Core Viewpoint - The issue of refunding in-game purchases made by minors has become a widespread concern, with numerous complaints filed against various gaming platforms and transaction services regarding the difficulty of obtaining refunds for unauthorized charges made by children [1][2][5]. Group 1: Complaint Overview - Complaints regarding minor's in-game purchases involve major gaming platforms such as Tencent, NetEase, and MiHoYo, as well as community platforms like 4399 and transaction services like Taobao and Douyin [2]. - The amounts involved in these complaints range from hundreds to thousands of yuan, with some cases reporting significant sums, such as a complaint for a refund of 11,629 yuan for a game called "Egg Party" [2][4]. Group 2: Refund Process Challenges - Many popular games have established refund mechanisms for minor's purchases, but in practice, parents often face challenges such as refusal of refunds or inability to receive full refunds [6]. - There are concerns that applying for a refund may lead to being "blacklisted" from all products under the same platform, causing hesitation among parents to pursue refunds [6]. Group 3: Legal and Procedural Insights - Legal experts indicate that if a minor uses a parent's registered account to make purchases, it can be difficult for companies to determine who initiated the transaction, leading to potential refusals based on "insufficient evidence" [11]. - In court disputes, the burden of proof lies with the parents to demonstrate that the purchases were made by their minor children, which may require gathering substantial evidence [11][12]. Group 4: Recommendations for Parents - Parents are advised to submit refund requests promptly to reduce the risk of being perceived as maliciously seeking refunds under a minor's name and to prevent further consumption of virtual assets by the child [12]. - Collecting evidence that supports the claim, such as timestamps of game logins and payment activities, can strengthen the case for refunds [12].

Core Viewpoint - The issue of refunding in-game purchases made by minors has become a widespread complaint among consumers, highlighting the challenges faced by parents in recovering funds spent without their consent [1][2][5]. Group 1: Complaint Overview - Various gaming platforms, including Tencent, NetEase, and MiHoYo, along with community platforms like 4399 and 9Game, are frequently named in complaints regarding minor's in-game purchases [2][5]. - The amounts involved in these complaints range from hundreds to thousands of yuan, with some cases reporting significant sums, such as a complaint for a refund of 11,629 yuan for a game [2][5]. Group 2: Refund Process Challenges - Many popular games have refund mechanisms for minor's purchases, but parents often face difficulties in obtaining full refunds or encounter refusals [7][11]. - There are concerns that applying for refunds may lead to restrictions on the ability to register accounts for other games under the same platform, causing hesitation among parents [7][11]. Group 3: Legal and Procedural Insights - The difficulty in refunding arises from the challenge of proving whether the purchase was made by the parent or the minor, leading to potential refusals based on insufficient evidence [12]. - In legal disputes, parents may need to provide evidence that the minor made the purchase, and courts will consider factors such as the minor's age and the parent's supervisory responsibilities [12][13].

Core Viewpoint - The article discusses the risks associated with minors making unauthorized in-game purchases, highlighting the responsibilities of parents and gaming platforms in managing these situations [1][5]. Group 1: Consumer Complaints and Legal Framework - The China Consumers Association has received complaints regarding minors making large in-game purchases without parental consent, with average amounts reaching 2,551.57 yuan [1][2]. - According to the Civil Code of China, minors over eight years old have limited civil capacity, requiring parental consent for significant legal actions [2]. - The Minor Protection Law mandates that online service providers implement measures to manage minors' usage, including spending limits [2][6]. Group 2: Court Cases and Judgments - A case from Shanghai involved an 11-year-old boy who charged over 20,000 yuan to his mother's account without her consent, leading to a court ruling that required the gaming platform to refund half of the amount due to parental negligence [3][4]. - In another case involving a 17-year-old girl who made excessive in-game donations, the court ruled that both the platform and the minor's guardians shared responsibility for the financial transactions [4]. Group 3: Recommendations for Platforms and Parents - The China Consumers Association advises gaming platforms to enhance their complaint handling mechanisms and refund processes for unauthorized minor transactions [5][6]. - Platforms should strengthen technical measures to prevent minors from bypassing age restrictions and should implement clearer verification processes for payments [6]. - Parents are encouraged to manage their children's access to payment methods and to monitor their online activities closely to prevent unauthorized spending [7].

Core Viewpoint - The article highlights the issue of minors making large in-game purchases without parental consent, leading to consumer complaints and the need for improved protections and refund processes in the gaming industry [1][2]. Group 1: Consumer Complaints and Issues - The China Consumers Association has received complaints regarding a game operated by a Shanghai company, where minors accessed parents' payment passwords to make unauthorized large purchases, averaging 2551.57 yuan from August 1, 2025, to December 10, 2025 [1]. - Parents reported difficulties in obtaining refunds from the gaming company, with customer service being hard to reach [1]. Group 2: Recommendations for Gaming Platforms - Gaming platforms are urged to take social responsibility by improving complaint handling mechanisms, optimizing refund processes, and enhancing customer service to address refund requests from parents of minors [1]. - Platforms should implement stricter identity verification measures to prevent minors from using adult accounts for gaming and purchases [2]. Group 3: Parental Responsibilities - Parents are identified as the primary guardians responsible for protecting minors' rights and should manage their children's gaming time and content [2]. - It is recommended that parents safeguard their mobile devices and payment information, avoid sharing passwords with minors, and regularly check transaction records to identify any unusual activity [2]. Group 4: Evidence Collection and Reporting - In cases of unauthorized large purchases by minors, it is important to collect and preserve evidence such as transaction records and communication logs to support claims for refunds [3]. - If resolution is not achieved through direct communication with the gaming company, parents can escalate the issue to consumer protection organizations or relevant administrative authorities [3].

Group 1 - A report from Henan Television highlighted a case where a 13-year-old girl charged over 20,000 yuan to her mother's phone for in-game purchases while playing "Egg Party" [1] - The customer service of NetEase's parental care platform indicated that the girl's account was registered with adult information, thus having no recharge limit, and advised parents to manage payment passwords and monitor children's gaming behavior [1] - The Supreme People's Court's guidance from May 15, 2020, states that minors with limited civil capacity cannot engage in online paid games or tipping without parental consent, and courts should support requests for refunds from guardians [1] Group 2 - The Civil Code of the People's Republic of China specifies that minors under the age of eight are considered to have no civil capacity and must have their legal representatives act on their behalf in legal matters [2]

Core Viewpoint - The Guangzhou Internet Court ruled on a case involving a minor's game recharge, highlighting the responsibilities of both parents and gaming companies in preventing unauthorized transactions by minors [1] Group 1: Case Details - A 14-year-old middle school student, referred to as Xiao Li, used a parent-verified payment account to recharge a game 552 times, totaling over 370,000 yuan [1] - The parents discovered the charges and filed a lawsuit seeking a refund, arguing that the gaming company should be responsible for the unauthorized transactions [1] - The gaming company contended that the account and payment method were verified as adult, thus considering the transactions legitimate and claiming compliance with anti-addiction regulations [1] Group 2: Court Findings - The court determined that the recharge patterns aligned with typical behavior of minors, confirming that Xiao Li was the one making the transactions [1] - The judge noted that the parents failed to adequately safeguard account information and did not notice the unusual activity for an extended period, indicating a significant lapse in their supervisory duties [1] - The gaming company's identity verification process was deemed overly simplistic, failing to effectively prevent minors from misusing adult identities for recharges [1] Group 3: Final Ruling - The court concluded that both parties shared responsibility for the situation, ordering the gaming company to refund over 120,000 yuan to the parents [1]

Group 1 - The article highlights the increasing consumer issues related to children's in-game purchases, particularly focusing on a case where a mother discovered nearly 20,000 yuan was spent by her 12-year-old daughter on games without her consent [1] - The games involved are "Identity V" and "Party Animals," both developed by NetEase, with the mother seeking refunds for the unauthorized charges [1] - NetEase is currently verifying the situation and has indicated that if the refund for "Identity V" is approved, both game charges will be refunded together [1] Group 2 - The article references legal frameworks, specifically the Civil Code of the People's Republic of China, which states that minors over the age of eight have limited civil capacity and require parental consent for legal actions [2] - It also mentions that minors under eight years old are considered to have no civil capacity, further emphasizing the need for parental involvement in financial transactions [2]