今天分享的是：2025年全球零售行业人工智能应用研究报告：互动时代的演进（英文版） 报告共计：34页 这份报告聚焦全球零售行业人工智能应用，探讨了其在互动时代的发展态势。 人工智能营销已从理论走向实践，营销人员将其纳入策略并探索可能性。在社会经济存在不确定性的背景下，零售商需整合客 户数据以打造人工智能驱动的规模化个性化客户体验，全球超80%的零售商正使用或转向SAP。 消费者愈发精明，常借助人工智能寻找产品和优惠却未必察觉，他们期待高度个性化体验，这要求营销团队整合企业资源计 划，连接运营数据与客户体验，并与各部门合作实现品牌差异化。 关键发现方面，线上线下融合加深，55%的零售购买发生在实体店，54%通过在线市场；人工智能成效显著，71%的营销人员认 为其加速了营销活动开展；个性化至关重要但存在差距，69%的消费者对个性化产品推荐满意，却有较多消费者认为品牌不够 理解自己或未个性化内容；人工智能应用受认可，消费者在客服聊天机器人等方面有积极体验；消费者对人工智能的数据隐私 信心不足，且营销人员与消费者在部分方面存在认知差距。 在态度上，不同地区的营销人员和消费者对人工智能的看法存在差异。营销方面，人工智能 ...

CPaaS revenues kept fueling top line in the quarterTransition to Zenvia Customer Cloud moving on as expected Strict expense control with G&A-to-revenues improving 6.7p.p. to 8.0% Normalized EBITDA of BRL 20.0 million SÃO PAULO, July 2, 2025 /PRNewswire/ -- Zenvia Inc. (NASDAQ: ZENV), the leading cloud-based CX solution in Latin America empowering companies to craft personal, engaging and fluid experiences throughout the customer journey, today reported its operational and financial metrics for the first qua ...

Barack Obama, Black Pink, Chris Martin, Richard Branson, and the late Queen of England. How are they relate to this girl on the right hand side of the picture. Have a guess.I will reveal the answer later in my talk. I've had a fancy career. In the last two decades, I built multi-million dollar private client businesses for the world's top luxury brands.My job was to grow teams that strive in relationship building with the top 1% of the luxury clients. We work very hard to create memorable customer experienc ...

WASHINGTON, June 26, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced it has been ranked as a Leader in the Frost Radar™ Customer Experience Management Outsourcing 2025 report for both North America and Latin America.  “We are proud to be named a Leader by Frost & Sullivan in its highly respected Frost Radar™ report for CX management outsourcing, which accurately reflects ibe ...

NEW YORK, June 24, 2025 (GLOBE NEWSWIRE) -- Verizon today announced its most significant customer experience transformation, designed to empower customers with easier, more personalized support. This evolution, a key component of Verizon's multi-year consumer strategy, introduces immediate and ongoing enhancements across customer care, digital services, and retail, leading the industry across every service dimension, built on America’s largest, fastest and most reliable 5G network at home and on the go. "To ...

TORONTO, June 23, 2025 (GLOBE NEWSWIRE) -- Flow Capital Corp. (TSXV:FW) (“Flow Capital” or the “Company”) is pleased to announce a second follow-on investment of $1.5M in portfolio company, GetTattle Inc. (dba “Tattle”), a global Customer Experience Improvement (“CXI”) software-as-a-service (“SaaS”) platform focused primarily on the restaurant and hospitality sector.This follow-on round brings Flow Capital’s total investment in Tattle to US$5.5 million, and reaffirms the Company’s strong conviction in Tattl ...

Infosys Aster™marketing suite and Adobe launch joint offering to enable global brands and marketers to unify customer experience at scale, personalize content to catalyze growth and streamline workflows for efficiency BENGALURU, India, June 18, 2025 /PRNewswire/ -- Infosys (NSE: INFY), (BSE: INFY), (NYSE: INFY), a global leader in next-generation digital services and consulting, and Adobe announced a strategic collaboration to jointly transform the marketing life cycle of global brands with AI. Together, th ...

NICE (NICE) 2025 Investor Day June 17, 2025 02:00 PM ET Speaker0 So hello everyone, and, welcome to our Investor Day at Interactions twenty twenty five. My name is Marty Cohen. I'm head of Investor Relations at NICE, and I know most of you. So I hope you enjoyed the general session. And so I'm going what I want to do is just take you brief briefly through the agenda for the rest of the day, and, then we can begin. So for this session, we're gonna hear presentations from different members of our senior manag ...

Industry’s Top Awards Honor the Innovators and Game-Changers Who are Reshaping the Customer Experience ibex Crowns the Winners of the 4th Annual CX Leadership Awards at CCW Las Vegas Honoring innovators and game-changers reshaping the customer experience WASHINGTON, June 17, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), the leading global provider of business process outsourcing (BPO) and AI-powered CX solutions, today announced the winners of the 2025 CX Leadership Awards, which honor the top customer e ...

Designer Brands (DBI) Q1 2026 Earnings Call June 10, 2025 08:30 AM ET Company Participants Ashley Firlan - SVP - Special Situations & IRDoug Howe - CEOJared Poff - EVP, CFO & CAOMauricio Serna - Executive DirectorDana Telsey - CEO and Chief Research Officer Conference Call Participants Dylan Carden - Research Analyst Operator Good morning, and welcome to the Designer Brands First Quarter twenty twenty five Results Conference Call. All participants will be in listen only mode. Followed by zero on your teleph ...