政务服务升级
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212项审批事项实现“一次不用跑”
Xin Lang Cai Jing· 2026-01-27 18:56
作为辽中区优化法治化营商环境的重要实践,此次政务服务升级通过流程再造、资源整合、技术赋能, 有效打破了部门间的"信息壁垒"和"窗口壁垒",将服务阵地从政务大厅延伸至群众家门口、企业办公 地,实现了政务服务从"等上门"到"送上门"的转变,让服务既有速度更有温度,切实打通了联系服务企 业群众的"最后一公里"。这与辽中区此前推出的"营商下午茶""项目管家"等特色服务品牌形成合力,构 建起全方位、多层次的便企利民服务体系。 沈阳日报、沈报全媒体 记者 徐娜 通讯员 张芷豪 近日,辽中区正式推出"一次不用跑、送证上门"审批事项清单,整合25个部门服务资源,将212项高频 审批事项纳入全程线上办理范围,以"数据多跑路、群众少跑腿"的服务模式,推动政务服务质效迈上新 台阶,为区域营商环境优化注入强劲动力。 此次清单编制聚焦企业群众高频办理、需求迫切的服务领域,精准筛选流程成熟、可全程网办的事项, 重点覆盖企业注册登记、卫生健康许可、民生教育服务等与生产生活、经营发展密切相关的关键领域, 确保清单事项"实用、管用、好用"。辽中区营商环境建设服务中心相关负责人表示,审批部门依托沈阳 市一体化政务服务平台,通过全程网办与材料邮寄 ...
大东区“政务大厅”变身“城市客厅”
Xin Lang Cai Jing· 2026-01-19 23:21
Core Viewpoint - The Dadong District Government Service Center has introduced a new approach to enhance public service by integrating local culture through the "Dadong Impression Photography Exhibition," allowing citizens to experience local charm while handling administrative tasks [1]. Group 1: Efficient Service Layout - The service center has organized its layout based on business relevance, grouping similar service windows on the same floor and direction, with clear functional zoning [2]. - The first floor focuses on civil services like tax and real estate, the second on social security and healthcare, the third on market access and construction services, and the fourth is dedicated to marriage registration [2]. - A comprehensive guiding system using color and text has been implemented to make the service routes clear and intuitive for users [2]. Group 2: Comprehensive Service Offerings - The center operates on weekends and holidays, providing 24-hour self-service options for key departments, significantly increasing time flexibility for citizens [3]. - Various amenities are available, including free printing services, mother-baby rooms, medical rooms, and facilities for disabled individuals, ensuring accessibility for all [3]. - A free parking policy for service users within one hour and long-term free parking for military and disabled vehicles reflects the center's commitment to convenience [3]. Group 3: Collaborative Service Delivery - Staff members are present throughout the center to assist citizens with real-time inquiries and guide them through processes, enhancing the overall service experience [4]. - The "point-to-point guidance" model transforms the service from passive reception to proactive assistance, making the process more user-friendly [4]. Group 4: Future Development Plans - The exhibition will be regularly updated to reflect seasonal themes and local development, infusing cultural vitality into the service space [5]. - Future plans include expanding cultural offerings, such as art exhibitions and reading areas, to create a more engaging environment for citizens [5]. - The center aims to integrate culture, commerce, and services, enhancing the quality of service and fostering regional development [5].
辽宁出台24项举措 推动2026年政务服务全面升级
Xin Lang Cai Jing· 2026-01-07 20:19
Core Viewpoint - The "2026 Action Plan for Optimizing the Business Environment" has been issued by the Liaoning Provincial Data Bureau, aiming to enhance the convenience of administrative services for enterprises and the public through 24 key measures across five areas [1]. Group 1: Administrative Service Optimization - The plan includes the implementation of seven initiatives to improve service efficiency, such as "one matter, one standard," "one door" centralized processing, and "one-stop" comprehensive acceptance [1]. - The proposal emphasizes the standardization of administrative service items, ensuring "no difference in acceptance" and "same standard processing" across the province [2]. Group 2: Enhanced Service Delivery - The plan promotes offline service integration, allowing administrative matters to be handled at designated comprehensive service locations, and introduces service models like "guest rooms" and "shoulder-to-shoulder" assistance [3]. - It aims to expand the "Liaoning Service" and "Liaoning Enterprise" platforms to provide more mobile services for enterprises and the public [3]. Group 3: Lifecycle Service System - The initiative seeks to establish a one-stop service system for the entire lifecycle of business operations, integrating related matters and enhancing the efficiency of service delivery [4]. - It promotes the "notification commitment + deficiency handling" service model, allowing for expedited processing based on applicants' credit records and commitments [4]. Group 4: Data Empowerment and Smart Services - The plan outlines measures to enhance the quality of "immediate response" services and expand the use of data sharing and online verification to streamline administrative processes [5]. - It emphasizes the application of artificial intelligence in administrative services to automate form filling and verification, thereby reducing manual intervention [5]. Group 5: Continuous Improvement Mechanism - The Liaoning Provincial Data Bureau will monitor the operational status of administrative services and evaluate the effectiveness of services across regions and departments [6]. - The plan includes a feedback loop for identifying and addressing service issues, aiming to continuously enhance service efficiency based on evaluations from enterprises and grassroots personnel [6].
助推营商环境优化 河南固始政务服务“加速跑”
Xin Lang Cai Jing· 2026-01-07 08:59
Core Viewpoint - The article highlights the significant improvements in the administrative service efficiency in Gushi County, Henan Province, showcasing a commitment to enhancing the business environment through streamlined processes and innovative service models [1][2]. Group 1: Administrative Service Enhancements - Gushi County has implemented a comprehensive upgrade to its administrative services, integrating 56 functional departments and 2,706 service items into a centralized service hall, allowing for a "one-stop" service experience [1]. - The county has established a "cross-province service" window, signing agreements with 13 provinces and 46 regions, and has introduced 401 local特色 "cross-province service" items [1]. - A remote virtual window has been set up in collaboration with Suzhou, Jiangsu, enabling remote assistance for businesses [1]. Group 2: Business Support Services - The county has created dedicated areas within the service hall for business support, transforming traditional service windows into a more interactive "meeting-style" service, offering a range of one-stop services including consultation, guidance, and document processing [1]. - Additional services such as free copying, mailing, and seal engraving are provided to alleviate the burden on businesses [1]. Group 3: Continuous Service Availability - Gushi County has introduced a 365-day "non-stop" service model, allowing over 120 high-frequency services to be available during holidays, complemented by a 24-hour self-service hall [2]. - The county has conducted 155 sessions of extended service during holidays, processing over 12,000 business transactions and receiving more than 12,000 consultations [2]. - A "problem resolution" window has been established to address service bottlenecks, receiving over 4,000 consultations and suggestions, leading to a decrease in complaints [2]. Group 4: Future Plans - The administrative service center plans to deepen the "one-window acceptance, separation of review" reform, expand the coverage of the "big comprehensive window," and optimize cross-province and assistance services to enhance the business environment further [2].
沈阳电子居住证实现全时段“即申即办、即时可用”
Xin Lang Cai Jing· 2026-01-03 21:17
Core Viewpoint - The Shenyang Public Security Bureau has launched a 24/7 electronic residence permit service, allowing residents to apply and receive their permits at any time, addressing previous time constraints in the application process [1][2]. Group 1: Service Enhancement - The electronic residence permit service now operates 24 hours a day, 365 days a year, eliminating time barriers for residents needing urgent access [1][2]. - Previously, the service was only available during legal working hours, which limited accessibility for residents during non-working hours and holidays [1]. - The upgrade includes an optimized response mechanism on the "Liaoning Public Security" APP, ensuring immediate processing of applications submitted by residents [1]. Group 2: Commitment to Public Service - The initiative reflects the Shenyang Public Security Bureau's commitment to a people-centered development approach, aiming to enhance government service efficiency and meet public needs [2]. - The bureau plans to continue improving its public service model and introduce more convenient measures to increase satisfaction among residents [2].
北京市政务服务中心焕新升级!除春节假期外全年开放
Xin Lang Cai Jing· 2026-01-01 08:30
Group 1 - The Beijing Municipal Service Center has undergone significant changes, transforming from a simple service space to a comprehensive public space that integrates service, exhibition, culture, communication, and ecology [1][10] - The center will be open year-round, except for the Spring Festival, with operating hours from 8:30 AM to 5:30 PM on weekdays and additional appointment services on Saturday mornings [6] - The center has optimized its layout based on public feedback, creating dedicated service areas for personal and corporate needs, and introducing a 24-hour self-service area [3][4] Group 2 - The center now features 184 permanent windows and 20 seasonal windows, staffed by over 700 personnel, providing more than 2,300 government service items [6] - A significant reduction in foot traffic has been observed, with an 80% decrease in daily visitors, as over 90% of services are now processed online [8] - New facilities include a reading area, flower exhibitions, and cultural displays to enhance the visitor experience and promote community engagement [8][10]
北京市政务服务中心打造政务大厅新范式
Xin Lang Cai Jing· 2025-12-31 19:00
Core Insights - The Beijing Municipal Government Service Center is undergoing a transformation to enhance its service offerings, aiming to create a multi-functional space that integrates service, display, culture, communication, and ecology [1][4] Group 1: Service Optimization - The upgraded service hall will be open year-round from January 1, 2026, except during the Spring Festival, with operating hours from 8:30 AM to 5:30 PM on weekdays and 8:30 AM to 12:30 PM on Saturdays for appointment services [2] - A 24-hour self-service area will be established, featuring multiple self-service devices for various administrative tasks, enhancing efficiency and allowing for "anytime service" [2] - The layout of the hall has been optimized to create a "classified service" model, with dedicated areas for personal services, corporate services, and digital empowerment [2] Group 2: Cultural and Community Engagement - The service center is integrating cultural initiatives, such as a reading area in collaboration with the Capital Library, a display area for handicrafts by people with disabilities, and exhibitions promoting Beijing's culture and environmental awareness [3] - A set of civil agreements has been established to guide behavior within the hall, promoting a respectful and orderly environment for both staff and visitors [3] Group 3: Strategic Vision - The center aims to transform from a single-function service point to a comprehensive platform for government-citizen interaction, enhancing the quality of governance and service delivery [4]
政务“陪办式”服务升级 近3000人次享高效便捷
Zhen Jiang Ri Bao· 2025-07-14 23:33
Group 1 - The core idea of the news is the introduction of the "accompaniment" service model by the municipal government to enhance service quality and improve citizens' experience when handling administrative tasks [1][2] - The "accompaniment" service aims to provide personalized assistance to citizens, particularly targeting the elderly, disabled individuals, and those unfamiliar with administrative processes [2] - Since its launch in May, the "accompaniment" service has assisted nearly 3,000 citizens, demonstrating its effectiveness and popularity among the public [2] Group 2 - The service model includes a dedicated team of 10 to 14 service personnel, depending on the demand, to guide citizens through various administrative processes [2] - Citizens have expressed gratitude for the service, highlighting its role in making complex procedures more manageable and efficient [1][2] - The initiative reflects the municipal government's commitment to innovation and service upgrades in the public sector [1]