Core Viewpoint - China Life Insurance's Zhengzhou branch hosted the "700 Walking" financial education event, attracting over 500 customers, showcasing innovative customer service and brand building efforts [1][3]. Group 1: Event Overview - The event featured a carefully designed walking route around the Green Expo Park, with five themed check-in points and three photo areas, enhancing customer engagement through cultural and interactive games [3]. - The event included a 10th-anniversary theme wall and a completion announcement area, allowing participants to create lasting memories and a sense of belonging [3]. Group 2: Financial Education Initiatives - A dedicated financial consumer education area was established in the Shanxi Garden, where interactive games educated customers on preventing financial fraud and promoting rational consumption [3]. - Participants received consumer rights protection pamphlets, and audio cards at two supply stations provided ongoing consumer protection messages throughout the event [3]. Group 3: Legal and Community Support - The event featured a legal consultation booth provided by a partner law firm, offering face-to-face legal education and advice, particularly targeting elderly customers with anti-fraud knowledge [4]. - The company emphasized its commitment to serving diverse customer groups and fostering a respectful atmosphere for the elderly [4]. Group 4: Future Initiatives - China Life Insurance's Zhengzhou branch plans to continue offering diverse services that enhance customer experience, focusing on efficient processes, professional quality, and heartfelt care [4].

Core Viewpoint - The 10th "520 Customer Service Festival" by China Dadi Insurance emphasizes the company's commitment to customer service and showcases its achievements over the past decade [1][3][10]. Summary by Sections Event Overview - The festival is themed "Accompanying Time, Service for the Future" and aims to highlight the company's service achievements and brand warmth through innovative online and offline activities [1]. Historical Context - Since 2016, the "520 Customer Service Festival" has served as an important annual event for the company to express gratitude to its customers, marking a decade of service transformation and growth [3]. Service Plans Announced - Six service plans were unveiled: 1. **Star Rights Upgrade Plan**: Enhanced benefits for star-rated customers, including travel and family packages for five-star clients and exclusive service packages for four-star clients [5]. 2. **Warm Claim Service Plan**: Focused on customer-centric and technology-driven claims services, introducing "One Call Claim" and "Code Claim" services [5]. 3. **Family Protection Service Plan**: Launched "Love Home Insurance 4.0," offering comprehensive family protection solutions [5]. 4. **Health Protection Service Plan**: Upgraded to cover six major health and lifestyle benefits [5]. 5. **Small and Micro Enterprises Service Plan**: Provides risk protection across nine business scenarios [5]. 6. **Intelligent Service Upgrade Plan**: Revamped the company app with new visual styles and AI assistant features for a more efficient service experience [6]. Interactive Experience - The event featured multiple interactive booths, showcasing the company's service history, consumer rights protection, and innovative claims services through engaging activities [8]. Future Commitment - The festival not only reflects on the past decade but also reaffirms the company's commitment to customer-centric service, innovation, and professional excellence moving forward [10].