Core Viewpoint - Douyin e-commerce is actively addressing issues related to fraudulent logistics practices that harm consumer rights and disrupt fair trading order, by terminating contracts with non-compliant logistics providers [2][5]. Group 1: Actions Taken - On October 29, Douyin e-commerce removed several logistics providers, including Zhongtong Cold Chain, Jishida, Water Fun Home, and Tiezhong Express, due to their involvement in malicious order transfers [3][5]. - The platform emphasizes the importance of maintaining consumer logistics experience as a long-term responsibility and priority [5]. Group 2: Violations Identified - The logistics providers were found to be abusing the platform's system by providing services such as "false logistics tracking" and "order transfer stitching," which misrepresented the actual delivery status of orders [5][6]. - Specific methods of violation included: - Using third-party electronic waybills to bypass Douyin's requirements and create false tracking information [5]. - Stitching together normal waybill tracking with fake electronic waybills to create a misleading appearance of consistency [5]. - Bulk cheating by manually or using tools to fill in fake waybill numbers, leading to false status updates in the system [5]. Group 3: Examples of Violations - Example 1: A store used a third-party platform for false shipping, resulting in discrepancies between the delivery address and the tracking destination, severely impacting consumer experience [6]. - Example 2: A merchant returned a shipment without updating the transfer waybill, causing the system to incorrectly show the item as "in transit" when the consumer had not received it [7]. - Example 3: A merchant did not use Douyin's electronic waybill and instead altered tracking nodes, leading to inconsistencies between the system's tracking and the actual sorting location [8].

Core Points - Douyin Group's Vice President highlighted the issue of fraudulent logistics services deceiving consumers through "fake waybills," which severely infringes on consumer rights [1] - Douyin E-commerce has taken action by delisting several non-compliant logistics providers on October 29, including Zhongtong Cold Chain, Jishida, Water Fun Home, and Tiezhong Express [5][7] - The platform aims to combat false shipping, unauthorized order transfers, and fake tracking information to maintain fair trading practices [1][7] Summary by Categories Consumer Rights - The fraudulent activities of certain logistics providers have delayed deliveries and made it difficult for consumers to seek redress, undermining fair trading [1][7] - Douyin E-commerce emphasizes the importance of safeguarding consumer logistics experiences as a key responsibility [7] Compliance Actions - On October 29, Douyin E-commerce will implement a clean-up of malicious order transfer logistics providers to ensure fulfillment authenticity [5][7] - The identified logistics providers engaged in practices such as using third-party electronic waybills to create false tracking information [7] Violations and Methods - The core methods of the violating logistics providers include circumventing platform requirements and creating fake tracking by stitching together normal waybill data [7] - Violating logistics providers have been found to upload false tracking numbers in bulk, misleading the system into showing orders as "picked up/in transit/signed" when they were not fulfilled as per the tracking [7]