Core Viewpoint - The rise of unmanned warehouses is shifting some responsibilities from merchants to delivery riders, leading to operational challenges and dissatisfaction among riders [1][4][9]. Group 1: Unmanned Warehouse Operations - Unmanned warehouses are becoming more common, with brands like Zhou Hei Ya leading the way in deploying these models to reduce labor costs and extend operational hours [4][8]. - Zhou Hei Ya's unmanned satellite stores utilize smart technology to enhance operational efficiency, allowing for 24-hour service and increased sales, particularly in late-night scenarios [4][8]. - The operational model involves delivery riders performing tasks such as picking, packing, and scanning items, which traditionally would be the responsibility of the merchant [4][9]. Group 2: Rider Experiences and Challenges - Delivery riders express significant frustration with unmanned warehouse orders, citing difficulties in locating and packing items, which can lead to wasted time and increased stress [5][6]. - Riders report that these orders are infrequent but are among the least preferred due to the added responsibilities and complexities involved [5][6]. - The lack of clear communication regarding unmanned warehouse orders in the delivery system adds to the riders' challenges, as they often discover the nature of the order only upon arrival [5][6]. Group 3: Industry Trends and Future Outlook - The growth of unmanned warehouses is driven by technological advancements and changing consumer demands for convenience and immediacy [8][9]. - Experts indicate that the current trend of shifting responsibilities to riders may face regulatory scrutiny and technological improvements that could clarify roles and reduce manual tasks in the future [9][10]. - Some regions have begun implementing regulations to protect riders' rights, indicating a potential shift towards more equitable operational practices in the industry [10].