小安低下头没有作声，小羽低声说："要是……能有件新羽绒服就好了。" 李盈盈注意到，兄弟俩的旧羽绒服还算厚实，但是已经洗得有点发白，袖口也磨得有些起毛。她问孩子 们："喜欢短款还是长款？什么颜色？""短款！""黑色！"这一次，兄弟俩异口同声。李盈盈一口答 应："放心，阿姨一定让你们穿上合身的新衣服。" 一场冬雪后，陕西省西安市的气温骤降至冰点以下。早上7点，碑林区白庙社区一座老单元楼里，男孩 小安匆匆吃过早饭，穿上羽绒服，带着弟弟小羽一起出门上学。小安身上崭新的黑色短款羽绒服，是他 这个冬天刚收到的礼物。 小安、小羽父母离世早，兄弟俩与姥姥相依为命。老人每月有2000多元退休金，两个孩子每人每月有 2200元的孤儿基本生活费，但吃穿用度、老人吃药、孩子开支压在身上，日子过得不富裕。2025年12月 1日，碑林区全面启动困难群众救助帮扶专项行动。依托全区"融救联助"工作机制，社区工作人员主动 上门了解需求，民政局统筹协调各方资源，加上爱心人士的及时援手，崭新的羽绒服在寒潮到来前，送 到了小安和小羽手中。 一次走访，读懂孩子心愿 由于家庭的特殊情况，小安、小羽兄弟俩一直是白庙社区儿童主任李盈盈重点关注的对象。一个周 ...

Core Viewpoint - The article discusses the transformation of social assistance in China from a purely material support system to a comprehensive service-oriented model, emphasizing the importance of personalized and timely assistance for vulnerable populations [5][20]. Group 1: Policy and Implementation - In July 2024, the Ministry of Civil Affairs and the Ministry of Finance jointly issued a pilot work plan for service-oriented social assistance, marking a shift from single material aid to a "material + service" model [5]. - Five provinces and 22 cities (states) along with 42 counties (cities, districts) have been designated as pilot areas for this new model [5]. - The plan aims to enhance the quality of social safety nets and improve service delivery to meet the diverse needs of disadvantaged groups [5][20]. Group 2: Case Studies and Success Stories - The article highlights the story of Li Zhaoyi, who, after losing a leg due to illness, benefited from social assistance services that helped him regain mobility and find new employment [4][6]. - In Shandong Province, a dynamic monitoring information platform has been established to identify low-income individuals needing assistance, allowing for proactive outreach and support [8][12]. - The case of Kang Yumei in Ordos illustrates how personalized service offerings, such as home care and job training, have empowered individuals to improve their living conditions and regain a sense of purpose [13][18]. Group 3: Service Delivery and Community Engagement - The integration of online and offline services has been emphasized, with community leaders conducting live broadcasts to inform residents about available assistance programs [12]. - The "融救联助" (Integrated Relief and Assistance) service system in Xi'an combines government resources with social organizations to provide comprehensive support to those in need [20]. - The article notes that a total of 2.09 million low-income individuals have received service-oriented social assistance in Ordos since the beginning of 2024 [19]. Group 4: Standardization and Monitoring - The establishment of standardized service protocols and a real-time monitoring platform in Huimin County ensures that assistance is delivered effectively and meets the needs of recipients [21][23]. - The article describes a shift from a reactive to a proactive approach in service delivery, where community workers actively seek out individuals in need rather than waiting for them to apply for assistance [8][24]. - The implementation of a "red-yellow-green light" system for service providers helps maintain quality and accountability in the delivery of social assistance [23].