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X @Forbes
Forbes· 2025-07-24 14:25
Financial Performance - ServiceNow stock up 4% after guidance raise [1] Growth Factors - Growth driven by Agentic AI [1]
ServiceNow(NOW) - 2025 Q2 - Earnings Call Transcript
2025-07-23 22:02
Financial Data and Key Metrics Changes - Subscription revenue for Q2 was $3,113 million, growing 21.5% year-over-year in constant currency, exceeding guidance by 200 basis points [26] - Remaining Performance Obligations (RPO) ended at approximately $23,900 million, representing 25.5% year-over-year constant currency growth [26] - Current RPO was $10,920 million, reflecting 21.5% year-over-year constant currency growth, also a 200 basis point beat versus guidance [26] - Operating margin was 29.5%, over 250 basis points above guidance, while free cash flow margin was 16.5%, up 300 basis points year-over-year [31] Business Line Data and Key Metrics Changes - Technology workflows had 40 deals over $1 million, including four over $5 million [7] - CRM and industry workflows showed strong momentum with 17 of the top 20 deals over $1 million [7] - ITAM Now Assist net new ACV surged nearly six times quarter-over-quarter, with average deal sizes more than tripling [29] - ITSM Plus and CSM Plus deal volume quadrupled year-over-year, while ITOM Plus tripled and HRSD Plus doubled [30] Market Data and Key Metrics Changes - Transportation and logistics delivered over 100% year-over-year net new ACV growth [26] - Technology, media, and telecom sectors grew over 70% year-over-year, while retail and hospitality, and energy and utilities each grew over 50% year-over-year [27] - The company achieved a robust 98% renewal rate, showcasing its strategic importance as an AI platform for business transformation [27] Company Strategy and Development Direction - The company is focused on AI, data, and workflows as key growth drivers, with a strong emphasis on integrating AI across all business functions [8][10] - The CRM opportunity is viewed as massive, with a shift towards autonomous front-end agents expected to render traditional CRM obsolete [14] - The acquisition of Logic AI is aimed at reimagining CRM and delivering a fully integrated AI-powered front office [15] Management's Comments on Operating Environment and Future Outlook - Management noted that the global environment is rapidly changing, with AI transformation being a top priority for enterprises [9] - The company remains confident in its guidance for Q3 and the remainder of 2025, despite challenges in the U.S. federal sector [33][49] - The outlook for 2025 has been raised, with subscription revenue expected to be between $12,775 million and $12,795 million, representing 20% year-over-year growth [34] Other Important Information - The company closed 89 deals greater than $1 million in net new ACV during the quarter, with 11 deals over $5 million [28] - The company ended Q2 with approximately $10,800 million in cash and investments, and bought back approximately 381,000 shares as part of its share repurchase program [31] Q&A Session Summary Question: What is driving the better-than-expected execution? - Management attributed the success to a strong culture and the transformative impact of AI on business models, leading to larger business cases across industries [40][42] Question: How is the federal sector performing? - Despite challenges, the federal team executed well, closing six new logos in Q2, and management is building prudence into their assumptions for the U.S. federal sector [48][49] Question: What are the immediate opportunities in front office workflows? - The CRM opportunity is significant, with a focus on sales and order management, and the company is addressing pain points in the market with its integrated solutions [62][64] Question: How is the demand environment changing? - Management indicated that the demand environment remains open for AI innovation, with companies needing an agentic AI layer to adapt to changing market conditions [85][88] Question: What is the outlook for operating margins? - Management is maintaining a conservative outlook for operating margins while investing in growth to meet demand for AI transformation [102][103]
ServiceNow(NOW) - 2025 Q2 - Earnings Call Transcript
2025-07-23 22:00
Financial Data and Key Metrics Changes - Subscription revenues for Q2 reached $3,113 million, growing 21.5% year over year in constant currency, exceeding guidance by 200 basis points [27] - Remaining Performance Obligations (RPO) ended at approximately $23,900 million, representing 25.5% year over year constant currency growth [27] - Current RPO was $10,920 million, reflecting 21.5% year over year constant currency growth, also a 200 basis point beat versus guidance [27] - Operating margin was reported at 29.5%, over 250 basis points above guidance, while free cash flow margin was 16.5%, up 300 basis points year over year [26][32] Business Line Data and Key Metrics Changes - Technology workflows had 40 deals over $1 million, including four over $5 million, while ITSM, ITOM, ITAM, Security, and Risk were involved in at least 15 of the top 20 deals [7] - CRM and industry workflows maintained strong momentum with 17 of the top 20 deals exceeding $1 million [7] - The Now Assist product line saw significant growth, with net new ACV for ITAM surging nearly six times quarter over quarter [30] Market Data and Key Metrics Changes - Transportation and logistics delivered over 100% year over year growth in net new ACV, while technology, media, and telecom grew over 70% year over year [28] - Retail and hospitality, as well as energy and utilities, also showed strength, each growing over 50% year over year [28] - The company achieved a robust 98% renewal rate, highlighting its strategic importance as an AI platform for business transformation [28] Company Strategy and Development Direction - The company is focused on integrating AI into its workflows, emphasizing the importance of cross-functional work in AI applications [9][45] - The acquisition of Logic AI is aimed at reimagining CRM, with a strong push into the front office and significant growth in CPQ [15][30] - The company is positioning itself as a leader in enterprise AI, with a vision of embedding AI agents into everyday tools rather than traditional CRM screens [14][67] Management's Comments on Operating Environment and Future Outlook - Management noted that the global environment is rapidly changing, with AI transformation being a top priority for enterprises across all industries [8][9] - The company remains confident in its guidance for Q3 and the remainder of 2025, despite navigating challenges in the U.S. federal sector [34][53] - The outlook for 2025 has been raised, with subscription revenue expected to reach between $12,775 million and $12,795 million, representing 20% year over year growth [34] Other Important Information - The company ended Q2 with approximately $10,800 million in cash and investments, and bought back approximately 381,000 shares as part of its share repurchase program [32] - The company is investing in AI talent and technical selling to meet the growing demand for AI transformation [110] Q&A Session Summary Question: What is driving the better-than-expected execution? - Management attributed the success to a strong culture and the transformative impact of AI, which has led to larger business cases across all industries [41][44] Question: How is the pipeline for federal activity? - Management indicated that despite uncertainties, the federal team executed well, closing six new logos in Q2, and they are building prudence into their assumptions for the U.S. federal sector [51][53] Question: Are customers using AI Control Tower as a central control plane? - Management confirmed that the AI Control Tower is designed to manage all agents, including third-party agents, and is expected to enhance collaboration across business processes [55][60] Question: What are the immediate opportunities in front office workflows? - Management highlighted significant opportunities in sales and order management, particularly in public sector entities looking to replace fragmented legacy CRM systems [66][69] Question: What drove the robust upside in revenue guidance? - Management noted strong net new ACV performance and better-than-expected on-prem performance, largely due to early renewals [120]
Betting on the AI Boom? Here's What C3.ai's 18% Jump in a Month Says
ZACKS· 2025-07-23 16:01
Core Viewpoint - C3.ai, Inc. has experienced a significant share price increase of 17.9% over the past month, outperforming the S&P 500 and its industry peers, raising questions about the sustainability of this momentum versus speculative interest [1][2]. Group 1: Stock Performance - C3.ai's stock closed at $28.49, which is 37% below its 52-week high of $45.08 and well above its 52-week low of $17.03 [3]. - The stock is trading above its 50-day moving average, indicating strong upward momentum and price stability [7]. Group 2: Growth Drivers - C3.ai's growth is attributed to its differentiated position as a pure-play provider of turnkey enterprise AI applications, addressing core business challenges like supply-chain optimization and fraud detection [9][10]. - The company has over 100 agentic AI applications in production, generating approximately $60 million in annual recurring revenues from this segment [8][13]. - Strategic partnerships with major cloud providers such as Microsoft Azure, AWS, and Google Cloud enhance market access and streamline contract processes [11]. Group 3: Industry Positioning - C3.ai's early investment in agentic AI technology, with a patent from December 2022, positions it ahead of competitors who are just beginning to explore this area [12][23]. - The company is diversifying its industry presence beyond oil and gas, expanding into manufacturing, life sciences, and government sectors [14][15]. Group 4: Financial Outlook - The Zacks Consensus Estimate for fiscal 2026 and 2027 loss per share has improved, narrowing to 37 cents and 16 cents, respectively [16]. - Sales growth estimates for fiscal 2026 and 2027 are projected at 20.1% and 21.8%, respectively, indicating a positive financial trajectory [18]. Group 5: Valuation - C3.ai is currently priced at a forward 12-month price-to-sales ratio of 7.8, which is significantly lower than its industry peers, suggesting an attractive valuation [19]. - The company is recognized as a compelling investment opportunity due to its innovative solutions, strong partnerships, and favorable growth prospects [22][24].
How agents will unlock the $500B promise of AI - Donald Hruska, Retool
AI Engineer· 2025-07-23 15:51
AI Market Growth & Trends - AI infrastructure spending has reached $0.5 trillion, yet many companies are limited to basic chatbots and code generation [2] - Anthropic's annualized revenue has grown rapidly, 3xing in 5 months, reaching $3 billion by the end of May [3] - OpenAI is projected to reach $12 billion in revenue by the end of 2025, a 3x increase from the previous year, driven by enterprise AI spending [4] - Cost per token for AI inference dropped dramatically by 99.7% from 2022 to 2024 [33] - Google searches for "AI agents" increased 11x in the last 16 months [34] Retool's Agentic AI Solution - Retool is breaking into Agentic AI with the release of Retool Agents, enabling enterprises to build agents with guardrails that integrate into production systems [2] - Retool customers have automated over 100 million hours of work, freeing up human potential [31] - Retool's cheapest agent is priced at $3 per hour [33] Agent Development Strategies - Companies have four options for agent development: building from scratch, using a framework like Lang graph, using an agent platform like Retool Agents, or using verticalized agents [16][17][18][19] - The decision to build or buy agents depends on whether it's part of the core product, involves regulated data, or is a commodity workflow needed quickly [21] - When considering a managed platform, evaluate the breadth of connectors, built-in permissioning, compliance, audit trails, and observability [22][23] Enterprise Considerations for AI Agents - Enterprises need to consider single sign-on, role-based access control, secure integration with external services, audit logs, compliance, and internationalization when deploying AI agents [13][14] - Risks of using AI-generated code in production include hallucinations, unpredictable results, security vulnerabilities, and cost overruns [15]
Enterprise Suite and Agentic AI: Can Intuit Win Mid-Market?
ZACKS· 2025-07-23 15:16
Core Insights - Intuit Inc. has launched new AI enhancements for its Enterprise Suite, introducing four AI agents focused on Finance, Payments, Accounting, and Project Management, which automate various workflows and improve operational efficiency [1][8] - The integration of GenOS, Intuit's generative AI operating system, aims to provide "done for you" experiences for its 100 million users, enhancing financial views and dashboards to support mid-market businesses [2][4] - The new AI suite is expected to save finance teams significant hours monthly, positioning Intuit to capture a larger share of the mid-market ERP spending [3][4] Company Developments - Intuit's new AI agents are designed to handle tasks such as cash flow forecasting and transaction categorization, making operations easier for 78% of users and allowing 68% to focus more on growth [1][8] - The mid-market segment, defined as businesses generating between $2.5 million and $100 million annually, represents an $89 billion total addressable market opportunity for Intuit [4] - Intuit's stock has increased by 22.0% year to date, outperforming both the broader industry and the S&P 500 [7] Financial Performance - Intuit's shares are currently trading at a forward 12-month Price/Sales (P/S) ratio of 10.24X, which is above the industry average of 8.95X, indicating a premium valuation [9] - The Zacks Consensus Estimate for fiscal 2025 EPS suggests an 18.4% year-over-year growth, while the estimate for fiscal 2026 indicates a 13.7% growth [10]
From Copilot to Colleague: Building Trustworthy Productivity Agents for High-Stakes Work - Joel Hron
AI Engineer· 2025-07-23 12:15
AI转型与策略 - 行业 North Star 从 "helpfulness"(有用)转变为 "productive"(生产力),要求 AI 系统生成输出和决策 [1][7] - Agentic AI 被视为一个可调节的 spectrum,根据用例调整 autonomy(自主性)、context(上下文)、memory(记忆)和 coordination(协调)等 levers [9][10][11][12][13] - 构建 Agentic AI 系统时,应着眼于整个问题,而不是过度关注 MVP(最小可行产品),构建完整系统后再进行优化 [21][31] 行业应用与技术 - Thomson Reuters 拥有 4,500 名领域专家,并拥有超过 1.5 terabytes 的专有内容,为软件产品提供支持 [4] - Thomson Reuters 每年在 AI 产品开发上投入超过 2 亿美元 [5] - 通过分解传统应用程序,将组件作为工具提供给 agents 使用,为旧系统注入新的活力 [20][31] 评估与挑战 - Evals(评估)是 AI 开发中最困难的部分,用户期望确定性,但这与 AI 系统的运作方式不符 [15] - 人工评估结果存在高度 variability(变异性),即使是同一批领域专家,对相同数据的评估结果也会有 10% 以上的波动 [15] - 在构建具有更高 agency(代理能力)的系统时,引用源材料变得更具挑战性,agents 可能会出现 drift(漂移),难以追踪原因 [17]
X @s4mmy
s4mmy· 2025-07-23 06:54
RT s4mmy (@S4mmyEth)For those interested in the bullet pointed, no fluff contents of this AI Agent Update article:1) Market Overview:- ZK segment gains traction, pushing AI CT mindshare below 30%.- Total AI crypto market cap up $4B (+9%) this week; several projects post double-digit gains.- TAO leads AI tokens with 129 subnets providing numerous opportunities for a Bittensor breakout.- Newer subnets show triple-digit returns; Infinite Hash cools off following BTC mining narrative.2) Key AI Themes:i) Model I ...
AI投入转向真实回报,亚马逊云科技AgentCore打通企业级交付通道
Sou Hu Cai Jing· 2025-07-23 03:16
Core Insights - The core challenge for enterprises in AI deployment is transforming technological potential into real productivity despite significant investments in AI exploration [1][10] - Amazon Web Services (AWS) has introduced Amazon Bedrock AgentCore, a comprehensive intelligent agent system aimed at addressing the current limitations in enterprise AI deployment [3][5] Group 1: AI Deployment Challenges - Many enterprises struggle with large-scale AI deployment due to infrastructure limitations, security concerns, and operational complexities [1][4] - Typical issues include authorization for AI operations, compatibility of identity authentication systems, and the management of multi-turn dialogues [4][5] Group 2: Amazon Bedrock AgentCore Features - Amazon Bedrock AgentCore consists of seven core modules designed to facilitate agent construction, operation, invocation, memory, interaction, and governance [4][5] - Key features include AgentCore Runtime for extended task execution, AgentCore Identity for granular permission control, and AgentCore Browser Tool for cloud-based web operations [4][5] Group 3: Cost and Efficiency Improvements - The introduction of Amazon S3 Vectors significantly reduces vector processing costs by 90%, enabling agents to retain more business context and improve reasoning capabilities [6][7] - The Amazon Nova model customization service allows businesses to inject proprietary knowledge into models, enhancing decision-making accuracy and content credibility [7] Group 4: Marketplace and Ecosystem Development - AWS has launched a new "AI Agents and Tools" category in its Marketplace, allowing users to easily browse, procure, and deploy various agents and tools [8] - The new IDE tool Kiro integrates agents into the entire development lifecycle, enhancing efficiency and positioning agents as organizational-level AI assistants [9] Group 5: Strategic Business Implications - AWS's design principles emphasize agile response, foundational restructuring, data collaboration, and delivery orientation, indicating a shift in how software is constructed and deployed [10] - Gartner predicts that by 2027, over half of Chief Data and Analytics Officers will secure dedicated budgets for data literacy and AI literacy projects, reflecting a significant shift in investment priorities [10]
易点天下发布AI营销平台AdsGo.ai,Agentic AI框架重构营销增长范式
Ge Long Hui· 2025-07-23 03:11
Core Viewpoint - The launch of AdsGo.ai by 易点天下 aims to revolutionize digital marketing for startups and growth-stage companies through an automated AI advertising system that simplifies complex marketing tasks into a user-friendly service [1][2][6]. Group 1: Product Overview - AdsGo.ai is designed as a fully automated AI advertising system specifically for global startups and growth-stage companies, transforming complex digital marketing into a "one-click start, long-term operation" service [1][2]. - The system utilizes advanced AI Agents technology to create a 24/7 operational AI marketing ecosystem, addressing the challenges faced by small and medium-sized enterprises (SMEs) in the global market [2][6]. - Users can achieve advertising goals within five minutes without any technical background, as the system automatically generates marketing strategies and optimizes ad performance [3][6]. Group 2: Market Context - There are over 120,000 cross-border e-commerce companies in China, with 90% being SMEs that struggle with high marketing talent costs, limited budgets, and high turnover rates [2]. - The global Agentic AI market is projected to grow from $13.81 billion in 2025 to $140.8 billion by 2032, with a compound annual growth rate of 39.3% [8]. Group 3: Performance Metrics - During the internal testing phase, AdsGo.ai demonstrated a fivefold increase in advertising strategy diversity and effectiveness, a tenfold improvement in creative material testing efficiency, and a 65% reduction in marketing labor costs [6]. - Compared to mid-level optimization specialists, AdsGo.ai reduced the cost per conversion by 26%, increased link click-through rates by 47%, and improved volume efficiency by 132% [6]. Group 4: Strategic Vision - The company aims to break down barriers in overseas marketing for underrepresented players by providing solutions that enhance marketing equity through AI technology [7]. - AdsGo.ai represents a culmination of the company's long-term investment in AI, integrating various AI tools and models to create a comprehensive marketing ecosystem [8][9]. - The platform is designed to democratize access to professional marketing capabilities, enabling more startups and growth-stage companies to confidently expand in the AI era [9].