Core Viewpoint - Douyin e-commerce is actively addressing issues related to fraudulent logistics practices that harm consumer rights and disrupt fair trading order, by terminating contracts with non-compliant logistics providers [2][5]. Group 1: Actions Taken - On October 29, Douyin e-commerce removed several logistics providers, including Zhongtong Cold Chain, Jishida, Water Fun Home, and Tiezhong Express, due to their involvement in malicious order transfers [3][5]. - The platform emphasizes the importance of maintaining consumer logistics experience as a long-term responsibility and priority [5]. Group 2: Violations Identified - The logistics providers were found to be abusing the platform's system by providing services such as "false logistics tracking" and "order transfer stitching," which misrepresented the actual delivery status of orders [5][6]. - Specific methods of violation included: - Using third-party electronic waybills to bypass Douyin's requirements and create false tracking information [5]. - Stitching together normal waybill tracking with fake electronic waybills to create a misleading appearance of consistency [5]. - Bulk cheating by manually or using tools to fill in fake waybill numbers, leading to false status updates in the system [5]. Group 3: Examples of Violations - Example 1: A store used a third-party platform for false shipping, resulting in discrepancies between the delivery address and the tracking destination, severely impacting consumer experience [6]. - Example 2: A merchant returned a shipment without updating the transfer waybill, causing the system to incorrectly show the item as "in transit" when the consumer had not received it [7]. - Example 3: A merchant did not use Douyin's electronic waybill and instead altered tracking nodes, leading to inconsistencies between the system's tracking and the actual sorting location [8].

日前，抖音集团副总裁@抖音集团李亮 转发抖音电商安全与信任中心发布的文章时表示，"最近我们发现有不良物 流服务商通过'运单造假'欺骗用户，严重侵犯消费者权益， 这些物流商配合商家用第三方电子面单'转单''拼轨迹'， 系统里看起来包裹正常，现实中却并没有送达。对普通消费者来说，这样的假象拖延了收货，甚至收不到货，也让 维权变得更难，公平的交易秩序被悄悄破坏。 " 对此， 抖音电商于10月29日下线中通冷链、吉时达、水趣到家、铁中快运等违规服务商，并要求商家、物流商严格 遵守平台规范。接下来，抖音 电商还会继续坚决打击虚假发货、违规转单、轨迹造假。 此前报道 10月27日，抖音电商安全与信任中心发文宣布清退恶意转单违规物流商。提到为阻断违规链条、保障履约真实性， 平台将依据相关规则于10月29日对以下物流商做清退处理：中通冷链（中通子公司）、吉时达、水趣到家、铁中快 运。 抖音电商清退恶意转单违规物流商,维护平台经营秩序,保障消 费者权益 原创 抖音电商 抖音电商安全与信任中心 2025年10月27日 18:09 上海 c 抖音电商 保障消费者物流体验是抖音电商的重要责任和长期工作重点。近期,平台在日常巡 查时发 ...