Financial Data and Key Metrics Changes - Total Block gross profit was $2,290,000,000, up 9% year over year [9] - Adjusted EBITDA was $813,000,000, up 15% year over year [12] - Adjusted operating income was $466,000,000, up 28% year over year [12] - Adjusted free cash flow for the trailing twelve months ending in March was $1,530,000,000 compared to $1,070,000,000 a year ago [13] - The company expects gross profit growth of 12% for 2025, with 9.5% in Q2 and low double digits in Q3 [14] Business Line Data and Key Metrics Changes - Square gross profit grew by 9% year over year, driven by GPV growth of 7.2% [10] - Cash App gross profit was up 10% year over year, with gross profit per monthly transacting active reaching $81 [11] - The company saw a pronounced shift in consumer spending behavior, impacting Cash App inflows [12] Market Data and Key Metrics Changes - Global GPV growth for April was expected to be 9.6% year over year [18] - The company expects high single-digit GPV growth in Q2 [18] Company Strategy and Development Direction - The company is focused on product velocity and go-to-market strategies to gain market share [7] - Plans to expand Cash App's network, particularly targeting teens and families [7] - The company aims to leverage AI automation to enhance seller engagement and product offerings [7][30] - The launch of Cash App Afterpay is expected to drive growth in the second half of the year [16] Management's Comments on Operating Environment and Future Outlook - Management acknowledged a more dynamic macro environment and reflected a cautious stance in guidance [14] - The company is prepared to navigate potential short-term volatility while focusing on long-term growth [21] - Management expressed confidence in the growth drivers for the second half of the year, including the expansion of Cash App Borrow [15] Other Important Information - The company has repurchased approximately $600,000,000 in stock so far this year [13] - The first product release event is scheduled to showcase over 100 new products and features [10] Q&A Session Questions and Answers Question: Can you provide more insight into the company's outlook given macro uncertainties? - Management highlighted internal changes and improvements in systems that are starting to yield results, particularly in Square [25][26] Question: What changed in consumer behavior during the tax refund season? - Management noted a change in Cash App customer behavior, impacting inflows, and reflected this in their guidance [36] Question: Can you elaborate on the Cash Card Afterpay functionality and its early results? - Management expressed excitement about the integration of Afterpay with Cash App, noting strong early adoption and plans for further rollout [44][46] Question: How does the company plan to expand its Borrow product? - Management indicated that the expansion of Borrow is tied to the capabilities of Square Financial Services, allowing for broader access and improved unit economics [51][88] Question: What are the key drivers behind Square's gross profit acceleration this year? - Management pointed to product innovation and enhancements in go-to-market strategies as key drivers for growth [68][70]

Financial Data and Key Metrics Changes - Subscription revenue grew 14% year over year, now comprising 80% of total revenue [3][27] - Adjusted EBITDA margin reached 19% for Q1, with operating cash flow at a record $48 million, representing 17% of revenue [3][30] - Free cash flow also hit an all-time high of $35 million, or 12% of revenue [3][30] - Non-GAAP EPS was $0.62 per diluted share, up 29% year over year [29] Business Line Data and Key Metrics Changes - Enterprise subscription revenue grew 20% year over year, contributing significantly to overall subscription revenue growth [3][27] - Enterprise AI revenue increased by 32% year over year, making it the fastest-growing category in the product portfolio [14][27] Market Data and Key Metrics Changes - The total addressable market (TAM) for the core CCaaS market is estimated at $24 billion, with ongoing cloud migrations expected to drive growth [15] - International business represents about 12% of total revenue, with some resistance noted in international regions towards US vendors [20][83] Company Strategy and Development Direction - The company aims to reestablish itself as a "Rule of 40" company by targeting adjusted EBITDA above 40 and approaching the same for free cash flow by 2027 [4][43] - Focus on AI and go-to-market initiatives to drive revenue growth and capitalize on an expanding TAM [4][15] - A recent operational review led to a 4% reduction in the global workforce, aimed at improving profitability and reallocating resources towards strategic areas [32] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about long-term growth despite macroeconomic challenges, including inflation and consumer spending uncertainty [3][20] - The company is maintaining its full-year revenue guidance at $1.14 billion, with a cautious outlook due to macro uncertainties [34][80] Other Important Information - The company has deepened its partnership with Salesforce through the launch of Five9 Fusion, enhancing AI-powered customer experiences [7][66] - The AI blueprint program has shown promising results, with 50% of customers participating purchasing AI products [15][60] Q&A Session Summary Question: Will Q1 be the trough for subscription revenue growth this year? - Management has not provided specific guidance on subscription growth but maintains the annual revenue guidance unchanged at $1.14 billion, reflecting stable macro conditions [38][39] Question: Can you elaborate on the longer sales cycles in the enterprise market? - Longer sales cycles are primarily observed in larger enterprise deals, with some deals slipping into the next quarter due to macro conditions [48][51] Question: How does the Genius AI play into the current environment? - The AI revolution is prompting companies to accelerate their AI initiatives, with significant momentum in decision-making and ROI delivery from AI solutions [55][60] Question: What is driving the growth in BYOT (Bring Your Own Telephony)? - The growth in BYOT is driven by Salesforce's investment in AI and the simplification of the go-to-market strategy through Five9 Fusion [66] Question: How has the international business been affected by recent geopolitical events? - International business represents a small portion of total revenue, and while there is some resistance, confidence remains strong among existing customers [83][85]

Financial Data and Key Metrics Changes - In Q1 2025, the company generated revenue of $271 million, reflecting a 5.8% organic growth, with a non-GAAP adjusted EBITDA margin of 34.3% and non-GAAP diluted earnings per share of $0.96, achieving a Rule of 40 score of 40.1% [6][19][20] - Non-GAAP adjusted EBITDA increased by approximately $4 million compared to the previous year, with a 250 basis point improvement in margin [19][20] - Adjusted free cash flow was negative $11 million in Q1, primarily due to a one-time $28 million cash release payment related to the Washington DC office lease and increased interest expenses [20][24] Business Line Data and Key Metrics Changes - The transactional business was a significant driver of overperformance in Q1, with approximately 9% growth in transactional revenue, contributing about $2 million in incremental revenue for the quarter [34][35] - The company has transitioned the majority of its products and customers to third-party cloud solutions, enhancing operational efficiency [8] Market Data and Key Metrics Changes - The company reported strong performance in international markets, particularly in Asia Pacific and Europe, with good sales bookings and customer retention [53] - JustGiving, a platform in the UK, continues to perform well, benefiting from brand recognition and participation in major events [54] Company Strategy and Development Direction - The company aims to achieve a Rule of 45 by 2030, focusing on organic revenue growth driven by innovation and a strong capital allocation strategy [6][15][26] - The company is investing in AI capabilities to enhance customer engagement and improve internal productivity, with plans to integrate these innovations into existing products [9][10][76] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the resilience of the social impact market, noting that the company has not seen any negative impact on sales bookings or customer retention despite macroeconomic challenges [6][32][46] - The guidance for 2025 remains unchanged, projecting revenue in the range of $1.5 billion to $1.125 billion, with organic growth of 4.2% to 5.1% [22][23] Other Important Information - The company repurchased approximately 4% of its outstanding shares in Q1 2025, continuing its commitment to return capital to shareholders [12][21] - The transition of CFO duties from Tony Bohr to Chad Anderson was highlighted, with both executives expressing confidence in the company's future [13][14] Q&A Session Summary Question: Impact of federal grant funding on customers - Management clarified that their solutions are not reliant on federal grants, and while some customers may be affected, there has been no impact on sales bookings or customer retention [31][32][46] Question: Performance of the transactional business - The transactional business was a key driver of overperformance in Q1, with strong growth and good performance across the board [34][35] Question: Guidance and macroeconomic considerations - Management maintained that the guidance for the year does not anticipate material changes in the macro environment, expressing optimism for continued growth [41][46] Question: Net new bookings and international market performance - New bookings have increased significantly in Q1, with a positive outlook for international markets, particularly for the JustGiving platform [51][53] Question: Contract renewals and customer retention - Customer retention remains high, with a standard practice of notifying customers well in advance of contract renewals, ensuring smooth transitions [63][66] Question: Share buyback program - The company is on track to meet its share buyback target for 2025 and will continue to evaluate its capital allocation strategy [70][73] Question: Monetization of AI technologies - The company is exploring monetization models for its AI solutions but has not charged separately for these capabilities to date, focusing on delivering value to customers [76][81]

Financial Data and Key Metrics Changes - In Q1 2025, the company generated revenue of $271 million, reflecting a 5.8% organic growth [7][19] - Non-GAAP adjusted EBITDA margin was 34.3%, with adjusted EBITDA of $93 million, an increase of approximately $4 million [7][19] - Non-GAAP diluted earnings per share (EPS) increased to $0.96 compared to $0.93 in the previous year [20][24] Business Line Data and Key Metrics Changes - The transactional business was a significant driver of overperformance in Q1, with approximately 9% growth in transactional revenue [35][36] - The company has transitioned the majority of its products and customers to third-party cloud services, enhancing operational efficiency [10] Market Data and Key Metrics Changes - The company reported strong performance in both domestic and international markets, with good sales bookings in Asia Pacific and Europe [54][62] - JustGiving, a platform in the UK, continues to perform well, leveraging brand recognition and donor-driven campaigns [54][62] Company Strategy and Development Direction - The company aims to achieve a Rule of 45 by 2030, focusing on organic revenue growth and margin expansion [7][16] - There is a strong emphasis on innovation, particularly through AI capabilities, to enhance customer engagement and operational efficiency [11][62] - The company is transitioning to longer-term contracts, primarily three-year renewals, to provide better predictability for revenue [9][66] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the resilience of the social impact market, noting that their solutions are critical for customers amid economic uncertainties [8][32] - The guidance for 2025 remains unchanged, projecting revenue between $1.5 billion and $1.125 billion, with organic growth of 4.2% to 5.1% [22][24] Other Important Information - The company repurchased approximately 4% of its outstanding shares in Q1 2025, continuing its commitment to return capital to shareholders [13][21] - The transition of CFO duties from Anthony Boor to Chad Anderson was highlighted, with a focus on maintaining operational excellence [14][15] Q&A Session Summary Question: Impact of federal grant funding on customers - Management noted that their solutions are not reliant on federal grants, and they have not seen any impact on sales bookings or customer retention [31][32] Question: Performance of the transactional business - The transactional business exceeded expectations, contributing significantly to Q1 performance, with strong bookings and retention [35][36] Question: Guidance and macroeconomic considerations - Management maintained guidance for the year, indicating no material changes in the macro environment affecting their business [42][48] Question: International market performance - The company reported good performance in international markets, particularly with the JustGiving platform in the UK [54][62] Question: AI technology monetization - The company is exploring monetization models for its AI solutions but has not charged separately for existing AI capabilities included in contracts [79][80] Question: Share buyback program - Management confirmed that they are on track to repurchase 3% to 5% of outstanding shares in 2025 and will evaluate the program based on market conditions [70][72]

Company Overview - Blackbaud is a market leader in software for powering social impact, serving over 40,000 customers in 100+ countries[13, 15] - The company facilitates over $100 billion in donations, grants, and investments through its platforms annually and has approximately 2,600 employees[15] - Blackbaud's annual recurring revenue is $11 billion[15] Market Opportunity and Financial Performance - Blackbaud operates in a large and underpenetrated total addressable market (TAM) exceeding $10 billion across various segments[30] - The company has demonstrated improved financial performance with organic revenue growth increasing from 12% in 2020 to 52% in 2024[32] - Non-GAAP gross margin has risen from 590% in 2020 to 615% in 2024[32] - The Rule of 40, defined as non-GAAP organic revenue growth plus non-GAAP adjusted EBITDA margin, improved from 277% in 2020 to 337% in 2024[6, 32] Q1 2025 Performance and 2025 Guidance - Q1 2025 organic revenue growth was 58%[60] - The Rule of 40 for Q1 2025 was 401% as reported and 402% on a constant currency basis[63] - The company projects total revenue between $1115 million and $1125 million for 2025, implying organic growth at constant currency of 45% to 54%[68] - Adjusted EBITDA margin is expected to be between 349% and 359% for 2025, a 170 bps improvement over FY24[68] - Adjusted free cash flow is projected to be between $185 million and $195 million for 2025[68]

Financial Data and Key Metrics Changes - For fiscal year 2024, the company reported revenue of $92.1 million and adjusted EBITDA of $11.7 million, exceeding guidance and street expectations [7] - Fourth quarter revenue was $32.3 million, a 14% increase from $28.4 million in the same period of 2023, driven by increased DAAP-related revenue streams [19] - Gross margin improved from 62.9% in Q4 2023 to 68.2% in Q4 2024, attributed to a favorable solution and channel partner mix [19] - Net loss for Q4 2024 was $0.1 million, significantly improved from a net loss of $4.1 million in Q4 2023 [21] - Non-GAAP net income for Q4 2024 was $5.5 million, or $0.30 per diluted share, compared to $4.6 million, or $0.26 per diluted share in the prior year [21] - Adjusted EBITDA for Q4 2024 was $8.8 million, up from $5.8 million in Q4 2023 [21] Business Line Data and Key Metrics Changes - The average revenue for the top 20 pharmaceutical manufacturers was $2.9 million, a 22% increase year-over-year [23] - The top five customers averaged over $9 million in revenue in 2024, with plans to elevate at least one more customer to this level in 2025 [12] Market Data and Key Metrics Changes - The net revenue retention rate improved to 121%, up from 105% in the previous year [23] - Revenue per FTE increased to $701,000, compared to $586,000 in the prior year [23] Company Strategy and Development Direction - The company aims to focus on operational excellence and customer centricity while transitioning to a subscription-based revenue model [5][6] - Plans to become a "Rule of 40" company over the next several years, emphasizing substantial operating leverage and predictable revenue streams [15][16] - The company is positioned in a $10 billion total addressable market with significant growth opportunities driven by increased pharma advertising spend on digital channels [16] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the company's growth trajectory and the strong demand for audience creation and dynamic audiences [48] - The company is committed to under-promising and over-delivering, maintaining a conservative approach while being encouraged by current visibility in the business [71] - The management highlighted the importance of monitoring FDA approvals and their impact on the pharmaceutical market [78] Other Important Information - The company completed the Medicx Health acquisition in Q4 2023, which is expected to enhance its service offerings and operational efficiency [20] - The transition from managed services to self-service for Medicx is largely complete, with growth in audience components being a key focus [100] Q&A Session Summary Question: Focus on customer centricity and strategy changes - Management emphasized increasing customer centricity and making it easier for clients to renew and expand their footprint [30] Question: Impact of subscription-based revenue model - The transition to a subscription model is expected to create more predictable and stickier revenue, particularly from the data component of DAAP deals [36] Question: Gross margin expansion drivers - Gross margin expansion was driven by product mix, particularly from DAAP, and while current margins are high, they may not be sustainable at that level [45][46] Question: Visibility into new DAAP deals and backlog - The company is seeing strong demand for DAAP solutions, with visibility into 2025 being significantly stronger than the previous year [52] Question: Timeframe for becoming a Rule of 40 company - Management indicated that achieving the Rule of 40 is a multi-year journey, likely taking 3 to 5 years [58] Question: Baseline growth expectations for next year - Management is optimistic about growth but will maintain a conservative approach in forecasting [70] Question: Customer acquisition costs for data vs transactional components - There is no material difference in customer acquisition costs between data and transactional components [90] Question: Transition of Medicx business from managed to self-service - The transition is largely complete, with growth in high-margin audience components being a focus [99]

Financial Data and Key Metrics Changes - In Q4 2024, GMV reached $5.4 billion, showing flat year-over-year growth in US dollars and an 11% increase in FX-neutral terms [39] - Revenue totaled $61.5 million, growing 1% year-over-year in US dollars and 12% in FX-neutral for Q4 2024, while full-year revenue reached $226.7 million, representing 13% and 18% growth in US dollars and FX-neutral respectively [40][94] - Subscription revenue for Q4 2024 was $59.5 million, a 2% increase in US dollars and 13% in FX-neutral, with full-year subscription revenue at $217.7 million, up from $190.3 million in 2023, indicating 14% and 20% growth in US dollars and FX-neutral [43][97] Business Line Data and Key Metrics Changes - The number of customers generating over $250,000 in annual recurring revenue increased by 23%, while annual revenue churn remained stable in the mid-single digits [58] - Existing stores' revenue increased to $169 million, with a net revenue retention rate of 104% in FX-neutral [98][100] - Subscription gross margin improved to 78.9% in Q4 2024, up from 78.6% in the same period last year [104] Market Data and Key Metrics Changes - Revenue generated outside Brazil accounted for 43.4% of total revenues in 2024, with Brazil's subscription revenue growing 28% in FX-neutral [101][102] - Latin America excluding Brazil saw a 6% increase in subscription revenue in FX-neutral, while the Rest of the World subscription revenue grew 34% in FX-neutral [102] Company Strategy and Development Direction - VTEX aims to transition from a single product platform to an integrated suite of solutions, expanding its offerings to include B2C, B2B, Sales App, and more [72] - Strategic investments in AI and conversational commerce capabilities, including a stake in Synerise and the acquisition of Weni, are intended to enhance VTEX's product suite and market position [18][73] - The company is focused on building trust with customers and delivering on promises, positioning itself as a comprehensive commerce suite for enterprises [19][73] Management's Comments on Operating Environment and Future Outlook - Management acknowledged challenges in Brazil due to softer consumer spending and currency devaluation but expressed confidence in sustaining profitable growth through new customer acquisitions and product innovations [41][96] - The company targets FX-neutral year-over-year subscription revenue growth of 13% to 15% for Q1 2025 and 14% to 17% for the full year 2025 [56][57] - Management remains optimistic about future opportunities despite short-term growth rate challenges, emphasizing strong operational indicators [57][58] Other Important Information - A new share-repurchase program was approved, allowing the repurchase of up to $30 million in Class A common shares [108] - The company repurchased 1.8 million Class A common shares at an average price of $6.08 per share, totaling $11.2 million in Q4 2024 [108] Q&A Session Summary Question: What are the expectations for subscription revenue growth in 2025? - The company is targeting FX-neutral year-over-year subscription revenue growth of 13% to 15% for Q1 2025 and 14% to 17% for the full year 2025 [56][57] Question: How is the company addressing the challenges in Brazil? - Management highlighted the importance of new customer acquisitions and product innovations to sustain growth despite the challenging consumption environment in Brazil [41][96] Question: What strategic investments has the company made recently? - VTEX made strategic investments in AI and conversational commerce capabilities, including a stake in Synerise and the acquisition of Weni, to enhance its product offerings [18][73]