Core Insights - ServiceNow reported $3.41 billion in revenue for Q3 2025, a year-over-year increase of 21.8% [1] - The EPS for the same period was $4.82, up from $3.72 a year ago, exceeding the consensus estimate of $4.21 by 14.49% [1] - The revenue surpassed the Zacks Consensus Estimate of $3.35 billion, resulting in a surprise of 1.66% [1] Financial Performance Metrics - Current Remaining Performance Obligations (cRPO) stood at $11.35 billion, exceeding the average estimate of $11.09 billion [4] - Total Remaining Performance Obligations (RPO) reached $24.30 billion, compared to the average estimate of $23.48 billion [4] - Subscription revenues were reported at $3.3 billion, above the average estimate of $3.26 billion, reflecting a year-over-year change of 21.5% [4] - Professional services and other revenues amounted to $108 million, surpassing the estimated $87.25 million, marking a 31.7% increase year-over-year [4] - Non-GAAP gross profit from professional services and other was $12 million, exceeding the estimated $7.48 million [4] - Non-GAAP gross profit from subscription services was $2.74 billion, slightly above the estimated $2.72 billion [4] Stock Performance - ServiceNow shares returned +1.9% over the past month, while the Zacks S&P 500 composite increased by +3.8% [3] - The stock currently holds a Zacks Rank 3 (Hold), indicating potential performance in line with the broader market [3]

Core Insights - ServiceNow CEO Bill McDermott emphasized that artificial intelligence (AI) will not render enterprise software obsolete, highlighting the necessity of integrating with major hyperscalers to enhance their offerings [1][3] - The company provides essential software solutions for various industries, including asset management, operations, and security, which are critical for complex functions, particularly in sectors like financial services [2][3] - McDermott dismissed concerns that AI could replace systems of record, asserting that AI's effectiveness is limited when applied in siloed environments, and that it requires a cross-functional approach [3] Company Developments - ServiceNow proposed a five-for-one stock split to attract more retail investors, indicating a shift in focus beyond institutional investors [4] - Following a strong earnings report that exceeded expectations, ServiceNow's shares experienced a more than 4% increase in extended trading [4]

Core Insights - ServiceNow reported quarterly earnings of $4.82 per share, exceeding the Zacks Consensus Estimate of $4.21 per share, and up from $3.72 per share a year ago [1] - The earnings surprise was +14.49%, and the company has surpassed consensus EPS estimates in all four quarters over the past year [2] - Revenues for the quarter reached $3.41 billion, surpassing the Zacks Consensus Estimate by 1.66%, and up from $2.8 billion year-over-year [3] Earnings Performance - The company has consistently exceeded earnings expectations, with a surprise of +15.54% in the previous quarter [2] - The current consensus EPS estimate for the upcoming quarter is $4.40, with expected revenues of $3.5 billion, and for the current fiscal year, the estimate is $16.82 on $13.16 billion in revenues [8] Market Position - ServiceNow shares have underperformed the market, losing about 11.5% since the beginning of the year, while the S&P 500 has gained 17.2% [4] - The Zacks Rank for ServiceNow is currently 3 (Hold), indicating expected performance in line with the market in the near future [7] Industry Context - The Computers - IT Services industry, to which ServiceNow belongs, is currently in the top 24% of over 250 Zacks industries, suggesting a favorable outlook compared to lower-ranked industries [9] - Another company in the same industry, Wix.com, is expected to report quarterly earnings of $1.45 per share, reflecting a year-over-year change of -3.3% [10]

Financial Data and Key Metrics Changes - Subscription revenue for Q3 2025 was $3.299 billion, growing 20.5% year over year in constant currency, exceeding guidance by 100 basis points [20] - Remaining performance obligations (RPO) ended at approximately $24.3 billion, representing 23% year over year constant currency growth [20] - Current RPO was $11.35 billion, reflecting 20.5% year over year constant currency growth, beating guidance by 250 basis points [20] - Non-GAAP operating margin was 33.5%, 300 basis points above guidance, driven by top-line outperformance and operational efficiencies [23] - Free cash flow margin was 17.5%, up 50 basis points year over year [23] Business Line Data and Key Metrics Changes - Now Assist had 12 deals over $1 million in net new ACV, including one over $10 million, indicating strong performance [22] - IT Service Management (ITSM) and HR Plus net new ACV doubled quarter over quarter, while IT Operations Management (ITOM) Plus net new ACV surged more than 5x quarter over quarter [22] - Customer Service Management (CSM) Plus deal volume tripled year over year [22] Market Data and Key Metrics Changes - The transportation and logistics sector led growth with over 90% year over year increase in net new ACV, followed by retail, hospitality, and education sectors, both growing over 50% [21] - The U.S. Federal business grew net new ACV over 30% year over year, showcasing strong demand in the government sector [21] Company Strategy and Development Direction - The company is focusing on AI business transformation, with a target of exceeding $1 billion in AI products ACV by 2026 [7][22] - ServiceNow is positioning itself as a leader in enterprise AI, integrating various technologies to provide comprehensive solutions [10][19] - The company is raising guidance for Q4 and full-year 2025, reflecting confidence in its growth trajectory and market opportunities [7][24] Management's Comments on Operating Environment and Future Outlook - Management expressed strong confidence in the future, highlighting the significant market opportunity for the platform and the ongoing demand for AI solutions [6][7] - The company acknowledged potential impacts from the ongoing government shutdown on deal timing in the U.S. Federal business for Q4 [26] Other Important Information - The Board of Directors approved a five-for-one stock split to make shares more accessible to a broader base of investors [24] - The company ended Q3 with $9.7 billion in cash and investments, indicating a robust balance sheet [23] Q&A Session Summary Question: Integration and Implementation of Agentic Technology - Bill McDermott discussed the importance of integration expertise and the role of external partners in successfully implementing agentic technology [30][31] Question: Broader Sales Organization and AI Solutions - Amit Zavery confirmed that the sales organization is becoming more adept at selling AI solutions, with a growing number of customers live on the platform [41] Question: Federal Government Shutdown Impact - Gina Mastantuono explained that while demand remains strong, the government shutdown has led to a more prudent approach in guidance [45][46] Question: Demand Trends and AI Consumption - Bill McDermott highlighted strong demand trends and the significant growth in AI consumption, particularly in the context of customer engagement [50][51] Question: MoveWorks Acquisition Update - Gina Mastantuono provided an update on the expected closing of the MoveWorks deal, emphasizing that current successes are independent of this acquisition [75] Question: AI Control Tower Demand - Amit Zavery noted that the AI Control Tower is gaining significant interest from customers concerned about managing AI security and compliance [80]

Financial Data and Key Metrics Changes - Subscription revenue for Q3 2025 was $3.299 billion, growing 20.5% year over year in constant currency, exceeding guidance by 100 basis points [20] - Remaining Performance Obligations (RPO) ended at approximately $24.3 billion, representing 23% year over year constant currency growth [20] - Current RPO was $11.35 billion, reflecting 20.5% year over year constant currency growth, beating guidance by 250 basis points [20] - Non-GAAP operating margin was 33.5%, 300 basis points above guidance, driven by top-line outperformance and operational efficiencies [23] - Free cash flow margin was 17.5%, up 50 basis points year over year [23] Business Line Data and Key Metrics Changes - Now Assist had 12 deals over $1 million in net new ACV, including one over $10 million, indicating strong performance [22] - IT Service Management (ITSM) and HR Plus net new ACV doubled quarter over quarter, while IT Operations Management (ITOM) Plus net new ACV surged more than 5x quarter over quarter [22] - Customer Service Management (CSM) Plus deal volume tripled year over year [22] Market Data and Key Metrics Changes - The transportation and logistics sector led growth with over 90% year over year increase in net new ACV, followed by retail, hospitality, and education sectors, both growing over 50% [21] - The U.S. Federal business grew net new ACV over 30% year over year, demonstrating strong demand [21] Company Strategy and Development Direction - The company is focused on AI business transformation, with a target of exceeding $1 billion in AI products ACV by 2026 [7][22] - ServiceNow aims to integrate AI into enterprise workflows, emphasizing the importance of governance and management of AI technologies [8][10] - The company is raising guidance for Q4 and full-year 2025, reflecting confidence in market opportunities and operational execution [7][24] Management's Comments on Operating Environment and Future Outlook - Management expressed strong confidence in the future, highlighting the significant market opportunity for the ServiceNow platform [6][7] - The ongoing government shutdown may impact deal timing in the U.S. federal business, but demand remains strong [26][45] - The company is optimistic about the trajectory of its business, with a robust pipeline heading into Q4 [53] Other Important Information - The Board of Directors approved a five-for-one stock split to make shares more accessible to a broader base of investors [24] - The company ended Q3 with $9.7 billion in cash and investments, indicating a strong balance sheet [23] Q&A Session Summary Question: Integration and Implementation of Agentic Technology - Bill McDermott discussed the importance of integration expertise and the role of external partners in implementing agentic technology [30][31] Question: Broader Sales Organization and AI Solutions - Amit Zavery confirmed that the sales organization is becoming more adept at selling AI solutions, with a growing number of customers live on the platform [41] Question: Federal Government Impact on Guidance - Gina Mastantuono explained that the company has factored in prudence regarding the federal government shutdown, affecting deal timing [45][46] Question: Demand Trends and AI Consumption - Bill McDermott noted that demand is stronger than ever, with significant growth in AI consumption and utilization [50][51] Question: MoveWorks Acquisition Update - Gina Mastantuono indicated that the MoveWorks deal is expected to close towards the end of Q4, enhancing ServiceNow's AI capabilities [75] Question: AI Control Tower Demand - Amit Zavery highlighted the strong interest in the AI Control Tower, which addresses customer concerns about managing AI technologies [80]

Financial Data and Key Metrics Changes - Subscription revenue for Q3 2025 was $3.299 billion, growing 20.5% year over year in constant currency, exceeding guidance by 100 basis points [19] - Remaining performance obligations (RPO) ended at approximately $24.3 billion, representing 23% year over year constant currency growth [19] - Current RPO was $11.35 billion, reflecting 20.5% year over year constant currency growth, beating guidance by 250 basis points [19] - Non-GAAP operating margin was 33.5%, 300 basis points above guidance, driven by top-line outperformance and operational efficiencies [22] - Free cash flow margin was 17.5%, up 50 basis points year over year [22] Business Line Data and Key Metrics Changes - Now Assist had 12 deals over $1 million in net new ACV, including one over $10 million, indicating strong performance in AI products [21] - IT Service Management and HR Plus net new ACV doubled quarter over quarter, while IT Operations Management Plus surged more than 5x quarter over quarter [21] - Customer Service Management Plus deal volume tripled year over year, showcasing significant growth in CRM solutions [21] Market Data and Key Metrics Changes - Transportation and logistics led the way with over 90% year over year growth in net new ACV, followed by retail, hospitality, and education, both growing over 50% [20] - U.S. Federal business grew net new ACV over 30% year over year, demonstrating strong demand in the government sector [20] Company Strategy and Development Direction - The company is focusing on AI business transformation, with a target of exceeding $1 billion in AI products ACV by 2026 [6][21] - The introduction of the AI Control Tower aims to provide governance and management for AI initiatives, addressing customer concerns about security and compliance [76][79] - The company is enhancing its platform with industry-specific solutions, leveraging partnerships to build tailored offerings for sectors like financial services and retail [67][68] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the future, raising guidance for Q4 and full-year 2025 based on strong Q3 performance [4][24] - The ongoing government shutdown may impact deal timing in the U.S. federal business, but demand remains strong [24][42] - The company is experiencing a cultural shift towards AI adoption internally, enhancing operational efficiencies and employee satisfaction [39] Other Important Information - The Board of Directors approved a five-for-one stock split to make shares more accessible to a broader base of investors [23] - The company ended Q3 with $9.7 billion in cash and investments, indicating a robust financial position [22] Q&A Session Summary Question: Integration and implementation of agentic technology - Management acknowledged the need for integration expertise and mentioned plans to invest in forward-deployed engineers to assist customers [28][33] Question: Broader sales organization and partner base for AI solutions - Management confirmed that the sales organization is becoming more adept at selling AI solutions, with a significant increase in customer assists [37][38] Question: Impact of government shutdown on guidance - Management noted that while demand remains strong, they have factored in prudence regarding the timing of federal deals due to the shutdown [41][42] Question: Consumption trends and AI credits - Management highlighted a 55x growth in assists since May, indicating strong customer engagement and usage of AI solutions [52][58] Question: Demand for AI Control Tower - Management reported a 4x growth in customer interest for the AI Control Tower, emphasizing its importance for managing AI initiatives [76][79]

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BREAKING: Tech Futures Rise On Amazon, Apple Enterprise software maker ServiceNow (NOW) reported third-quarter earnings and revenue that topped consensus estimates while guidance came in above views. The company announced a 5-for-1 split for ServiceNow stock. Reported after the market close on Wednesday, ServiceNow earnings per share for the quarter ending Sept. 30 rose 29% to $4.82 on an adjusted basis. Revenue climbed 22% to $3.407 billion, the Santa Clara, Calif.-based company said. ServiceNow stock anal ...

Now, earnings are out and the stock is up more than three and a half% here in overtime after a beat on the top and bottom lines, a raised guide, and the announcement of a 5for one stock split. Service Now revenue came in at $3.41% billion versus 3.35% billion consensus, earnings per share, $482 adjusted versus $427 expected. I spoke with CEO Bill Mcder about the results this afternoon on higher margins.He said, "You're seeing margin expansion on the OP margin level and the free cash flow margin level, not o ...

Now, earnings are out and the stock is up more than three and a half% here in overtime after a beat on the top and bottom lines, a raised guide, and the announcement of a 5for one stock split. Service Now revenue came in at $3.41% billion versus 3.35% billion consensus, earnings per share, $482 adjusted versus $427 expected. I spoke with CEO Bill Mcder about the results this afternoon on higher margins.He said, "You're seeing margin expansion on the OP margin level and the free cash flow margin level, not o ...