家电售后服务升级
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京东推出「检修分离」服务:能不修就不修,家电将进入“无维修”时代?
3 6 Ke· 2025-12-29 00:20
今年即将收尾,家电市场这一年过得并不顺意。 奥维云网数据显示,今年第三季度,中国电视市场销量「近五年来唯一环比下滑」。而在双 11 大周期,国内彩电全渠道零售量同比下滑 22.0%,零售额同 比下滑 22.9%;更多家电品类上,空调、冰箱、冷柜、洗衣机、干衣机全渠道零售额,同比分别下滑 33.9%、26.4%、10.4%、22.1%、43.0%。 销售量不增长了,至少还有销售额的盼头;销售额也不增长的话,那么全市场的日子就真的不好过了,即便今年有「国补退坡」的显著外因。 国内家电市场,似乎整体进入到了存量竞争的发展阶段。老用户家中电器的「以旧换新」或复购,以及全用户买入新品的售后服务和维修保障,愈加成为各 大平台和品牌争夺和比拼的焦点。 能不修就不修,电商平台层面终于开始力推 在这样的行业发展背景下,京东服务近期推出号称行业首创的「检修分离」家电维修模式。升级后的家电服务新范式,京东直接喊出了「能不修就不修」的 大口号,并通过行业首创的「检修分离」模式来实现。 相比各大平台传统的「检修一体」方式,京东新推出的「检修分离」模式,给需要售后服务的家电用户,目前提供有三重解决方案: 1.远程指导服务,工程师不上门, ...
美的三星再出手并购,海尔TCL海信京东抢单松下索尼澳柯玛谋变
Sou Hu Cai Jing· 2025-05-19 00:50
Group 1 - The core viewpoint of the articles highlights the challenges faced by the home appliance industry, including a shift towards brand concentration and the struggles of small to medium enterprises amid a cooling consumer market [2][3] - The 618 shopping festival has become a stage for leading appliance brands, with overall market activity being subdued and promotional events returning to a normalized state [2] - The home appliance sector is experiencing significant changes, including leadership changes in major small appliance companies like Midea, Supor, and Joyoung, indicating operational challenges and the need for strategic adjustments [8] Group 2 - The home appliance industry is undergoing a standardization push, with 10 new industry standards set to be implemented by November 2025, focusing on quality upgrades and technological innovation [4] - The recent adjustment of tariffs between China and the U.S. is seen as a potential turning point for appliance companies, allowing for increased cross-border trade and production acceleration [5][6] - The after-sales service sector is being enhanced, with 105 leading service companies recognized, including Haier and Midea, reflecting a growing emphasis on service quality in the appliance market [7] Group 3 - Midea is actively pursuing acquisitions to strengthen its market position, including the purchase of Teka Group and strategic agreements with other companies to enhance its capabilities in the HVAC sector [10] - Haier and Hisense are launching innovative products aimed at improving consumer health and sleep quality, with Haier's "washing air" air conditioner and Hisense's new air conditioning solutions [11][12] - The financial performance of companies like Aucma has deteriorated, with a reported loss in 2024, highlighting the operational uncertainties faced by traditional appliance manufacturers [13] Group 4 - TCL has achieved significant market success during the 618 event, securing multiple top rankings in sales, showcasing the effectiveness of its product strategy focused on high-end and large-screen technology [14] - Samsung is expanding its presence in the HVAC market through a major acquisition, while Panasonic is selling "slightly flawed" appliances at discounted prices, indicating a strategic shift in product offerings [15] - Sony and Sharp are facing operational challenges, with Sony projecting a decline in revenue for the upcoming fiscal year and Sharp announcing the sale of its LCD panel factory due to poor performance [16]