Core Insights - The fifth China Provincial Mobile Government Service Experience Report was released, highlighting the "Palm Good Handling" index for 2025, with Shandong receiving an A+ rating alongside Shanghai, Zhejiang, and Fujian, all awarded the "Top-notch" prize for comprehensive experience [1] Group 1: Technological Advancements - The application of new information technologies such as 5G, big data, and artificial intelligence is accelerating, making "Palm Handling" a standard for government services [1] - The transition of government service platforms from "usable" to "easy to use" is crucial for enhancing service supply capabilities [1] Group 2: User Engagement and Platform Performance - The "Love Shandong" platform has surpassed 120 million registered users, with an average of over 7 million daily active users [1] - The platform has implemented a unified Lu Tong code across the province, enabling the use of 485 types of electronic certificates through the "Love Shandong" app [1] Group 3: Future Directions - Shandong plans to focus on "efficiently completing one task," enhance collaboration with other provinces, and promote scenario innovation to create more "one task, one handling" online services [1] - Continuous simplification of processes and optimization of the "Love Shandong" interface design are prioritized to improve intelligent service levels [1]