Core Insights - The penetration rate of new energy vehicles (NEVs) in China has surpassed 50%, indicating a shift from trend to mainstream [2] - The user satisfaction index for the NEV industry in 2025 is reported at 80 points, a year-on-year increase of 1 point, marking a recovery in user satisfaction [2] - Despite high satisfaction, the number of faults per 100 vehicles has increased to 109, up by 18 from the previous year, highlighting ongoing quality and reliability challenges [2][6] User Satisfaction and Brand Performance - User perception of quality and value are driving factors behind the increase in satisfaction, with scores of 80.6 for quality and 79.7 for value, both exceeding the overall satisfaction increase [3] - Domestic brands have achieved a user satisfaction score of 80, matching that of joint venture brands in the NEV sector, while still trailing by 1 point in traditional fuel vehicles [3][4] - Domestic brands are outperforming joint ventures in terms of reliability, with significantly lower fault rates, particularly in smart cockpit systems [4] Market Dynamics and Competitive Landscape - As of October 2025, the market share of domestic passenger vehicles has risen to approximately 72%, disrupting the previous market dynamics where joint ventures led [5] - The shift in user decision-making criteria towards product value over brand prestige is reshaping competition in the automotive sector [5] - Analysts suggest that future competition will focus on a comprehensive experience across R&D, manufacturing, and service, rather than just individual parameters [5] Challenges Facing the Industry - The industry is grappling with a high concentration of faults, particularly in smart cockpit, smart driving assistance, and interior systems, which together account for 60% of total faults [6] - Users exhibit a lower tolerance for faults in NEVs compared to traditional vehicles, creating pressure on manufacturers to enhance reliability [6] - There is a noticeable gap in service satisfaction, with sales service remaining stable at 81 points, while after-sales service satisfaction has dropped to 79 points, indicating a need for improvement in service capabilities [7] Strategic Recommendations - Domestic brands are advised to focus on consolidating strengths while addressing weaknesses, particularly in quality and after-sales service [8] - Reducing fault rates, especially in smart technology, is crucial to meet rising user expectations and maintain competitive advantages [8] - The industry is encouraged to prioritize quality and service improvements to build long-term trust and brand loyalty among consumers [8]

测评结果显示，2025年中国新能源汽车行业用户满意度指数为80分，同比提升1分。在细分的产品核心维度，质量可靠性与性能 设计满意度同步向好。2025年，新能源汽车质量可靠性满意度得分为80.8分，同比提高0.7分；性能设计满意度得分为81.1分，同比提 高0.5分，纯电、混动车型均实现不同程度增长。 央视网消息：12月3日，记者了解到，中国质量协会在北京发布2025年中国新能源汽车行业用户满意度指数测评结果。 同时，测评结果显示，行业仍面临百辆新车故障次数同比增长、故障集中度显著提高的问题。智能座舱、智能驾驶辅助、内饰是 故障（问题）次数最高的三大系统，较2024年上升15个百分点。 中国质量协会副会长兼秘书长 李高帅：建议从三个方向加以改进。坚持质量第一理念，追求质量的零故障；利用新的工具、新 的方法、新的技术，不断的优化客户的体验，特别是在智能化的水平方面，不要为了智能而智能；补齐售后服务的短板，让问题的解 决更加的快速高效。 2025年的测评覆盖插电混动轿车、插电混动SUV等主要类别，涉及销量较大的162款品牌车型、55个汽车品牌。 中国质量协会副会长兼秘书长 李高帅：自主品牌在新能源赛道的表现堪称亮眼 ...

记者昨天（3日）了解到，中国质量协会在北京发布2025年中国新能源汽车行业用户满意度指数测评结 果。测评结果显示，2025年中国新能源汽车行业用户满意度指数为80分，同比提升1分。在细分的产品 核心维度，质量可靠性与性能设计满意度同步向好。2025年，新能源汽车质量可靠性满意度得分为80.8 分，同比提高0.7分。性能设计满意度得分为81.1分，同比提高0.5分，纯电、混动车型均实现不同程度 增长。 ...