线上约车、动态响应、票价和普通公交一样……近日，河北石家庄、邯郸和长沙等地相继推 出的"网约公交车"服务，引发社会广泛关注。这种融合灵活性与普惠性的出行模式，不仅优化了 群众出行体验，还有效破解传统公交在非高峰时段和低客流区域"空载率高、候车时间长"的难 题，为城市公共交通发展提供了新思路。 01 多地试水网约公交车 多地试水网约公交车，是公交运营企业身处困境下寻求自救的缩影。 过去十余年，随着出行方式日益多样化和公众出行需求升级，公交行业客流量锐减，叠加运营成本 攀升、政策适配性不足、服务与市场需求脱节以及地方财政承压，公交企业集体失血，陷入亏损、停运 等运营危机。为破局，不少公交企业通过创新运营模式、拓展多元化发展路径，努力在公益属性与市场 规律之间找到平衡点，持续提升"自我造血"能力。 例如，为更好适配公众出行需求，部分公交企业聚焦核心服务优化，以个性化、精细化服务增强竞 争力。针对城市公交路线规划不合理、发车频次失衡等痛点，石家庄公交通过优化站点与线路布局，提 升运营效率，有效提振市民乘车意愿。多地则推出定制公交、网约公交车等特色服务，则让公共交通服 务从"大水漫灌"式供给，转向"精准滴灌"式服务，是 ...

Core Points - Consumers have reported that telecom service centers are requiring additional documentation, such as a criminal record certificate, to obtain a phone card, raising questions about the reasonableness of these requirements [2][3] - There is a significant disparity in the documentation requirements across different cities, with some requiring only an ID while others demand various proofs, including a criminal record, employment verification, or bank statements [2] - The justification provided by service centers for these additional requirements is to combat fraud, but it is unclear whether these measures effectively contribute to fraud prevention [2][4] Regulatory Context - The practices of requiring excessive documentation contradict the directives from the State Council aimed at simplifying public service processes, which call for the elimination of unnecessary proofs and procedures [3] - The Ministry of Public Security has specified that a criminal record certificate is only necessary for certain legal situations, such as employment or military service, and does not apply to obtaining a phone card [3] Implications for Public Service - The current situation highlights ongoing challenges in the simplification of public service processes, indicating that some areas still face significant obstacles despite recent progress [3] - The requirement for excessive documentation not only appears unreasonable but also reflects a rigid mindset in addressing complex issues, which could hinder public access to essential services like obtaining a phone card [4] - It is essential for relevant authorities to intervene and rectify these unreasonable demands to protect citizens' rights and ensure that anti-fraud measures do not become barriers to convenience [4]