机场服务升级

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国庆中秋假期广州白云机场接送旅客超195万人次
Zhong Guo Min Hang Wang· 2025-10-09 09:19
《中国民航报》、中国民航网 记者郭瑛 报道:2025年国庆中秋双节假期(10月1日-8日),广州白云机 场累计保障航班1.26万架次,接送旅客195.05万人次,日平均保障航班1577架次、接送旅客24.77万人 次,同比分别增长4.20%、4.53%。其中,10月1日单日接送旅客25.71万人次,创假期峰值。 (陈俊沛 / 摄) 服务升级打造舒适体验 假期期间,白云机场推出多项服务新举措。T2国际区域新增66个智能休息舱,总数增至116个,安检内 外均有布局。安检内休息舱距登机口平均步行时间不足5分钟,完美适配中转旅客需求。舱内配备可调 节灯光、人体工学电动躺椅及独立新风系统,提供"一客一用"洗漱用品,执行"一客一消+每日两次紫外 线消毒"标准,夜间入住率超95%。 (戴穗恩 / 摄) 精准保障助力顺畅出行 为应对双节客流高峰,白云机场提前部署全链条保障方案,重点强化"机位分配、行李保障、值机服 务、旅客安检"等核心岗位力量,发挥运管委协同优势统筹资源调度,提升航班运行保障效率。针对节 前台风天气影响,机场联合气象部门建立高频研判机制,联动航司制定应急预案,同时完成全流程设备 检修,在自助值机、托运等密集区 ...
国庆中秋假期广州白云机场预计接送旅客逾199万人次
Zhong Guo Xin Wen Wang· 2025-09-30 13:23
国庆中秋假期广州白云机场预计接送旅客逾199万人次 为迎接国庆中秋假期,白云机场更通过多项服务升级提升旅客体验。T2航站楼国际区域新增"休息舱"66 个,至此休息舱总数增至116个,全方位满足不同旅客休憩需求。 此外,近日,白云机场还在两座航站楼新增20间高品质淋浴间,为长途旅行、中转等待或早班机旅客提 供焕然一新的舒适体验。(完) 来源:中国新闻网 编辑:万可义 中新网广州9月30日电 (记者 郭军)2025年国庆中秋假期为10月1日至10月8日。广州白云机场9月30日通 报称,预计国庆中秋假期期间,该机场进出港航班约1.3万架次、日均约1600架次,接送旅客199.3万人 次、日均24.9万人次。 其中,9月30日至10月2日的出发高峰及10月5日-6日的返程高峰时段,日均接送旅客预计超25万人次。 客流主要以出游、返乡团聚为主。 为做好国庆中秋"双节"保障,白云机场提前做好各项准备,加大"机位分配""行李保障""值机服务""旅客 安检"等重点岗位的保障力度,发挥运管委高效协同作用,统筹运行资源,强化整体管控以提升航班运 行精准度与效率。针对近期台风天气频发的情况,机场加强气象研判和预报,联合各大航空公司 ...
大兴机场六年迎送旅客超1.82亿人次,14处休息区免费开放
Xin Jing Bao· 2025-09-25 10:44
Core Insights - Daxing Airport has welcomed over 182 million passengers and handled more than 1.34 million flights in its six years of operation, with a passenger volume of approximately 39.1 million as of September 24 this year, representing an 8% increase compared to the same period last year [1] Group 1: New Services and Enhancements - Daxing Airport launched seven new services covering boarding, security checks, overnight stays, ground transportation, and international travel [1] - The airport has introduced overnight services, including 14 free rest areas, economical rest zones starting at 20 yuan, 373 massage chairs, and 135 24-hour resting rooms [1] - Travelers can order overnight essentials such as eye masks, blankets, and inflatable pillows, and access shower facilities, dining, charging stations, and internet services [1] Group 2: Security Check Improvements - Daxing Airport upgraded two dedicated easy security check channels, reducing the average inspection time by approximately 3 minutes compared to regular channels [2] - The easy security check requires prior reservation, but subsequent trips do not require rebooking after the first successful reservation [2] Group 3: Promotional Activities - The airport initiated a two-day 925-themed carnival market and offered a series of exclusive online promotions for travelers [3]
大兴机场国际便利化服务全面进阶
Zhong Guo Min Hang Wang· 2025-09-12 11:21
Core Viewpoint - Daxing Airport has significantly upgraded its international facilitation services, introducing 12 detailed measures to enhance the travel experience for international passengers, aiming for a "smooth" customs experience and improved global connectivity [1][4]. Group 1: Service Enhancements - Daxing Airport is the first in domestic airports to offer "early arrival check-in" for international flights, allowing passengers to check in 5-6 hours before departure for specific airlines [2]. - The airport has expanded its paperless services, enabling passengers to use electronic boarding passes for various international flights, saving an average of 15-30 minutes in travel time [2]. - A "pet-friendly" service has been introduced, allowing pets in the cabin with dedicated facilities and a special inspection channel for pet owners [2]. Group 2: Streamlined Processes - Daxing Airport has launched a unique express delivery service for items that cannot be carried on board, allowing passengers to send these items directly from the security area [3]. - The airport maintains a 95% bridge access rate for international flights, facilitating mixed domestic and international arrivals, serving approximately 80,000 passengers to date [3]. - A multilingual communication service is available for foreign travelers, supporting inquiries in eight languages, along with a new app feature for real-time guidance [3]. Group 3: Arrival and Departure Services - A 24-hour "Beijing Service" point has been established at the international arrival exit, addressing various needs for foreign travelers [5]. - Daxing Airport offers multiple short-term tour options for incoming travelers, covering major attractions and cultural experiences [5]. - The airport has implemented a baggage direct transfer service for over 30 international connecting flights, ensuring seamless travel without baggage retrieval [5]. Group 4: Tax Refund and Cultural Experience - A 24-hour tax refund service is available, with 36 stores participating, offering refunds on international brands and unique products [5]. - The airport features a cultural area showcasing traditional Chinese garden landscapes and allows travelers to order domestic products while in the international departure area [6]. - Future plans include enhancing international service standards and travel experiences, showcasing Daxing Airport as a "new national gateway" with a welcoming attitude [6].
杭州机场多项运输数据显著增长,暑运期间单日航班量创纪录
Xin Jing Bao· 2025-08-21 06:41
Core Insights - Hangzhou Airport has achieved significant growth in transportation data during the summer travel season, with multiple records being broken in August 2023 [1][2] Group 1: Transportation Data - On August 1, Hangzhou Airport recorded over 1,000 flight takeoffs and landings in a single day, reaching a historical high of 1,007 flights [1] - By August 8, the cumulative passenger throughput for the year surpassed 30 million, ahead of last year's pace by one week [1] - On August 11, the cumulative number of inbound and outbound passengers exceeded 3 million, 20 days earlier than the previous year [1] - August 13 marked the peak of summer travel, with 1,030 flights and 163,000 passengers, both setting new historical records for the airport [1] Group 2: Passenger Demographics and Trends - The average daily passenger flow in August exceeded 150,000, with family and student travel being the primary demographics for this summer [1] - The implementation of visa-free policies has led to increased interest in both outbound and inbound travel, with notable growth in passenger traffic to destinations like Dubai, Doha, and Almaty [1] Group 3: Service Enhancements - Hangzhou Airport has improved its international travel services, including the establishment of an International Service Center that integrates multiple functions such as payment, immigration, communication, and tourism [2] - The airport has introduced a "buy and refund" service for departure tax refunds and self-service terminals for convenience [2] - To cater to international transit passengers, the airport has launched unique services such as luggage check-through, first-time passenger guidance, free shower facilities, and overnight resting areas [2]
5分钟背后的效率革命与服务升级:武汉天河机场双楼实现“30 分钟截载”
Zhong Guo Min Hang Wang· 2025-07-21 14:04
Core Points - Wuhan Tianhe Airport has unified the check-in deadline for domestic flights to 30 minutes before departure, becoming the first airport of its kind to implement this standard across both terminals [1][2] - The reduction of 5 minutes in check-in time enhances passenger convenience, allowing for a more relaxed travel experience and improved process efficiency [2][3] - The airport has implemented various tools to facilitate this change, including online check-in for passengers without checked luggage and expedited security services [3][7] Operational Challenges - The reduction of check-in time poses significant operational challenges, requiring a complete overhaul of the airport's operational processes to ensure seamless coordination among various functions [4][5] - Key challenges include increased complexity in process coordination, physical distance between check-in and boarding areas, and reduced emergency response time for unexpected situations [4][5] Strategic Initiatives - Wuhan Airport initiated a comprehensive strategy to address these challenges, including the establishment of a dedicated task force and the implementation of a phased approach to identify and resolve bottlenecks [5][6] - The airport has leveraged technology to enhance efficiency, such as optimizing baggage handling systems and utilizing data analysis for dynamic resource allocation [5][6] Collaborative Efforts - The successful implementation of the new check-in time is a result of extensive collaboration between the airport and major airlines, ensuring that all parties are aligned in their processes [7][8] - The airport has focused on optimizing passenger flow and enhancing service for special categories of travelers, ensuring a seamless travel experience [7][8] Broader Implications - The reduction in check-in time not only improves operational efficiency but also elevates the airport's status as a key hub, enhancing its attractiveness for both domestic and international travelers [8] - This initiative aligns with the airport's broader strategy to integrate more deeply into global supply chains and improve its service offerings as an international gateway [8]
西安咸阳机场“欢乐暑期 人文臻礼”主题活动:盛唐风华与便捷服务共创暑运美好旅程
Zhong Guo Min Hang Wang· 2025-07-20 04:39
Group 1 - The core theme of the event at Xi'an Xianyang International Airport is the "Joyful Summer Cultural Experience," showcasing Tang Dynasty culture through interactive activities [1] - Staff dressed in traditional Tang attire engaged travelers in various activities, creating a unique cultural atmosphere within the terminal [1] - Travelers participated in poetry challenges and traditional games, receiving cultural gifts, enhancing their travel experience with a blend of history and modernity [1] Group 2 - The airport has upgraded its services significantly to meet traveler demands during the summer peak, including over 200 new charging points and extended operating hours for food outlets [2] - Special services have been introduced for children's educational groups and corporate transit groups, ensuring a smoother travel experience with dedicated check-in and boarding assistance [2] - A feedback initiative called "Spark Action: Inspiration Marathon" has been launched, allowing travelers to suggest service improvements, with 327 proposals received so far [2] Group 3 - Since the summer travel season began, Xi'an Xianyang Airport has reported impressive statistics, with 16,300 flight operations and 2.316 million passengers handled [3] - The airport has established a comprehensive transportation network with 204 operational points and 294 routes, including 19 routes with an average of over 10 flights per day [3] - The airport's international flight capacity has increased, with a 65% share of wide-body aircraft on international routes, enhancing the quality of intercontinental travel [3]
24小时免费淋浴、休息舱……浦东机场升级休憩体验助力中转服务
Zhong Guo Min Hang Wang· 2025-07-09 12:05
Core Insights - Shanghai Pudong Airport has launched several innovative services such as "Worry-Free Transfer," "Midnight Station," "Pudong GO," and "Delay Enjoyment" to enhance passenger experience during the summer travel season [1] Service Innovations - The airport has set up 8 free overnight resting areas with a total of 1018 resting spots and 228 charging outlets, located in various terminals [2] - 30 new resting cabins have been created in the international and Hong Kong, Macau, and Taiwan departure areas, equipped with adjustable sofas, independent fresh air systems, and other amenities, with pricing set at 35 yuan for 30 minutes, 65 yuan for 1 hour, and 185 yuan for 3 hours [3] Shower and Convenience Facilities - 11 free 24-hour shower rooms have been established to cater to transit passengers, equipped with various amenities including baby care facilities [6] - Convenience stores and food outlets within the airport are open around the clock, providing hot meals and essential items to travelers [6] Meal Vouchers and Online Services - The airport has partnered with 11 airlines to offer meal vouchers for delayed flights, usable at over 100 dining establishments, enhancing dining options for passengers [7] - The "Pudong GO" service allows passengers to order from airport retail and dining outlets online, with delivery to various locations within the airport [7] Passenger Statistics - In the first half of the year, Shanghai welcomed nearly 2.56 million inbound foreign travelers, a 44.7% increase year-on-year, with Pudong Airport receiving 2.37 million, the highest among national airports [8] - Over 1.4 million foreign travelers benefited from visa exemption policies, accounting for more than 50% of total inbound foreign travelers, marking a 228% increase [8]
八项新服务直击中转痛点 浦东机场明起24小时通关
Jie Fang Ri Bao· 2025-06-30 01:35
Core Points - Shanghai Pudong Airport has launched eight new services aimed at addressing the pain points of international transfer passengers, enhancing the airport's service and image to attract more global travelers [1][2] - The new services will be rolled out starting July 1, with features including minimum connection times, 24-hour customs and security checks, and various passenger amenities [1] Group 1: New Services Overview - The eight new services include "Minimum Transfer Time," "24-Hour Customs," "Worry-Free Transfers," "Pudong GO App," "Midnight Rest Station," "Flight Delay Enjoyment," "Lost Item Quick Check," and "Traveling with Pets" [1] - Minimum connection times are set at 60 minutes for domestic-to-domestic transfers within the same terminal, 75 minutes for domestic-to-international and international-to-international transfers, and longer times for different terminals [1] - 24-hour customs and security checks will be available for international and Hong Kong, Macau, and Taiwan departures, along with 24-hour self-service check-in and baggage drop services [1] Group 2: Passenger Amenities - "Worry-Free Transfers" will provide various levels of rest services for transfer passengers, including 13 airport rest pods and 11 shower rooms, with plans for capsule hotels in the future [1] - The Pudong GO app will allow passengers to order takeout at the boarding gate, with options beyond the internal vendors in the security area [2] - The airport will create overnight rest areas in T1 and T2, and will collaborate with airlines to provide meal vouchers for passengers affected by flight delays [2] Group 3: Lost and Pet Services - The Pudong GO app will feature an online lost item quick check, allowing passengers to confirm lost items before retrieving them at the terminal [2] - A dedicated check-in counter will be established for pet owners, ensuring that pets and their owners can stay together throughout the process [2]
呼和浩特机场“经呼飞”中转行李寄存室焕新升级
Zhong Guo Min Hang Wang· 2025-06-27 03:34
Core Viewpoint - The "Jinghu Fly" transfer service at Hohhot Airport has introduced a free luggage storage service to enhance the travel experience for transfer passengers during peak season, addressing the growing demand for luggage storage solutions [1][2]. Group 1: Service Enhancement - The "Jinghu Fly" transfer service has implemented a specialized luggage storage area to meet the increasing needs of transfer passengers, optimizing existing resources to fill the service gap [1][2]. - The luggage storage facility is designed with standardized luggage racks for organized storage, a comfortable environment enhanced by greenery, and a comprehensive video monitoring system for security [2]. - A strict identity verification process is in place for luggage storage, ensuring safety and efficiency in luggage retrieval through a dedicated luggage tag management system [2][4]. Group 2: Customer Experience - The luggage storage service aims to alleviate the concerns of transfer passengers, allowing them to explore the city or rest comfortably without worrying about their belongings [4]. - Continuous feedback collection from passengers will guide further service improvements and innovations, aiming for higher standards and quality in transfer services [4].