Core Viewpoint - The incident involving the loss of a valuable jade bracelet during delivery by SF Express has sparked significant public interest and debate regarding compensation policies for unvalued parcels [2][4]. Group 1: Incident Overview - A customer, Ms. Chen, ordered a jade bracelet worth 49,800 yuan and opted for a return, which was picked up by SF Express [2]. - The parcel was reported lost by the courier, leading to a police report and attempts to retrieve surveillance footage, which revealed a blind spot where the parcel disappeared [4]. Group 2: Compensation Dispute - SF Express offered a compensation of 67.5 yuan, calculated as nine times the basic shipping fee of 7.5 yuan, which Ms. Chen found unsatisfactory [4]. - The merchant stated that since the parcel was sent by Ms. Chen, she is responsible for the return process and cannot issue a refund until the courier resolves the compensation issue [5]. Group 3: Legal Framework - According to the Postal Law of the People's Republic of China, compensation for unvalued parcels is limited to three times the shipping fee, unless negligence or gross misconduct by the carrier can be proven [5][6]. - The Civil Code stipulates that carriers are liable for damages or losses during transport, with compensation based on any agreements made between the parties [6].

Group 1 - The incident involving the loss of a jade bracelet valued at 49,800 yuan by a customer named Ms. Chen has sparked significant public interest and discussion on social media platforms [1][3] - Ms. Chen attempted to return the bracelet through SF Express, which was responsible for the delivery, but the package was reported lost during transit [1][3] - SF Express offered a compensation of 67.5 yuan, which is nine times the basic shipping fee of 7.5 yuan, due to the absence of declared value for the shipment [3][4] Group 2 - The merchant stated that since the package was sent by Ms. Chen, she is responsible for the return process, and a refund cannot be issued until the compensation from the courier is resolved [3] - SF Express has formed a claims team to address the issue and is cooperating with law enforcement to locate the lost item, asserting that there is no evidence of internal theft [3][4] - According to Chinese postal law, compensation for unvalued items is limited to three times the shipping fee, while the express company's own policy allows for a maximum compensation of seven times the shipping fee for unvalued shipments [4]