Workflow
消费纠纷处理
icon
Search documents
两个菜收661退回400?和稀泥式处理要不得
Nan Fang Du Shi Bao· 2025-10-09 14:48
Core Points - A consumer complaint regarding a seafood restaurant in Huizhou, Guangdong, where two dishes were charged at 661 yuan, has sparked significant public discussion [1] - The local market supervision administration intervened, leading to a resolution where the restaurant agreed to refund 400 yuan to the consumer, who subsequently deleted the complaint video [1][2] - The incident highlights the need for clear communication and transparency in pricing, as both the consumer and the restaurant provided conflicting accounts of the situation [1][2] Summary by Sections - **Consumer Complaint**: A tourist reported being charged 661 yuan for two dishes at a seafood restaurant, leading to public outcry and media attention [1] - **Resolution Process**: The market supervision administration facilitated a resolution where the consumer received a 400 yuan refund, but this did not address the underlying issues of potential price gouging [2] - **Need for Regulatory Action**: There is a call for local market regulators to investigate the incident thoroughly to determine if any fraudulent practices occurred, emphasizing the importance of protecting consumer rights and maintaining a fair business environment [3]
海南发布倡议书:坚决杜绝哄抬物价、强制消费等行为
Sou Hu Cai Jing· 2025-10-05 03:58
Group 1 - The Hainan Provincial Market Supervision Administration and the Hainan Provincial Consumer Committee issued an initiative to ensure consumer safety and rights during Typhoon "Maidum" [1] - The initiative emphasizes the importance of compliance with laws and regulations by all business entities, urging them to avoid price gouging and forced consumption [2] - Businesses are encouraged to assess risks at their operating locations and reinforce safety measures, including temporarily suspending operations if necessary [2] Group 2 - Online trading platforms are urged to provide transparent services to tourists, including disclosing business licenses and refund policies [3] - Hotels and restaurants should proactively communicate typhoon warnings and operational updates to customers, assisting them in adjusting their travel plans [3] - Businesses are responsible for resolving consumer disputes and enhancing service quality, with a focus on timely complaint handling and consumer feedback [4]