未成年人游戏充值退款

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河南女孩玩蛋仔派对充2万元 网易称申请退款后会处理
Zhong Guo Jing Ji Wang· 2025-09-19 06:05
Group 1 - A report from Henan Television highlighted a case where a 13-year-old girl charged over 20,000 yuan to her mother's phone for in-game purchases while playing "Egg Party" [1] - The customer service of NetEase's parental care platform indicated that the girl's account was registered with adult information, thus having no recharge limit, and advised parents to manage payment passwords and monitor children's gaming behavior [1] - The Supreme People's Court's guidance from May 15, 2020, states that minors with limited civil capacity cannot engage in online paid games or tipping without parental consent, and courts should support requests for refunds from guardians [1] Group 2 - The Civil Code of the People's Republic of China specifies that minors under the age of eight are considered to have no civil capacity and must have their legal representatives act on their behalf in legal matters [2]
初中生偷转父母37万元充值游戏,家长起诉要求退款,法院判了!
Ren Min Ri Bao· 2025-09-10 10:02
近日,广州互联网法院审理一起未成年人游戏充值案件。 14岁初中生小李使用家长实名认证的支付账户,在一年半内向某游戏充值552笔共计37万余元。家长发 现后起诉要求退款。但在游戏公司看来,涉案游戏账号及支付账户均显示成年人,即小李的家长实名认 证,充值行为应视为成年人操作,且公司已履行防沉迷义务,不应退款。 最终法院查明,充值时间规律符合未成年人作息特征,认定系小李操作。法官指出,父母未妥善保管账 户信息且长期未发现异常,显然未尽到监护职责,存在明显过错,这也是导致损失发生的主要原因;游 戏公司实名认证流程过于简单,未能有效防止未成年人冒用身份充值。最终判定双方均有过错,游戏公 司需返还充值款12万余元。 来源:央视财经微博 ...
长兴女孩玩2款游戏充近2万元 网易称审核通过就都退钱
Zhong Guo Jing Ji Wang· 2025-07-22 06:35
Group 1 - The article highlights the increasing consumer issues related to children's in-game purchases, particularly focusing on a case where a mother discovered nearly 20,000 yuan was spent by her 12-year-old daughter on games without her consent [1] - The games involved are "Identity V" and "Party Animals," both developed by NetEase, with the mother seeking refunds for the unauthorized charges [1] - NetEase is currently verifying the situation and has indicated that if the refund for "Identity V" is approved, both game charges will be refunded together [1] Group 2 - The article references legal frameworks, specifically the Civil Code of the People's Republic of China, which states that minors over the age of eight have limited civil capacity and require parental consent for legal actions [2] - It also mentions that minors under eight years old are considered to have no civil capacity, further emphasizing the need for parental involvement in financial transactions [2]