Group 1 - The article highlights a special Mid-Autumn Festival flight, MU5221 from Xiamen to Kunming, where the "Xiamen Lingyan Service Demonstration Team" created a festive atmosphere for passengers at high altitude [1][3] - Passengers received thoughtful gifts including a "Moon Round, People Safe" greeting card, custom badges, and elegant traditional fans, enhancing the festive experience onboard [3][4] - The service team integrated the "Four Precision" service philosophy into the flight, aiming to provide a memorable experience that emphasizes warmth and togetherness during the journey [5] Group 2 - The Xiamen branch of the airline plans to continue improving service quality guided by the "Four Precision" service philosophy, ensuring a high standard of care for passengers on their journeys [5]

Group 1 - Eastern Airlines Zhejiang Branch emphasizes a warm service approach during the summer travel season, implementing the "Four Precision" service philosophy to enhance passenger experience [1] - The airline provides thoughtful services such as reading sessions for unaccompanied children, creating memorable moments during flights [2] - On long-haul flights, the airline prepares engaging toys like puzzles for children, alleviating boredom and enhancing family travel experiences [4] Group 2 - The airline celebrates special occasions by surprising passengers with birthday wishes, including personalized greetings and gifts, making flights memorable [6] - Attention to detail is evident in the airline's proactive approach to assist passengers in locating lost items, showcasing a commitment to customer care [8][11]