在金融行业高质量发展的新阶段，客户投诉不仅是风险的"预警器"，更是服务的"指南针（300803）"。 近日，海证期货有限公司组织开展了2025年度投诉处理专项培训，覆盖公司全体员工，旨在将"以人民 为中心"的发展思想深度融入服务全流程，通过系统化、规范化的能力建设，将每一次客户诉求转化为 提升服务品质、优化业务流程的宝贵契机。 本次培训以公司最新修订的《客户投诉管理办法》为纲，深入解读了从投诉受理、核查、处理到反馈、 归档的全链条操作规范。培训强调，高效、公正、专业的投诉处理，是公司合规文化最直接的体现，也 是赢得客户长期信任的关键所在。为此，公司建立了"渠道畅通、妥善处理、及时反馈、落实改进"的十 六字处理原则，并明确要求所有投诉原则上须在3日内决定是否受理，20个交易日内作出处理决定，以 制度刚性保障客户权益。 为了让理论落地生根，培训特别剖析了多起行业典型案例。从强行平仓通知的充分性争议，到交易软件 故障引发的交易损失；从手续费标准的透明度问题，到期权自动行权的规则告知——一个个鲜活的案例 揭示了服务细节中的风险点与合规要点。通过对案例的复盘与启示提炼，员工们深刻认识到：专业源于 对规则的敬畏，服务始于 ...

为帮助新入职青年人才快速融入公司大家庭，深刻理解并自觉践行期货行业"合规、诚信、专业、稳 健"的核心价值观，近日，海证期货有限公司正式启动2025年度青年人才暨新员工系列培训。本次为期 三周的系统化培养工程，不仅是业务知识的导入，更是一场深刻的企业文化与行业精神的传承之旅。 培训尾声，新员工们将提交心得体会，分享所学所悟与未来规划。这场始于初冬的培训，正点燃一颗颗 投身期货行业的热忱之心。未来，他们将以此次培训为起点，在海证期货的广阔舞台上，与公司同频共 振，共同书写服务国家战略、助力资本市场高质量发展的新篇章。 "我们希望新员工不仅成为业务能手，更要成为公司文化和行业精神的传承者与践行者。"公司相关负责 人表示，"这次培训是他们职业生涯的'第一课'，我们致力于通过有温度、有深度、有广度的内容，帮 助他们快速完成从校园人到职场人的转变，从社会人到期货行业人的升华。" 本次培训精准锚定新员工成长需求，精心设计了"走进海证"、"员工守则与合规管理"、"业务进阶"三大 模块。在"走进海证"环节，通过破冰交流与企业文化宣导，新员工们迅速拉近距离，建立起对公司的归 属感与认同感。而作为行业文化的基石，"员工守则与合规管 ...

Core Insights - The successful conclusion of the "Language New Force - Workplace Communication and Charismatic Expression Training Class" was held on September 16 at the headquarters of CITIC Construction Investment Futures [1] - The event showcased the learning outcomes and team creativity of participants from the headquarters and the Chongqing branch through various language programs [3] Group 1 - The training class included diverse performances such as recitations, speeches, and dramas, with a collective recitation titled "One Day" paying tribute to the 80th anniversary of the victory in the War of Resistance, deeply moving the audience [3] - This event not only served as a report on the training class's achievements but also demonstrated the company's commitment to promoting Chinese financial culture and the culture of the futures industry [3] - The training combined professional expression with cultural literacy, enhancing employees' comprehensive abilities while promoting the core values of compliance, integrity, professionalism, stability, and responsibility within the industry [3] Group 2 - CITIC Construction Investment Futures adheres to the "Employee First" philosophy, providing various training and cultural activities to create growth platforms and stimulate organizational vitality [3] - The company plans to continue organizing diverse and rich cultural activities to empower employees' comprehensive development and foster a positive, collaborative team atmosphere [3] - The initiatives aim to fully showcase the good spirit and professional qualities of the company's employees [3]