新京报讯（记者陈琳）10月1日起，一批涉及工业机器人、云计算、湿巾、养老机构配置、政务数据共 享等多个领域的国家标准正式实施。这些标准将为规范新兴产业健康发展、保障消费者权益、提升公共 服务水平提供技术支撑。 《工业机器人 动态稳定性试验方法》等三项机器人领域国家标准同步实施，从动态稳定性、三维视觉 引导到服务机器人信息安全，全面推动机器人性能提升与应用安全，助力制造业智能化升级。 《信息技术 云计算 超融合系统通用技术要求》和《信息技术 云计算 云超算通用要求》两项标准，为云 计算超融合系统和云超算服务提供统一技术规范，将强化我国在云计算领域的核心竞争优势。 《直接接触人体皮肤的手表外观件中有害物质限量的规定》作为强制性国家标准，严格限制手表外观件 中有害物质含量，切实保障消费者健康，推动钟表行业规范发展。 《湿巾及类似用途产品》系列标准对成人湿巾、婴童湿巾、消毒湿巾等不同产品提出专用要求，引导消 费者合理选用，促进湿巾行业高质量发展。 两项燃气燃烧器安全与控制装置标准，聚焦气动比例调节装置和排气阀等关键部件，进一步提高整机安 全性与可靠性，筑牢用气安全防线。 《养老机构康复辅助器具基本配置》标准明确养老机 ...

"安心服务"保障消费体验 在酒旅保障方面，为提升消费者的游玩体验，平台联合商家推出"安心玩乐""安心游""安心住"保障，针 对消费者在游玩、度假、酒店住宿时的常见问题提供赔付和保障方案，鼓励商家提升服务质量与标准。 同时，针对直播间低价引流、履约时不合理加价等违规行为，平台加大整治力度对违规商家进行处罚， 维护平台价格合理。针对直播间宣传，平台增加了对重要商品规则模糊展示、关键信息解答不准确或不 提及等行为的管控规则，保障消费者体验。 国庆假期将至，旅游市场迎来出游高峰。为解决消费者假期出游可能遇到的各类消费体验问题，抖音生 活服务启动国庆保障专项，推出一系列举措，致力于为消费者打造安心、便捷的消费体验。 "极速赔"提升解决效率 为保障消费者国庆期间的服务体验，平台推出"极速赔"保障方案，简化服务处理流程、提升服务效率， 并对预约后酒店无房、商家不接待、演出票未出票等常见问题进行赔付升级，力求"一次进线即解决、 无法解决有赔付"，确保消费者的服务需求得到快速有效解决。为此平台扩充了客服团队，提供"7*24小 时客服服务"，无论消费者在任何时间遇到问题或需要帮助，确保都能得到平台的快速响应。 针对酒店住宿、旅游 ...

一点外卖就"生病"，一"生病"就索要十倍保险赔偿金，本该用于消费者权益保障的食品安全责任险愣是 被山东一00后小伙当成了另类的发财门道。近日，青岛警方破获了这样一起离奇的食品安全保险索赔案 件。 据介绍，今年8月，某外卖平台工作人员在审核二季度保险赔付数据时发现，来自山东的外卖用户许某 在2025年5月至8月期间，累计因食品安全问题向平台索赔12次，理赔行为存在异常，于是报警。 该外卖平台提供的证据材料显示，在不到3个月的时间里，许某以每周一次的频率先后实名注册12个外 卖平台用户账号。其中，有7个账号在完成首笔外卖订单后，即申请食品安全保险理赔；另有4个账号则 在完成第二笔或者第三笔外卖订单后，再申请食品安全保险理赔。且在理赔过程中，许某均以监管投诉 为威胁，要求承保公司予以其远超常规就医费用的10倍赔偿金。外卖平台方认为，许某这些行为存在恶 意骗赔的嫌疑。 青岛警方随即立案侦查。警方表示，据查证，犯罪嫌疑人许某自今年5月起，在外卖平台多次下单高价 外卖，每次点餐后都声称自己因外卖得了肠胃炎，并以向有关单位举报为由向平台索要高额赔偿款。每 次索赔成功后，许某皆第一时间更换手机号码、注册新的平台用户账号，再继 ...

Core Insights - The summer vacation period has seen internet platform group buying become a mainstream channel for consumer travel spending, with Douyin's hotel and travel group buying orders and sales both increasing by 46% year-on-year [1] - Douyin has launched a "Summer Assurance Plan" to combat misleading promotions and forced shopping practices associated with "low-price tours," aiming to protect consumer rights during the summer travel season [1] Group 1: Consumer Protection Measures - Douyin has actively cooperated with local cultural tourism and market regulatory departments to address issues related to forced shopping and misleading promotions, resulting in the disposal of 1,376 offline fulfillment violators and the delisting of 5,955 non-compliant products during the special governance period [1] - The platform has implemented multiple governance measures against forced shopping, including monitoring excessive purchases, non-business location shopping, extended shopping times, and sales by drivers and tour guides [1] Group 2: Price Monitoring and Regulation - Douyin has enhanced its price monitoring capabilities to prevent false advertising and the sale of unreasonably low-priced products, leading to the disposal of 4,035 misleading "low-price tour" live streams and 115 non-compliant merchants, as well as the delisting of 196 unreasonable low-priced products [2] - The platform has established clear standards for identifying misleading promotions and has implemented measures to strengthen control over violations, resulting in the disposal of 10,117 non-compliant live streams and 316 violating accounts since the new standards were enforced on July 27 [2] Group 3: Commitment to Consumer Rights - Douyin's management has emphasized that safeguarding consumer rights is a core objective, with a commitment to rigorously combat "low-price tour" violations and enhance the overall travel experience for consumers [2]

Core Viewpoint - The airline's last-minute aircraft change led to a forced downgrade for a passenger and her family, highlighting a lack of clear communication regarding the risks associated with upgrading to a premium cabin [1][7][10] Group 1: Incident Overview - A passenger, Liu Na, experienced a downgrade from a premium cabin to economy class due to a last-minute aircraft change by China Southern Airlines (CZ3106) [2][4] - The change resulted in the family being separated and seated in non-adjacent middle seats, contrary to their original seating arrangement [2][4] - Liu Na had previously paid 657 yuan to upgrade to the premium cabin for a more comfortable experience [3][6] Group 2: Customer Service Response - Upon receiving the downgrade notification, Liu Na was presented with only two options: accept the downgrade or cancel the ticket [5][6] - Customer service indicated that if she accepted the downgrade, the upgrade fee would be refunded, but Liu Na felt this did not meet her needs for comfort [5][6] - Liu Na proposed alternative solutions, such as rebooking on a flight with premium seating, but these were not accommodated by customer service [5][6] Group 3: Airline's Policy and Communication - China Southern Airlines stated that the downgrade was a non-voluntary situation and that they would refund the upgrade fee as per their policy [7][8] - The airline's upgrade policy did not clearly specify that a change in aircraft could lead to a downgrade, which Liu Na argued misled consumers [8][9] - Legal experts emphasized the need for airlines to clearly communicate all potential risks associated with upgrades to ensure consumer awareness [9][10]

为了乘机更舒适、上下机更便利而升舱至明珠经济舱，却在出行前一晚因航司更换机型被迫降舱，同行 三人的座位还被打散到不同的"中间座"……近日，北京商报记者收到消费者刘娜的反馈，由于航司临时 更换机型，自己想让父母和女儿坐明珠经济舱的需求无法被满足。明明是航司的行为给消费者带来不 便，航司却只给出降舱或退票两种选择。如果刘娜退票重买机票，临出行前高涨的票价、被打乱的行程 都会令其付出更多代价，看似"二选一"，实际上，想要减少自己的损失，刘娜只能接受降舱这一选择。 在强制选择的背后，是航司没有在升舱产品规则中向消费者明确"变更机型"可能带来的降舱风险，消费 者的权益也因此无法得到保障。 因更换机型被迫降舱 暑运期间本应是轻松出行的日子，但回忆起两周前的经历，刘娜仍难掩不快。据刘娜回忆，7月21日， 其父母及其12岁的女儿原计划乘坐南航CZ3106航班的明珠经济舱，从北京前往广州。但在7月20日晚 上，正在帮3人收拾行李的刘娜突然收到一条来自南航的"降舱"短信。 刘娜向北京商报记者出示的短信截图显示，由于公司计划原因，其父母及女儿乘坐的航班已由明珠经济 舱调整为经济舱。不仅如此，在降舱至经济舱后，原本选好的座位也被打散 ...

Core Viewpoint - The airline's last-minute aircraft change led to a forced downgrade for a passenger and her family, highlighting a lack of clear communication regarding the risks associated with upgrading to a premium cabin [1][11][15] Group 1: Incident Overview - A passenger, Liu Na, experienced a downgrade from a premium cabin to standard economy due to a last-minute aircraft change by China Southern Airlines (CZ3106) [2][6] - The family was not only downgraded but also had their seats scattered, resulting in discomfort during the flight [2][6] - Liu Na had specifically chosen the flight for its premium cabin to accommodate her elderly parents and young daughter [5][10] Group 2: Airline's Response and Policies - China Southern Airlines stated that the downgrade was a non-voluntary situation and offered to refund the upgrade fee [11][12] - The airline's policy indicates that if a passenger is downgraded due to aircraft changes, they will be refunded the upgrade fee, but does not clearly specify "aircraft change" as a risk in the upgrade product details [11][12][15] - The airline's terms suggest that changes in flight schedules or aircraft types are possible and do not guarantee the originally booked cabin class [14] Group 3: Consumer Rights and Legal Perspective - Legal experts argue that airlines should clearly communicate all potential risks associated with upgrades, including the possibility of aircraft changes leading to downgrades [15] - The vague language in the airline's policies regarding "public safety" and "special flight guarantees" may mislead consumers about the risks of downgrades [15] - There is a call for airlines to explicitly list "aircraft change" as a potential reason for downgrades in their upgrade product descriptions to ensure consumer awareness [15]

该短信上并未说明是什么原因导致的降舱。刘娜回忆说，她就此情况致电了南航客服，客服给出的答复 是机型变更后航班没有明珠经济舱。 为了乘机更舒适、上下机更便利而升舱至明珠经济舱，却在出行前一晚因航司更换机型被迫降舱，同行 三人的座位还被打散到不同的"中间座"…… 近日，北京商报记者收到消费者刘娜的反馈，由于航司临时更换机型，自己想让父母和女儿坐明珠经济 舱的需求无法被满足。明明是航司的行为给消费者带来不便，航司却只给出降舱或退票两种选择。如果 刘娜退票重买机票，临出行前高涨的票价、被打乱的行程都会令其付出更多代价，看似"二选一"，实际 上，想要减少自己的损失，刘娜只能接受降舱这一选择。在强制选择的背后，是航司没有在升舱产品规 则中向消费者明确"变更机型"可能带来的降舱风险，消费者的权益也因此无法得到保障。 因更换机型被迫降舱 暑运期间本应是轻松出行的日子，但回忆起两周前的经历，刘娜仍难掩不快。据刘娜回忆，7月21日， 其父母及其12岁的女儿原计划乘坐南航CZ3106航班的明珠经济舱，从北京前往广州。但在7月20日晚 上，正在帮3人收拾行李的刘娜突然收到一条来自南航的"降舱"短信。 刘娜向北京商报记者出示的短信截图 ...

Group 1 - The core viewpoint of the article emphasizes the introduction of a "no-reason return policy" by Tiantan Decoration, which aims to enhance consumer confidence and protect consumer rights in the home decoration industry [3][4] - Tiantan Decoration's "no-reason return" policy allows consumers to withdraw from contracts at any stage, whether before or after construction begins, without incurring penalties [3][4] - This initiative is part of a broader effort to improve service quality in the home decoration industry, shifting the focus from price competition to reputation competition, ultimately benefiting consumers, companies, and the industry as a whole [4] Group 2 - The "no-reason return" policy is currently available only in the Beijing area and will be effective until December 31, 2025 [3] - The policy aims to provide consumers with the right to experience services before making final decisions, thereby increasing accountability for service quality among companies [3][4] - Tiantan Decoration's commitment to consumer rights is reinforced by its state-owned enterprise background, which emphasizes service quality and consumer autonomy [4]

Core Viewpoint - The incident involving Romoss power banks highlights the fragility of e-commerce platforms' consumer protection mechanisms, as thousands of users face refund issues due to the seller's insufficient account balance after a recall of 490,000 defective products [1][3]. Group 1: Incident Overview - Romoss Technology announced a recall of 490,000 power banks due to defects in battery cell materials that could cause overheating or even fires [3]. - Consumers are experiencing a tug-of-war with the platform and the seller, as many report being unable to receive refunds due to the seller's insufficient account balance [3][4]. - The platform's response has raised public concerns about the efficacy of e-commerce consumer protection systems [3]. Group 2: Platform Mechanism Analysis - The guarantee deposit system, intended to protect consumers, has proven ineffective in this case, with estimated recall costs exceeding 40 million yuan, far surpassing the typical guarantee deposit for ordinary sellers [4]. - Signs of financial distress in the company, such as operational shutdowns and changes in legal entities, indicate a collapsing funding chain [4]. - The platform has failed to implement a dynamic guarantee deposit mechanism that aligns with product risk, nor has it monitored high-recall-risk sellers effectively [4]. Group 3: Legal Perspective - Romoss has violated the safety assurance obligations under Article 26 of the Product Quality Law, while the platform may have neglected its qualification review responsibilities under Article 38 of the E-commerce Law [5]. - The legal challenge for consumers is exacerbated by the priority of debt repayment, where consumer claims rank lower than employee wages in bankruptcy situations [5]. - The recall execution is complicated by safety risks, as some courier companies refuse to accept returns, and the platform's suggested disposal method poses additional hazards [5]. Group 4: Consumer Self-Help Strategies - Consumers are advised to stop using the recalled products immediately and to file complaints through the 12315 platform, providing necessary order and business license information [6]. - For non-recalled products showing defects, consumers should classify them as hazardous waste and retain evidence [6]. - When purchasing alternatives, consumers are encouraged to choose brands with transparent supply chains, such as Xiaomi and Anker, to avoid falling into low-price traps again [6]. Group 5: Industry Implications - The crisis reflects a broader issue of supply chain quality control failures, particularly with the battery cell supplier's misconduct [7]. - The current e-commerce guarantee deposit system is inadequate for handling large-scale product recalls and unexpected events [7]. - The industry needs to establish a special risk reserve system for e-commerce and mandate product liability insurance for high-volume sellers to protect consumers from bearing the risks of corporate failures [7].