创新服务模式
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远程柜台为外籍客户证照更新提速
Jiang Nan Shi Bao· 2025-11-06 07:45
若按传统柜面模式,每一步操作都需运营主管驻足现场核验,客服经理还需填写内容庞杂的远程授权 单。相比之下,远程柜台模式优势尽显:网点人员负责至关重要的初审环节,确保材料真实可靠;材料 一抵远程中心,专业团队即能依据清晰流程快速处理。这不仅压缩了业务办理时间,更在客流洪峰时期 为网点开辟了一条高效纾解通道,确保服务能力不被单一业务阻滞。 江南时报讯 一位加拿大籍客户匆匆走进南通外滩支行,语气焦虑:"我的账户异常,手机银行登不上 了,转账也用不了!"这是他首次在华遭遇此类问题,情绪明显紧张。客服经理迅速上前安抚,同时启 动核查流程,很快锁定问题根源——客户护照有效期已更新,但账户登记的证件信息未能同步。 恰逢退休金发放日,营业厅内人声鼎沸。若按常规柜面处理外籍客户复杂的"护照三要素"(姓名、证件 号码、有效期)更新,层层审核与填单将耗费大量时间。工作人员果断决策,呼叫大堂经理引导客户至 远程服务区。网点人员现场细致核验客户护照新证件的真实性与完整性后,随即提交通道申请。屏幕另 一端,远程中心专业人员迅速响应,标准化流程高效运转——仅仅约20分钟后,护照号码与有效期变更 业务顺利办结。 客户紧锁的眉头终于舒展:"太感 ...
建发致新创业板上市:医疗器械流通龙头以创新模式叩响资本市场大门
Guan Cha Zhe Wang· 2025-09-25 04:55
Core Viewpoint - The successful IPO of Jianfa Zhixin marks a significant milestone for the company, which is a leading player in the medical device supply chain management sector, reflecting its strong market position and innovative service model [1][9]. Company Overview - Jianfa Zhixin has been approved for its IPO on the Shenzhen Stock Exchange with an initial price of 7.05 yuan per share, opening at 36.00 yuan, representing a 427% increase on the first day [1]. - The company focuses on enhancing the efficiency of medical device distribution and has developed an integrated service system covering direct sales, distribution, and SPD (supply chain management) services [2][3]. Business Model and Innovation - The company employs a unique "direct sales + distribution + SPD" model, which strengthens its competitive edge by enhancing customer loyalty and operational efficiency [3]. - Jianfa Zhixin is committed to digitalization and precision management, which drives service enhancement and operational improvements, allowing clients to reduce costs and increase efficiency [4][6]. - The SPD service represents a shift from traditional distribution to high-value service output, embedding the company deeply into hospital operations and creating long-term partnerships [5][9]. Financial Performance - In the first half of 2025, Jianfa Zhixin reported a revenue of 9.829 billion yuan, a 12.2% increase year-on-year, and a net profit of 137 million yuan, up 42.4% [7]. - The company's total assets reached 13.885 billion yuan, a 5.9% increase from the end of 2024, indicating a robust capital structure and operational efficiency [7]. - Cash flow from operating activities improved significantly, narrowing the net cash outflow to 139 million yuan from 393 million yuan in the previous year, attributed to better management of accounts receivable and inventory turnover [8]. Industry Context - The medical device distribution industry is undergoing structural upgrades due to increased demand for efficient and centralized operations amid cost control measures in hospitals [8][9]. - The implementation of UDI (Unique Device Identification) is raising standards for supply chain information and compliance, benefiting leading companies like Jianfa Zhixin that possess technological advantages [8][9].
越秀服务2024年年报:稳定分红回馈股东,全年派息率达50%
Zhong Guo Jing Ji Wang· 2025-03-20 13:12
Core Viewpoint - Yuexiu Services (stock code: 6626.HK) reported a robust performance for the fiscal year 2024, achieving a revenue of 3.868 billion RMB, representing a year-on-year growth of 20.0% and a core net profit of 512 million RMB, up by 5.1% [1][2] Revenue Structure - Non-commercial revenue remains the core source of income for Yuexiu Services, totaling 3.134 billion RMB, which is a 19.2% increase year-on-year and accounts for 81% of total revenue [1] - The basic property management service, as a pillar business, generated 1.236 billion RMB in revenue, reflecting a 20.1% increase and contributing 32% to total revenue [1] - Community value-added services saw a significant growth of 30.6%, reaching 1.217 billion RMB, indicating the company's focus on community scenarios and enhancing operational capabilities [1][2] Non-Owner Value-Added Services - Non-owner value-added services generated 681 million RMB in revenue, showcasing initial success in market expansion [2] - The company is building a comprehensive facilities management (IFM) service system to enhance the operational value of non-residential projects [2] Commercial Revenue Performance - Commercial revenue reached 734 million RMB, marking a 23.7% increase, primarily from commercial operation and management services [2] - The commercial operation and management services alone generated 630 million RMB, a substantial increase of 29.7%, reflecting strong capabilities in attracting quality tenants [2] Future Outlook - The company aims to enhance service quality and organizational efficiency in 2025, focusing on core service investments and innovative service models [2] - The board declared a total dividend of 0.169 RMB per share for the fiscal year 2024, with a payout ratio of 50% based on core net profit, rewarding long-term shareholder support [2]