未成年人游戏充值退款
Search documents
河南女孩玩蛋仔派对充2万元 网易称申请退款后会处理
Zhong Guo Jing Ji Wang· 2025-09-19 06:05
Group 1 - A report from Henan Television highlighted a case where a 13-year-old girl charged over 20,000 yuan to her mother's phone for in-game purchases while playing "Egg Party" [1] - The customer service of NetEase's parental care platform indicated that the girl's account was registered with adult information, thus having no recharge limit, and advised parents to manage payment passwords and monitor children's gaming behavior [1] - The Supreme People's Court's guidance from May 15, 2020, states that minors with limited civil capacity cannot engage in online paid games or tipping without parental consent, and courts should support requests for refunds from guardians [1] Group 2 - The Civil Code of the People's Republic of China specifies that minors under the age of eight are considered to have no civil capacity and must have their legal representatives act on their behalf in legal matters [2]
初中生偷转父母37万元充值游戏,家长起诉要求退款,法院判了!
Ren Min Ri Bao· 2025-09-10 10:02
Core Viewpoint - The Guangzhou Internet Court ruled on a case involving a minor's game recharge, highlighting the responsibilities of both parents and gaming companies in preventing unauthorized transactions by minors [1] Group 1: Case Details - A 14-year-old middle school student, referred to as Xiao Li, used a parent-verified payment account to recharge a game 552 times, totaling over 370,000 yuan [1] - The parents discovered the charges and filed a lawsuit seeking a refund, arguing that the gaming company should be responsible for the unauthorized transactions [1] - The gaming company contended that the account and payment method were verified as adult, thus considering the transactions legitimate and claiming compliance with anti-addiction regulations [1] Group 2: Court Findings - The court determined that the recharge patterns aligned with typical behavior of minors, confirming that Xiao Li was the one making the transactions [1] - The judge noted that the parents failed to adequately safeguard account information and did not notice the unusual activity for an extended period, indicating a significant lapse in their supervisory duties [1] - The gaming company's identity verification process was deemed overly simplistic, failing to effectively prevent minors from misusing adult identities for recharges [1] Group 3: Final Ruling - The court concluded that both parties shared responsibility for the situation, ordering the gaming company to refund over 120,000 yuan to the parents [1]
长兴女孩玩2款游戏充近2万元 网易称审核通过就都退钱
Zhong Guo Jing Ji Wang· 2025-07-22 06:35
Group 1 - The article highlights the increasing consumer issues related to children's in-game purchases, particularly focusing on a case where a mother discovered nearly 20,000 yuan was spent by her 12-year-old daughter on games without her consent [1] - The games involved are "Identity V" and "Party Animals," both developed by NetEase, with the mother seeking refunds for the unauthorized charges [1] - NetEase is currently verifying the situation and has indicated that if the refund for "Identity V" is approved, both game charges will be refunded together [1] Group 2 - The article references legal frameworks, specifically the Civil Code of the People's Republic of China, which states that minors over the age of eight have limited civil capacity and require parental consent for legal actions [2] - It also mentions that minors under eight years old are considered to have no civil capacity, further emphasizing the need for parental involvement in financial transactions [2]