"金融服务不止于交易，更在于人情"。如今，在周边社区，"有金融困难就找建行济南黄台电厂支行" 已成为不少居民的共识，这份信赖也转化为网点的核心竞争力，让业务在温情服务中稳步增长，更让 "百姓身边的放心银行" 形象深入人心。 （鲁启轩） 不久前的一个上午，一位白发苍苍的老人拄着拐杖，颤巍巍地出现在网点门口。大堂经理见状，立刻上 前搀扶，经询问得知老人要办理社保卡激活业务，由于腿脚不便，独自前来十分吃力。考虑到老人的实 际困难，网点工作人员不仅热心搀扶着老人办理业务，在业务办完后还将老人安全送回了家。这看似微 不足道的举动，却深深打动了老人的子女。李先生在得知事情的经过后，深受触动地说："现在找家靠 谱的银行容易，但能把客户当家人一样对待的，你们是头一家。这样有温度、有担当的银行，让我们放 心！" 服务无小事，细节见真情。老年人等特殊客户群体的需求，是建行济南黄台电厂支行服务的重点关注方 向。一直以来，该行不仅设置了爱心窗口、无障碍通道，还针对行动不便的客户提供上门服务、陪同办 理等贴心举措，用实际行动践行大行精神。此次事件并非个例，而是该行日常服务的一个缩影。正是这 份融入日常的真诚与暖心，让越来越多的客户感受 ...

Core Points - A senior customer approached Agricultural Bank of China (ABC) in Jinan, expressing concern over unauthorized deductions totaling over 2000 yuan from her account, fearing she had fallen victim to telecom fraud [1][3] - The customer service manager assisted the client in checking her transaction history, revealing three deductions of approximately 600 yuan each from an unknown internet platform, which the customer did not recognize [3] - After contacting the internet platform's customer service, it was determined that the deductions were due to an accidental subscription to a magazine, and the bank staff successfully helped the customer recover the full amount [3][5] Service Approach - The incident reflects ABC's commitment to providing warm financial services, particularly aimed at elderly clients, enhancing their sense of security and satisfaction [6] - The bank has been focusing on age-friendly, thoughtful, and specialized services to improve the financial experience for older customers [6] - ABC plans to continue strengthening its service awareness and maintain its dedication to customer-centric financial services, promoting its "Warm Financial Domain" service brand [6]