文一路28号，拱墅区大运河幸福家园"幸福超市"里，定丰正在手机上帮几位年逾古稀的奶奶处理商 品的售后问题，耐心、认真、逻辑清晰，获得频频点赞，"我们不太会用手机，也讲不太清楚，小伙子 真是帮了大忙了。" 拱墅区"幸福加油地图" 开门、核销提货、处理售后、清点库存……这是拱墅区幸福超市"小掌柜"定丰（化名）的工作日 常。 入职一年，从一开始只能做简单的核销，到现在掌握表格制作等复杂工序，定丰已经完全适应了工 作节奏，不再受限于肢体的残疾。 "这份工作让我很充实，能够自己养活自己，也在过程中感觉到自己是'被需要'的。"讲出这句话的 时候，定丰的嘴角一直上扬着，并对未来充满期待，"希望以后能用自己的力量帮助到更多的人。" 在拱墅，越来越多的困难群体，通过幸福"职通车"提供的工作机会找到了一条通向自我价值与社会 融合的发展之路，社会救助也有了更具象的幸福模样。 从"被救助者"到"服务提供者" "幸福职通车"点亮就业希望 "从大量的实践来看，困难群众就业难的核心挑战是缺乏'走出家门'的意愿和相应的职业技能水 平，'幸福职通车'推出的'岗位体验'是帮助他们迈出第一步的关键。"拱墅区民政局工作人员表示。 为此，拱墅区结合辖 ...

来源：人民日报 西安碑林区黄雁社区工作人员为独居老人讲 解烟感器功能。黄雁社区供图 熬过人生"至暗时刻"，山东滨州市惠民县孙武街道城北社区居民李兆义重新站了起来—— 去年初，因为一场突如其来的疾病，李兆义失去了左腿。术后卧床期间，他一度心灰意冷；得益于服务 类社会救助，如今他借助假肢重新站立，还找到了新工作。 为更好满足困难群众多样化救助需求，2024年7月，民政部、财政部联合印发《全国服务类社会救助试 点工作方案》，部署在全国开展服务类社会救助试点，推动社会救助由单一物质救助向"物质+服务"综 合救助模式转变。5个省份及22个市（州）、42个县（市、区）被确定为试点地区。 《中共中央关于制定国民经济和社会发展第十五个五年规划的建议》提出："健全社会救助体系。"服务 类社会救助如何增加服务供给，提升兜底质量？近日，记者在陕西西安、山东滨州、内蒙古鄂尔多斯等 试点城市探访。 识别精准化 从"人找政策"到"政策找人"，线上线下结合，让社会救助"及时雨"直达快享 午后的阳光和煦，洒在孙武街道"如康家园"残疾人之家。李兆义在这里找到了新工作——制作仿真花。 他手上的动作娴熟，眉头舒展。 一年多前，李兆义还仰卧在床，终 ...

Core Viewpoint - The article discusses the transformation of social assistance in China from a purely material support system to a comprehensive service-oriented model, emphasizing the importance of personalized and timely assistance for vulnerable populations [5][20]. Group 1: Policy and Implementation - In July 2024, the Ministry of Civil Affairs and the Ministry of Finance jointly issued a pilot work plan for service-oriented social assistance, marking a shift from single material aid to a "material + service" model [5]. - Five provinces and 22 cities (states) along with 42 counties (cities, districts) have been designated as pilot areas for this new model [5]. - The plan aims to enhance the quality of social safety nets and improve service delivery to meet the diverse needs of disadvantaged groups [5][20]. Group 2: Case Studies and Success Stories - The article highlights the story of Li Zhaoyi, who, after losing a leg due to illness, benefited from social assistance services that helped him regain mobility and find new employment [4][6]. - In Shandong Province, a dynamic monitoring information platform has been established to identify low-income individuals needing assistance, allowing for proactive outreach and support [8][12]. - The case of Kang Yumei in Ordos illustrates how personalized service offerings, such as home care and job training, have empowered individuals to improve their living conditions and regain a sense of purpose [13][18]. Group 3: Service Delivery and Community Engagement - The integration of online and offline services has been emphasized, with community leaders conducting live broadcasts to inform residents about available assistance programs [12]. - The "融救联助" (Integrated Relief and Assistance) service system in Xi'an combines government resources with social organizations to provide comprehensive support to those in need [20]. - The article notes that a total of 2.09 million low-income individuals have received service-oriented social assistance in Ordos since the beginning of 2024 [19]. Group 4: Standardization and Monitoring - The establishment of standardized service protocols and a real-time monitoring platform in Huimin County ensures that assistance is delivered effectively and meets the needs of recipients [21][23]. - The article describes a shift from a reactive to a proactive approach in service delivery, where community workers actively seek out individuals in need rather than waiting for them to apply for assistance [8][24]. - The implementation of a "red-yellow-green light" system for service providers helps maintain quality and accountability in the delivery of social assistance [23].

探索精细化的服务类社会救助，要顺应困难群众对幸福美好生活的新期待。 从"输血兜底"到"造血赋能"，以就业培训促救助帮扶，改变的是生活境遇，更是困难群众对自我价值的 认知。个体命运的转折，恰是社会救助改革路上最生动的注脚。这不仅是社会救助工作的价值追求，更 是一个充满温度的社会应有的底色。 济人须济急时无。期待各地推出更多创新举措，照亮困难群众的平凡生活，照见每一个渴望幸福美好生 活的普通人。 《 人民日报 》（ 2025年11月10日 14 版） (责编：袁勃、赵欣悦) 用心倾听，才能"看见"需求。直播间里的民生诉求，大数据平台的预警信号，基层工作者叩开心扉的温 情对话——这些从"人找政策"到"政策找人"的转变，透射出同一个道理：只有沉下心、用真心、有耐 心，才能真正看见藏在数据背后的潜在救助对象，读懂那些没有说出口的真实需求。 链接资源，才能精准"滴灌"。社会救助涉及的需求多样、场景复杂，仅靠民政部门力量有限，必须拓宽 服务主体、汇聚多方力量，加快构建分层分类的救助体系。只有依据困难群众的实际状况和致困原因， 实施分层次、差异化帮扶，推动救助方式从"大水漫灌"转向"精准滴灌"，才能把服务送到群众心坎上。 严 ...

Group 1 - The article highlights the community support initiatives in Beilin District, focusing on the case of an 8-year-old girl, Tong Xiaona, who received assistance due to her family's financial difficulties [1] - The community implemented a "micro-wish" program to address the needs of children in distress, coordinating resources from various departments to provide financial aid and professional dance training for Xiaona [1][2] - The Beilin District's social assistance efforts are characterized by a comprehensive approach that includes identifying the specific needs of vulnerable populations through community engagement and data analysis [2][5] Group 2 - The establishment of "urgent service teams" in 105 communities aims to provide diverse social support services, including psychological counseling and rehabilitation training, to meet the varied needs of disadvantaged groups [2][3] - The community's initiatives also include services for the elderly, such as companionship and safety installations, demonstrating a commitment to enhancing the quality of life for vulnerable individuals [3][5] - The overall strategy emphasizes a shift in the approach of grassroots officials, focusing on delivering precise and compassionate assistance to address the urgent needs of the community [5]