Core Points - The recent adjustments to the broadcast schedule and content reduction of "Goodbye Lover 5" have led to significant dissatisfaction among subscribers, prompting refund requests [2][3][4] Group 1: Broadcast Changes - The second episode of "Goodbye Lover 5" was delayed and subsequently aired with a total runtime of only 137 minutes and 22 seconds, a reduction of over 50% compared to the first episode's 309 minutes and 50 seconds [3][4] - The announcement of the delay and content reduction has resulted in a wave of complaints from subscribers, many of whom feel that their paid membership is no longer justified [4][9] Group 2: Subscriber Rights and Complaints - Subscribers have expressed frustration over the inability to receive refunds for their memberships, with the official response from Mango TV stating that while they can assist in canceling renewals, they do not support refunds for already credited services [2][9] - Legal experts have indicated that the refusal to refund based on the "membership already credited" rationale may be questionable, especially if there are substantial changes to the service content [10][11] Group 3: Membership Revenue and Growth - As of the end of 2024, Mango TV reported a membership scale of 73.31 million, with annual membership revenue reaching 5.148 billion yuan, marking a year-on-year growth rate of 19.3% [7][8] - The rapid growth in membership revenue is attributed to a combination of high-quality content offerings and an innovative membership rights system, which includes exclusive benefits and interactive products [8]

Core Viewpoint - Mango TV's show "Goodbye Lover" faced backlash due to the postponement of its fifth season's second episode and the withdrawal of guest Deng Sha, leading to content reduction and refund requests from dissatisfied members [1][2][4] Group 1: Program Changes and Member Reactions - The second episode of "Goodbye Lover 5" was delayed and subsequently released with a significantly reduced runtime of 137 minutes and 22 seconds, compared to the first episode's total of 309 minutes and 50 seconds, marking a decrease of over 50% [2] - Many members expressed their dissatisfaction and requested refunds, feeling that the value of their SVIP membership was compromised due to the content reduction [4][15] - Legal experts indicated that the refusal to refund based on the argument of "membership already credited" is questionable, as consumers may have the right to request partial refunds or compensation when there are substantial changes to the service [2][16] Group 2: Membership Structure and Complaints - Mango TV's membership structure requires different levels of membership for various viewing experiences, with SVIP members needing to pay more to access full content [6] - Previous complaints have been lodged against Mango TV regarding additional fees for accessing different versions of shows, indicating a pattern of consumer dissatisfaction with the platform's pricing strategy [8][10] - As of the end of 2024, Mango TV reported a membership scale of 73.31 million and a membership revenue of 5.148 billion yuan, reflecting a year-on-year growth rate of 19.3%, highlighting the importance of membership revenue for the company's performance [11][12]

Core Viewpoint - The recent delay and content reduction of "Goodbye Lover 5" on Mango TV have led to significant dissatisfaction among subscribers, prompting refund requests due to perceived loss of value in their membership [1][2][7] Group 1: Program Changes and Subscriber Reactions - The second episode of "Goodbye Lover 5" was delayed and subsequently released with a total runtime of only 137 minutes and 22 seconds, a reduction of over 50% compared to the first episode's total of 309 minutes and 50 seconds [2] - Subscribers expressed frustration over the content reduction and the inability to receive refunds, with many questioning the value of their SVIP memberships [2][6] - Legal experts indicated that consumers may have the right to request partial refunds or compensation if there are substantial changes to the service content [8][9] Group 2: Membership and Revenue Insights - As of the end of 2024, Mango TV's membership reached 73.31 million, with annual membership revenue surpassing 5.148 billion yuan, marking a year-on-year growth rate of 19.3% [6] - The rapid growth in membership revenue is attributed to a combination of high-quality content offerings and an innovative membership rights system, which includes exclusive benefits for higher-tier members [6] Group 3: Customer Service and Legal Implications - Mango TV's customer service has been criticized for refusing refunds based on the argument that membership fees are non-refundable once credited, raising questions about the fairness of such policies [7][8] - Legal professionals highlighted that the terms in Mango TV's membership agreement could be seen as unfair, potentially allowing consumers to challenge the validity of such clauses [9]