Group 1 - The core theme of the event held at Beijing Capital Airport on June 25 is to promote the "first national gate" service brand, focusing on enhancing inbound convenience and boosting consumption [3][6] - The airport has developed a product system consisting of 6 product lines and 26 service products, aiming to provide differentiated and high-quality service experiences for various customer groups [3][6] - Five key service products were highlighted during the event: "Capital Express," "Home Away from Home," "Worry-Free Travel," "Taste of the Capital," and "Gift of Capital" [3][6] Group 2 - "Capital Express" is designed for business travelers, featuring over 10 daily flights covering multiple airlines, including Air China and Eastern Airlines, with inter-airline ticket transfer services available since May 6 [3] - "Home Away from Home" includes over 30 service functions such as international electronic boarding passes and free one-day tours in Beijing, along with a dedicated service point for international travelers [3] - "Worry-Free Travel" offers integrated luggage services at six service counters, including luggage packing, storage, and transportation, with special services for pets and oversized luggage [3] - "Taste of the Capital" focuses on culinary experiences at the airport, featuring over 70 dining options and online reservation services [3] - "Gift of Capital" creates a themed commercial street with local brands and cultural products, offering nearly 100 items, including souvenirs and creative gifts [3] Group 3 - The airport recognized 26 outstanding service personnel during the event, highlighting the continuous improvement in service quality over the past year [6] - In 2024, the airport aims for an overall satisfaction score exceeding 4.99 and has received multiple awards for service quality and innovation [6]

Core Insights - The article highlights the launch of various passenger service products by the Capital Airport during the "China Service Day" event, emphasizing the "Capital Express" service aimed at business travelers [1][2] Group 1: Service Products Overview - The "Capital Express" currently includes over 10 routes from major airlines such as Air China, Eastern Airlines, and others, with more than 10 daily one-way flights covering all travel times [1] - A total of 26 service products across 6 product lines have been designed by the Capital Airport, with a new service brand product manual released [1] - Key services promoted include "Capital Express," "Home Away from Home," "Worry-Free Travel," "Taste of the Capital," and "Enjoy Beijing's Gifts" [1] Group 2: Specific Service Features - "Worry-Free Travel" offers integrated luggage services with 6 service counters in the terminal for one-stop luggage handling, including packaging, storage, and door-to-door delivery [2] - "Taste of the Capital" focuses on food offerings at the airport, featuring over 70 dining options in the "Cultural Cuisine Zone," including famous brands like Bianyifang [2] - "Enjoy Beijing's Gifts" creates a themed commercial street called "Beijing Impression Alley," showcasing local brands such as Tongrentang and Quanjude, along with the "Jingxi Gift" cultural product line [2]

Core Viewpoint - Capital Airport is enhancing its service offerings to improve passenger experience and align with national policies aimed at boosting inbound travel and consumption [1][3][5]. Group 1: Service Enhancements - The airport has set up six luggage service counters and offers free luggage packing services for travelers aged 70 and above, valued at 50 yuan [1][3]. - A comprehensive luggage service system includes packing, storage, transportation, and door-to-door services, along with a new "pet door-to-door" service for pet transportation [3][5]. - The airport has introduced a service brand "First Gateway, Let Love Gather," featuring 26 service products across six product lines to cater to diverse passenger needs [3][5]. Group 2: Specific Service Products - The "Capital Express" service targets business travelers, covering over 10 routes with more than 10 daily flights, accounting for 30% of total passenger volume [5]. - The "Home Away from Home" product includes over 30 services such as international e-boarding passes and free one-day tours in Beijing [5]. - The "Taste of the Capital" product focuses on local cuisine, featuring over 70 dining options and online ordering capabilities [5][6]. Group 3: Shopping and Consumer Experience - The "Enjoy Gift Rhythm" product creates a themed commercial street with local brands and unique cultural products, offering nearly 100 items for travelers [6]. - The airport has continuously upgraded its services, achieving a satisfaction score of over 4.99 and receiving multiple awards for service quality [6]. Group 4: Future Plans - Upcoming services include paid electric vehicle services for late arrivals and families, as well as comprehensive coverage of the "One Certificate Pass" service for domestic flights [6].