四精服务理念

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厦门分公司开展“云间共婵娟”中秋特色航班活动
Zhong Guo Min Hang Wang· 2025-10-06 07:37
《中国民航报》、中国民航网 通讯员贾宇祺 报道:桂香遥寄,月满中天。10月6日,中秋佳节,在 MU5221厦门—昆明的航班上,"厦门凌燕乘务示范组"在万米高空开启"云间共婵娟"主题航班,以独具 东方韵味的心意,温暖旅客的归途。 餐饮服务结束后,灯光渐柔,客舱内响起温馨的节日广播。乘务员手持承载着祝福的"月圆人安"心意 卡、定制特色徽章以及古风雅致的团扇,为旅客送上这份精心准备的"中秋好礼"。旅客们或细细品读贺 卡上的暖心语句,或欣喜地把玩精美的团扇与徽章,搭配上中秋特色饮品,浓郁的节日氛围在客舱内缓 缓流淌。旅客们惊喜的笑容与频频的点赞,让这场云端相聚充满了家一般的温暖。 在云端之上,乘务组秉持匠心与温度,将"四精"服务理念融入航程中,为承载团圆的飞行注入令人难忘 的仪式感,让爱与相聚在云霄之上温暖绽放。今后,厦门分公司将继续以"四精"服务理念为引领,不断 精进服务品质,以更高的标准与热忱,陪伴旅客每一段归途。(编辑:贾昊天 校对:金杰妮 审核:程 凌) (本文图片均由厦门航空提供) ...
东航浙江分公司以“四精”服务打造精彩暑运旅程
Zhong Guo Min Hang Wang· 2025-07-10 05:56
Group 1 - Eastern Airlines Zhejiang Branch emphasizes a warm service approach during the summer travel season, implementing the "Four Precision" service philosophy to enhance passenger experience [1] - The airline provides thoughtful services such as reading sessions for unaccompanied children, creating memorable moments during flights [2] - On long-haul flights, the airline prepares engaging toys like puzzles for children, alleviating boredom and enhancing family travel experiences [4] Group 2 - The airline celebrates special occasions by surprising passengers with birthday wishes, including personalized greetings and gifts, making flights memorable [6] - Attention to detail is evident in the airline's proactive approach to assist passengers in locating lost items, showcasing a commitment to customer care [8][11]