 Corporate Counsel is a testament to her exceptional leadership, legal acumen, and unwavering commitment to excellence," said Bob Dechant, CEO of ibex ...

FORT WORTH, Texas, April 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it will be at CS Week Conference 48, in Fort Worth, Texas, April 29 to May 2, 2024. ibex will be showcasing its full suite of integrated CX solutions designed to help utilities connect, engage, and stay connected with their customers throughout the modern utility lifecycle. "ibex continues to drive innovation a ...

WASHINGTON, April 25, 2024 (GLOBE NEWSWIRE) -- IBEX Limited ("ibex") (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it will report third quarter 2024 financial results after the market close on Thursday, May 9, 2024. Management will host a conference call and webcast to discuss the Company's financial results, recent developments, and business outlook at 4:30 p.m. ET. What:IBEX Limited Announces Third Quarter ...

WASHINGTON, April 23, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it has been recognized as one of the "Best Employers for Diversity 2024" by Forbes. This recognition reflects ibex's deep-rooted commitment to global workplace diversity, equity, and inclusion. "We believe that diversity creates dynamic opportunities for personal and professional growth," said Bob Dechant, CEO of ...

WASHINGTON, April 22, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Jim Ferrato, Chief Information Officer, will retire June 30, 2024. Ferrato has served as CIO of ibex since 2015. His leadership has been instrumental in the company's success, from building its award-winning BPO 2.0 technology platform to ramping up thousands of remote employees during COVID. Ferrato also led the ...

WASHINGTON, April 10, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it has been named a winner in the 2024 Excellence in Customer Service Awards for Technology of the Year, presented by the Business Intelligence Group. "We are honored to be named Technology of the Year for our AI-powered Wave iX solution suite in the 2024 Excellence in Customer Service Awards," said ibex CEO Bob ...

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Financial Data and Key Metrics Changes - Revenue for the second quarter was $132.6 million, a decline of 4.8% from $139.3 million in the prior year quarter [75] - Net income decreased to $6.1 million from $9.3 million in the prior year quarter, primarily due to deferred training revenue and strategic investments [8][75] - Adjusted EBITDA was $14.3 million, or 10.8% of revenue, compared to $19.4 million, or 13.9% of revenue for the same period last year [9] - Free cash flow was negative $4.5 million for the quarter, compared to negative $2.7 million in the prior year quarter [79] - Fully diluted EPS was $0.33 compared to $0.49 in the prior year quarter [77] Business Line Data and Key Metrics Changes - Digital and omnichannel delivery now represents 79% of total revenue, up from 73% in the second quarter a year ago [7] - Offshore and nearshore revenues now comprise 77% of total revenue, compared to 73% in the prior year quarter [7] - Retail and e-commerce increased to 29.0% of second quarter revenue versus 26.9% in the prior year quarter [78] - HealthTech increased to 12.2% of second quarter revenue versus 8.7% in the prior year quarter [78] Market Data and Key Metrics Changes - The FinTech vertical saw a decline of approximately 30% year-over-year, significantly impacting overall revenue [54] - Telecommunications exposure decreased to 14.8% of quarterly revenue versus 16.7% in the prior year quarter [51] - The company experienced softness in client volumes, particularly in the FinTech and telecommunications sectors, attributed to macroeconomic factors [11][25] Company Strategy and Development Direction - The company is focusing on accelerating its leadership in deploying AI-based solutions, with a new Senior Vice President of Digital Transformation appointed to lead these efforts [4] - Strategic investments are being made in technology, sales, and marketing to support growth [8][44] - The company aims to optimize its footprint and capacity utilization by shifting volume mix toward offshore geographies [72] Management's Comments on Operating Environment and Future Outlook - Management expects continued softness in client volumes in the near term, with revenues in Q3 anticipated to trend similarly to the first two quarters [11] - Confidence remains in the strategy of driving growth in higher margin offshore regions, with expectations for improved adjusted EBITDA margins in the second half of the fiscal year [11][80] - The company is optimistic about its ability to win new clients and ramp up existing ones, particularly in the context of AI solutions [35][69] Other Important Information - The company has a net cash position of $48 million, providing flexibility for targeted investments [5] - Capital expenditures were $2.9 million, or 2.2% of revenue, down from $7.9 million, or 5.7% of revenue in the prior year quarter [79] - The company continues to execute its share buyback program, having repurchased over 700,000 shares since its announcement [46] Q&A Session Summary Question: What factors contributed to the decline in the FinTech segment? - The decline was primarily due to impacts from crypto clients and new economy trading app partners, which have been affected by economic conditions [55] Question: What is the outlook for margins moving forward? - Margins are expected to improve in the second half of the year, with new wins in higher margin regions contributing positively [20][56] Question: How is the company addressing volume softness? - The company is investing in its sales engine and believes it can outrun the current challenges through strong client engagement and a robust pipeline [98]

Washington, D.C. 20549 _______________________ FORM 10-Q _______________________ Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Bermuda 00-0000000 (State or other jurisdiction of incorporation or organization) (I.R.S. Employer Identification No.) (Mark One) x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended December 31, 2023 or o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 F ...