"所有钱花在哪儿、花得对不对，一目了然。这样的小区管理，我们放心！"近日，四川成都新津区五津 街道南江社区一品水轩小区的居民王文一边操作手机一边说。只见他轻点几下，屏幕上就跳出了本月小 区物业费缴纳明细、公共收益收支记录、绿化养护项目进展等信息。 "'信托制'物业的生命力，在于它重塑了小区治理的结构。"新津区委社会工作部相关负责人说，传统物 业管理模式，业主与物业是简单的买卖服务关系；"信托制"将双方转变为"委托—受托"的关系，物业公 司从管理者变为执行管家，业主从被动服务者变为主动当家人，推动小区治理从物业企业的"单打独 斗"，走向多方参与的协同共治。 截至目前，新津区已有53个不同类型的小区落地"信托制"物业，形成了分类治理、全域推进的良好态 势。普兴街道五峰社区西创美庭拆迁安置小区，通过信托制平台开设"双密码"共管账户，运行首年结余 管理资金43.7万元；兴义镇波尔村，破解了长期存在的物业管理缺失和缴费难题……下一步，新津计划 在更多小区试点"信托制"物业，推动基层治理共建共治共享。 "放心"是王文对小区管理的认可。然而，此前该小区还因为信任危机，陷入了"业主拒缴费—物业降服 务"的恶性循环。小区党支部 ...

"信托制"物业的核心，在于建立一种新型的信托关系：全体业主作为"委托人"和"受益人"，物业企业则 作为"受托人"，设立独立公开的财产账户，统一归集物业费与小区公共收益。物业公司按合同约定提取 固定比例的管理酬金，所有支出均需符合事先公开的预算，确保"钱账分离、权责清晰"。 在此模式下，居民可通过专用小程序，实时查询小区账户总余额、月度收支明细及每一笔资金的具体流 向，以往账目公示不清、查询不便的情况得到根本改变。 新模式的顺利推进，得益于深厚的民意基础。试点启动前，社区通过问卷调查、座谈等方式广泛征集居 民意见。在回收的有效问卷中，支持采用"信托制"的居民比例超过80%，彰显出居民对透明、规范服务 的强烈期待。 转自：扬子晚报 近日，苏州相城元和街道古巷新村小区与元惠物业正式签订"信托制"物业服务合同，标志着该小区物业 服务迈入"钱账透明、业主主导"的全新阶段。 为确保平稳过渡，小区严格遵循公开、民主程序。物业公司首先拟定涵盖保安、保洁、绿化、维修等项 目的年度服务预算草案，随后由物管会、物业公司与业主代表共同讨论、细化，确保预算"花在明处、 用在实处"。优化后的预算方案及合同草案经公示无异议后，提交业主大会 ...

Core Viewpoint - The introduction of trust-based property management is effectively addressing long-standing issues in community property management, such as high fees and poor service, leading to increased fee collection rates and enhanced resident satisfaction [1][2][6]. Group 1: Implementation and Results - Trust-based property management projects have been signed in various regions, including Jilin and Xinjiang, with average fee collection rates exceeding 95% in trial communities [1]. - In Ordos, the implementation of trust-based property management reduced complaint rates from 90% to 10% and increased service satisfaction from below 20% to 80% [2]. - Chengdu leads the nation with over 1,200 communities adopting this governance mechanism, significantly improving management efficiency and fee collection rates [3]. Group 2: Mechanism and Features - The trust-based property management model separates management rights from income rights, ensuring transparency in fund management and supervision [6]. - Trust companies play a crucial role in this model, providing professional capabilities in fund management and compliance risk control [6]. - The model addresses traditional property management issues, such as opaque accounting and service quality disputes, by implementing clear fund allocation and management practices [6][8]. Group 3: Innovations and Future Directions - Some trust projects are incorporating smart contracts to enforce service quality metrics, enhancing accountability for property service providers [7]. - The dual trustee mechanism optimizes responsibilities among property companies and trust firms, ensuring effective service delivery and financial oversight [7]. - Trust companies are exploring this model as a new growth area to adapt to market changes and fulfill social responsibilities, while also protecting consumer prepayment funds [8].

Core Viewpoint - The introduction of a trust-based property management model in Xiangyue Garden marks a significant step in addressing the management challenges faced by aging residential communities, enhancing transparency and accountability in property management [2][5]. Group 1: Background and Challenges - Xiangyue Garden, built in 1998, consists of 3 residential buildings with over 300 residents, facing issues such as aging facilities, low property fee standards, and weak resident participation [2]. - The traditional property management model led to a vicious cycle of unsatisfactory services and low resident satisfaction, exacerbated by opaque fee structures and unclear responsibilities [2][4]. Group 2: Implementation of Trust-Based Management - The trust-based property management model was officially launched on July 18, 2023, following a collaborative effort among the street office, community, residents, and property management company [2]. - The model separates the ownership of funds from management authority, with property fees deposited into a shared trust account overseen by the residents' committee, property management, and homeowners [2][3]. Group 3: Transparency and Technology - The "Transparent Community Service" WeChat mini-program allows residents to track property fee expenditures and service activities in real-time, enhancing transparency [3]. - The program includes features for expense tracking, maintenance requests, and service standards, making financial transactions visible to all residents [3][4]. Group 4: Impact and Future Prospects - The trust-based model has significantly reduced conflicts between residents and property management, improving service quality and efficiency [4]. - Residents express optimism about the model, indicating a willingness to pay for better services, which could serve as a solution for other aging communities [5]. - The initiative aligns with a national trend towards promoting trust-based property management, with similar models emerging in other cities like Hainan, Guangzhou, and Beijing [5].