Core Viewpoint - The introduction of trust-based property management is effectively addressing long-standing issues in community property management, such as high fees and poor service, leading to increased fee collection rates and enhanced resident satisfaction [1][2][6]. Group 1: Implementation and Results - Trust-based property management projects have been signed in various regions, including Jilin and Xinjiang, with average fee collection rates exceeding 95% in trial communities [1]. - In Ordos, the implementation of trust-based property management reduced complaint rates from 90% to 10% and increased service satisfaction from below 20% to 80% [2]. - Chengdu leads the nation with over 1,200 communities adopting this governance mechanism, significantly improving management efficiency and fee collection rates [3]. Group 2: Mechanism and Features - The trust-based property management model separates management rights from income rights, ensuring transparency in fund management and supervision [6]. - Trust companies play a crucial role in this model, providing professional capabilities in fund management and compliance risk control [6]. - The model addresses traditional property management issues, such as opaque accounting and service quality disputes, by implementing clear fund allocation and management practices [6][8]. Group 3: Innovations and Future Directions - Some trust projects are incorporating smart contracts to enforce service quality metrics, enhancing accountability for property service providers [7]. - The dual trustee mechanism optimizes responsibilities among property companies and trust firms, ensuring effective service delivery and financial oversight [7]. - Trust companies are exploring this model as a new growth area to adapt to market changes and fulfill social responsibilities, while also protecting consumer prepayment funds [8].

Core Viewpoint - The introduction of a trust-based property management model in Xiangyue Garden marks a significant step in addressing the management challenges faced by aging residential communities, enhancing transparency and accountability in property management [2][5]. Group 1: Background and Challenges - Xiangyue Garden, built in 1998, consists of 3 residential buildings with over 300 residents, facing issues such as aging facilities, low property fee standards, and weak resident participation [2]. - The traditional property management model led to a vicious cycle of unsatisfactory services and low resident satisfaction, exacerbated by opaque fee structures and unclear responsibilities [2][4]. Group 2: Implementation of Trust-Based Management - The trust-based property management model was officially launched on July 18, 2023, following a collaborative effort among the street office, community, residents, and property management company [2]. - The model separates the ownership of funds from management authority, with property fees deposited into a shared trust account overseen by the residents' committee, property management, and homeowners [2][3]. Group 3: Transparency and Technology - The "Transparent Community Service" WeChat mini-program allows residents to track property fee expenditures and service activities in real-time, enhancing transparency [3]. - The program includes features for expense tracking, maintenance requests, and service standards, making financial transactions visible to all residents [3][4]. Group 4: Impact and Future Prospects - The trust-based model has significantly reduced conflicts between residents and property management, improving service quality and efficiency [4]. - Residents express optimism about the model, indicating a willingness to pay for better services, which could serve as a solution for other aging communities [5]. - The initiative aligns with a national trend towards promoting trust-based property management, with similar models emerging in other cities like Hainan, Guangzhou, and Beijing [5].