产品安全隐患

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罗马仕充电宝召回风波:关店停工,消费者退款难,退款队列超17万
Sou Hu Cai Jing· 2025-07-13 10:32
Core Viewpoint - The charging treasure brand Romoss is currently facing a product recall crisis, leading to significant changes in its online sales presence and raising concerns about its brand image and market performance [4][5]. Company Summary - Romoss, established in Shenzhen in 2012, quickly capitalized on the mobile power market, achieving remarkable sales through a low-price strategy, with a first-month sales record of over 10,000 units for its initial 10,000mAh power bank [4]. - The brand has maintained its position as the top seller in the mobile power category on Tmall for 11 consecutive years, with an annual shipment volume reaching 50 million units by 2024 [4]. - Following incidents of fires and explosions during charging, Romoss faced bans from several universities and initiated a recall of products due to safety concerns, significantly impacting its brand reputation and sales [4][5]. Market Impact - Romoss has closed its official stores on Tmall and Taobao, with its product offerings severely limited on other platforms like JD and Douyin, where only charging cables and heads are available [5]. - The recall and subsequent actions have led to consumer concerns regarding refund processes, with reports of delays and issues related to seller guarantees [5]. - Employees have also been affected, facing reduced wages and unpaid benefits, raising concerns about the company's operational stability and its ability to meet obligations to suppliers [7]. Industry Context - The low-price competition in the charging treasure industry has been highlighted by Romoss's situation, where the cost of battery cells constitutes 50% to 60% of the total product cost [8]. - Many companies in the industry rely on an outsourcing model, focusing on product design and online marketing while neglecting quality control and factory management, which can lead to safety issues [8].
罗马仕网店保证金不足,退款受阻,网友称退款排到17万位
Nan Fang Du Shi Bao· 2025-07-08 08:30
Core Viewpoint - The charging brand Romoss has closed its online stores on Tmall and Taobao amid a product recall crisis, with only a few products remaining available for sale on other platforms [1][3][11]. Group 1: Company Actions - Romoss has shut down its Tmall and Taobao stores, with no official store appearing in searches [3]. - The company has announced a recall plan due to safety risks associated with certain battery cell materials, which could lead to fires or explosions [11][15]. - Romoss has stated that it will take full responsibility for any products identified as defective by authoritative institutions [11]. Group 2: Sales and Operations - Despite the closure of its main online stores, Romoss's products are still available through some digital specialty stores and its JD self-operated flagship store, which currently only sells charging cables and heads [1][16]. - The company has been a significant player in the mobile power bank market since its establishment in 2012, achieving high sales volumes, including over 30 million units sold in a single day during the 2013 "Double 11" shopping festival [11]. Group 3: Consumer Concerns - Consumers are facing challenges with refunds due to sellers' insufficient guarantee deposits, leading to delays in processing refund requests [16][22]. - Some customers have reported successful refunds after confirming their product models matched the recall criteria, while others are experiencing long wait times for their refund applications to be processed [16][22]. Group 4: Market Position - Romoss has maintained a strong market presence, being the top seller in the mobile power bank category on Tmall for 11 consecutive years, with annual shipments reaching 50 million units [11]. - The company has expanded its global reach, with overseas revenue accounting for 40% of total sales by 2022, distributing products to over 50 countries and regions [11].
罗马仕回应:没有倒闭
证券时报· 2025-07-04 04:21
Core Viewpoint - The company Romoss Technology has faced significant operational challenges due to a product recall related to safety issues with its power banks, leading to rumors of its closure, which the company has publicly denied [1][6]. Group 1: Company Status - Romoss Technology confirmed on July 3 that it has not gone bankrupt and is working to resolve issues for customers and partners [1]. - Employees reported that since July 1, the company has notified staff of a complete halt in operations, with salaries only paid up to June [1]. - As of 2024, Romoss has 474 employees registered for social insurance [2]. Group 2: Product Recall and Safety Issues - The recall was initiated after reports emerged in early June about the potential for Romoss power banks to overheat and pose a fire risk, particularly a model with a 20,000mAh capacity [3][6]. - On June 16, the Shenzhen Market Supervision Administration announced that Romoss would recall approximately 491,700 units of three models manufactured between June 5, 2023, and July 31, 2024, due to safety concerns [6]. - The recall was prompted by issues with raw materials used in battery cells, which could lead to overheating and combustion risks under extreme conditions [6]. Group 3: Regulatory Actions - Following the safety concerns, the Civil Aviation Administration of China issued a notice on June 28 prohibiting passengers from carrying power banks without a 3C certification or those that are subject to recall on domestic flights [7].
全球召回超200万件!知名品牌充电宝成“充电爆”?
21世纪经济报道· 2025-06-22 14:39
Core Viewpoint - The recent recalls in the power bank industry, particularly by Anker Innovations and Romoss, highlight significant safety concerns related to battery cells supplied by Ampreus, indicating broader supply chain issues and management deficiencies within the industry [1][12][14]. Group 1: Recall Announcements - Anker Innovations announced a recall of 71,294 units in China and 1,158,000 units in the U.S. due to safety issues with battery cells [1][3][6]. - Romoss recalled 491,745 units of specific power bank models in China, also citing problems with battery cells [7][10]. Group 2: Safety Concerns - Anker's recall was prompted by findings that certain battery cells had unauthorized material changes, potentially leading to overheating and fire hazards [5][9]. - Reports indicated that Anker received 19 incidents of fire and explosion related to its PowerCore 10000 model, resulting in property damage exceeding $60,700 [7]. Group 3: Supplier Issues - The recalls are linked to Ampreus, a battery supplier whose 3C certification has been suspended, affecting multiple brands including Anker and Romoss [12][14][15]. - The industry typically relies on external suppliers for battery cells, which raises concerns about supplier management and quality control [12][16]. Group 4: Regulatory Changes - New regulations will require CCC certification for lithium-ion batteries and power banks starting August 1, 2023, emphasizing the need for stricter compliance in the industry [16]. - The recalls have prompted brands to enhance their supplier evaluation processes and establish better monitoring systems for battery safety [16]. Group 5: Industry Impact - The recalls reflect a broader "earthquake" in the power bank industry, indicating that safety issues are not isolated to individual brands but are systemic within the supply chain [12][13]. - Recent incidents of power banks overheating on flights have heightened scrutiny and may have contributed to the urgency of the recalls [18][19].
可能燃烧! 罗马仕召回49万台充电宝,有人5年前“敲警钟” | BUG
Xin Lang Ke Ji· 2025-06-17 00:25
Core Viewpoint - The incident involving the ban of ROMOSS power banks in several universities in Beijing has led to a recall of specific models due to safety concerns related to overheating and potential fire risks [1][2][5]. Group 1: Incident Overview - Shenzhen ROMOSS Technology Co., Ltd. announced a recall of 491,745 units of certain ROMOSS power bank models manufactured between June 5, 2023, and July 31, 2024, due to overheating risks [1]. - Multiple universities in Beijing issued warnings about the ROMOSS 20,000mAh power banks, stating they are more prone to explosion compared to other brands [1][2]. - Reports indicated that there have been incidents of self-ignition involving ROMOSS power banks at institutions like Beijing Union University and Communication University of China [1]. Group 2: Safety Concerns - The recall was prompted by the discovery that some products may overheat during use, posing a fire hazard under extreme conditions [1]. - An investigation by the French Aviation Accident Investigation Bureau linked a fire incident on a flight to a ROMOSS power bank, confirming it was the cause of the thermal runaway [5]. - Consumers have reported similar self-ignition incidents on social media, with one user describing an explosion of their ROMOSS power bank after normal use [5]. Group 3: Company Background - ROMOSS is a well-known brand in the domestic power bank market, established in Shenzhen in 2012, focusing on mobile power supplies and related 3C digital products [8]. - The company is part of the Qixian Cat Investment Group, which also operates other brands, although there is no direct equity relationship between them [8][10]. - The company has faced safety scrutiny in the past, with previous recalls due to self-ignition risks associated with its products [6][13]. Group 4: Product Performance - Despite the recent issues, ROMOSS power banks, including the recalled models, are still available for sale on e-commerce platforms, priced around 200 yuan [8]. - Testing data indicated that ROMOSS power banks exhibited higher temperatures during charging compared to competitors, with some readings exceeding 41°C [11].