Group 1 - Postal Savings Bank of China (PSBC) provided home service to activate a social security card for a client with mobility issues, demonstrating their commitment to customer-centric service [1][3] - The initiative was prompted by a family member's request for assistance, highlighting the bank's responsiveness to unique customer needs [1][3] - The service team faced logistical challenges, including difficult terrain, to ensure the client received necessary financial services [1][3] Group 2 - The successful activation of the social security card not only resolved a financial issue but also showcased the bank's deep concern for the needs of special groups [3] - The bank's actions reflect its commitment to making financial services accessible, transcending geographical barriers to provide warmth and support to clients [3]

近日，农行济南泺源英雄山支行的工作人员带着设备与关怀，来到90岁独居老人张奶奶家中，为其解决 了困扰多日的银行业务难题，用贴心服务诠释了"金融为民"的温度。 此前，张奶奶因年事已高、行动不便，无法到网点办理社保卡激活业务，导致养老金无法正常领取。网 点得知情况后，内勤行长立即安排专人对接，详细了解老人需求。考虑到张奶奶独居且腿脚不便，支行 决定启动"温情上门服务"机制，安排两名经验丰富的工作人员携带移动终端，上门为老人办理业务。 到达老人家中后，工作人员一边耐心安抚略显紧张的张奶奶，一边细致讲解业务流程，协助她完成身份 验证、信息确认等环节。过程中，他们注意到老人家中陈设简单，主动询问其生活状况，叮嘱她注意身 体，并留下了网点联系电话，告知有任何需求可随时求助。半小时后，业务顺利办结，张奶奶紧紧握住 工作人员的手连声道谢："你们真是帮了我大忙，不用出门就把事办好了，太贴心了！" 多年来，农行济南泺源英雄山支行始终关注特殊群体需求，针对高龄、残疾、重病等客户推出上门服 务，用脚步丈量服务半径，用行动传递金融温情。从网点柜台到客户家中，变的是服务场景，不变的是 农行人"想客户之所想，急客户之所急"的初心与担当。 ...

"金融服务不止于交易，更在于人情"。如今，在周边社区，"有金融困难就找建行济南黄台电厂支行" 已成为不少居民的共识，这份信赖也转化为网点的核心竞争力，让业务在温情服务中稳步增长，更让 "百姓身边的放心银行" 形象深入人心。 （鲁启轩） 不久前的一个上午，一位白发苍苍的老人拄着拐杖，颤巍巍地出现在网点门口。大堂经理见状，立刻上 前搀扶，经询问得知老人要办理社保卡激活业务，由于腿脚不便，独自前来十分吃力。考虑到老人的实 际困难，网点工作人员不仅热心搀扶着老人办理业务，在业务办完后还将老人安全送回了家。这看似微 不足道的举动，却深深打动了老人的子女。李先生在得知事情的经过后，深受触动地说："现在找家靠 谱的银行容易，但能把客户当家人一样对待的，你们是头一家。这样有温度、有担当的银行，让我们放 心！" 服务无小事，细节见真情。老年人等特殊客户群体的需求，是建行济南黄台电厂支行服务的重点关注方 向。一直以来，该行不仅设置了爱心窗口、无障碍通道，还针对行动不便的客户提供上门服务、陪同办 理等贴心举措，用实际行动践行大行精神。此次事件并非个例，而是该行日常服务的一个缩影。正是这 份融入日常的真诚与暖心，让越来越多的客户感受 ...

抵达李奶奶家后，工作人员发现老人因长期卧床，行动极为困难。工作人员全程耐心细致，一边耐心指 导老人完成签字确认，一边逐项讲解业务细节，确保老人及家属对办理事项清晰明了。短短半小时，业 务便顺利办结。李奶奶拉着工作人员的手，反复道谢："你们大老远跑一趟帮我，真是太贴心了！" 未来，农行济南花园路支行将坚守"以客户为中心"的服务理念，持续优化适老服务，用更贴心的行动诠 释"百姓银行"的初心与担当，为老年客户等群体提供更优质、更便捷的金融服务。 一直以来，农行济南花园路支行聚焦老年人等特殊群体需求，主动提供上门服务，以实际行动践行"百 姓银行"的责任与担当，让金融服务充满温情。 家住七里堡小区的李奶奶因腿脚不便，无法到网点办理社保卡激活业务。其子王先生拨通网点电话求助 后，网点第一时间协调两名工作人员携带移动设备，专程上门提供服务。 ...

事情要从一张未激活的社保卡说起。任女士因重病长期卧床，生活无法自理，而其社保卡中虽存有用于 治疗的医疗资金，却因未激活无法使用，急需办理业务以支付后续救治费用。范家村党支部书记刘先生 和任女士家属曾多次想办法，但因任女士无法到网点办理，业务一度陷入僵局。 "农行的响应速度太快了，服务又这么贴心，真正把方便送到了群众家门口。"刘书记对这场"雪中送 炭"的服务赞不绝口，"这不仅是在办业务，更是在解民忧、暖民心。" 事实上，这样的暖心服务在农行济南起步区分行早已成为常态。近年来，该行聚焦老年人、病患等行动 不便群体的需求，通过开辟绿色服务通道、常态化开展上门服务等举措，让特殊群体享受"足不出户"的 金融便利。 农行济南起步区分行营业部得知情况后，迅速行动——第一时间抽调业务骨干组建专项服务小组，提前 梳理所需资料、协调上门时间，主动与家属反复沟通确认细节，用最快速度打通服务"堵点"。 上门办理时，考虑到任女士的身体状况，工作人员特意放慢语速，对业务流程和关键信息耐心重复、细 致解释，在严格遵守业务规范的前提下，灵活调整服务节奏，确保任女士和家属清晰了解每一个环节。 短短几十分钟，社保卡激活业务顺利完成，看着系统显示 ...

Group 1 - The core message highlights the importance of personalized financial services, particularly for clients with special needs, as demonstrated by the home service provided by Qilu Bank [1][4] - Qilu Bank's South Suburban Branch has adopted a customer-centric service philosophy, focusing on understanding and addressing the specific needs of clients, especially the elderly and disabled [4] - The branch has successfully completed over ten home service visits for special clients this year, showcasing its commitment to meeting diverse and personalized customer demands [4] Group 2 - The bank's proactive approach in offering home services breaks traditional service limitations, providing timely and compassionate financial assistance [4] - The positive feedback from clients, including expressions of gratitude, reflects the effectiveness and warmth of the bank's service initiatives [4] - Qilu Bank aims to continue enhancing its service processes and innovate service methods to fulfill its social responsibility and contribute to a harmonious financial service environment [4]

Core Viewpoint - The article highlights the proactive and compassionate service provided by Agricultural Bank of China (ABC) in assisting elderly customers, particularly in activating social security cards for those who are unable to visit bank branches due to mobility issues [1] Group 1: Customer Service Initiatives - ABC's Jinan Luoyuan branch staff visited a 90-year-old customer, Wang, at her home to assist with the activation of her social security card, demonstrating a commitment to customer-centric service [1] - The branch initiated an "Elderly Service Green Channel" to facilitate home visits for elderly clients, ensuring that their financial needs are met without requiring them to travel [1] - Staff members took extra care in communication, adjusting their speech to accommodate the elderly customer's hearing difficulties, which reflects the bank's dedication to providing tailored services [1] Group 2: Focus on Elderly Customers - The bank has established a "Senior Service Window" and formed a "Senior Service Team" to specifically address the financial needs of elderly clients [1] - Recent measures taken by the branch aim to alleviate the challenges faced by elderly customers in accessing banking services, particularly those related to mobility [1] - The positive feedback from both Wang and her daughter underscores the effectiveness of ABC's initiatives in enhancing customer satisfaction among the elderly demographic [1]