机场服务升级
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首都机场为70岁以上旅客提供免费行李打包,宠物托运“门到门”
Bei Jing Ri Bao Ke Hu Duan· 2025-06-25 04:29
Core Viewpoint - Capital Airport is enhancing its service offerings to improve passenger experience and align with national policies aimed at boosting inbound travel and consumption [1][3][5]. Group 1: Service Enhancements - The airport has set up six luggage service counters and offers free luggage packing services for travelers aged 70 and above, valued at 50 yuan [1][3]. - A comprehensive luggage service system includes packing, storage, transportation, and door-to-door services, along with a new "pet door-to-door" service for pet transportation [3][5]. - The airport has introduced a service brand "First Gateway, Let Love Gather," featuring 26 service products across six product lines to cater to diverse passenger needs [3][5]. Group 2: Specific Service Products - The "Capital Express" service targets business travelers, covering over 10 routes with more than 10 daily flights, accounting for 30% of total passenger volume [5]. - The "Home Away from Home" product includes over 30 services such as international e-boarding passes and free one-day tours in Beijing [5]. - The "Taste of the Capital" product focuses on local cuisine, featuring over 70 dining options and online ordering capabilities [5][6]. Group 3: Shopping and Consumer Experience - The "Enjoy Gift Rhythm" product creates a themed commercial street with local brands and unique cultural products, offering nearly 100 items for travelers [6]. - The airport has continuously upgraded its services, achieving a satisfaction score of over 4.99 and receiving multiple awards for service quality [6]. Group 4: Future Plans - Upcoming services include paid electric vehicle services for late arrivals and families, as well as comprehensive coverage of the "One Certificate Pass" service for domestic flights [6].
“五一”假期将至,白云机场提前做好保通保畅工作
Zhong Guo Min Hang Wang· 2025-04-30 13:58
Core Viewpoint - The upcoming "May Day" holiday combined with the Canton Fair is expected to significantly increase passenger traffic at Baiyun Airport, with a forecasted daily average of approximately 50,000 passengers and peak values potentially exceeding 53,000 passengers [1] Group 1: Passenger Traffic Management - Baiyun Airport has proactively planned for the "May Day" holiday, enhancing key operational areas such as "gate allocation," "baggage handling," "check-in services," and "passenger security checks" [3] - The airport will open additional security check channels during peak times to expedite passenger processing [3] Group 2: Team and Transit Services - To improve team passenger services during peak periods, Baiyun Airport will set up additional check-in counters and expedite check-in processes to reduce waiting times [5] - The airport has upgraded 11 transit waiting and resting areas, providing free light meals to meet the needs of long-waiting transit passengers [6] Group 3: Enhanced Transit Experience - Baiyun Airport has innovated its transit services, collaborating with airlines to create tailored support plans and improve customs clearance efficiency for international transit passengers [9] - The airport offers eight major transit benefits, including seamless transit, baggage handling, dedicated pick-up services, and free storage options [6] Group 4: Pet Travel Services - Baiyun Airport has launched the first pet terminal in the country, which will open on May 1, providing a "star-rated pet hotel" for pet boarding, grooming, and care [10] - The pet terminal includes services such as quarantine booking, pet check-in, and boarding hotel services, ensuring a comprehensive travel experience for pet owners [13] Group 5: Weather Advisory - The weather forecast indicates that the "May Day" holiday will primarily feature overcast conditions with light rain, with significant rainfall expected in northern and northeastern Guangdong on May 1 [14] - Travelers are advised to check weather conditions in advance and adjust their travel plans accordingly [17]