业务办理间隙，工作人员还为刘奶奶普及金融知识，提醒她 "切勿向陌生人转账""不泄露银行卡密 码"。刘奶奶认真聆听："以前也知道，但你们当面一说，我更记得住了。" 这简单的一句提醒，为老人 的养老钱筑起了一道安全防线。 此次服务让建行济南历城支行员工对工作意义有了更深认知：银行岗位不仅在网点，更在每一位需要帮 助的客户心中。未来，该行将继续以专业技能与温暖情怀，守护老年客户的金融安全，不让任何人在科 技发展中掉队，做客户最信赖的金融守护者。 近日，建行济南历城支行为一位独居高龄老人提供上门金融服务，成功办理社保卡激活业务。这场特殊 的 "上门办公"，不仅解决了老人的燃眉之急，更成为一次涤荡心灵的温暖旅程。 客户刘奶奶年逾八旬，子女远在外地。对她而言，办理银行业务的难题并非操作 ATM 机，而是对屏幕 上密集选项的恐惧，担心按错键导致 "钱财损失"。网点十分钟就能完成的业务，她在家中焦虑了数 周。当该行工作人员主动上门，耐心讲解每一步操作，甚至用大字写下流程时，刘奶奶紧紧握住工作人 员的手感慨："谢谢你，有你们来，我心里就踏实了。" 这一刻，工作人员深刻体会到，上门服务传递 的不仅是金融支持，更是一份让老人安心的 ...

Group 1 - Postal Savings Bank of China (PSBC) provided home service to activate a social security card for a client with mobility issues, demonstrating their commitment to customer-centric service [1][3] - The initiative was prompted by a family member's request for assistance, highlighting the bank's responsiveness to unique customer needs [1][3] - The service team faced logistical challenges, including difficult terrain, to ensure the client received necessary financial services [1][3] Group 2 - The successful activation of the social security card not only resolved a financial issue but also showcased the bank's deep concern for the needs of special groups [3] - The bank's actions reflect its commitment to making financial services accessible, transcending geographical barriers to provide warmth and support to clients [3]

Core Viewpoint - Agricultural Bank of China (ABC) demonstrates its commitment to community service by providing personalized banking assistance to elderly customers, showcasing the warmth of financial services [1] Group 1: Service Initiatives - ABC's Jinan Luoyuan Yingxiongshan branch implemented a "Warm Home Service" mechanism to assist elderly customers who are unable to visit bank branches due to mobility issues [1] - The bank's staff visited a 90-year-old customer, Zhang, to help her activate her social security card, which was essential for her to receive her pension [1] Group 2: Customer Engagement - Bank employees took the time to understand the customer's needs and provided detailed explanations of the banking process, ensuring a smooth experience for the elderly customer [1] - The staff not only assisted with banking tasks but also inquired about the customer's living conditions, demonstrating a holistic approach to customer care [1] Group 3: Commitment to Special Groups - ABC has a long-standing focus on serving special groups, including the elderly, disabled, and seriously ill, by offering home service options [1] - The bank's philosophy emphasizes understanding and addressing customer needs, reflecting a commitment to customer-centric service [1]

"金融服务不止于交易，更在于人情"。如今，在周边社区，"有金融困难就找建行济南黄台电厂支行" 已成为不少居民的共识，这份信赖也转化为网点的核心竞争力，让业务在温情服务中稳步增长，更让 "百姓身边的放心银行" 形象深入人心。 （鲁启轩） 不久前的一个上午，一位白发苍苍的老人拄着拐杖，颤巍巍地出现在网点门口。大堂经理见状，立刻上 前搀扶，经询问得知老人要办理社保卡激活业务，由于腿脚不便，独自前来十分吃力。考虑到老人的实 际困难，网点工作人员不仅热心搀扶着老人办理业务，在业务办完后还将老人安全送回了家。这看似微 不足道的举动，却深深打动了老人的子女。李先生在得知事情的经过后，深受触动地说："现在找家靠 谱的银行容易，但能把客户当家人一样对待的，你们是头一家。这样有温度、有担当的银行，让我们放 心！" 服务无小事，细节见真情。老年人等特殊客户群体的需求，是建行济南黄台电厂支行服务的重点关注方 向。一直以来，该行不仅设置了爱心窗口、无障碍通道，还针对行动不便的客户提供上门服务、陪同办 理等贴心举措，用实际行动践行大行精神。此次事件并非个例，而是该行日常服务的一个缩影。正是这 份融入日常的真诚与暖心，让越来越多的客户感受 ...

Core Viewpoint - Agricultural Bank of China Jinan Huayuan Road Branch focuses on the needs of special groups such as the elderly, actively providing door-to-door services to embody the responsibility and commitment of a "people's bank" [1] Group 1 - The branch has implemented a service model that caters specifically to elderly clients, demonstrating a commitment to customer-centric service [1] - A case is highlighted where staff visited an elderly customer at home to assist with social security card activation, showcasing the bank's proactive approach [1] - The staff provided detailed guidance and support during the service, ensuring clarity for the elderly customer and her family [1] Group 2 - The bank plans to continue optimizing services for the elderly, reinforcing its mission to provide high-quality and convenient financial services [1] - The actions taken by the bank are aimed at enhancing the emotional connection and trust with its customers, particularly vulnerable groups [1]

Core Points - Agricultural Bank of China (ABC) provided timely door-to-door service to a bedridden patient, activating her social security card to access medical funds [1][2] - The bank's quick response and personalized service were praised by local community leaders, highlighting the importance of financial institutions in addressing community needs [2] Group 1 - The case involved a resident, Ms. Ren, who was unable to activate her social security card due to her illness, which hindered her access to necessary medical funds [1] - ABC's Jinan branch formed a special service team to assist Ms. Ren, coordinating with her family to ensure a smooth process [1] - The bank staff adjusted their service pace to accommodate Ms. Ren's condition, ensuring clear communication throughout the activation process [1] Group 2 - The bank has established a norm of providing warm services, particularly focusing on the needs of elderly and disabled individuals [2] - ABC aims to enhance service processes and integrate warmth into every detail of their offerings, reinforcing their social responsibility [2] - The bank's leadership emphasizes that financial services should extend beyond traditional counters to genuinely connect with the community [2]

Group 1 - The core message highlights the importance of personalized financial services, particularly for clients with special needs, as demonstrated by the home service provided by Qilu Bank [1][4] - Qilu Bank's South Suburban Branch has adopted a customer-centric service philosophy, focusing on understanding and addressing the specific needs of clients, especially the elderly and disabled [4] - The branch has successfully completed over ten home service visits for special clients this year, showcasing its commitment to meeting diverse and personalized customer demands [4] Group 2 - The bank's proactive approach in offering home services breaks traditional service limitations, providing timely and compassionate financial assistance [4] - The positive feedback from clients, including expressions of gratitude, reflects the effectiveness and warmth of the bank's service initiatives [4] - Qilu Bank aims to continue enhancing its service processes and innovate service methods to fulfill its social responsibility and contribute to a harmonious financial service environment [4]

Core Viewpoint - The article highlights the proactive and compassionate service provided by Agricultural Bank of China (ABC) in assisting elderly customers, particularly in activating social security cards for those who are unable to visit bank branches due to mobility issues [1] Group 1: Customer Service Initiatives - ABC's Jinan Luoyuan branch staff visited a 90-year-old customer, Wang, at her home to assist with the activation of her social security card, demonstrating a commitment to customer-centric service [1] - The branch initiated an "Elderly Service Green Channel" to facilitate home visits for elderly clients, ensuring that their financial needs are met without requiring them to travel [1] - Staff members took extra care in communication, adjusting their speech to accommodate the elderly customer's hearing difficulties, which reflects the bank's dedication to providing tailored services [1] Group 2: Focus on Elderly Customers - The bank has established a "Senior Service Window" and formed a "Senior Service Team" to specifically address the financial needs of elderly clients [1] - Recent measures taken by the branch aim to alleviate the challenges faced by elderly customers in accessing banking services, particularly those related to mobility [1] - The positive feedback from both Wang and her daughter underscores the effectiveness of ABC's initiatives in enhancing customer satisfaction among the elderly demographic [1]