抵达李奶奶家后，工作人员发现老人因长期卧床，行动极为困难。工作人员全程耐心细致，一边耐心指 导老人完成签字确认，一边逐项讲解业务细节，确保老人及家属对办理事项清晰明了。短短半小时，业 务便顺利办结。李奶奶拉着工作人员的手，反复道谢："你们大老远跑一趟帮我，真是太贴心了！" 未来，农行济南花园路支行将坚守"以客户为中心"的服务理念，持续优化适老服务，用更贴心的行动诠 释"百姓银行"的初心与担当，为老年客户等群体提供更优质、更便捷的金融服务。 一直以来，农行济南花园路支行聚焦老年人等特殊群体需求，主动提供上门服务，以实际行动践行"百 姓银行"的责任与担当，让金融服务充满温情。 家住七里堡小区的李奶奶因腿脚不便，无法到网点办理社保卡激活业务。其子王先生拨通网点电话求助 后，网点第一时间协调两名工作人员携带移动设备，专程上门提供服务。 ...

Group 1 - The core message highlights the importance of personalized financial services, particularly for clients with special needs, as demonstrated by the home service provided by Qilu Bank [1][4] - Qilu Bank's South Suburban Branch has adopted a customer-centric service philosophy, focusing on understanding and addressing the specific needs of clients, especially the elderly and disabled [4] - The branch has successfully completed over ten home service visits for special clients this year, showcasing its commitment to meeting diverse and personalized customer demands [4] Group 2 - The bank's proactive approach in offering home services breaks traditional service limitations, providing timely and compassionate financial assistance [4] - The positive feedback from clients, including expressions of gratitude, reflects the effectiveness and warmth of the bank's service initiatives [4] - Qilu Bank aims to continue enhancing its service processes and innovate service methods to fulfill its social responsibility and contribute to a harmonious financial service environment [4]

Core Viewpoint - The article highlights the proactive and compassionate service provided by Agricultural Bank of China (ABC) in assisting elderly customers, particularly in activating social security cards for those who are unable to visit bank branches due to mobility issues [1] Group 1: Customer Service Initiatives - ABC's Jinan Luoyuan branch staff visited a 90-year-old customer, Wang, at her home to assist with the activation of her social security card, demonstrating a commitment to customer-centric service [1] - The branch initiated an "Elderly Service Green Channel" to facilitate home visits for elderly clients, ensuring that their financial needs are met without requiring them to travel [1] - Staff members took extra care in communication, adjusting their speech to accommodate the elderly customer's hearing difficulties, which reflects the bank's dedication to providing tailored services [1] Group 2: Focus on Elderly Customers - The bank has established a "Senior Service Window" and formed a "Senior Service Team" to specifically address the financial needs of elderly clients [1] - Recent measures taken by the branch aim to alleviate the challenges faced by elderly customers in accessing banking services, particularly those related to mobility [1] - The positive feedback from both Wang and her daughter underscores the effectiveness of ABC's initiatives in enhancing customer satisfaction among the elderly demographic [1]